Outdoor pool, pool umbrellas, sun loungers
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Reviews of Hotel Posada Real

3 out of 5
Hotel Posada Real
Malecon San Jose S/N, Zona Hotelera, San José del Cabo, BCS

Reviews

8.0

Very good

Rating 10 - Excellent. 424 out of 1006 reviews" "
Rating 8 - Good. 310 out of 1006 reviews" "
Rating 6 - Okay. 125 out of 1006 reviews" "
Rating 4 - Poor. 83 out of 1006 reviews" "
Rating 2 - Terrible. 64 out of 1006 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Shannon

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very deceiving. From the pictures on Expedia I was excited about our stay. I was also under the impression that I booked an all inclusive. The resort was not what I was expecting and it was not an all inclusive which turned out to be ok as the one and only restaurant had terrible food. We had to pay an extra $200 US to upgrade our room to get a fridge so we could buy our own food. The fridge was sooooo small.
Stayed 7 nights in May 2024
Response from D on May 26, 2024
Thank you for your comments

6/10 Okay

Yuko

Travelled with partner
Liked: Staff & service
Breakfast was good, and we liked the accessible parking.
Stayed 1 night in May 2024
Response from D on May 25, 2024
Thank you for staying with us

8/10 Good

Eric

Stayed 4 nights in May 2024
Response from D on May 25, 2024
Gracias por sus comentarios

6/10 Okay

Sharon

Liked: Cleanliness, amenities, property conditions & facilities
Within safe walking distance to several restaurants, massage parlors, pharmacies
Stayed 2 nights in Feb 2024
Response from D on May 20, 2024
Thank you for staying with us!

8/10 Good

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities
staff was friendly, things were clean. property and facilities were dated but the location and price made it a great value. we are not the type to spend our vacation in our room so it was perfect for us.
Stayed 1 night in May 2024
Response from D on May 17, 2024
Thank you for your comments!

8/10 Good

Rodger

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Friendly long time staff.
Stayed 10 nights in Apr 2024
Response from D on May 15, 2024
Thank you for staying with us!

10/10 Excellent

maria jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect place to have a good holidays in Cabo San Jose! Nice place, nice food and the staff and service was really good! Thanks for all
Stayed 5 nights in May 2024
Response from D on May 12, 2024
Thank you for staying with us!

8/10 Good

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved that hotel is on the beach and not a huge resort. Could walk to a few restaurants and a market. Garden courtyard is lovely. We enjoyed the breakfast buffet but ate all other meals off property. Stayed 2 nights before going to Cabo San Lucas.
Stayed 2 nights in Apr 2024
Response from D on May 11, 2024
Dear Susan,Thank you so much for staying with us and for your comments.

8/10 Good

Ioana

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This property is a decent value for the money. Rooms look dated, but they're ok if you don't spend a lot of time inside. A useful perk is that the property has free drinking water stations on each floor. The food selection is ok, not great, but the low price makes getting the all inclusive plan worth it, considering the restaurants outside the property are for the most part expensive. The grounds and pool area are nice and were not busy at the end of January, when we visited.
Stayed 3 nights in Jan 2024
Response from The Management on May 7, 2024
Dear Iaona,Thank you for letting us know your experience during your stay with us.We hope to be at your service again.Thank you for your visit.Sincerely

8/10 Good

Lori

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in May 2024
Response from The Management on May 6, 2024
Dear Lori,I appreciate your visit and your review.Our staff and I hope to be at your service again.Sincerely

6/10 Okay

Guadalupe

Travelled with partner
Liked: Cleanliness, staff & service
Landscape was very well kept. The property needs to be painted and upgraded. My room desperately needs new mattress.
Stayed 4 nights in Apr 2024
Response from The Management on May 6, 2024
Dear Guadalupe,I will look over the room mattress you are mentioning.Thank you for your visit and for letting us know your experience.Sincerely

6/10 Okay

Susan

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from The Management on May 6, 2024
Dear Susan,I appreciate your comments and your visit.Our staff and I hope to be at your service again.Sincerely

