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Reviews of Comfort Inn and Suites Salem

2.5 out of 5
Comfort Inn and Suites Salem
1775 Freeway Court, Salem, OR

Reviews

7.8

Good

Rating 10 - Excellent. 233 out of 714 reviews" "
Rating 8 - Good. 281 out of 714 reviews" "
Rating 6 - Okay. 119 out of 714 reviews" "
Rating 4 - Poor. 49 out of 714 reviews" "
Rating 2 - Terrible. 32 out of 714 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was really great at the desk and the room was really nicely appointed!
Stayed 1 night in May 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 2 nights in May 2024

8/10 Good

Monica

Travelled with family
Liked: Staff & service
Rooom was clean and good value for the price. The staff was very accommodating. My only complaint was that there were people in the hallway talking at full volume at like 6am…not sure if it was staff or what but I didn’t not get a good nights rest after a long drive in from Seattle
Stayed 1 night in May 2024

6/10 Okay

jack

Travelled with family
Liked: Cleanliness, staff & service
Staff at check in were great and helpful. Rooms were clean and nice. Breakfast and staff there were good. The building itself is very outdated and has the “old” smell when you walk in . Lobby and hallway dingy feeling and poorly lighted. Also, man with pit bull walking all around, going up elevator No security that we saw. Man with cigarette as we departed elevator Not a safe feeling environment
Stayed 1 night in Apr 2024

6/10 Okay

Barbara

Liked: Cleanliness
Bed was comfortable with lots of pillows. Room and hallways smelled like smoke.
Stayed 4 nights in Apr 2024

6/10 Okay

Lawrence

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities
Our tub drained really slowly and I could see the cleaner that was used on the base of the toilet. Which I’m glad they cleaned just would’ve appreciated if they had gotten it all.
Stayed 2 nights in Apr 2024

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neighborhood sucks and they dont have onsite security. Id feel safer if there was security. Especially at night
Stayed 1 night in Apr 2024

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed
Stayed 1 night in Apr 2024

10/10 Excellent

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An older property but good value and breakfast was as expected at a comfort Inn.
Stayed 1 night in Apr 2024

6/10 Okay

Roslyn

Travelled with family
Liked: Staff & service
Staffs were friendly and helpful. Breakfast was great. Room was nice and clean but the bed was noisy, every time I took a turn it woke me up. Room 217 first bed. The area round the property felt unsafe. Homeless people were walking around but if you are inside the hotel your fine.
Stayed 1 night in Mar 2024

8/10 Good

Terra

Travelled with family and small children
Liked: Property conditions & facilities
Felt a little unsafe with the homeless across the street, they seemed pretty “active” one guy kept dumping his stuff on the ground & then cleaning it up, did it about 3 times. Not too far from that guy, another guy was running around with his pants around his ankles. Kept having to peak out & check on my car, wasn’t really fearful of them taking anything but more damaging something. Breakfast tho was pretty good in the morning & rooms were comfortable.
Stayed 1 night in Mar 2024

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay! If we ever visit again we’ll definitely book here again! Thank you to all the staff!
Stayed 1 night in Mar 2024

6/10 Okay

Tyler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Tanya

Liked: Staff & service
Stayed 1 night in Mar 2024

8/10 Good

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Ruben

Travelled with partner
Liked: Amenities
Needs more parking
Stayed 1 night in Feb 2024

8/10 Good

Stacey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility itself was wodnerful. The staff was great. The breakfast however was minimal compared to other comfort inns i have stayed at. They had the same options each day. There was plenty of food. There was no hot sauce, ketcup, peanut butter or nutella for the eggs and toast tgough.
Stayed 2 nights in Jan 2024

4/10 Poor

Donovan

Liked: Staff & service
Disliked: Property conditions & facilities
This hotel needs many upgrades for the price they are charging
Stayed 1 night in Jan 2024

2/10 Terrible

Robert

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Found crumbs by the bed. Noisy from the upstair tenant and the street. Facility out dated.
Stayed 2 nights in Jan 2024

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our bathroom was so slow and and kept backing up we asked for a plunger the sofa bed that was in the room that my son used and metal poking him so he did not sleep there. They need more attention to there rooms and there not cheap either!!!
Stayed 2 nights in Jan 2024

