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This is not up to the same standards of other La Quinta properties. Kind of run down, not terribly clean, and cheap quality beds. Not terrible, but just average, and disappointing compared to other La Quintas I have stayed in.
The bathroom sink backed up in rm 329. The smokers area had a smoker post but it had 20 butts and a coffee cup and pop can laying near it
Martha
Stayed 1 night in May 2024
2/10 Terrible
Kathleen
May 6, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
I have never complained about a property. I've stayed at this property of couple of times with no problem. This time. There was a problem. I had no Wi-Fi. My TV was messed up the telephone, didn't work? I only had one outlet. I could plug my phone in for charging. The other ones were completely shut down. The one lamp was jerry-rigged with electrical tape. I had 2 lights in the whole room.
Kathleen
Stayed 1 night in May 2024
4/10 Poor
Kylie
Travelled with family and small children, Travelled with group
I stayed here for two nights not once did they come to clean my room. They also never brought us towels we had to go ask for them. I also had a blood stain on my comforter. The hot tub was spraying cold out of the jets, and it was freezing cold. The front desk also said there was nothing they could do about it. Front desk also said there was nothing they can do to fix the coke machine and I still got charged for the drinks though it never vended anything for me. They just seemed like when we asked for things it was an inconvenience for them. So, I give this hotel a 2 star.
Kylie
Stayed 2 nights in Apr 2024
6/10 Okay
Enmy
Travelled with family
May 1, 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
The hot tub wasn’t hot at all. The gym only had one equipment working. One of the bed light wasn’t working. Maybe it’s why the lodging price was cheap comparatively.
The shower had a broken faucet and every time we showered the water would change from hot to cold quickly. We went swimming and the jacuzzi wasn’t working properly.
We truly regret to hear about the less than ideal scenario experienced towards the end of your stay. We are committed to excellent guest experiences and it is regrettable to note that this was not reflected during your recent stay. Nonetheless, thank you for staying with us and sharing your feedback.
Thank you for choosing La Quinta Salt Lake City Airport as your regular stay during your work trips. We're delighted to hear you had a positive experience with our hardworking and friendly team members whom you mentioned. We're looking forward to turning more of your future stays into amazing experiences.
Had to drive 15 min to purchase toothpaste and toothbrushes, they had none at the hotel
Christina
Stayed 1 night in Apr 2024
Response from Justin H on Apr 24, 2024
We truly regret to hear about the less than ideal scenario experienced towards the end of your stay. We are committed to excellent guest experiences and it is regrettable to note that this was not reflected during your recent stay. Nonetheless, thank you for staying with us and sharing your feedback.
This property is run down. Door locks didnt work, even after i notified the desk each day multiple times. The staff didnt seem to care.
Matthew
Stayed 4 nights in Apr 2024
Response from Justin H on Apr 24, 2024
We truly regret to hear about the less than ideal scenario experienced towards the end of your stay. We are committed to excellent guest experiences and it is regrettable to note that this was not reflected during your recent stay. Nonetheless, thank you for staying with us and sharing your feedback.
8/10 Good
Gerald
Business traveller
Apr 18, 2024
There was no shampoo only conditioner
Gerald
Stayed 1 night in Apr 2024
Response from Justin H on Apr 24, 2024
We truly regret to hear about the less than ideal scenario experienced towards the end of your stay. We are committed to excellent guest experiences and it is regrettable to note that this was not reflected during your recent stay. Nonetheless, thank you for staying with us and sharing your feedback.
We stayed last night before flying out back home and the property was safe and clean. Our room was nice and comfortable. It was in walking distance to get some thing to eat and there is shuttle service to the airport which was phenomenal. We did not have the same experience at another hotel that we stayed when we first arrived in Salt Lake City, so I would definitely recommend this if you are flying in or out of Salt Lake City airport
Wendy
Stayed 1 night in Apr 2024
Response from Justin H on Apr 24, 2024
We truly regret to hear about the less than ideal scenario experienced towards the end of your stay. We are committed to excellent guest experiences and it is regrettable to note that this was not reflected during your recent stay. Nonetheless, thank you for staying with us and sharing your feedback.
We truly regret to hear about the less than ideal scenario experienced towards the end of your stay. We are committed to excellent guest experiences and it is regrettable to note that this was not reflected during your recent stay. Nonetheless, thank you for staying with us and sharing your feedback.
It's excellent you enjoyed your time at La Quinta Salt Lake City Airport so much and that we could exceeded your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.
It's excellent you enjoyed your time at La Quinta Salt Lake City Airport so much and that we could exceeded your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.
We truly regret to hear about the less than ideal scenario experienced towards the end of your stay. We are committed to excellent guest experiences and it is regrettable to note that this was not reflected during your recent stay. Nonetheless, thank you for staying with us and sharing your feedback.
Everything was super clean and the staff was great! We were staying because our flight tipping canceled it to airport, and everybody was very accommodating! Definitely will use again when we’re back out that way.
Virginia
Stayed 1 night in Apr 2024
Response from Justin H on Apr 24, 2024
Thank you for taking the time to write such a detailed review of your recent stay with us. It is only through feedback such as yours that we are able to maintain the kind of service we provide to our valued guests.
