We stay there for 7 nights. I'm not sure why this hotel has such a high rating but our experience is definitely not as high as we expected. The hotel is a 3-star in disguise and it shows with the quality of the service they provide. When we first arrived outside the hotel gate with our suitcases, the receptionist saw us approaching, despite knowing there is a flight of stairs to climb in order to reach the lobby, she neither offered nor facilitated another employee to help us. Her attitude does not make you feel welcomed, and she even says "you're welcome" before you say "thank you." When you go in and out of the hotel, only occasionally the person at the bar would greet you, the people at the reception would literally pretend to be busy so they don't have to greet you when they see you coming. This hotel is also stingy AF, they only provide you 1 time free INSTANT coffee in your room. They provide you with so many mini-bar options that they can't even keep track of if you used any. I had to tell them that they placed an extra bottle of water and handed it back to the mini-bar person to avoid the charges, in the end, the reception still tried to charge me with it. Anyway, this is the most disappointing hotel experience I had in my Italy trip, especially after our wonderful time in Florence. By the way, ask them to change your room if it's on the first floor. It is really noisy and you get no privacy as it is next to a road in an area full of bars and restaurants.