Suite, 1 King Bed, Non Smoking, Jetted Tub | Room amenity
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Reviews of Best Western Plus of Birch Run/Frankenmuth

2.5 out of 5
Best Western Plus of Birch Run/Frankenmuth
9087 Birch Run Rd, Birch Run, MI

Reviews

7.8

Good

Rating 10 - Excellent. 383 out of 1001 reviews" "
Rating 8 - Good. 306 out of 1001 reviews" "
Rating 6 - Okay. 173 out of 1001 reviews" "
Rating 4 - Poor. 82 out of 1001 reviews" "
Rating 2 - Terrible. 57 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Erica

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Kristopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady with longer dark hair and glasses was very friendly and welcoming and made check in and out easy and seamless. The breakfast attendant was also very nice and helpful and made sure we had everything we needed. The pool and hot tub were both relaxing and clean. I really can’t think of anything that wasn’t perfect. I will definitely be staying here again it was a great family hotel.
Stayed 2 nights in Mar 2024
Response from Management on Apr 8, 2024
Thank you for your feedback.

10/10 Excellent

Donatta

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly location was clean close to shopping centers and restaurants
Stayed 1 night in Mar 2024
Response from Management on Apr 8, 2024
Thank you for your feedback.

8/10 Good

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is always our preferred place to stay in the area. Perfect location and excellent price. Free breakfast and pool are great highlights.
Stayed 2 nights in Mar 2024
Response from Management on Apr 8, 2024
Thank you

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service
It was a nice retreat. The jacuzzi didnt work but evenso the fireplace and room worked well.
Stayed 1 night in Mar 2024
Response from Management on Apr 8, 2024
Thank you for your feedback.

6/10 Okay

Zack

Liked: Cleanliness, staff & service
Feel like pool looked bigger in pics uts rather small other thanbyhat good hotel
Stayed 1 night in Mar 2024
Response from Management on Apr 8, 2024
Thank you for your feedback.

10/10 Excellent

Brion

Stayed 1 night in Mar 2024
Response from Management on Apr 19, 2024
Thank You

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and quiet, well lit and the beds were comfortable.
Stayed 1 night in Mar 2024
Response from Management on Mar 14, 2024
Thank you for your feedback.

8/10 Good

Angelica

Travelled with partner, Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The hallway to my room smelled of wet mold. The odor was strong. The toilet kept draining all night long. The toilet was also wobbly. There was hair on the conditioner bottle in the shower, as well as the small face towel by the sink. On the other hand, the front desk was nice and very accommodating to my requests. The breakfast was okay for the cost of the stay. It would be convenient if there were usb ports for the chargers on the nightstand/lamps.
Stayed 1 night in Mar 2024
Response from Management on Mar 14, 2024
Thank you for your feedback.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had issue during check in. Was resolved. Staff very helpfull and professional
Stayed 1 night in Mar 2024
Response from Management on Mar 14, 2024
Thank you for your feedback.

8/10 Good

christopher

Liked: Cleanliness, staff & service
The pool water was cold and jacuzzi’s jets weren’t working correctly and the water wasn’t very hot!
Stayed 2 nights in Feb 2024
Response from Management on Mar 5, 2024
Thank you

6/10 Okay

Lynn

Travelled with family
Disliked: Amenities, property conditions & facilities
Disappointed after staying at many different lovely BWP locations across the country. Slow check in with only one staff. Ice and snow in front of all the side doors where I was directed to park and unload, no hand carts to move luggage. Drains in the shower and sink were plugged. Dark reddish brown finger prints on the bathroom door. Only 2 bath towels in the room and 2 trips to the front desk because they were “forgotten”. Pool towels front the desk looked like cleaning rags. Hot tub only warm, and no pressure in the jets. Swimming pool and pool area were cold. Beds comfortable, breakfast good.
Stayed 1 night in Feb 2024
Response from Management on Mar 5, 2024
Thank you

10/10 Excellent

Mariah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine. Clean. Friendly staff. Only thing is that the fitted sheet and a hand towel had a stain. Im sure they were clean and the stains didn't come out, but still gross to find. I would stay here again.
Stayed 1 night in Feb 2024
Response from Management on Mar 5, 2024
Thank you

10/10 Excellent

Tom

Stayed 3 nights in Feb 2024
Response from Management on Mar 22, 2024
Thank you for the rating.

10/10 Excellent

John

Travelled with group
Liked: Amenities
This hotel was very clean. The staff was pleasant and helpful. I would definitely recommend it. J.
Stayed 1 night in Feb 2024
Response from Management on Mar 5, 2024
Thank you

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Management on Mar 5, 2024
Thank you

4/10 Poor

Marilynne

Travelled with group
The room was clean and nice. Arrival at night is very difficult to find the entrance. It is right before a highway ramp and unmarked. I would never stay here again as no warning From front desk best access to our room. We came in main entrance walked up 4 flights of stairs - no elevator - then down very long hallways - then down 1 flight then down 2 more long hallways - with no help with our luggage. It was terrible! Will not stay here again. And can you imagine if you had a fire! Very poor design!
Stayed 1 night in Jan 2024
Response from Management on Mar 5, 2024
Thank you

