Beach/ocean view
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Reviews of Hotel New Ocean Paradise

3 out of 5
Hotel New Ocean Paradise
Parkhaven 21, Rotterdam

Reviews

4.8
Rating 10 - Excellent. 3 out of 84 reviews" "
Rating 8 - Good. 14 out of 84 reviews" "
Rating 6 - Okay. 20 out of 84 reviews" "
Rating 4 - Poor. 19 out of 84 reviews" "
Rating 2 - Terrible. 28 out of 84 reviews" "

4.6/10

Cleanliness

5.6/10

Staff & service

4.2/10

Amenities

4.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Joao

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Dec 2023

4/10 Poor

Orhan

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
not good
Stayed 2 nights in Nov 2023

2/10 Terrible

GORKEN

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Efrem

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Sadly disappointed. We were quoted a price of 90 euro per night and we were charged 138 per night. This was what we were told was for their best room and it was unacceptable. The room had a very steep interior stair that had a non funtional handrail that one couldn't get their hands around it to assist you to use it effectively. The curtains on the windows were dirty and dusty. My allergies were so badly affected, we asked for a different room. The second room had poor ventilation, the AC didnt work and they had fans in the room that kept the stale air moving and remained uncomfortably hot in our room. We would NOT recommend this hotel and would appreciate a partial refund for being overcharged what we were initially quoted.
Stayed 3 nights in Jul 2023

2/10 Terrible

Margaret

Stayed 1 night in Apr 2023

4/10 Poor

John

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Horrible No elevator to the room , I have to carry my suitcases . The room wasn’t serviced at all during my stay Very bad hotel
Stayed 3 nights in Jun 2022

4/10 Poor

Mike

Travelled with group
Disliked: Room comfort
Taking money without authorisation
Just got home and left €50 deposit which should not of been taken and have seen that it has been taken twice if my card? Now I have to get this returned when it is a security deposit and shouldn’t have been taken!?
Stayed 1 night in Jun 2022
Response from long on Jul 12, 2022
Dire MIke. Its not true what you sad. We have make a reservation on you're creditcard on 8 jun and finish the payment when you arive. And about the deposit. You have pay the 50 deposit on arive and get the deposit back at 15 jun. you have get the refund authorised from an colleague. Thank you for you're stay.

6/10 Okay

Gavin

Liked: Staff & service
Disliked: Room comfort
Once, but not again!
The hotel was very conveniently situated for us not to have to drive home after our diner party at the Euromast. The people at the reception desk were very kind. Strangely on top of the room price we had to pay a deposit of € 50,00. It was not quite clear why. It was returned after leaving the hotel the next day. Parking facilities were good, but very expensive. The room needed and should really have a good make-over. It was shabby, as was the bathroom (chipped bath, very small washbasin, etc.). A good modernisation is really necessary. There are no breakfast facilities, which was unconvenient. We shall not be staying at this hotel again.
Stayed 1 night in Jan 2019

6/10 Okay

Nicolas

Quirky old boat
The place is quirky enough being an old Boat converted in a Pagoda. However the service is minimal and there was no access to an ironing board (although an iron was provided on demand). No hair dryer either.... a slight smell of cat spraying in the corridor mixed with Diesel fumes for the finishing touch . As for the restaurant, the seafood buffet was excellent but the staff were fairly rude rushing us up 40 min before closing time....
Stayed 1 night in Jun 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremley ufriendky un helpful staff

10/10 Excellent

Jonathan, LOndon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is a unique expereince
This is one of my favourite hotels - partly for its eccentricities and partly for its convenience. 24 hour check-in. Always has availability. Car parking right outside. Central Rotterdam location surrounded by beautiful park and the Euromast just next door.
Stayed 1 night in Jan 2018