6/10 Okay

Tralicia

Travelled with family
I checked in April 29th and I should not have been able to check in being that they didn't have running water. I found out about no water once I got to the room and tried to wash my hands. I went back to the front and was told that they were having issues and the water will be on in an hour. We left and went to Cabo San Lucas for a few hours. When we returned it was after 9pm and the water was still not working. I was told that it will be on within ten minutes. I turned the faucet on in the bathroom and left it on to know exactly when the water will start working. It was around 11pm before we had water. I was told that a manager would be in the next morning to make some type of accommodations to the guests for this experience, but the manager never showed or so I was told. I checked on May 1st and the manger was still a no show. Danya at the front desk told me to contact Expedia and have an agent call them for a partial refund. Thank you Danya. The hotel lobby looks nice, the ouside is very nice, but the walls and door in the room were dirty. The very thin blanket looked old and outdated. There were two outlets. I had to charge my phone in the bathroom. My daughter hated the room so much that she refused to stay and decided that she would just hang in the lobby for a nap. Be prepared to be approached by a person wanting you to visit a vacation property. Yes, the incentives are good, but the salesman gets upset when you don't commit to ridiculous monthly payments.
Stayed 2 nights in Apr 2024
Response from The Management on May 3, 2024
Dear Tralicia,Please accept my apologies for the inconvenience you had regarding the water. We had to change an old pipe water but unfortunately, we had problems twice with the installation.We will be attentive to receiving the email from Expedia regarding Danya's offer.Again, my apologies for this inconvenience.Sincerely

10/10 Excellent

Jorge Luis Padilla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food options were awesome.
Stayed 3 nights in Apr 2024
Response from The Management on May 2, 2024
Dear Jorge Luis;I appreciate your comments.Our staff and I hope to be at your service again.Thank you for your visit.Sincerely

8/10 Good

George Faris

Family setting
Stayed 3 nights in Apr 2024
Response from The Management on May 6, 2024
Dear Goerge,Thank you for your visit and confidence in us.Our staff and I hope to be at your service again.Sincerely

10/10 Excellent

Vera

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a 3 star property, with better service than any 5 star service, resort we have gone to! It’s not boujee but, it is nice and very clean! The staff is what makes this property, priceless!
Stayed 7 nights in Apr 2024
Response from The Management on Apr 30, 2024
Dear Vera,I appreciate your comments.Thank you for your visit.Our staff and I hope to be at your service again.Sincerely

8/10 Good

Rocio

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The staff is incredibly nice and helpful !!!
Stayed 1 night in Apr 2024
Response from D on Apr 29, 2024
Gracias por hospedarse con nosotros!

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from D on Apr 29, 2024
Thank you for staying with us

8/10 Good

Ted

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from D on Apr 29, 2024
Thank you for staying with us!

2/10 Terrible

Fitzroy

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from D on Apr 28, 2024
Gracias por hospedarse con nosotros

4/10 Poor

Joel Coria

No good
Stayed 4 nights in Apr 2024
Response from The Management on Apr 27, 2024
Dear Joel,I am sorry for not fulfilling your expectations.We will continue working hard to improve our services.Sincerely

10/10 Excellent

John, Valencia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cactus garden in the middle of the hotel was just beautiful. It was nesting season and we saw so many birds that nest there. Woodpeckers and cactus wrens same as Orioles.
Stayed 4 nights in Apr 2024
Response from The Management on Apr 27, 2024
Dear JohnI am happy to know that you enjoyed our hotel and the cactus garden.We hope to be at your service again.Thank you for your visit.Sincerely

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very relaxing vacation. Staff was excellent!!
Response from The Management on Apr 27, 2024
Dear Teresa,I appreciate your visit and your comment.We hope to be at your service again.Sincerely

4/10 Poor

Maria

Travelled with family
Disliked: Staff & service
La comida despues de las 6pm es muy mala postres y toda la comida en general sin sabor y de mala calidad y el servicio del restaurante pesimo una señora diciendole al cocinero enfrente de los clientes que era mucho que no les de tanta comida bueno pesimo el servicio y falta de etica profesional
Stayed 2 nights in Apr 2024
Response from La Gerencia on Apr 24, 2024
Estimada María,Le ofrezco una disculpa por los inconvenientes.Hemos tomado nota de sus comentarios y trabajaremos para seguir mejorando nuestros servicios y alimentos.Sinceramente

