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Reviews of River Garden Resort

2.5 out of 5
River Garden Resort
Belihul Oya, Imbulpe

Reviews

2.0
Rating 10 - Excellent. 0 out of 2 reviews" "
Rating 8 - Good. 0 out of 2 reviews" "
Rating 6 - Okay. 0 out of 2 reviews" "
Rating 4 - Poor. 0 out of 2 reviews" "
Rating 2 - Terrible. 2 out of 2 reviews" "

2.0/10

Cleanliness

4.0/10

Staff & service

2.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Rasika

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Irresponsible customer service
it was a very irresponsible service, where I made the booking on 27th October for 11th December, 45 days prior (booking confirmation 133489232195). Since their Head Office didn't forward the booking details to the site. They refused to accept my booking, since they have over sold the rooms. After showing the evidences, they were trying to offer us a horrible location as an alternative and argued with me that the Credit Card payment was not made by them, whereas it was debited in October 2016. further they were trying to refund me the net amount and we had to fight to get the full money back. Only one boy had some empathy for us.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Vi stannade inte då rummet var utan fläkt och a/c och luktade kraftigt med mögel och vi hade allergiska problem. Fuktigt område med skugga i kraftigt slänt ner mot floden och mycket tät växtlighet. Hjälpsam och smidig personal som lovade oss returbetalning och förstod våra invändningar.