6/10 Okay

Jon, American in Germany

Close to the Europa Mast
This is one of the cheapest hotels in Den Hague that allows pets, one of only a handful, unlike most European cities. The hotel is sort of novel, as it is floating. Occasionally you will catch a wake and the room will move, much like while on a ship or during an earthquake. There is an Asian grocery store, which appears to do a good amount of business during the day, as well as a Chinese restaurant in the building, which accounts for the smell of egg rolls when walking to your room. The room itself, in my case, did not smell like egg rolls, and was very much like any other hotel. The reception on the TV wasn't great, but I imagine that's normal when your hotel is out to sea. The beds were a bit harder than I'm familiar with, not uncomfortable, just hard. I slept fine for most of the night. The biggest downside to the hotel must be the thin walls. I woke up to the sounds of my hotel neighbors getting amorous. The moaning lasted a good long time, or at least what seemed like a long time for someone trying to suppress the noise and go back to sleep. Kudos to them! Bonus Perk: There is a water taxi stand at a pier near the end of the hotel. While visiting, it was nice to go through the adjacent park on a walk to the Market Hall, but after realizing the true distance, the water taxi departing from the maritime museum to the Europa Mast was a great benefit. And it is priced right at only 4.5 euro p.p.

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Pretty bad
There was no wifi. When I asked to be connected the woman was so rude. She just ignored me, hid from me and tried to wait for me to go away. When I got her attention she would say one minute and walk away for ages. It was so wierd. She eventually then told me to go downstairs to the resturant where the man was equally rude and reluctantly connected me. Had to sit downstairs any time i needed wifi. There was a tampon in one of the cupboards. It was dirty and the bin in the bathroom looked like someone was sick in it. When we tried to check out the man kept asking if we stayed in just one room. It took about 20 mins to get out our deposit back. The couple in front of us had the same problem. On the plus side the room was big and had a nice view over the water.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
I needed to order some food but could not do because of lack of languagae and receptionist denied for help.its not in service.we order lake view but in the end got strret view.Food downstair is not upto limits and pretty expensive. All in all we had below average experience.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort
They canceled my room on New Years's Eve!
They claimed that I canceled my room, if I canceled, then why would I go to that hotel to check in?! They gave my room to another person. Moreover, the hotel close its main entrance after like 10:00 pm. You have to press this bell next to the entrance but they did not let me know ahead so I froze for like 30minutes until someone come out of the hotel.

2/10 Terrible

Arjan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
0
Nightmer

10/10 Excellent

Jomima

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goed geslapen.
Stayed 2 nights in Dec 2023

8/10 Good

Youri

Liked: Staff & service, amenities
Mooi hotel, vriendelijk personeel. Alleen problemen gehad met de WC
Stayed 1 night in Oct 2023

2/10 Terrible

Mathias

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Furchtbares Hotel. Das Zimmer stank muffelig, das Badezimmer hatte schimmel an den Fliesen. Absolut nicht zu empfehlen. Das Hotel weigert sich, den Übernachtungspreis von 120 Euro zu erstatten, obwohl ich dort nicht übernachtet habe. Also Vorsicht! Ich musste mir ein anderes Hotel suchen und bleibe auf diesen Kosten sitzen.
Stayed 1 night in Sep 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2023

4/10 Poor

Christophe

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A éviter
Clim en panne, pas de petit déjeuner, cafards, moisissure. Si on se plaint, le personnel est agressif... J'ai rarement eu ce type de service
Stayed 4 nights in Sep 2023

8/10 Good

Wilko

Stayed 1 night in Aug 2023

10/10 Excellent

Cris

Liked: Cleanliness, staff & service, property conditions & facilities
Leuk Chinees sfeertje😜
Stayed 1 night in Aug 2023

8/10 Good

Rachel

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Rosa Yojhani

Travelled with group
Liked: Cleanliness, staff & service
Es muy fácil escuchar ruido de otra habitaciónes
Está bien para una estancia rápida.. las instalaciones ya están algo viejas es evidente . La limpieza está bien pero podría mejorar
Stayed 2 nights in Jul 2023

4/10 Poor

Joop

Disliked: Property conditions & facilities, room comfort
Vergane gltie
Stayed 1 night in Jul 2023

4/10 Poor

Harald

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Aaa
Stayed 1 night in Jun 2023

