32-inch plasma TV with cable channels, TV, iPod dock

Reviews of Quality Inn Rouyn - Noranda

2.5 out of 5
Quality Inn Rouyn - Noranda
260, boulevard Rideau, Rouyn-Noranda, QC

Reviews

8.8

Excellent

Rating 10 - Excellent. 210 out of 429 reviews" "
Rating 8 - Good. 169 out of 429 reviews" "
Rating 6 - Okay. 33 out of 429 reviews" "
Rating 4 - Poor. 11 out of 429 reviews" "
Rating 2 - Terrible. 6 out of 429 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Mark

Stayed 1 night in Feb 2024
Response from La direction on Mar 22, 2024
Nous sommes extrêmement reconnaissants que vous ayez choisi notre hôtel pour votre séjour ! Nous sommes enchantés d'apprendre que vous avez passé un séjour formidable parmi nous. Si vous avez des suggestions sur la manière dont nous pourrions améliorer votre prochaine visite, n'hésitez pas à nous en faire part. Nous sommes impatients de vous accueillir à nouveau !

8/10 Good

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Snowmobile trip
Snowmobile trip. Gas and convenience store across the street. La Cage restaurant attached is very good sports bar. Good included breakfast and covered secure parking for snowmobiles
Stayed 1 night in Jan 2024
Response from La direction on Jan 29, 2024
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

10/10 Excellent

Gary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great group of people anxious to make you feel comfortable, hard to find that feeling nowadays.
Stayed 3 nights in Jan 2024
Response from La direction on Jan 25, 2024
Dear Gary,We sincerely appreciate and value your feedback. Your compliments will be shared with our team. It is always a pleasure to receive positive feedback. Sincerely,

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Having a Restaurant in building and the facility was clean and well taken care of
Stayed 1 night in Dec 2023
Response from La direction on Dec 12, 2023
Thank you for your kind words regarding your stay at our hotel. We're thrilled to hear that you enjoyed your experience with us. Your feedback means a lot, and we look forward to welcoming you back soon !

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and courteious.
Stayed 1 night in Nov 2023
Response from La direction on Nov 21, 2023
Dear John, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Almost perfect
Stayed 2 nights in Nov 2023
Response from La direction on Nov 13, 2023
Nous aimerions vous remercier d’avoir pris le temps de répondre à notre sondage en ligne. Les commentaires de nos clients sont très importants. Nous espérons vous revoir bientôt.

2/10 Terrible

Nawfal

Disliked: Staff & service, property conditions & facilities, room comfort
Veryy bad Customer service
Customer service was really bad. They wouldn't allow you to take an apple to go during your morning breakfast
Stayed 1 night in Oct 2023
Response from La direction on Oct 31, 2023
Dear Nawfal, We apologize for the inconvenience you experienced. We appreciate your feedback and will work to improve our serviceand we will address this issue to ensure a better guest experience. Sincerely,

8/10 Good

Alain

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Isabelle on Oct 31, 2023
Alain,Nous aimerions vous remercier d’avoir pris le temps de répondre à notre sondage en ligne. Les commentaires de nos clients sont très importants pour nous et votre participation nous aide à poursuivre nos efforts afin d’offrir un excellent service et un merveilleux séjour.Nous vous remercions de votre confiance et espérons vous revoir bientôt.Veuillez recevoir nos plus cordiales salutations.

10/10 Excellent

Ireneo

Stayed 2 nights in Oct 2023
Response from Isabelle on Oct 31, 2023
IreneoNous vous remercions d’avoir pris le temps de répondre à notre sondage en ligne pour nous transmettre des commentaires si favorables ! Ils ont été transmis à toute l’équipe, qui se joint à moi pour vous remercier de vos aimables propos. Nous sommes très fiers de notre hôtel et des services que nous offrons, et nous sommes ravis que votre séjour ait été agréable.Nous espérons vous offrir les mêmes services et conditions d’hébergement la prochaine fois que vous serez de passage dans notre ville.Veuillez recevoir nos plus cordiales salutations.

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, clean, quiet Breakfast is good
Stayed 1 night in Sep 2023
Response from La direction on Oct 3, 2023
Bonjour Richard, nous voudrions vous remercier d'avoir répondu à notre sondage en ligne.Nous espérons vous revoir très bientôt!

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities
Could use safety bar in the bathroom
Stayed 2 nights in Aug 2023
Response from Lucie Morency on Sep 8, 2023
Dear Maurice,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely,

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but quite pricy.
Stayed 1 night in Sep 2023
Response from Lucie Morency on Sep 5, 2023
Bonjour Julie,nous vous remercions pour vos beaux commentaires.chacun d'eux sont lus avec attention et redistribués aux personnels.au plaisir de vous revoir très bientôt!

