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Real InterContinental Costa Rica at Multiplaza Mall

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Primary image
3 outdoor pools, pool umbrellas, sun loungers
3 outdoor pools, pool umbrellas, sun loungers
3 outdoor pools, pool umbrellas, sun loungers
View from room

Overview of Real InterContinental Costa Rica at Multiplaza Mall

Real InterContinental Costa Rica at Multiplaza Mall

5.0 star property

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Map
Prospero Fernandez Higway, In Front of Multiplaza Shopping, San Rafael, San Jose, 1000

Explore the area

  • Popular LocationMultiplaza Mall Escazu4 min walk
  • Popular LocationHospital Cima San José18 min walk
  • Popular LocationAvenida Escazú6 min drive
  • AirportSan Jose (SJO-Juan Santamaria Intl.)33 min drive

Choose dates to view prices

About this area

San Rafael

Located in San Rafael, Real InterContinental Costa Rica at Multiplaza Mall is connected to a shopping center. National Theater and National Museum of Costa Rica are cultural highlights, and travelers looking to shop may want to visit Multiplaza Mall Escazu and Avenida Escazú. Traveling with kids? Consider Refugio Animal de Costa Rica, or check out an event or a game at National Stadium of Costa Rica. Guests love the hotel's central location.
Visit our San Rafael travel guideOpens in a new window
Map

What's nearby

  • Multiplaza Mall Escazu - 4 min walk
  • Hospital Cima San José - 18 min walk
  • Avenida Escazú - 6 min drive
  • Cariari Bowling Center - 19 min drive
  • Plaza Real Cariari - 22 min drive

Getting around

  • San Jose Contraloria Station - 9 min drive
  • Juan Santamaria Intl. Airport (SJO) - 30 min drive

Restaurants

  • La Cebicheria - 6 min walk
  • Tintos y Blancos - 7 min walk
  • Inka - 8 min walk
  • The Waffle Place - 8 min walk
  • Oui - 9 min walk

About this property

Real InterContinental Costa Rica at Multiplaza Mall

Luxury hotel connected to a shopping center in San Rafael with 4 restaurants
Along with 4 restaurants, this smoke-free hotel has 3 outdoor pools and a full-service spa. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a poolside bar are onsite. Housekeeping is available on request.
Real InterContinental Costa Rica at Multiplaza Mall offers 372 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 49-inch LED televisions come with premium cable channels. Guests can make use of the in-room espresso makers and minibars. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This San Rafael hotel provides complimentary wireless Internet access. Business-friendly amenities include desk chairs, laptop-compatible safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested. Housekeeping is provided on request. Renovation of all guestrooms was completed in March 2020.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a spa tub, and a sauna.

Guests under 18 years old are not allowed in the health club or fitness facility.

Spa InterContinental has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 14 years old are not allowed in the spa.

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured covered self parking on site (CRC 15 per day)
  • Secured uncovered valet parking on site (CRC 15 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:30 AM: CRC 16500 for adults and CRC 8250 for children
  • 4 restaurants
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Pimento
  • Factory
  • Nau Sushi Lounge
  • The Market
  • Zambra

Things to do

  • 24-hour fitness center
  • 24-hour pool access
  • 3 outdoor pools
  • Children's pool
  • Full-service spa
  • Private picnics
  • Sauna
  • Shopping mall
  • Spa tub
  • Steam room

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free cribs/infant beds
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (36000 square feet of space)
  • Meeting rooms - 21

Outdoors

  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - prenatal
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs available on site

More

  • Couples dining
  • Renovated entire property - March 2020
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Down comforter
  • Egyptian cotton sheets
  • Free cribs/infant beds
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 49-inch LED TV
  • Cable channels
  • iPod dock
  • MP3 dock
  • Premium channels

Food and drink

  • Champagne service
  • Espresso maker
  • Minibar

More

  • Connecting rooms available
  • Desk chair
  • Electrical adapters/chargers
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Soundproofing

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San Rafael
San Rafael
Washer and dryer
Washer and dryer
Hotel
Hotel
Air conditioned
Air conditioned
Guest rating 4+
Guest rating 4+
Family-friendly
Family-friendly
5 star
5 star

