Indoor pool

Reviews of Comfort Inn Trolley Square

2.5 out of 5
Comfort Inn Trolley Square
19 Allen St, Rutland, VT

Reviews

8.0

Very good

Rating 10 - Excellent. 415 out of 1004 reviews" "
Rating 8 - Good. 341 out of 1004 reviews" "
Rating 6 - Okay. 129 out of 1004 reviews" "
Rating 4 - Poor. 63 out of 1004 reviews" "
Rating 2 - Terrible. 56 out of 1004 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Stephen

Disliked: Cleanliness, property conditions & facilities
Room smelled of cat pee. Yes, they did offer to change rooms
Stayed 2 nights in May 2024
Response from Nicole, agm on May 22, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.Your feedback is being used to make improvements and have taken steps to correct these direct experiences. We hope for an opportunity to properly host you in the future.

8/10 Good

CARRIE

Stayed 1 night in Apr 2024
Response from Nicole, agm on May 13, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
No USB
Stayed 2 nights in Apr 2024
Response from Nicole, agm on Apr 30, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Julie

Stayed 1 night in Apr 2024
Response from Nicole, agm on May 13, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Adrian

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Apr 2024
Response from Nicole, agm on Apr 15, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

8/10 Good

Kathleen M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nicole, agm on Apr 15, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

4/10 Poor

Megan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was a run down hotel. Staff was nice
Stayed 1 night in Apr 2024
Response from Nicole, agm on Apr 12, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued customer.Your feedback is being used to make improvements and have taken steps to correct these direct experiences. We hope for an opportunity to properly host you in the future.

6/10 Okay

Aida

Travelled with partner
Liked: Staff & service
Staff was friendly & accommodating. Breakfast was good. Some lights in room didn’t work. Hallways smelled musty. Room was clean.
Stayed 2 nights in Apr 2024
Response from Nicole, agm on Apr 11, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

8/10 Good

Dan

Travelled with family and small children
Liked: Amenities
Extraordinarily friendly staff!
Stayed 1 night in Apr 2024
Response from Nicole, agm on Apr 8, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Yanni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfort Inn. place to stay! Very quick check in/check out, the staff is very respectful and friendly. Additionally is pretty easy to get to down town Rutland from the inn, and with the interstate only a few miles away
Stayed 1 night in Apr 2024
Response from Nicole, agm on Apr 8, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

4/10 Poor

Bruce

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Run down weed smell
Stayed 1 night in Apr 2024
Response from Nicole, agm on Apr 8, 2024
hank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.Your feedback is being used to make improvements and have taken steps to correct these direct experiences. We hope for an opportunity to properly host you in the future.

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and close to a lot of shopping and restaurants.
Stayed 1 night in Mar 2024
Response from Nicole, agm on Apr 2, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Nicole, agm on Apr 2, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

8/10 Good

Brian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for what we needed.
Stayed 2 nights in Mar 2024
Response from Nicole, agm on Mar 27, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

6/10 Okay

Jonathan, Suffield

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed here for proximity to Stowe and the low price. We definitely got what we paid for… not much but expected.
Stayed 2 nights in Mar 2024
Response from Nicole, agm on Mar 26, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

CHARLES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well priced hotel close to Killington . Great staff and very clean rooms. Breakfast option were appreciated. Would book again.
Stayed 2 nights in Mar 2024
Response from Nicole, agm on Mar 22, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

8/10 Good

Casimiro

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and nice staff and very good Breakfast ,better than other Confort Inns
Stayed 1 night in Mar 2024
Response from Nicole, agm on Mar 22, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

6/10 Okay

Helena

Travelled with family
Liked: Staff & service, amenities
The room was smelly.
Stayed 4 nights in Mar 2024
Response from Nicole, agm on Mar 18, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.Your feedback is being used to make improvements and have taken steps to correct these direct experiences. Please do not hesitate to contact our front desk staff with your immediate questions regarding your stay. We want you to have an enjoyable stay as possible.We hope for an opportunity to properly host you in the future.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice staff but the hotel needs a refresh.
Stayed 1 night in Mar 2024
Response from Nicole, agm on Mar 18, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great. Good price
Stayed 2 nights in Feb 2024
Response from Nicole, agm on Mar 14, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

kelly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Key cards don’t work as well as I’d like. Had issues getting in the doors(back door and room) got new ones and they worked but only after several tries. Very kind greeting and great customer service at the check in counter. Will be back.
Stayed 1 night in Mar 2024
Response from Nicole, agm on Mar 9, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests very important to us, and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.

