Thank you for your continued loyalty and for being frequent guests at our hotel. We are always delighted to welcome you.We appreciate your feedback and apologize for the inconvenience caused by the elevator and the maintenance issues in your room. We are committed to providing the best experience for our guests and will address these matters promptly.We look forward to your next stay and hope to provide you with a flawless experience.Sincerely,

Dear guest, Thank you for sharing your experience with us! We're glad to hear that you enjoyed your stay at our hotel and that our staff has been of great assistance to you.We're pleased to hear that you found our rooms clean, spacious, and comfortable. We value your loyalty as a customer and look forward to welcoming you again on your next trip. If there's anything we can improve to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!

Esimada huesped, ¡Gracias por compartir tu experiencia con nosotros! Nos alegra saber que disfrutaste de nuestra ubicación céntrica, lo cual facilitó tu acceso a museos y lugares para comer y cenar. Nos complace saber que disfrutaste de nuestro desayuno y especialmente de nuestro delicioso jugo de moras. Apreciamos tus comentarios sobre nuestro personal amable. Le comento que nos encontramos trabajando en el segundo elevador para mejor el servicio. ¡Esperamos verte pronto de nuevo en nuestro hotel!

Dear guest,Thank you so much for your kind words! We are thrilled to hear that you had an excellent experience at our hotel and that our staff provided exceptional service. Making our guests feel welcomed and at home is always our top priority, and we're glad to know that you felt that way during your stay. We truly appreciate your recommendation and look forward to welcoming you back soon! Warm regards.

Dear Ivan,It sounds like you had a fantastic experience in San Jose! It's always wonderful to hear when travelers feel safe and comfortable during their stay. Having modern amenities, delicious breakfast options, and attentive staff can truly elevate a hotel experience. Exploring bustling areas around your accommodation adds an extra layer of excitement to the trip. Thanks for sharing your positive review!

Estimada Huésped, Agradecemos mucho tus comentarios sobre tu estancia en nuestra propiedad. Nos alegra saber que disfrutaste de nuestra ubicación céntrica, la comodidad de nuestras camas, y el servicio atento de nuestras recepcionistas, especialmente de Zailyn y su compañera. Nos esforzamos por brindar una experiencia excepcional a nuestros huéspedes, y es gratificante escuchar que cumplimos con tus expectativas en muchos aspectos.Lamentamos sinceramente los inconvenientes que experimentaste con el elevador. Apreciamos tu paciencia y comprensión al respecto. Tomaremos en cuenta tu feedback para mejorar nuestros servicios y asegurarnos de que futuras estancias sean aún más placenteras.Esperamos tener la oportunidad de recibirte nuevamente en el futuro y demostrarte que tu satisfacción es nuestra prioridad. Si hay algo más en lo que podamos ayudarte, no dudes en contactarnos.¡Gracias por elegirnos y por compartir tu experiencia!

We're pleased to hear that your stay was excellent and that the location was to your liking! We greatly appreciate your recommendation. If you need anything else in the future, don't hesitate to contact us. We look forward to welcoming you again soon!

Estimado José,¡Gracias por tu amable comentario! Nos alegra mucho saber que disfrutaste de nuestras habitaciones y que nuestro servicio cumplió tus expectativas. Estamos comprometidos en brindar la mejor experiencia posible a nuestros huéspedes. ¡Esperamos verte nuevamente pronto en nuestro hotel!

Dear guest,Thank you for sharing your experience! We're delighted to hear that you enjoyed your stay with us. At our hotel, we strive to provide exceptional service and make you feel at home. We're pleased to have been able to serve you breakfast, even when you arrived after closing time. We look forward to welcoming you again in the future. Thank you for choosing us as your accommodation destination!

Dear Guest,Thank you for your feedback. We're glad to hear that you enjoyed our hotel's great location. We apologize for the inconvenience regarding the elevators and the issue with the sink. We will address these matters promptly to ensure a smoother experience for our guests in the future. Nonetheless, we're pleased that you found our hotel clean and our staff friendly. We hope to welcome you back again soon for an even better stay.

