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Rating 10 - Excellent. 809 out of 1000 reviews" "
10 - Excellent
809
Rating 8 - Good. 118 out of 1000 reviews" "
8 - Good
118
Rating 6 - Okay. 43 out of 1000 reviews" "
6 - Okay
43
Rating 4 - Poor. 20 out of 1000 reviews" "
4 - Poor
20
Rating 2 - Terrible. 10 out of 1000 reviews" "
2 - Terrible
10
9.8/10
Cleanliness
9.6/10
Staff & service
9.4/10
Amenities
9.6/10
Property conditions & facilities
9.4/10
Eco-friendliness
Reviews
10/10 Excellent
Dinko Zarkov
Travelled with partner
May 27, 2024
Liked: Cleanliness, staff & service, amenities
Huge clean room with great view! Spectacular hotel!
Staff were very friendly and helpful!
Everything about the hotel was top notch. The spa services are amazing and I was really impressed with the massage table. Staff were so friendly and helpful.
I am on the floor where the pool is on this floor, full of smell when you walk out the elevator, and the noise from the pool facility make you hard to sleep, it doesn’t worth for $440 one night on this floor at all!
Response from The Grand America Hotel Team on May 6, 2024
Dear Jack, Thank you for your feedback. We appreciate your staying with us and look forward to serving you again in the future! If there is anything that you would like to share with us in order to help us achieve a 5/5 next time, please give us a call. Thank you.
Response from The Grand America Hotel Team on May 6, 2024
Dear Tyler, Thank you for your kind words. We appreciate you taking the time to leave this review and look forward to welcoming you in the future!
10/10 Excellent
Liang
Apr 29, 2024
Liked: Cleanliness
Liang
Stayed 1 night in Apr 2024
Response from The Grand America Hotel Team on May 1, 2024
Dear Liang, Thank you for your wonderful review. We are pleased to read you had an amazing experience. We look forward to the opportunity to welcome you back to our Hotel.
Response from The Grand America Hotel Team on May 1, 2024
Dear Elizabeth, Thank you for your wonderful review. We are pleased to read you had an amazing experience. We look forward to the opportunity to welcome you back to our Hotel.
Love the location. Staff, accomodations. Wish there was more dining options. Main lobby use to serve excellent lunch . That is missed
Theresa M
Stayed 2 nights in Apr 2024
Response from The Grand America Hotel Team on Apr 25, 2024
Dear Theresa, Thank you for your wonderful review. We are pleased to read you had an amazing experience. We look forward to the opportunity to welcome you back to our Hotel.
Response from The Grand America Hotel Team on Apr 25, 2024
Dear Anthony, Thank you for your wonderful review. We are pleased to read you had an amazing experience. We look forward to the opportunity to welcome you back to our Hotel.
The property and grounds are vast and absolutely beautiful. Rooms are large, well appointed, and comfortable. With eating/drinking venues, spa, fitness center, and shopping, our stay was a great experience.
Tina
Stayed 1 night in Apr 2024
Response from The Grand America Hotel Team on Apr 25, 2024
Dear Tina, Thank you for your feedback. We appreciate your staying with us and look forward to serving you again in the future! If there is anything that you would like to share with us in order to help us achieve a 5/5 next time, please give us a call. Thank you.
This hotel is amazing, it is stunning inside and outside. The staff is professional and friendly, the grounds are beautiful. Easy walk to restaurants, the trolley/bus and sight seeing. We will definitely stay here again.
Deanna
Stayed 1 night in Apr 2024
Response from The Grand America Hotel Team on Apr 19, 2024
Dear Deanna. Thank you for your feedback. We appreciate your staying with us and look forward to serving you again in the future!