6/10 Okay
LaForest
Travelled with family
Apr 7, 2024
Liked: Cleanliness, staff & service, amenities
The facility really needs updating. The dryer is on its last leg. They think one washer & dryer isn’t enough for the size of the facility. The staff is amazing they go above and beyond the call of duty.
LaForest
Stayed 3 nights in Apr 2024
Response from Justin H on Apr 24, 2024
We truly regret to hear about the less than ideal scenario experienced towards the end of your stay. We are committed to excellent guest experiences and it is regrettable to note that this was not reflected during your recent stay. Nonetheless, thank you for staying with us and sharing your feedback.
4/10 Poor
JOONG MOO
Travelled with family
Apr 2, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel had a very smelly hallway and the rooms were not clean. One bed had a cushion and no pillow.
JOONG MOO
Stayed 1 night in Mar 2024
Response from Justin H on Apr 24, 2024
We truly regret to hear about the less than ideal scenario experienced towards the end of your stay. We are committed to excellent guest experiences and it is regrettable to note that this was not reflected during your recent stay. Nonetheless, thank you for staying with us and sharing your feedback.
Very nice and clean! Staff was very friendly and accommodating seeing as our flight was cancelled and we needed a room. Definitely will be coming back.
Virginia
Stayed 1 night in Apr 2024
Response from Justin H on Apr 24, 2024
Thank you for taking the time to write such a detailed review of your recent stay with us. It is only through feedback such as yours that we are able to maintain the kind of service we provide to our valued guests.
Thank you for taking the time to write such a detailed review of your recent stay with us. It is only through feedback such as yours that we are able to maintain the kind of service we provide to our valued guests.
8/10 Good
Kathleen
Mar 31, 2024
Liked: Cleanliness, staff & service
We arrived late in the evening to a very busy front desk. A very rude and demanding client was thoroughly hasseling the receptionist ( Angelica?). She did a wonderful job handling his demands and attending to all the other patrons in line waiting to be checked in. He was quite aggressive and she held her own in a professional and firm demeanor. Give this gal a raise!!
Kathleen
Stayed 1 night in Mar 2024
Response from Justin H on Apr 24, 2024
We truly regret to hear about the less than ideal scenario experienced towards the end of your stay. We are committed to excellent guest experiences and it is regrettable to note that this was not reflected during your recent stay. Nonetheless, thank you for staying with us and sharing your feedback.
Thank you for taking the time to write such a detailed review of your recent stay with us. It is only through feedback such as yours that we are able to maintain the kind of service we provide to our valued guests.
6/10 Okay
Bruce
Travelled with family, Travelled with group
Mar 30, 2024
Liked: Staff & service
Disliked: Cleanliness
The staff was very kind and friendly. The property is a bit run down and needed updating, but it was doable to stay just one night. The distance to the airport was a plus
It was very comfortable and clean. Enjoyed our stay among the red rocks
Laurie
Stayed 1 night in Mar 2024
Response from Justin H on Apr 24, 2024
Thank you for taking the time to write such a detailed review of your recent stay with us. It is only through feedback such as yours that we are able to maintain the kind of service we provide to our valued guests.
8/10 Good
Shawn
Mar 25, 2024
Shawn
Stayed 1 night in Mar 2024
Response from Justin H on Apr 24, 2024
We truly regret to hear about the less than ideal scenario experienced towards the end of your stay. We are committed to excellent guest experiences and it is regrettable to note that this was not reflected during your recent stay. Nonetheless, thank you for staying with us and sharing your feedback.
Poor customer service when I called ahead. Breakfast was skimpy. Room was in poor repair
Travis
Stayed 1 night in Mar 2024
10/10 Excellent
Brad
Mar 24, 2024
Brad
Stayed 1 night in Mar 2024
Response from Justin H on Apr 24, 2024
It's excellent you enjoyed your time at La Quinta Salt Lake City Airport so much and that we could exceeded your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.
It is a decent place to lay your head for the night, but there was issues with the keys for a lot of the people who rented the rooms. (I was in the lobby working and heard multiple people complain) I would recommend if your a heavy sleeper and are passing through
Thank you for taking the time to write such a detailed review of your recent stay with us. It is only through feedback such as yours that we are able to maintain the kind of service we provide to our valued guests.
Thank you for taking the time to write such a detailed review of your recent stay with us. It is only through feedback such as yours that we are able to maintain the kind of service we provide to our valued guests.
10/10 Excellent
Debra
Mar 22, 2024
Liked: Property conditions & facilities
As good as it says!
Debra
Stayed 1 night in Mar 2024
Response from Justin H on Apr 24, 2024
Thank you for taking the time to write such a detailed review of your recent stay with us. It is only through feedback such as yours that we are able to maintain the kind of service we provide to our valued guests.
2/10 Terrible
HENRY
Business traveller
Mar 21, 2024
Disliked: Staff & service
The property was fine however the confusion between the staff and my Expedia reservation is not tolerable. They only had one room for me and I had to pay a higher price for the second