8/10 Good

Jan

Travelled with partner
Ruime kamer, grote tv. Alles werkte. Kingsize bed, maar zeer hard (als hout), en met eenpersoons dekbed in tweepersoons hoes. Daardoor dicht tegen elkaar moeten liggen om beiden onder de deken te liggen. Licht niet te bedienen vanuit bed, geen stopcontacten bij bed, geen ontbijt mogelijk. Borg voor sleutel 50 euro, als je die met pinpas betaalt kost dat 1,35 extra. Kortom, niet geschikt voor veeleisende mensen. Voor een nacht vonden wij het wel "avontuurlijk". Heerlijk gegeten in bijbehorende restaurant.
Stayed 1 night in Jun 2023

8/10 Good

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

6/10 Okay

Ton

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Het hotel lag op loopafstand van de activiteit die we gingen doen. Dat was erg prettig. De kamer was spartaans te noemen. Je kon niet om het tweepersoonsbed heenlopen. Midden door de kamer stak een flink stalen H-profiel; heel decoratief. De staat en de inrichting van de kamer waren zeer gedateerd. De badkamer zag er nieuwer uit. Alleen liep het douchwater daar niet goed weg zodat je snel moest douchen. Bij het uittschecken stonden we 10 minuten te wachten tot iemand kwam helpen, ondanks dat er andere personeelsleden rondliepen. Geen aanrader.
Stayed 1 night in May 2023

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023

2/10 Terrible

Gaetano

Disliked: Cleanliness, staff & service, property conditions & facilities
No hair dryer no soap TV without remote control 50 euro caution for getting the Key of the rom
Stayed 1 night in May 2023

6/10 Okay

Taiki

Stayed 1 night in May 2023

2/10 Terrible

Richard

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Leuke omgevin, veel te harde bedden, ranzige badkamer, niet leuk personeel
Stayed 1 night in Apr 2023

6/10 Okay

scarlett

Stayed 1 night in Apr 2023

4/10 Poor

JW

Stayed 1 night in Apr 2023

8/10 Good

Gerard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Gewoon goed
Stayed 1 night in Apr 2023

2/10 Terrible

Janela

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Oud en gedateerd, stoffig, Niet waardig om hotel genoemd te worden

4/10 Poor

Stephan

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Vælg noget andet
Virkelig hårde senge. Når man var i bad så ventede vandet ud af badeværelset og ud til sengene. Der var mange hår i badekaret da vi ankom
Stayed 2 nights in Oct 2022
Response from Chang on Nov 15, 2022
Thank you very much for your feedback and time. We will handle carefully further and improve our services.

6/10 Okay

Leonore Gutzeit

Stayed 2 nights in Jun 2022

6/10 Okay

Marie Emmanuel Serge

Business traveller
Liked: Staff & service
Stayed 1 night in Oct 2021

6/10 Okay

E

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Ik ben gelijk weggegaan. Kamers stonk en ik kreeg het benauwd. En er werd al bij de receptie gezegd dat de tv het niet deed. Dus ben maar weggegaan.
Stayed 1 night in Jan 2020

8/10 Good

Adrien

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Does the job with agreable welcoming
The bed was quite hard but it is a habit issue, it could have been more comfy. The rest is top, we just needed a room to stay for a night, it does the job. We ve been well received and got help to leave with the watertaxi.
Stayed 1 night in Nov 2019

8/10 Good

F.J.E

Liked: Cleanliness, staff & service
voldoende
goed niet te ver van het centrum helaas geen ontbijt wel een heel goed buffet
Stayed 3 nights in Oct 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Vies
het stinkt er door de Chinees die onder in zit. Overal schimmel en vies alleen het bed was schoon maar wel keihard. Het enige positieve is dat je overal dichtbij zit en ik kreeg smorgens een kopje koffie voor niets.
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Find another place!!!!!
What a joke,.. and what an expensive price for a room don’t go there... Smelly and dirty rooms..
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Erg gedateerd oud lampen boven bed stuk gaten in handdoeken en niet schoon en dat voor € 140 per nacht
Stayed 1 night in Jul 2019

6/10 Okay

Wim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Geen aanrader
Echt een kamer waar je eigenlijk niet in wilt verblijven. Oud vies en klein. Was goedkoop dat wel. Parkeren voor de deur heel duur.
Stayed 3 nights in Jul 2019