4/10 Poor

Cynthia

Travelled with partner
The hotel was nice. We liked that it was peaceful and the amenities were nice. The only thing that we didn’t like was that there was a sale person always trying to get us to visit another property. We later learned this other “property” was a timeshare. The lady would not leave us alone and we had to always avoid the front desk. She started to make our stay feel uncomfortable.
Stayed 2 nights in Apr 2024
Response from The on Apr 24, 2024
Dear Cynthia,I am sorry for this situation.I will look over this incident to prevent it in the future.Please, accept my apologies.Sincerely

10/10 Excellent

Rob

Stayed 1 night in Mar 2024
Response from D on May 13, 2024
Thank you for staying with us

10/10 Excellent

Michal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely pick this hotel again
Stayed 14 nights in Apr 2024
Response from The Management on Apr 23, 2024
Dear Michal,I appreciate your review and your comments.It will be a pleasure to be at your service again.Sincerely

6/10 Okay

Louise, North Saanich

Liked: Cleanliness, staff & service, amenities
We liked the staff and the breakfast buffet option. This resort really needs to invest in new mattresses and comfortable pillows. Small, lumpy balls of foam and springs in my hip. Hotels are all about rest. A mattress from this decade is recommended. They keep the place clean and you can’t beat the price. Can’t return though because of the mattress.
Stayed 4 nights in Apr 2024
Response from D on Apr 15, 2024
Thank you for staying with us, we appreciate your feedback!

10/10 Excellent

Adeline

Stayed 1 night in Apr 2024
Response from D on May 3, 2024
Gracias por hospedarse con nosotros

8/10 Good

Jeffrey

Liked: Staff & service
Stayed 7 nights in Mar 2024
Response from D on Apr 13, 2024
Thank you for staying with us!

10/10 Excellent

Susan

Stayed 1 night in Mar 2024
Response from D on Apr 29, 2024
Thank you for staying with us!

6/10 Okay

Medina

Travelled with partner
Liked: Staff & service, amenities
pros: walking distance to the beach, supermarket and public transportation, staff are friendly, clean room. cons: no microwave, no small ref, aircon is noisy no exhaust fan in the toilet, no hair blower
Stayed 4 nights in Mar 2024
Response from The Management on Apr 5, 2024
Dear Medina,Thank you for your comments, I appreciate them.I am sorry for the shortcomings, we will work on it.Sincerely

6/10 Okay

Fiona, Napa

Travelled with partner
Rooms are nice but food & drinks are terrible.
Stayed 2 nights in Mar 2024
Response from D on Apr 3, 2024
Thank you for your comments, they help us improve.

10/10 Excellent

Ryan

Stayed 6 nights in Mar 2024
Response from The Management on Apr 23, 2024
Dear Ryan,Thank you for your visit and your review.Our staff and I hope to be at your service again.Sincerely

4/10 Poor

Eduardo Garcia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was pushy and wanted us to attend time share seminars. Once we said no, the lady said to at least give her $10 US dollars. A safe is usually one of the amenities that are included with the room but here, we would have to pay extra if we wanted to use it. Staff was not friendly and always had an attitude.
Stayed 2 nights in Mar 2024
Response from D on Apr 1, 2024
We offer you a sincere apology as we always care that our guests have an unforgettable stay. We actualy dont charge for the safe, only if you lose the key.We hope, whatsoever, that you enjoyed the free upgrade you got to ocean front.

6/10 Okay

Latasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Everything was ok they just need to upgrade some things the bed and there WiFi
Stayed 3 nights in Mar 2024
Response from The Management on Apr 1, 2024
Dear Latasha,Thank you for your visit and for your recommendations, we work on it.We hope to be at your service again.Sincerely

8/10 Good

Kenneth Thomas

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2024
Response from The Management on Apr 1, 2024
Dear Kenneth,I appreciate your review.Thank you for your visit. We hope to be at your service again.Sincerely

10/10 Excellent

fangyi

Travelled with partner
Liked: Cleanliness, staff & service
Staff service is great. Old facility needs some upgrade
Stayed 1 night in Mar 2024
Response from The Management on Mar 30, 2024
Dear fangyi,Thank you for your visit and for your comments.Our staff and I hope to be at your service again.Sincerely

10/10 Excellent

Manuel

Liked: Cleanliness
Stayed 4 nights in Mar 2024
Response from D on Mar 30, 2024
Gracias por hospedarse con nosotros!