Dear guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay in our two-bedroom suite. At our hotel, we strive to provide our guests with a memorable experience from the moment they check in until their departure.It's great to hear that you found our staff to be friendly and helpful. Our team works hard to ensure that every guest feels welcomed and attended to during their time with us.We're pleased that you appreciated the opportunity for early check-in so you could make the most of your last day in Costa Rica. We understand how important it is to maximize your vacation time, and we're always eager to do whatever we can to make that happen.We look forward to welcoming you back in the future and providing another unforgettable experience.Have a safe journey back!

Dear Guest,Thank you for sharing your comments about your recent stay at our hotel. We sincerely value your feedback as it helps us constantly improve our services and provide an exceptional experience to all our guests.We are very happy to know that you enjoyed our breakfast. We strive to offer a variety of options to satisfy the tastes of all our guests, and it is gratifying to hear that we meet your expectations in this regard.However, we are sorry to hear that your overall experience did not fully meet your expectations and that you gave a rating of 4 out of 10. We would like the opportunity to address any issues or concerns that have arisen during your stay to ensure that you can fully enjoy your stay. time with us in the future.Please do not hesitate to contact our customer service team to further discuss any issues you may have experienced during your stay. We are committed to resolving any issues that may arise and ensuring that your next visit with us is completely satisfactory.Once again, we appreciate your comments and we hope to have the opportunity to welcome you back to our hotel to provide you with an exceptional experience in all aspects.

Saludos cordiales de parte de todo el personal de Urban Green Hotel & Suites, Costa Rica. Apreciamos su tiempo invertido en nuestra encuesta de satisfacción, así como traer a nuestra atención los detalles y opinión acerca del servicio y facilidades de nuestro Hotel. Apreciamos su tiempo invertido en nuestra encuesta de satisfacción. El continuo apoyo de nuestros huéspedes y las sugerencias son una parte vital de nuestro crecimiento, por eso estamos muy agradecidos, siéntase en confianza de hacernos sus comentarios si lo considera oportuno.Quedo a sus gratas órdenes,

Receive a warm greetings from all the staff at Urban Green Hotel & Suites, Costa Rica.We appreciate your time invested in our satisfaction survey, as well as bringing to our attention the details and opinion about the service and facilities of our Hotel.We appreciate your time spent on our satisfaction survey. The continued support of our guests and suggestions are a vital part of our growth, for that we are very grateful, feel free to give us your comments if you consider it appropriate.We hope to have you back very soon in this your home; For us it will be a pleasure to make your stay an unforgettable memory.I remain at your pleasant orders,

Dear guest,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay and found our room comfortable and our location convenient for exploring all the recommended sites nearby.We're delighted that you found our breakfast staff helpful in explaining the Costa Rican breakfast options. Providing excellent service and ensuring our guests feel welcome and informed is always our top priority.We're also glad that you appreciated our luggage storage service, allowing you to continue sightseeing hassle-free until your ride picked you up at 4:00 pm. It's great to know that our amenities added to the convenience and enjoyment of your stay.We sincerely appreciate your kind words and look forward to welcoming you back on your next visit to [Hotel Name].Warm regards,

Thank you so much for taking the time to share your experience! We're thrilled to hear that you enjoyed your stay with us in San Jose, Costa Rica. Our team works hard to ensure that every guest feels welcome and receives top-notch service, so we truly appreciate your kind words about our friendly staff.We take great pride in maintaining our property to the highest standards, and we're delighted that you found it well-kept. It's wonderful to know that you found our rooms to be updated and clean. Providing a comfortable and inviting atmosphere is our top priority, and we're glad we could exceed your expectations.We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.

