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Reviews of Buena Vista Chic Hotel

3.5 out of 5
Buena Vista Chic Hotel
Road 130, 9 kms north from the airport, toward Poas Volcano, San Isidro, Alajuela

Reviews

9.2

Wonderful

Rating 10 - Excellent. 293 out of 444 reviews" "
Rating 8 - Good. 107 out of 444 reviews" "
Rating 6 - Okay. 28 out of 444 reviews" "
Rating 4 - Poor. 9 out of 444 reviews" "
Rating 2 - Terrible. 7 out of 444 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place has my heart, amazing locstion and the staff blew me away with there hospitality i will definitely always stay here anytime i return to the san jose area, cannot recommend this place enough!!
Stayed 1 night in May 2024

10/10 Excellent

Johanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Good food! I enjoyed my stay!
Stayed 4 nights in May 2024

10/10 Excellent

Ronnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! I will certainly recommend!
Stayed 4 nights in Apr 2024

10/10 Excellent

Nanci, Doral

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made us feel welcome.
Stayed 1 night in Apr 2024

10/10 Excellent

Oksana, Hillsbrorough

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view from the hotel room. Enjoyed the small town vibe
Stayed 1 night in Apr 2024

10/10 Excellent

Olga

Stayed 3 nights in Apr 2024

8/10 Good

Airma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice breakfast included. I just wish the restaurant could stay open a little longer than 9pm at night. Staff was very accommodating in allowing us to buy a glass of wine even after they closed. Front desk was very attentive to a few requests we had at check in. Also nice they provide free shuttle service to/from the airport.
Stayed 1 night in Apr 2024

10/10 Excellent

Wei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is good. Balcony view is so nice! We enjoyed the trail inside the resort too.
Stayed 1 night in Apr 2024

6/10 Okay

Shionna

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property 20 min away from SJO airport. Good for 1-2 night stop over. Great view from grounds. Restaurant served good food and wait staff were quick and attentive. Small pool. No a/c which was fine but when leaving windows open, you could hear nearby traffic. You felt like you were far away from the city with abundance of birds, flowers, trees, and privacy of property.
Stayed 2 nights in Mar 2024

8/10 Good

Lis

Travelled with partner
Liked: Staff & service
Area is not as close to the airport as it says in the webpage. Towels were supposed to be white and were dark gray. Also, we ate diner at night and the soup was not of my liking so I could not drink it and they still charge me for it
Stayed 1 night in Mar 2024

8/10 Good

Lynne

Liked: Staff & service, property conditions & facilities
Sweet little hotel. Lovely staff. The carpet was a bit worn and the garden rooms are smaller than advertised, but the view was lovely and they organized very early transportation for us with no fuss- even provided breakfast to go. Would stay again in a balcony room.
Stayed 1 night in Feb 2024

8/10 Good

Carleton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good option for a night if transferring to/from San Jose airport. A few restaurants nearby but roads aren't ideal for walking. Breakfast was good.
Stayed 1 night in Feb 2024

8/10 Good

Holly

Amazing views and lovely garden
Stayed 1 night in Feb 2024

8/10 Good

Janakiram

Liked: Cleanliness, staff & service, property conditions & facilities
I like the view from the hotel
Stayed 1 night in Feb 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our last night in Costa Rica at this hotel 1/2 hour from the airport. The view from our room was amazing and the bed was super comfortable.
Stayed 1 night in Feb 2024

6/10 Okay

John, Huntsville

Travelled with family
Liked: Staff & service
Staff were great and did the best with what they had. Hotel looks great in the pics. 1. Very noisy neighbourhood. Sitting on the balcony was not pleasant. 2. No air conditioning or a safe for valuables. 3. The pool was absolutely frigid. Not a single guest used the pool when we’re there. Nice place but not worth the cost.
Stayed 2 nights in Jan 2024

10/10 Excellent

George

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older Hotel with lots of character. Nice room. Staff was very courteous and very helpful. The surrounding grounds were gorgeous with a lovely walk through their coffee plantation. Not sure about walking outside of the hotel grounds. Busy and noisy street. Rough looking neighbourhood.
Stayed 2 nights in Jan 2024

10/10 Excellent

teresa, North Reading

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Natallia

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Yolanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2023

10/10 Excellent

Yolanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

TIEN NGOC

Travelled with family
Liked: Staff & service
Staff is friendly .
Stayed 7 nights in Dec 2023

10/10 Excellent

Victor Herbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff…always helpful and friendly service providing advice and guidance using Google translate conversation mode for trips and excursions.
Stayed 7 nights in Dec 2023

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Dmitri

Stayed 1 night in Dec 2023

10/10 Excellent

Devon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and accommodating.
Stayed 1 night in Nov 2023

10/10 Excellent

Mandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really quite and beautiful hotel. Outside area of gate not so great, but would recommend if you are in transit to another location and don’t need to leave property for anything.
Stayed 1 night in Nov 2023

4/10 Poor

Sherri

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Beware, don't stay here.
We stayed in this hotel thinking it was close to the airport and a would be a decent place to stay as we flew in and out of SJO. Not close at all, it took us nearly 45 mins. to get there from the airport. Out of all the places we stayed, this was by far the most disappointing. The 1st night we got there late, staff was very nice & helpful but when we got to our room there were dead bugs on the fold out bed, and the mattress actually sunk in the middle and was so uncomfortable, the room had a very overwhelming bad smell. The following week we checked in one more time before our flight left early the following morning and this time they brought another mattress to go on top of the fold out sofa bed, which was no better, we only had 3 towels total so had to call to get more delivered however there was no phone in the room, we called from our phone & they didn't answer. Apparently the girl in training didn't think she needed to answer the phone, so we had to head to the front desk in pouring rain to get more towels. When we opened up the towels one of them had more dead bugs inside. Lastly, our reservation was one person more (6 vs. 5 reserved) pretty tacky to charge extra fees. In my opinion this hotel needs to look at the big picture and this really left a bad taste, especially with all other issues we had.
Stayed 1 night in Oct 2023