4/10 Poor

Jennifer

Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Nicole, agm on Mar 9, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at ourhotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations.I will be looking into each of your comments and going over them with our team.Please, in the future let us know right away when you find any issues, we are here to correct themright away to your satisfaction, 24 hours a day.I hope that you will consider staying with us again so that we can have another chance to provideyou with a superior experience.

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel!
Stayed 1 night in Mar 2024
Response from Nicole, agm on Mar 7, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

John

Stayed 1 night in Mar 2024
Response from Nicole, agm on Mar 8, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

6/10 Okay

Lubov

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Nicole, agm on Mar 4, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Please do not hesitate to contact our front desk staff with your immediate questions regarding your stay. We want you to have an enjoyable stay as possible.We hope to see you again soon.

2/10 Terrible

Christine

Travelled with family, Travelled with family and small children
Disliked: Amenities
We had thousands of tiny ants in our room, the filters were covered in dust. The bathroom was like with what appeared to be black mold. The bottom of the hot tub was caked in dirt, when the jacuzzi was turned on people in the hot tub were sitting and bathing in dirt
Stayed 3 nights in Feb 2024
Response from Nicole, agm on Feb 21, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I will be looking into each of your comments and going over them with our team.Please, in the future let us know right away when you find any issues, we are here to correct them right away to your satisfaction, 24 hours a day.We never want a guest to be unhappy with their stay and notify us after they leave the property.We train all our staff to address all issues immediately and correct them, move to a different room, or help our guests find alternative accommodations in the area.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Brian

Stayed 1 night in Feb 2024
Response from Nicole, agm on Mar 20, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

2/10 Terrible

Todd

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty, smelly and rundown. Very loud pounding of kids late night parties and packed into rooms. Limited staff to address.
Stayed 2 nights in Feb 2024
Response from Nicole, agm on Feb 21, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I will be looking into each of your comments and going over them with our team.Please, in the future let us know right away when you find any issues, we are here to correct them right away to your satisfaction, 24 hours a day.We never want a guest to be unhappy with their stay and notify us after they leave the property.We train all our staff to address all issues immediately and correct them, move to a different room, or help our guests find alternative accommodations in the area.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Steven

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Had to have a dirty chair removed from my room. It was disgusting, and there were stains all over the rugs. The place was not clean at all.
Stayed 4 nights in Feb 2024
Response from Nicole, agm on Feb 20, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I will be looking into each of your comments and going over them with our team.Please, in the future let us know right away when you find any issues, we are here to correct them right away to your satisfaction, 24 hours a day.We never want a guest to be unhappy with their stay and notify us after they leave the property.We train all our staff to address all issues immediately and correct them, move to a different room, or help our guests find alternative accommodations in the area.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were personable, responsive and helpful. Pool and hot tub fun for the kids after a day of skiing. Room clean, had all that we needed for a comfortable stay. Breakfast had many choices and was good; it was busy and staff were on top of it. 25 min from Okemo. Excellent stay, will come back.
Stayed 2 nights in Feb 2024
Response from Nicole, agm on Feb 19, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Taylor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to crash while skiing all weekend
Stayed 2 nights in Feb 2024
Response from Nicole, agm on Feb 19, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Tyson

Stayed 1 night in Feb 2024
Response from Nicole, agm on Mar 20, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Nicole, agm on Feb 19, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Please do not hesitate to contact our front desk staff with your immediate questions regarding your stay. We want you to have an enjoyable stay as possible.We hope to see you again soon.