Thank you for taking the time to rate your stay at our hotel. We sincerely value your feedback as it helps us understand how we can improve and provide an even better experience for our guests.If there is anything specific you would like to share with us so we can address it, please feel free to reach out to our team directly. We are here to ensure that every guest has an exceptional stay, and your feedback is essential to achieving this.We hope to have the opportunity to welcome you again in the future and demonstrate our commitment to excellence in service.Sincerely,

Dear Guest,We appreciate the time you spent on our satisfaction survey and bring to our attention the detail and opinion about the service and facilities of our hotel. The continued support of our guests and suggestions are a vital part of our growth, so we are very grateful, if you want to share any comments about your stay, feel confident to do so if appropriate. We hope to have you soon back in this home, we will be happy to make your stay unforgettable.Sincerely,

Thank you for your feedback! We're delighted to hear that you found our hotel beautiful and enjoyed the layout. We strive to create a welcoming and aesthetically pleasing environment for our guests to enjoy.Regarding your comment about the cleanliness of the city, we understand your concern. While we do our best to maintain cleanliness within the hotel premises, we unfortunately have limited control over the cleanliness of the surrounding city areas. However, we appreciate your feedback and will continue to work with local authorities and organizations to address this issue to the best of our ability.We hope that despite this, you were able to have an enjoyable stay with us and that you'll consider returning in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Thank you for choosing to stay with us.

Dear Guest,Thank you very much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had a 5-star stay at Urban Green Hotel & Suites during your time in San Jose.We're delighted that you found our hotel to be nice and enjoyed its great central location, making it convenient to explore the city and its surroundings. It's fantastic to know that our staff contributed to your positive experience by being hospitable, friendly, and helpful in arranging tours and excursions. We strive to provide exceptional service to all our guests, and it's rewarding to hear that we succeeded in making your stay memorable.We're also pleased that you enjoyed our breakfast offerings and appreciated the convenience of the boxed breakfast and lunch when you were on the go.Thank you for recommending Urban Green Hotel & Suites to other travelers visiting Costa Rica. We look forward to welcoming you back for another fantastic stay whenever your travels bring you to the area.Warm regards,

Thank you for sharing your feedback with us. We're glad to hear that you found our location convenient for visiting museums and that you had positive interactions with our bartender and breakfast staff.We apologize for any inconvenience regarding the lack of bellhop service. While we do not offer a dedicated bellhop service, our staff members are always willing to assist with luggage when available. We'll take your feedback into consideration to improve our services.Regarding the elevator situation, we understand the frustration caused by having only one elevator in service. We're actively working to address this issue to minimize any inconvenience for our guests.We apologize for any dissatisfaction with the towels and cleanliness of the room. Your concerns will be shared with our housekeeping team to ensure that these issues are promptly addressed.Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If there's anything else we can do to improve your experience, please don't hesitate to let us know.

Dear Guest,Thank you for taking the time to provide us with your feedback. We're pleased to know that you found our location convenient and enjoyed positive interactions with our staff.Regarding the mini-fridge, to conserve energy, we keep the mini-fridge turned off between guest stays. However, we encourage guests to let us know if they would like it turned on during their stay, and our team is more than happy to assist with this.Regarding the ramp access, Our ramp is indeed designed to facilitate access for guests with disabilities or those with heavy luggage. We've ensured it meets all safety standards to provide a secure and convenient entrance for everyone.We value your feedback on our services and facilities, and we're continuously striving to improve. Your comments about the elevator, towels, and room cleanliness will be addressed with our team to ensure we meet the high standards our guests expect.Thank you once again for choosing to stay with us. We look forward to the opportunity to welcome you back for an even better experience in the future. If there's anything else we can do to enhance your stay, please feel free to let us know. Your satisfaction is our top priority.

Dear guest,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our lovely little hotel and that you found our breakfast fantastic. We're also pleased to know that our staff were friendly and accommodating, despite any language barriers.We apologize for the inconvenience caused by the minor issues with the elevators and the shower. Please rest assured that we are actively working to address these concerns and ensure that all facilities are in top condition for our guests.Your feedback is invaluable to us as it helps us to continually improve our services. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. If there's anything else we can assist you with, please don't hesitate to let us know. Thank you again for choosing to stay with us.

Dear guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for any discomfort or concern you may have experienced during your stay. The safety and well-being of our guests are of utmost importance to us, and we take your comments very seriously.We understand the importance of feeling secure, especially when traveling alone or with a friend. We regret that you did not feel comfortable exploring the city at night.Regarding the feeling of limited privacy within the hotel, we apologize for any inconvenience this may have caused. Our aim is to provide a comfortable and welcoming environment for all our guests, and we regret if we did not meet your expectations in this regard.Your feedback is invaluable to us, and we will use it to address any areas where we can improve. If there is anything else you would like to share or if you have any other concerns, please do not hesitate to contact us directly.We hope that despite the challenges you may have faced, you were able to enjoy your time with us. We would love the opportunity to welcome you back in the future and provide you with a much more positive experience.Thank you again for your feedback.

