4/10 Poor
Verified traveller
Mar 14, 2020
Unable to go on this trip due to Coronavirus whereby advice from the FCO and Centre of disease control was not to travel to Italy as country was in lockdown. I contacted the hotel to explain we were not allowed to travel due to the ban on travel to Italy, hoping they would allow us to cancel and rebook another time due to not being able to travel due to circumstances beyond our control, but they failed to even reply to us. Very disappointing to get no response at all. Also contacted expedia so they could contact the hotel but didn't get any response from them either.
Verified traveller
Stayed 4 nights in Mar 2020