Premium Room, 1 Queen Bed with Sofa bed

Reviews of Harbor House Inn

2.5 out of 5
Harbor House Inn
103 General Smith Drive, Sackets Harbor, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 160 out of 228 reviews" "
Rating 8 - Good. 42 out of 228 reviews" "
Rating 6 - Okay. 17 out of 228 reviews" "
Rating 4 - Poor. 6 out of 228 reviews" "
Rating 2 - Terrible. 3 out of 228 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Michael

Disliked: Staff & service, amenities
Lots of issues with accessing common TV channels. They dropped DirecTV to save money for Roko. So, if you don't have an account for TNT sports, you can't watch the NCAA Men's championship game. No refrigerator, but a microwave.
Stayed 2 nights in Apr 2024
Response from Joey on Apr 10, 2024
Thank you for the review Michael! However, we did not switch from DirecTV to Roku to save money. We switched from DirecTV to Spectrum, but offer it on a Roku device to give our guests more streaming options if they have accounts elsewhere! Unfortunately, due to an issue with Spectrum, some of our guests only had access to the live channels that Roku offers.

10/10 Excellent

FRED

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality of Kim and owner Alex was great
Stayed 3 nights in Apr 2024
Response from Joey on Apr 10, 2024
Thanks for the kind words Fred! Come stay with us again in the future!

10/10 Excellent

Caryn

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very quaint and comfortable. It felt like I was sleeping in a home versus a hotel. Absolutely charming!
Stayed 1 night in Feb 2024
Response from Joey on Feb 21, 2024
Thank you Caryn! We are glad you enjoyed your stay with us, come back soon!

8/10 Good

Joanne

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Ayden

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable to the Harbor. Enjoyed watching the salmon, jumping.
Stayed 1 night in Oct 2023
Response from Alex on Oct 26, 2023
Thanks for staying with us Ayden! Hope to see you again soon

10/10 Excellent

Casey

Stayed 2 nights in Sep 2023
Response from Alex on Oct 2, 2023
Thanks for staying with us Casey, and for the great review! Come see us again soon

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Alex on Sep 26, 2023
Thanks Nicole - we hope to see you again soon!

8/10 Good

Daniel, Knox

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and clean property
Stayed 2 nights in Sep 2023
Response from Alex on Sep 21, 2023
Thanks for your review Daniel - we'd love to hear what we would like to see us do differently / better if you have some time to share details!

10/10 Excellent

Jona

Liked: Cleanliness, staff & service, property conditions & facilities
Best place to stay in the area. We book here every time we come to northern NY.
Stayed 4 nights in Sep 2023
Response from Alex on Sep 14, 2023
Come see us again soon!

10/10 Excellent

Rita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in process was smooth with a warm and friendly receptionist. The room was very clean. We were here only one night, but enjoyed dining at a restaurant within walking distance.
Stayed 1 night in Aug 2023
Response from Alex on Sep 14, 2023
Thanks for your review, Rita! During the winter, three restaurants are open for dinner within a few hundred yards. During the summer there are five! You'll have to come back a few times to try them all

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming updated Inn
Harbor House Inn was a splurge for us & definitely worth every penny! Top of the line, charming furniture, linens, shower, chandelier, 3 Monet prints. Very helpful kind desk attendant. Sacket’s Harbor such a beautiful historical village, best dinner ever at Good Fellos! (Only thing missing was a refrigerator)
Stayed 1 night in Aug 2023
Response from Alex on Sep 14, 2023
Hi Stephen! Thanks for your kind words about the hotel, our staff, and our beautiful little village! We really appreciate it. Just FYI for your next visit - we do have refrigerators available on request!

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Harbor House Inn is a great place to stay. It is an up to date Inn, clean and quiet.
Stayed 6 nights in Aug 2023
Response from Alex on Sep 14, 2023
Thanks for the kind words, Lorraine! We hope to see you again soon!

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel!!! Plenty of room and a table we could all sit around.
Stayed 1 night in Aug 2023
Response from Alex on Sep 14, 2023
We're glad you enjoyed your stay, Julie! Come see us again next year

8/10 Good

James

Stayed 2 nights in Aug 2023
Response from Alex on Sep 19, 2023
Thanks for staying with us James. If you have a moment, we'd love to know what we could do better next time you come to Sackets!

8/10 Good

Leigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative is no elevator. Everything else is great!
Stayed 1 night in Jul 2023
Response from Alex on Aug 1, 2023
Thanks for staying with us and stay tuned - we're aiming to have an elevator installed by next summer!

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a mix up at check in so we were kindly given an upgrade. The room was lovely.
Stayed 1 night in Jul 2023
Response from Alex on Aug 1, 2023
We're so glad you liked your room. Thanks for your patience!

10/10 Excellent

Ann Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb!
Everything was awesome! Precious town, lovely room, friendly people.
Stayed 1 night in Jul 2023
Response from Alex on Aug 1, 2023
We hope you come see us again next year!

10/10 Excellent

Joseph

Travelled with family, Travelled with family and small children
We loved our stay and will be booking again in the future
Stayed 1 night in Jul 2023
Response from Alex on Jul 22, 2023
We're so glad you enjoyed your stay with us and look forward to hosting you in the future!