10/10 Excellent

Joe R

Every good
Stayed 3 nights in Mar 2024
Response from The Management on Mar 28, 2024
Dear Joe R,I appreciate your review.Our staff and I hope to be at your service again.Sincerely

10/10 Excellent

Terrance

Stayed 2 nights in Mar 2024
Response from The Management on Apr 23, 2024
Dear Terrance,Thank you for your visit and your review.Our staff and I hope to be at your service.Sincerely

10/10 Excellent

Paula Jeanne

Travelled with family
Liked: Cleanliness, staff & service
The staff were unbelievably kind and very prompt and helpful at anytime. Amazing guest service.
Stayed 8 nights in Mar 2024
Response from D on Mar 27, 2024
Thank you for staying with us, we appreciate your feedback

10/10 Excellent

Darrin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was great value for the cost of an all inclusive stay. All of our meals and drinks were great and the staff were friendly and exceptionally helpful Will definitley be recommmending this to others and will return if there is an opportunity to.
Stayed 6 nights in Mar 2024
Response from D on Mar 25, 2024
We are so glad you enjoyed your stay, hope to see you again!

2/10 Terrible

Jana

Disliked: Cleanliness, staff & service, property conditions & facilities
This place was noisy, the bed was like a rock, the staff wasn’t very friendly, the food and drinks were not good, and we felt unsafe as there were noisy fights going on around our room. We left early and would not recommend.
Stayed 2 nights in Mar 2024
Response from D on Mar 24, 2024
Thank you for staying with us, remember that you could always talk to the desk for help and we would've been happy to help you

6/10 Okay

PHILLIP MAXWELL

Liked: Staff & service
Stayed 4 nights in Mar 2024
Response from D on Mar 25, 2024
Thank you for your patronage

4/10 Poor

Tyler

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was fine. Beach was clean. Food was terrible. No options, watered down drinks.
Stayed 4 nights in Mar 2024
Response from D on Mar 24, 2024
Thank you for your comments

10/10 Excellent

Trent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and a laid back environment! Would definitely visit again.
Stayed 5 nights in Mar 2024
Response from D on Mar 24, 2024
Thank you for staying with us

2/10 Terrible

Kaitlyn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This place is not as advertised, the entire building is old, run down and out dated. There isn’t an elevator, the rooms don’t have locks and the mattress are atrocious. The pool isn’t clean and has tiles falling off. Please do not stay here. You’ll definitely get bedbugs 😳😵‍💫
Stayed 2 nights in Mar 2024
Response from The Management on Mar 23, 2024
Dear Kaitlyn,I am sorry for not fulfilling your expectations.We will continue working hard to improve our services.My apologies for the shortcomings.Sincerely

2/10 Terrible

Carmen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I really like the location. What I disliked was the room that we’re given to me was very outdated, unpleasant smell, bedding was old and stained. Matress was stained and torn too. The sink was clogged. To top it off, the lock on the door was broken, so I didn’t feel safe either. My experience was so unpleasant that I checked out immediately after arriving to the room. I was extremely disappointed because I booked this place for two nights because it has 4 stars and an 8.0 rating, but honestly that was not my experience. When I went to the front desk to ask for a solution they didn’t offer one and refused to refund me when I explained that the room was unsanitary and not safe. I ended up leaving and finding a different last minute place. Which was an extreme inconvenience and spent way more unexpected money. But I just couldn’t stay and enjoy my vacation under such circumstances. Sadly, I am not exaggerating one bit, I have pictures to prove it. I don’t know why it has been given those rates.
Stayed 2 nights in Mar 2024
Response from The Management on Mar 23, 2024
Dear Carmen,Please, accept my apologies for this shortcomings. About the payment because you paid your stay to Expedia they must reimburse you the money.We don't have it.Thank you for letting us know about these issues, it will help us to improve our services.Sincerely

6/10 Okay

Jackson

Travelled with group
Liked: Cleanliness
Disliked: Amenities
Only stayed here for one night while passing through. It was a good place to holdover for a night or two but I would not recommend making this your main destination. Limited dining, one bar. One very cold pool and hot tub. Limited amenities. Staff were friendly and room was clean just a bit outdated.
Stayed 1 night in Mar 2024
Response from The Management on Mar 21, 2024
Dear Jackson,Thank you for your visit and your comments.We have a lot of repetitive guests, our hotel is old but very convenient and every day we do our best to offer a good quality of service.Our staff and I hope to be at your service again.Sincerely