8/10 Good

Jongmi

Liked: Staff & service
Disliked: Property conditions & facilities
It was beyond my expectations. Rooms were large, hot breakfast was good, it’s only 25min to the ski mountains, restaurants are nearby. It’s Comfort Inn so if you are not expecting Ritz Carlton level of facilities and services, you will be satisfied. I definitely will stay again.
Response from Nicole, agm on Feb 23, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Please do not hesitate to contact our front desk staff with your immediate questions regarding your stay. We want you to have an enjoyable stay as possible.We hope to see you again soon.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel for the price during the week. Too expensive for what it is on the weekends
Stayed 4 nights in Feb 2024
Response from Nicole, agm on Feb 15, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Please do not hesitate to contact our front desk staff with your immediate questions regarding your stay. We want you to have an enjoyable stay as possible.We hope to see you again soon.

10/10 Excellent

Wendy

Stayed 2 nights in Feb 2024
Response from Nicole, agm on Feb 12, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service at the front desk
Stayed 1 night in Feb 2024
Response from Nicole, agm on Feb 10, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

8/10 Good

Scott

Liked: Cleanliness, room comfort
Nice Hotel close to the Mountains
Stay 4 days for a snowboard trip, nice clean hotel close to the mountains. Good complementary breakfast as well.
Stayed 4 nights in Jan 2024
Response from Nicole, agm on Feb 7, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Please do not hesitate to contact our front desk staff with your immediate questions regarding your stay. We want you to have an enjoyable stay as possible.We hope to see you again soon.

2/10 Terrible

Jenifer

Travelled with family
Disliked: Staff & service, amenities
Front desk representative extremely rude. Argumentative and disrespectful! Was not allowed to stay because I live locally. Should’ve been listed so I wouldn’t have to wait for a refund.
Stayed 1 night in Feb 2024
Response from Nicole, agm on Feb 7, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your feedback is being used to make improvements and have taken steps to correct these direct experiences. Our policy of “Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (81 km) of the property will not be allowed to check in” is clearly stated on our page, and we will be speaking with staff on better ways to explain this. Our apologies again.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
slamming doors, hallway noise
Comfortable room but could hear every time a door closed out in the hallway. The doors are built to close themselves when released, but they are not built to do so quietly. Trying to get some sleep in the late afternoon was a lost cause.
Stayed 2 nights in Feb 2024
Response from Nicole, agm on Feb 6, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Please do not hesitate to contact our front desk staff with your immediate questions regarding your stay. We want you to have an enjoyable stay as possible.We hope to see you again soon.

6/10 Okay

Verified traveller

Travelled with family
Stayed 1 night in Feb 2024
Response from Nicole, agm on Feb 5, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Please do not hesitate to contact our front desk staff with your immediate questions regarding your stay. We want you to have an enjoyable stay as possible.We hope to see you again soon.

10/10 Excellent

urszula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, well front desk stuff, Hallway needs some TLC, but room is nice and clean
Stayed 1 night in Feb 2024
Response from Nicole, agm on Feb 4, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

6/10 Okay

Gerald

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs to be updated. The smell of hallways and room were musty
Stayed 2 nights in Jan 2024
Response from Nicole, agm on Jan 29, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 Excellent

Pawel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Nicole, agm on Jan 29, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

8/10 Good

Kenton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Nicole, agm on Jan 29, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

8/10 Good

Grace

Liked: Staff & service
Stayed 3 nights in Dec 2023
Response from Nicole, agm on Jan 29, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

John

Stayed 1 night in Jan 2024
Response from Nicole, agm on Jan 27, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We sincerely appreciate and value your feedback Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Shawn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Nicole, agm on Jan 26, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

8/10 Good

Igor

Liked: Staff & service, property conditions & facilities
The hotel is an average. Con’s have pool and whirpool
Stayed 2 nights in Jan 2024
Response from Nicole, agm on May 15, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

8/10 Good

Vincent, egg harbor township

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nicole, agm on Jan 22, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Please do not hesitate to contact our front desk staff with your immediate questions regarding your stay. We want you to have an enjoyable stay as possible.We hope to see you again soon.