10/10 Excellent

Iron

Stayed 1 night in Jun 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

2/10 Terrible

Dirk and Georgene

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
This was a terrible place to stay we had a family emergency and the hotel was locked down tight no staff whatsoever all outside doors were locked there was a number on the door when we finally contacted him he was at a party he sent us a code to get in it was the wrong code so we couldn't get in finally after an hour of try to make them understand it was an emergency the hotel finally got someone from next door to let us in this place was a total nightmare
Stayed 2 nights in May 2023
Response from Alex on Jul 23, 2023
Guys, you left your keys inside your room and after 10PM the front door is locked. I answered your first call, and gave you the door code. I don't know why you were unable to get the code to work, but our on-call person was next door and walked over to use the same code and let you in. I checked my phone - you were inside within 12 minutes of calling me.

10/10 Excellent

BENJAMIN

Liked: Cleanliness, staff & service, property conditions & facilities
Vince was so friendly and easy to talk to. I really enjoyed my stay.
Stayed 6 nights in May 2023

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has been tastefully renovated. Excellent bathroom. Comfortable bed. Very pleasant stay.
Stayed 1 night in May 2023

8/10 Good

Robert

Liked: Staff & service, amenities, property conditions & facilities
This is a beautiful B and B, everything was first class . Bed was very large and comfortable. Staff needs to know that a deaf person can communicate for him/her self and should address the deaf person not the other person with them.
Stayed 1 night in Aug 2022

10/10 Excellent

mehri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, new, comfortable, friendly
Stayed 1 night in Aug 2022

6/10 Okay

Terry

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
When I pay $249 for a room, I do expect a closet, iron and ironing board, a restaurant. The furnishings here were very nice and the bathroom is extremely nice, however the room was VERY small with no closet. The “breakfast bar” was extremely skimpy. Check in area was not very nice and the staff person I had was not friendly at all.
Stayed 1 night in Aug 2022

10/10 Excellent

Sharmin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well maintained, excellent amenities, and a perfect location. Highly recommend
Stayed 1 night in Aug 2022

10/10 Excellent

Natalia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff.
Stayed 1 night in Aug 2022

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

4/10 Poor

Charles

Travelled with partner
Disliked: Amenities, property conditions & facilities
Who ever heard of a three story hotel without an elevator? Also, no food service. No pool, no real amenities except a very nice location in historic Sackets Harbor. Unfortunately, we had a view over the parking lot.
Stayed 1 night in Jul 2022
Response from Tomm on Aug 22, 2022
Thank you Charles for your comments. You are absolutely correct, we do not have an elevator, yet. Therefore we are not renting rooms on the third floor. When we started our renovations, we had plans for an elevator and actually have installed the elevator shaft. Currently all rooms that we rent out are available without climbing stairs. That is possible because we have an entrance to our first floor from the parking lot and to the second floor from the street. (Built on a hill) And we do not have a pool for a couple of reasons. first it's just physically impossible because there is no room and secondly because there is a sand beach on the lake a few minutes drive from the Inn. We are just an Inn with very nice comfortable rooms in the village, just steps from the harbor and the lake and the many wonderful shops and restaurants that make Sackets a special place. We're glad that you enjoyed the village, however, and hope you get a chance to visit here again.

10/10 Excellent

Vicki

Stayed 1 night in Jul 2022

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, within walking distances to all the shops,restruants,bars. We didn't have refrigerator in our room & I forgot our steamer for clothes. We asked the owner Tom & he had them & put frig in our room on a cart & had steamer at front desk counter. Had a very cute & clean area for tea/coffee/OJ/yogurt/bagels/muffins for breakfast
Stayed 2 nights in Jul 2022
Response from Tomm on Aug 22, 2022
Thank you for your kind words.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel was beautiful and in the perfect location in town.
Stayed 1 night in Jul 2022

10/10 Excellent

Bonnie Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, rooms were beautiful. Front desk staff extremely helpful.
Stayed 2 nights in Jul 2022

8/10 Good

patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great hotel when you want to stay right in the middle of Sackets Harbor.
Stayed 2 nights in Jul 2022

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Dianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Donald, Malvern

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
A pristine property in the heart of Sackets Harbor. Just a beautiful place to stay with very friendly and helpful staff.
Stayed 2 nights in Mar 2022

10/10 Excellent

sal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greet family place in the center of town!
Stayed 3 nights in Feb 2022

10/10 Excellent

DEBBIE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sackets Harbor is a beautiful town with great restaurants and little shops. Everything is in walking distance from this wonderful Inn. It was truly a fabulous place to be during the holiday season as the community turns it into Whoville.
Stayed 5 nights in Dec 2021

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor and Inn owner were the best I’ve encountered in several years of travel.
Stayed 1 night in Oct 2021

2/10 Terrible

Chris

Stayed 1 night in Sep 2021

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at harbor inn
The clerk there was very helpful ,kind, and friendly. Room was immaculate, perfect in every way.
Stayed 1 night in Sep 2021

10/10 Excellent

Kim Dee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my room! So pretty! Walkable to all restaurants and shops. I got to check in early. Very friendly staff and good housekeeping. Would definitely stay there again.
Stayed 2 nights in Sep 2021

10/10 Excellent

Morton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and tasteful rooms, very efficient
Enjoyed our stay very much, except felt sorry for those staff that had succumbed to the fear of media generated epidemic crisis.
Stayed 2 nights in Aug 2021

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a beautiful town.
Loved this hotel. It was clean, super comfortable and very friendly. Sackett harbor is lively and very pretty. The room A/C was a bit too noisy but other than that - the hotel was perfect.
Stayed 3 nights in Aug 2021

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021