Russian River

The room was clean, the bed comfortable, and the shower was nice. We stay at the Aspen Suites on the Kenai and have always had good experiences. The Fairbanks Aspen is the exception, staff were not freindly and the rooms are tny, not the suites we expected. The GFCI in the bathroom didn't work, we told the staff the first day and it still wasn't fixed when we left three days later. The staff made us feel uncomfortable when we asked for two additional towels. We stayed three days and the room, we were told when we checked in that because our stay was so short our room would not be refreshed. We were not even given the courtesy to have our room refreshed if we asked. The tiny refrigerator was barely cool at the highest cold setting. Breakfast was an additional $15 per person for a fairly simple fare; cold cereal, yogurt, etc. Suggest they increase their rates by $20 and have the breakfast included for their guests.

Easy check in process, very polite, and great service and cleaned towels.

The hotel is in a great location! The staff were friendly and always helpful! The rooms are clean, although there were a few broken or damaged items. Free bottles of water are available, which is a plus, but the supply wasn’t restocked for nearly two days, leaving guests without any water – not even for a fee.