I was first put in room #666 which the staff laughed about and said it was a good view room, which was not.. then I asked to be moved to a garden view room and he said no problem.. then moved to a cover of the hotel room with street view and a partial pool bien.. it was a joke to the staff that I didn’t not appreciate for the money we spent there.. disappointed
jose
Stayed 1 night in Apr 2024
Response from The Grand America Hotel Team on Apr 15, 2024
Dear Jose, Thank you so much for your feedback. I appreciate your candor and letting us know about your experience. I apologize for the inconvenience. Please reach out to the hotel and request to speak with Chris Erickson, Hotel Manager and I will be happy to personally address our shortcomings during your recent stay.
10/10 Excellent
Joe
Apr 14, 2024
Liked: Cleanliness, staff & service
Great place
Joe
Stayed 1 night in Apr 2024
Response from The Grand America Hotel Team on Apr 15, 2024
Dear Joe, Thank you for your wonderful review. We are pleased to read you had an amazing experience. We look forward to the opportunity to welcome you back to our Hotel.
10/10 Excellent
Brent
Travelled with family
Apr 13, 2024
Beautiful hotel right in the middle of downtown SLC. Clean, well maintained and great customer service
Brent
Stayed 1 night in Apr 2024
Response from The Grand America Hotel Team on Apr 15, 2024
Dear Brent, Thank you for your wonderful review. We are pleased to read you had an amazing experience. We look forward to the opportunity to welcome you back to our Hotel.
Response from The Grand America Hotel Team on Apr 15, 2024
Dear Robert, Thank you for your wonderful review. We are pleased to read you had an amazing experience. We look forward to the opportunity to welcome you back to our Hotel.
Response from The Grand America Hotel Team on Apr 10, 2024
Dear Alaysia, Thank you for your feedback. We appreciate your staying with us and look forward to serving you again in the future! If there is anything that you would like to share with us in order to help us achieve a 5/5 next time, please give us a call. Thank you.
This hotel lives up to it's name, it is indeed Grand. We enjoyed our stay immensely. It was clean, beds were comfortable, the food was delicious. Will definitely be my place to stay.
Jennifer Ann
Stayed 2 nights in Apr 2024
Response from The Grand America Hotel Team on Apr 10, 2024
Dear Jennifer, Thank you for your kind words. We appreciate you taking the time to leave this review and look forward to welcoming you in the future!
This is one of the most wonderful hotels in the country.
John
Stayed 1 night in Mar 2024
Response from The Grand America Hotel Team on Apr 1, 2024
Dear John, Thank you for your wonderful review. We are pleased to read you had an amazing experience. We look forward to the opportunity to welcome you back to our Hotel.
Great hotel. the rooms are large and the hotel is immaculate. lots and easy parking. We had a great time there.
yariv
Stayed 3 nights in Mar 2024
Response from The Grand America Hotel Team on Mar 27, 2024
Dear Yariv, Thank you for your wonderful review. We are pleased to read you had an amazing experience. We look forward to the opportunity to welcome you back to our Hotel.
The room was great very comfortable and welcoming.
The linens and bed were great too.
The only complaint I have is the 60 grit sandpaper that was there passing as toilet paper.
Greggory S.
Stayed 1 night in Mar 2024
Response from The Grand America Hotel Team on Mar 19, 2024
Dear Greggory, Thank you for your feedback. We appreciate your staying with us and look forward to serving you again in the future!
Response from The Grand America Hotel Team on Mar 14, 2024
Dear Julia, Thank you for your feedback. We appreciate your staying with us and look forward to serving you again in the future!
10/10 Excellent
John
Mar 10, 2024
John
Stayed 1 night in Mar 2024
Response from The Grand America Hotel Team on Apr 1, 2024
Dear John, Thank you for your wonderful review. We are pleased to read you had an amazing experience. We look forward to the opportunity to welcome you back to our Hotel.
10/10 Excellent
Stephanie
Mar 7, 2024
Stephanie
Stayed 1 night in Mar 2024
Response from The Grand America Hotel Team on Mar 27, 2024
Dear Stephanie, Thank you for your feedback. We appreciate your staying with us and look forward to serving you again in the future!