6/10 Okay

Glenn

Travelled with partner
Liked: Staff & service, amenities
First off let me say the staff are amazing. Nothing but complements to the people working there. But that said the problem I had were the door locks. The doors didn't close properly. The 1st room had the door loose and I didn't feel comfortable leaving my stuff there since I had personal electronics. The front desk attendant was very kind and booked me in another room. Unfortunately that door also had issues but not as bad as the original room. I had to make sure the door was closed all the way when I left. Other than that it was clean.
Stayed 2 nights in Jan 2024

6/10 Okay

Anne

Business traveller
Liked: Staff & service
Stayed 1 night in Jan 2024

8/10 Good

Claudia

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

LISA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff was excellent
Stayed 1 night in Jan 2024

2/10 Terrible

Lacey

Stayed 1 night in Jan 2024

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
Best customer service
Stayed 1 night in Dec 2023

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Steven

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, comfortable, excellent service, simple checkout. Breakfast had decent variety. Traffic noise from nearby freeway noticeable, but heater hum drowned most of it out. Overall a quite satisfactory experience.
Stayed 1 night in Dec 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service, room comfort
Good for overnight stay
Stayed in this hotel earlier in the week and used it again on the return trip. Was originally scheduled to stay in the same room used earlier but clerk moved us into another room when I expressed we had an issue with the scheduled room. New room didn’t have any issues and served us well for the overnight stay. Hotel is conveniently located, relatively cheap and good for an overnight stay, but I wouldn’t recommend it for a long term stay if you plan to spend much time in your room.
Stayed 1 night in Nov 2023

6/10 Okay

Susan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
For a mid-travel overnight stay this was okay. But the noise from the room above and the toilet not always removing all waste with a single flush made the room we used undesirable.
Stayed 1 night in Nov 2023

10/10 Excellent

craig

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Salem work trip
Nice room, friendly staff, good rates
Stayed 1 night in Oct 2023

2/10 Terrible

breanne

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Timothy

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Hotel smelled bad in the lobby and hallways - very musty and moldy smell. Almost too difficult to stay but only staying 1 night
Stayed 1 night in Oct 2023

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good overnight stay
The management is doing a good jog keeping a somewhat dated facility in good shape and providing needed amenities. We had the accessible unit (which I needed) and it served us quite well. They offer a nice breakfast that included sausage, scrambled eggs, hard boiled eggs, sausage and biscuits, fruit, cereal, juices, coffee, tea. I often find the scrambled eggs at Choice motels less than appetizing, but theses were prepared properly and were tasty. It would be good for them to have more than one handicapped parking spot. The staff was friendly, knowledgeable, and helpful. This was an unusual set up with them having both Comfort Inn and Rhodeway Inn operating together. This wasn't a problem for us. The Rhodeway units were in a separate section, had smaller rooms, didn't offer an accessible room. and were less expensive. They shared the same breakfast area and offerings as the Comfort Inn guests. As best as I could tell, if having a smaller room isn't important, taking a Rhodeway room might be a better choice for saving money,
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy access to Freeway
We needed to get on and off for a short visit and this was the perfect spot.
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Gail

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

stephen

Lots of homeless around.
Stayed 1 night in Sep 2023

2/10 Terrible

Nick

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpet in the hall ways are black and dirty down the middle and going into each room. Elevator smells like a oil or hydraulic leak. Top three worst hotels I’ve stayed in
Stayed 5 nights in Sep 2023

2/10 Terrible

mike

Travelled with family
Liked: Staff & service, amenities
Real sketchy people in and around hotel. We have stayed there a few times now, but will not anymore. Seems that they cater to the homeless population and don't care if they use the property.
Stayed 3 nights in Aug 2023

8/10 Good

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, nice pool and hot tub
Stayed 1 night in Aug 2023

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
It was clean, comfortable, and nice. The staff was extremely friendly and helpful.
Stayed 1 night in Aug 2023

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent friendly staff. We accidentally left a bag in our room and they were kind enough to call us and hold it for us until we came back to pick it up. Hotel was exactly what you would expect for a comfort Inn.
Stayed 2 nights in Aug 2023

4/10 Poor

Dale

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Everything was dirty and not well maintained. The staff was good but the facility was not clean.
Stayed 1 night in Aug 2023

8/10 Good

Christine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
No complaints. Pleasant place to stay for a great price. Includes complimentary breakfast. That's always a plus!
Stayed 1 night in Jul 2023