10/10 Excellent

Candice Kadi-Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, nature inspired property which embodies the serenity of rural Costa Rica, with the comvenience of being central. I look forward to going back.
Stayed 5 nights in Oct 2023
Response from Staff Buena Vista on Oct 21, 2023
Good afternoonReceive a warm regards from HOTEL BUENA VISTAThank you so much to choose our Hotel to be part of your Experience in Costa Rica.Nice day!

10/10 Excellent

Erika

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unprompted was given the VIP upgrade. Hotel was beautiful and staff is friendly.
Stayed 1 night in Oct 2023
Response from Lucia on Oct 21, 2023
Good afternoon Receive a warm regards from HOTEL BUENA VISTAThank you for choosing us, we hope your trip is going well.

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional polite and knowledgeable service. Helpful.
Stayed 8 nights in Sep 2023
Response from Staff on Oct 9, 2023
Dear Charles, thank you so much we are so happy that you had a great stayed in our Hotel

8/10 Good

Heather

Liked: Cleanliness, staff & service
My only complaints are the water pressure is not great and there is no air conditioning. My room didn’t have good air flow because of the corner location and even though the staff gave me an extra fan, it was still pretty warm. A mini split ac would have made my stay perfect!!!
Stayed 1 night in Sep 2023
Response from Staff on Oct 5, 2023
Dear Heather, we are sorry to hear that, we will work better for our customer , this information is really important for us.

10/10 Excellent

Serita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Edlyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about Buena Vista Chic hotel. Staff was amazing and extremely helpful. The property is BEAUTIFUL and very clean. The view of San Jose from the property is beautiful and you can watch the sunrise. Overall 10/10
Stayed 5 nights in Sep 2023
Response from Staff Hotel Buena Vista on Sep 17, 2023
For us was a pleasure, thank you so much we hope to see you soon.

10/10 Excellent

Terrance

Liked: Cleanliness, staff & service, property conditions & facilities
Peaceful stay , I would recommend
Stayed 4 nights in Sep 2023
Response from Staff Buena Vista on Sep 11, 2023
Dear Terrance, We hope you had a fantastic trip in Costa Rica.

8/10 Good

Dianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was beautiful and the staff was very kind and greeting. The placement of the hotel was not the greatest, in my opinion, I wish I had more accessibilities to more Resturant walking distance. Very limited. The rooms were a little smaller then anticipated for my upgrade. A fridge in the rooms would be helpful etc but the house cleaning was very on top of keeping the beds and trusting. So overall it was a cute beautiful place to be secluded. Would be a beautiful work place if you want to be away from people.
Stayed 3 nights in Sep 2023
Response from Lucia on Sep 7, 2023
Receive a warm regards from HOTEL BUENA VISTA, it was a pleasure to have you hereThank you for choosing us, we hope your trip is going well. :D

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Actually honours VIP Gold upgrades.
Absolutely Charming and fabulous stay.
Stayed 1 night in Sep 2023
Response from Jason on Sep 6, 2023
Thank you very much per visit us, it was a pleasure to have you here :)

10/10 Excellent

Alejandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but really cute and colorful, I loved the coffee trail.
Stayed 1 night in Aug 2023
Response from Jason on Sep 6, 2023
Thank you very much per visit us, it was a pleasure to have you here :)

10/10 Excellent

Janett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Edna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023

10/10 Excellent

Jonathan

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with an amazing view of San Jose. Easy access (~15 min) to the airport. Nice restaurant on site. Beautiful grounds.
Stayed 1 night in Aug 2023
Response from Jason on Sep 6, 2023
Thank you very much per visit us, it was a pleasure to have you here :)

8/10 Good

Curt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had one of the smaller rooms. Comfortable beds, but not much room to them. Property is very isolated, so you are primarily restricted to eating at the hotel. The meals were good, but not exceptional. Was able to use the free shuttle to the airport which was very convenient.
Stayed 1 night in Jul 2023

10/10 Excellent

jasmine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The villa is beautiful and spacious. Great view and staff is super friendly and helpful!
Stayed 1 night in Jul 2023
Response from Jason on Sep 6, 2023
Thank you very much per visit us, it was a pleasure to have you here :)

10/10 Excellent

Xiomara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cute, clean & spacious hotel, love the style & decor & friendly staff. The view from our balcony was beautiful. What they need to work on is the food. My husband tried the huevos rancheros & he did not like it . Not that much variety to choose from . My son did not like the pancakes & they were also burnt. It would of been nice to have a jacuzzi. Pool was nice.
Stayed 2 nights in Jul 2023

10/10 Excellent

Raul, yorba linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The said you don’t qualify for upgrade
Stayed 1 night in Jul 2023

10/10 Excellent

SanJuana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oscar was a great tour guide and so were the front desk persons. However, I did have a bit of an issue with one of the staff when it came to the tours little did I know that it was the manager. I was glad i didn't have to deal with him for the remainder of my stay (very rude individual) With that said the hotel was wonderful, the view was incredible, the breakfast could be better though. Overall it was a good hotel and would recommend it.
Stayed 4 nights in Jul 2023

10/10 Excellent

Priscila

Stayed 1 night in Jul 2023