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this property is an ex excellent choice. Clean, quiet and well situated. Somewhat expensive but good for now.
Stayed 1 night in Aug 2023
Response from Lucie Morency on Aug 14, 2023
Bonjour Gerald, thank you for your complementary.see you next time.thank you!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Lucie Morency on Aug 10, 2023
Bonjour Richard, merci d'avoir pris de votre temps pour répondre à notre sondage en ligne.Nous espérons vous revoir très bientôt!

10/10 Excellent

Gilles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Air conditioning to noisy in the room
Stayed 1 night in Jun 2023
Response from Lucie Morency on Jun 26, 2023
We would like to express our gratitude for your feedback regarding your recent stay at our hotel. Your positive review has brought us immense satisfaction, and we are delighted to know that we were able to meet your expectations.We genuinely hope to have the pleasure of welcoming you back on your next trip to our region. Rest assured that we will go the extra mile to provide you with an even better experience.Kind regards,

10/10 Excellent

Ron

Stayed 1 night in Jun 2023
Response from Lucie Morency on Jul 5, 2023
Bonjour Ron, nous vous remercions pour vos bons commentaires.nous espérons avoir la chance de vous revoir très bientôt!D'ici là nous vous souhaitons un bel été!

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great eating restaurant attached and the hotel staff especially the front end were very hospitable!
Stayed 1 night in May 2023
Response from Julie Elfassi on Jun 1, 2023
Good afternoon Kim, We are wery happy to know that you enjoyed your stay among us an are very grateful for your comments which we will share with our staff. We hope to see you soon and have a great summer.

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, property conditions & facilities
We were very satisfied with everything
Stayed 1 night in May 2023
Response from Lucie M. on May 8, 2023
thank you and see you next time

8/10 Good

Mark

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 1 night in Mar 2023
Response from Lucie M on Mar 9, 2023
Thank you Mark!see you next time

10/10 Excellent

Virginia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it easily accessible by sled, approximately about 1500 yards away from the trail. the staff was very nice and were bilingual in french and english, this was a bonus. also they have a sports bar/restaurant (Cage au Sport) attached to the building which was great
Stayed 1 night in Mar 2023
Response from Lucie M on Mar 6, 2023
Thank you VirginiaSee you next time

10/10 Excellent

Matthew

Stayed 1 night in Mar 2023
Response from Lucie M. on Mar 29, 2023
Merci Matthew et bonne journée!

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great snowmobile destination!
Great place for snowmobilers with a nice restaurant on site and great continental breakfast.
Stayed 1 night in Feb 2023
Response from Lucie M on Feb 22, 2023
thank you!see you a next time

10/10 Excellent

Tyler

Stayed 1 night in Feb 2023
Response from Lucie M on Feb 22, 2023
thank you Tyler

8/10 Good

Chantal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Lucie Morency on Jan 13, 2023
Bonjour Chantal, merci d'avoir pris de votre temps pour répondre à notre sondage en ligne. Nous espérons vous revoir très bientôt!

10/10 Excellent

Gregg

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and kind staff
Stayed 1 night in Nov 2022
Response from Lucie Morency on Dec 5, 2022
Thank you GreggSee you next Time

8/10 Good

Paul

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2022
Response from Lucie M. on Nov 19, 2022
Merci Paul pour vos commentaires. En espérant vous revoir très bientôt!

10/10 Excellent

Selma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and check in quick!
Stayed 1 night in Nov 2022
Response from L Morency on Nov 16, 2022
Thank you and havé a good day!

8/10 Good

Michele

Stayed 1 night in Oct 2022
Response from Lucie Morency on Oct 24, 2022
Bonjour Michelle, je voudrais vous remercier pour avoir répondu à notre sondage en ligne.Nous espérons vous revoir très bientôt!

2/10 Terrible

Danielle

Stayed 2 nights in Sep 2022
Response from Lucie M. on Sep 30, 2022
Bonjour Danielle, nous vous remercions d'avoir pris de votre temps pour répondre à notre sondage. Nous sommes vraiment désole de ne pas avoir su répondre à vos attentes.nous espérons vous revoir très bientôt!

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Lucie Morency on Sep 5, 2022
Thank you HarrySee you next time

4/10 Poor

Noella

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2022

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Lucie Morency on Sep 5, 2022
Bonjour Lisa nous vous remercions pour vos commentaires.Merci et à bientôt

8/10 Good

jean-michel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and connection to restaurant
Stayed 1 night in Aug 2022
Response from Lucie M. on Aug 18, 2022
Bonjour Jean-Michel, nous vous remercions de vos bons commentaires. Nous espérons vous revoir très bientôt!