Dear guest,Thank you for sharing your feedback with us. We appreciate your honesty and want to address your concerns.We understand that you found our property to be basic, and we apologize if it did not meet your expectations in terms of amenities or services. We are constantly striving to improve and enhance our offerings, and we will take your comments into consideration as we continue to evolve.Regarding your mention of safety in the area, we take the safety and security of our guests very seriously. While we regret that you did not feel entirely comfortable, we want to assure you that we work closely with local authorities and have measures in place to ensure the safety of our guests.We appreciate your feedback and will use it to make improvements wherever possible. If there is anything specific you feel we could do to enhance the guest experience or if you have any further concerns, please don't hesitate to reach out to us directly.We hope that despite the challenges you encountered, you were still able to enjoy your stay with us. It would be our pleasure to welcome you back in the future and provide you with a more positive experience.Thank you again for choosing to stay with us and for taking the time to share your thoughts.

Dear Bernadette,Receive a warm greetings from the all staff of Urban Green Hotel & Suites.We regret that the Superior rooms assigned to you did not meet your expectations and we thank you for informing us of this; However, as we mentioned, all our rooms have a Queen bed, according to our standards. Additionally, the request for 1 or 2 beds is subject to availability. At the time of your visit, it was not possible to offer you 2 beds in this type of room. room because they were not available due to hotel occupancy reasons, we additionally relied on your request for a bed when you booked.Each of your comments were received and discussed directly with the General Management, who kindly gave you the exception of an early departure without penalty, since the hotel always provided you with what you reserved on the page and the additional cost that you mention was because an upgrade to 3 categories higher than the one you booked was offered.The Management Committee receives your suggestions as growth opportunities to serve you better.Best Regards,

Dear guest,Thank you for sharing your experience at our hotel. We're glad to hear that you found our hotel to be a good value for money and that you enjoyed some unique features, such as the translucent floors and automatic lighting.We are proud to hear that our front desk staff was friendly and helpful during your stay. We also appreciate your kind words about our complimentary breakfast and are pleased to know that you enjoyed your interaction with our chef.We value your comment and hope to have the pleasure of welcoming you again in the future. If there is anything else we can help you with, please don't hesitate to contact us.Sincerely,

Dear Guest,We sincerely appreciate your feedback and are pleased to know that you found our hotel's location convenient to enjoy downtown living. We are proud that you experienced friendly service from our staff.We are very sorry to hear that the carpet cleaning did not meet your expectations and that you and your family had an allergic reaction to pollen and dust. The health and well-being of our guests is of utmost importance to us, and we take their concerns seriously. We have taken additional steps to improve our cleanliness standards and ensure that all of our rooms are in optimal condition for your comfort.We are very sorry that you were not satisfied with the room you reserved; Rooms with exterior windows are of a higher category than the one reserved by you, however we will evaluate them according to availability on the date of your arrival. It is also worth mentioning that none of the windows in the entire building can be opened; for security protocol, they are completely sealed.We thank you again for your feedback, as it helps us identify areas for improvement and provide better service in the future. We hope to have the opportunity to welcome you again and offer you a more satisfactory experience.