Policies

Check-in

Check-in from 3 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: CRC 16500 for adults and CRC 8250 for children (approximately)
  • Covered self parking fee: CRC 15 per day
  • Uncovered valet parking fee: CRC 15 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

24-hour pool access
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the health club or fitness facility
Guests under 14 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Intercontinental Hotel Escazu
Real InterContinental Costa Rica Multiplaza Mall Hotel Escazu
Real InterContinental Costa Rica Multiplaza Mall Hotel
Real InterContinental Costa Rica Multiplaza Mall Escazu
Real InterContinental Costa Rica Multiplaza Mall
Real Costa Rica Intercontinental
Real InterContinental Costa Rica At Multiplaza Mall Escazu
Real InterContinental Costa Rica at Multiplaza Mall Hotel
Real InterContinental Costa Rica at Multiplaza Mall San Rafael
Real InterContinental Costa Rica at Multiplaza Mall an IHG Hotel

Frequently asked questions

Does Real InterContinental Costa Rica at Multiplaza Mall have a pool?

Yes, this property has 3 outdoor pools and a children's pool. Pool access is available 24 hours a day.

How much does it cost to stay at Real InterContinental Costa Rica at Multiplaza Mall?

As of Aug 17, 2022, prices found for a 1-night stay for 2 adults at Real InterContinental Costa Rica at Multiplaza Mall on Sept 17, 2022 start from CA $218.35, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Real InterContinental Costa Rica at Multiplaza Mall pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Real InterContinental Costa Rica at Multiplaza Mall?

Self parking is available for CRC 15 per day. Valet parking is available for CRC 15 per day.

What time is check-in at Real InterContinental Costa Rica at Multiplaza Mall?

Check-in is from 3 PM - anytime. A fee applies for early check-in (amount may vary, subject to availability).

What time is check-out at Real InterContinental Costa Rica at Multiplaza Mall?

Check-out is at noon. Late check-out is available for a fee (amount may vary, subject to availability).

Where is Real InterContinental Costa Rica at Multiplaza Mall located?

Situated on the Strip, this luxury hotel is close to Multiplaza Mall Escazu, Avenida Escazú, and Business Center Forum 1. Area attractions also include Valle del Sol and National Theater.

Can I cancel my reservation for free at Real InterContinental Costa Rica at Multiplaza Mall and receive a full refund?

Yes, Real InterContinental Costa Rica at Multiplaza Mall offers free cancellation on select room rates, because flexibility matters! Please refer to Real InterContinental Costa Rica at Multiplaza Mall cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 311 out of 522 reviews
5 - Excellent 60%
Rating 4 - Good. 124 out of 522 reviews
4 - Good 24%
Rating 3 - Okay. 43 out of 522 reviews
3 - Okay 8%
Rating 2 - Poor. 20 out of 522 reviews
2 - Poor 4%
Rating 1 - Terrible. 24 out of 522 reviews
1 - Terrible 5%

4.5/5

Cleanliness

4.4/5

Staff & service

4.3/5

Amenities

4.4/5

Property conditions & facilities

4.3/5

Eco-friendliness
Write a review

3/5 Okay

Travelled with family, Travelled with family and small children
Muy bonito pero muy aburrido no musica ni club 🙄
Stayed 4 nights in Jun 2022

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional service. Great food! GreatJacuzzi!
Stayed 1 night in May 2022

2/5 Poor

Stayed 2 nights in Apr 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not many food options
Stayed 1 night in Apr 2022

1/5 Terrible

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
I love this hotel and i stay in this hotel every time i'm in San Jose. I was there for one night this time and after checking in, i stepped out only to come back to sleep around 2am. The A/C was making a loud rumbling noise and i recorded the issue. I was tired so i placed earplugs and went to sleep. I mentioned this issue at check out and even forwarded the video on a staff phone for them to share with the manager. I was told I would get a call back or an email but to this day i have not heard back. It is disaponting to get this type of service for a loyal customer from intercontinental management.
Stayed 1 night in Mar 2022