5 de Febrero y Maria Adelina Flores 2, Col. Centro, San Cristóbal de las Casas, CHIS
Reviews
8.6
Excellent
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Loved the old colonial atmosphere of the property, how clean it was and how attentive staff were to requests. Plus you get the benefit of 2 restaurants- 1 for breakfast and lunch and a modern sports bar. It was beautiful and convenient. The only downside was that it can get warm in the room on hot days.
Hotel Diego de Mazariegos was amazing! The staff were so friendly and welcoming and the hotel was super clean and comfortable. It’s within walking distance everywhere in the center of San Cristobal de las Casas! Highly recommend it!
Beautiful cozy hotel, exelente location close to everything you need within walking distance. Also, people in this town are very friendly and helpful when it comes to giving you directions. Also this town is super clean and you'll fall in love with every single old house and buildings.
I'm definitely going back soon.
Personnel were very friendly. Rooms were comfortable.
JoEllen
Stayed 2 nights in Mar 2023
4/10 Poor
Ken
Travelled with partner
Feb 22, 2023
Liked: Property conditions & facilities
Disliked: Staff & service
NO ONE spoke a lick of English, so communication with the front desk was hand signals and frustration.
The toilet was broken and despite numerous attempts to have it fixed the issue was not resolved so I had to flush it by filling a trash can with water for our entire stay.
Es muy difícil encontrar estacionamiento y que el hotel cuente con su estacionamiento justo detras de la propiedad es un plus tambien fue de los pocos hoteles que de verdad contaban con señal y wifi ya que hay muy poca señal en chiapas para el celular la verdad todo salio bien excepto por la actitud de la recepcionista al principio la cual fue un poco desagradable entiendo que fue un mal entendido pero no es necesario tener una actitud tan poco servicial o pocas ganas de ayudar
You cant get more central to everything than this place. One block to the main squares. Plenty of Restaurnts and shops around.Mostly flat terrain so very strollable. I was in a room on the quadrangle and it was a bit too noisy for my liking. The room itself is very spacious and comfortable, little tearrace at the back is pleasant. The Colonial rooms are a bit smaller but are in an area where the outside noise is cancelled. Sitting in the quadrangle itself is so nice and peaceful, I just wish the restaurant staff would have played the music quietly instead of at 100db.
The stay was awesome and so was the staff. Everyone was very nice and helpful and the hotel itself was in a great location. Not too close to the town square and not too far away. The place was kept clean, the staff was always cleaning something. It was very picturesque. Omar, who tends a very nice stand in the front was awesome. He spoke English which was a great help for me since my Spanish is very limited. Great time. And the restaurant and staff there was great too....! I would highly recommend.
hasan
Stayed 6 nights in Apr 2022
Response from Manager on Apr 30, 2022
Estimado Hasan
Muchas gracias por tomarte tu tiempo para brindarnos tus comentarios. Nos complace saber que tu estancia con nosotros fue placentera y que disfrutaste de los platillos de nuestro restaurante. Esperamos poder volver a atenderte en tu próxima visita a San Cristóbal.
Great hotel, close to major places of interest. We had a old chimney stove and they lit it for us to have a great cozy night.
Jose
Stayed 1 night in Mar 2022
Response from Manager on Apr 2, 2022
Estimado José:
Muchas gracias por brindarnos tus comentarios, nos complace saber que su estancia con nosotros fue placentera. Esperamos poder volver a atenderles!!
Good location and pretty, but bed was too hard IMO
Location is good and the hotel's communal areas are nice. The room I had was facing a road and was quite noisy. You should request one of their quieter rooms if you're a light sleeper. The bed was much too hard for my liking and I didn't find it comfortable, but maybe some people prefer that.
Rory
Stayed 4 nights in Jan 2022
Response from Manager on Apr 2, 2022
Estimado Rory:
Gracias por brindarnos sus comentarios, contamos con habitaciones que están más cercanas al patio central donde no se escucha ruido de la calle, al estar en el centro histórico si hay algo de ruido. Tomaremos en cuenta lo que nos comenta para poder mejorar nuestro servicio.
Amazing Hotel!! In a great location close to town centre and all the restaurants and shops. Plenty of tour agencies nearby for trips to Palenque/Agul Azul and Canon del Sumidero. The staff are all friendly and helpful. Clean and comfortable rooms. I enjoyed my stay.
The character of the hotel is authentic and older yet perfect and Interesting. Love this place. You will enjoy staying here. That staff was super kind and helpful. Clean clean !!
Very unique and new in an historic building. Quiet but close to things to do. CLEAN and beautiful. Best- the staff both in hotel and restaurant. 10 out of 10, thank you all for a great stay!
Verified traveller
Stayed 1 night in Jan 2020
Response from Hotel Diego de Mazariegos on Jan 13, 2020
Dear guest, we welcome your comments and we are pleased to know that your stay was pleasant, we hope to return soon as it will be a pleasure to continue serving you.
A lovely old hotel in the centre of San Cristobal , the hotel is set in two buildings next to each other , there is a reception in each side . The parking is on the corner of the street and very easy to find. There is no Reataurant but there is a bar / cantina and as it is so central there are places to eat all
Around you ,
Michelle
Stayed 2 nights in Dec 2019
Response from Hotel Diego de Mazariegos on Jan 2, 2020
Dear guest, we are pleased to know that your stay with us was pleasant, we welcome your comments and hope to have you back soon.
Response from Hotel Diego de Mazariegos on Jan 29, 2020
Estimado huésped, nos complace saber que su estancia fue agradable, agradecemos sus comentarios ya que estos nos ayudan a mejorar, esperemos regrese pronto ya que será un placer seguirlo atendiendo.
Response from Hotel Diego de Mazariegos on Dec 2, 2019
Estimado huésped, agradecemos sus comentarios y nos complace saber que su estancia fue agradable, esperamos regrese pronto ya que sera un placer volverlo atender.
We had a lovely stay at the hotel. Great location for exploring the town and going out for an evening meal. Be prepared that it’s fine but a little rustic. There is no air conditioning but it’s not needed as the altitude of San Cristóbal makes everything cooler. In fact at night it gets cold and they offer you wood for an open fire place. Big beds, nice shower, clean. And the staff were very helpful including jumping into our car to show how to get into their car park round the back of the hotel. Reasonably priced, would definitely recommend it.
Richard
Stayed 3 nights in Aug 2019
Response from Diego de Mazariegos on Aug 26, 2019
Dear guest, we are pleased to know that your stay with us was pleasant and that you have met your expectations. We hope to return soon as it will be a pleasure to meet you again.