10/10 Excellent

Stephen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very pleasant, overall it was clean, a good breakfast setup, my only complaint is the pool water was too cold. It didn't bother the kids though
Stayed 2 nights in Jan 2024
Response from Management on Mar 5, 2024
Thank you

8/10 Good

Lisa

Travelled with partner
Liked: Staff & service, amenities
It could have been cleaner.
Stayed 2 nights in Jan 2024
Response from Management on Mar 5, 2024
Thank you

6/10 Okay

Ashton, Burton

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Stayed 1 night in Jan 2024
Response from Management on Mar 5, 2024
Thank you

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Jan 2024
Response from Management on Mar 5, 2024
Thank you

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice, we enjoyed our stay! Liked the hot tub and pool. Liked having a bar with food available. Staff was friendly and accommodating with our needs. We would stay there again! Nice weekend get away!!
Stayed 2 nights in Jan 2024
Response from Management on Mar 5, 2024
Thank you

10/10 Excellent

Tammy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on Mar 5, 2024
Thank you

10/10 Excellent

lisa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay. 3nights. The kids loved it. Amazing coffee machine. The young lady at the front desk is friendly and helpful.
Stayed 3 nights in Jan 2024
Response from Management on Mar 5, 2024
Thank you

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on Mar 5, 2024
Thank you

8/10 Good

Paul

Travelled with family and small children
Liked: Staff & service
Staff were great. Property was okay. Conviently located for the purpose of our trip.
Stayed 1 night in Dec 2023
Response from Management on Mar 5, 2024
Thank you

6/10 Okay

Tricia

Liked: Cleanliness
Disliked: Staff & service
Response from Management on Mar 5, 2024
Thank you

10/10 Excellent

Lara

Liked: Cleanliness, staff & service
Great little hotel. Small room but perfect for us. Everything was clean. Quiet hotel. Delicious breakfast with lots of options. Friendly staff. Lots of shopping (birch run shops) nearby
Stayed 1 night in Jan 2024
Response from Management on Mar 5, 2024
Thank you

10/10 Excellent

ricky

Stayed 1 night in Dec 2023
Response from Management on Mar 5, 2024
Thank you

6/10 Okay

James

Travelled with family
Ok stay.
It was ok. Disappointed that there was a bar on premises.
Stayed 1 night in Dec 2023

10/10 Excellent

Ronald, Canton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The management host and cleaning service were all excellent. Very friendly, very polite very grateful for each, and everyone of them I suggest, or recommend a raise for them all!
Stayed 3 nights in Dec 2023

8/10 Good

April

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent Place
We enjoyed our stay; however, the beds were very uncomfortable. I think the mattresses need updated. Other than that, we had no problems at all.
Stayed 3 nights in Dec 2023

6/10 Okay

Samantha

Travelled with family
Stayed 2 nights in Dec 2023
Response from Management on Mar 5, 2024
Thank you

10/10 Excellent

Tiina

Stayed 1 night in Dec 2023
Response from Management on Mar 5, 2024
Thank you

10/10 Excellent

Brandon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Dec 2023

10/10 Excellent

Barb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Randall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's reasonably priced, easy to find, has a bar in the lobby area. The rooms toward the back are kind of laid out oddly. The entry door doesn't lock, every other hotel I've ever stayed at that has other entrances besides the lobby has had room key activated exterior door locks.
Stayed 1 night in Dec 2023

2/10 Terrible

Michael

Stayed 1 night in Dec 2023

8/10 Good

John

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Management on Mar 5, 2024
Thank you

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had a very nice time during our stay. Our room was clean, and we had our linens restocked daily when we had breakfast in the dining area near the lobby. This was included with our stay. The staff were friendly and helpful.
Stayed 3 nights in Dec 2023
Response from Management on Dec 12, 2023
Thank you

6/10 Okay

Cynthia

Travelled with partner
Disliked: Amenities
We found the body wash to be empty when we showered the first day. To spite assuring us our room would be cleaned daily we returned late in the afternoon to find housekeeping had not cleaned our room. The manager said that they had left for the day but brought us clean towels. When I mentioned it to the front desk staff on checkout they rolled their eyes. The pool and hot tubs were both cloudy and smelled off. Beds were comfortable and the rooms are a good size. Overall I would have expected better at the price point they are charging for the room.
Stayed 2 nights in Dec 2023
Response from Management on Dec 12, 2023
Thank you for your feedback.

8/10 Good

Patricia

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Management on Dec 12, 2023
Thank you

8/10 Good

TODD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Management on Dec 12, 2023
Thank you

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Management on Dec 12, 2023
Thank you

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a wonderful stay everyone was so kind and the breakfast was delicious
Stayed 2 nights in Dec 2023
Response from Management on Dec 12, 2023
Thank you

6/10 Okay

Dolores

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Management on Dec 12, 2023
Thank you

10/10 Excellent

Breanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Management on Dec 12, 2023
Thank you

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Management on Dec 12, 2023
Thank you

10/10 Excellent

Jean

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained, quiet and convenient for our needs. The bed was wonderful but we hated the little square bed pillows.
Stayed 2 nights in Dec 2023
Response from Management on Dec 12, 2023
Thank you