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service
Easy parking, new clean rooms and excellent breakfast.
Stayed 1 night in Jul 2022
Response from Lucie Morency on Jul 20, 2022
Hi Chris, thank you for your complimentary. see you a next time.

10/10 Excellent

george

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect surprise getaway
We had emergency that we had to stay for 2 nights. They were very helpful, accommodate every requests and the breakfast were delicious. Just what we need to calm down in thiscwinderful city. It is beautiful hotel.
Stayed 2 nights in Jul 2022
Response from L. Morency on Jul 15, 2022
Thank you !

10/10 Excellent

Claire, LaSalle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tout était parfait. Nous avons beaucoup apprécié le petit déjeuner complet.
Stayed 1 night in Jul 2022
Response from L. Morency on Jul 15, 2022
Bonjour Claire, merci et nous espérons vous revoir très bientôt

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super mattress, all the staff were friendly, helpful and very pleasant. Free breakfast was beyond our e xpectation. Only issue was our assigned , tight parking spot behind the kitchen/restorant area; and then we experienced a day of heavy rainfall during our stay : heavy flow of roof drainage was direct over my car , it was like being under a drainage down pipe. (*I was very late returning to our room and too tired to pursue a better spot) Overall a very pleasant overnight stay. Thank you.
Stayed 1 night in Jun 2022
Response from Lucie M on Jun 14, 2022
Hello Claire, we would like to thank you for your good comments. We hope to see you again very soon!

10/10 Excellent

Mary

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Friendly, caring staff. At check we realized our room was located in the 2nd floor with no elevator service. My husband has difficulty with stairs due to a health condition. I could not believe it when Carol Ann appeared to carry my husband’s luggage up the one flight of stairs and then about 20 minutes of arrival in our room we received a call from her at the front desk to make sure everything was fine. Service extraordinaire.
Stayed 2 nights in Jun 2022
Response from Lucie Morency on Jun 10, 2022
Hello Claire, we thank you for your good comments about Carol Ann, She is very attentive to her customers. For your next stay please specify that you want to be on the first floor. We hope to see you again very soon!

2/10 Terrible

Nikita

Stayed 1 night in May 2022
Response from Lucie Morency on May 12, 2022
Nikita, Nous vous remercions d’avoir pris le temps de répondre à notre sondage en ligne concernant votre récent séjour à notre hôtel. Au nom de toute notre équipe, je souhaite exprimer nos regrets de n’avoir pu répondre adéquatement à vos attentes. Votre satisfaction est importante pour nous et vos commentaires serviront à apporter des améliorations afin d’offrir dorénavant une expérience exceptionnelle à chacun de nos clients. Nous espérons que vous considérerez notre établissement pour un prochain séjour afin de nous donner l’occasion de vous offrir une meilleure expérience. Veuillez recevoir, Nikita, nos plus sincères salutations.

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Lucie Morency on Apr 24, 2022
Merci Jessica et nous espérons vous revoir très bientôt!

10/10 Excellent

Justin

Stayed 1 night in Mar 2022
Response from Lucie Morency on Apr 6, 2022
Bonjour Justin, merci d'avoir choisi notre hôtel pour votre récent séjour. Nous espérons vous revoir très bientôt!

10/10 Excellent

Mathieu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great friendly service. Hotel receptionist called a few minutes after my arrival to make sure everything was okay. Rooms are renovated and clean.
Stayed 1 night in Jan 2022
Response from Lucie M. on Feb 2, 2022
Hello, thank you for the good comments about us. We hope to see you again very soon!

10/10 Excellent

Denyse

Stayed 1 night in Nov 2021

8/10 Good

Josie George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast hours not long enough
Stayed 3 nights in Dec 2021
Response from Lucie M. on Dec 28, 2021
Bonjour Josie, nous vous remercions pour vos bons commentaires. en espérant vous revoir très bientôt!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Lucie on Aug 27, 2021
Merci pour vos bons commentaires

10/10 Excellent

Raymond

Stayed 1 night in Aug 2021

10/10 Excellent

Raymond

Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Would not recommend
Stayed 2 nights in Aug 2021
Response from Lucie M on Aug 9, 2021
Bonjour, nous vous remercions d’avoir pris de votre temps pour répondre à notre sondage en ligne. Nous espérons vous revoir très bientôt !

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at Quality Inn RN. The room and washroom both very clean. We were on the ground floor, so the parking right outside our back exit was very convenient.
Stayed 1 night in Jul 2021
Response from Lucie M on Jul 30, 2021
Thank you for your commentary. See you next time