Dear Sabrina,Greetings from all staff of Urban Green Hotel & Suites Costa Rica. We really appreciate the review of your recent stay at our hotel.We appreciate your time to answer our satisfaction survey; the positive feedback from our guests, allows us to continue in our process of growth and excellence.We are surprised to see that you mention the services of the spa, gym and sauna closed, since they remained open during your stay, it is reserved at the reception.It is a pleasure to serve you, we hope to welcome you in the near future and demonstrate once again the commitment of satisfaction and hospitality characteristic of Urban Green Hotel.Sincerely,

Dear Raeann,Kind regards from all the staff at Urban Green Hotel & Suites, Costa Rica.We appreciate your time spent on our satisfaction survey; It is very important to us to gain your insight into your experience during your first visit and highlight any relevant opportunities for improvement. We are very sorry that this first impression did not meet your expectations, and you can be fully assured that your comments and suggestions regarding the service in general are very well received;We are very sorry that you were not satisfied with the room you reserved; rooms with windows facing the outside are of a higher category than the one reserved by you; It is also worth mentioning that none of the windows in the entire building can be opened, this is due to security protocol, they are completely sealed.To offer a better experience, we granted a complimentary upgrade twice as high as your category, which is why the room had a microwave and other amenities.Our hotel offers complementary sauna, steam bath and gym service, the spa service is reserved in advance and at an additional cost.We are located in the Greater Metropolitan Area, just like most cities in other countries, it is the busiest place and we always advise traveling with caution, however, the city allows you to travel and enjoy the culture and infrastructure of our country.Our Management Committee is aware to avoid any future inconvenience or unpleasant and unusual situations like the ones you mentioned to us.Sincerely,

Dear Barry,We hope to have the opportunity to welcome you in the near future and demonstrate the commitment to satisfaction we have with all our valued guests.Best Regards,

Dear Barry,Once again we appreciate the time taken by you to respond to our satisfaction survey; especially for being such a frequent guest at our Hotel.We appreciate his trust and suggestions, looking forward to the opportunity to serve him in the years to come and for making us choose him. Please if there is anything else we can do for you during your stay, do not hesitate to contact us.I remain at your pleasant orders,

Dear Barry,We appreciate your time to respond to our satisfaction survey; Feedback from our guests allows us to continue in our process of growth and excellence at Urban Green Hotel & Suites, Costa Rica.We are happy to know that you feel welcome and appreciated with the facilities and general service of our Hotel and that you enjoyed a pleasant experience during your visit.Best Regards

Dear Karen,Receive a warm grettings from Urban Green Hotel & Suites.We appreciate your time to respond to our satisfaction survey; Feedback from our guests allows us to continue in our process of growth and excellence.It is a pleasure to serve you, we hope to welcome you in the near future and demonstrate once again the commitment to satisfaction and hospitality characteristic of Urban Green Hotel.Best Regards,

Dear Bayardo,Receive a warm greetings from all the staff at Urban Green Hotel & Suites, Costa Rica.We appreciate your time spent on our satisfaction survey. The continued support of our guests and suggestions are a vital part of our growth, for that we are very grateful, feel free to give us your comments if you consider it appropriate.We hope to have you back very soon in this your home; For us it will be a pleasure to make your stay an unforgettable memory.I remain at your pleasant orders,

Dear Rudolph,Greetings from all the staff at Urban Green Hotel & Suites, Costa Rica. We greatly appreciate your review of your recent stay at our hotel.We appreciate your time to answer our satisfaction survey; The feedback from our guests allows us to continue in our process of growth and excellence.According to the napkins, i would like to comment that we are a sostenible hotel according to Costa Rican laws use of plastics it will be reduce.It is a pleasure serving you, we hope to welcome you in the near future and demonstrate once again the commitment to satisfaction and hospitality characteristic of Urban Green Hotel & Suites.Sincerely,

Dear Stephanie,Greetings on behalf of Urban Green Hotel & Suites.We are very surprised by your comments regarding the location of our hotel, since, verifying our records, you did not show up on the day of your arrival or later at the property, additionally we did not receive messages, emails, phone calls or any contact making the request you indicates.If possible, I would like to get a little more detail regarding the unfriendly staff you mention, what happened, or if you remember their names or the department they work for, because we are surprised by these types of comments, since our priority is to maintain a service in accordance with standards and values, and the staff is characterized by courtesy in their treatment of guests.Greetings,

Dear Yunior, We appreciate your time to answer our satisfaction survey; Feedback from our guests allows us to continue our process of growth and excellence at Urban Green Hotel & Suites, Costa Rica.We are glad to know that you feel welcome and appreciated with the facilities and service in general of our Hotel and that you enjoyed a pleasant experience during your visit.Best Regards,