2/10 Terrible
JESSICA
Travelled with family
Feb 28, 2024
Liked: Amenities
Disliked: Cleanliness, staff & service
Ill start this with saying we travel... A LOT.
We also are not one to complain. We enjoy being part of the actual countries and actually prefer to be left alone. However, upon check in we were told that we need to follow them and walked 5 blocks from the shown place. Once we arrived it actually smelled BETTER so we were ok. During tour we were told to beware that the "trash trucks" get loud at 5am. Fast forward, we begin bed and my daughter states that her bed smells odd. We look at it and smell urine. I message the host and went to dinner. Come back sheets changed and while we assumed was corrected it was not the bed smelled like urine and now my daughter (15) has no bed.While falling asleep I wake up to the truck at 5am as promised but assuming that was a passing thing it was not. This truck is not trash it is the market across the small street unloading bottles and metal carts on cobblestone streets.... FOR HOURS. We close the windows and just take it with a grain of salt.
Next morning message and they say they sent the "ROOM BOY" to clean it maybe my kid urinated on the bed. Immediately that they state my daughter urinated instead of cleaning the bed. 3 days no clean bed. Then to add insult to injury: The cafe below begins construction. Not basic, nailing and drilling into the floor below us to the point our bed was shaking. From 6am-10am. Every day exhausted we didnt leave til 1pm ruining our trip. When messaging they said this isnt our fault. In 143 trips - WORST.
JESSICA
Stayed 6 nights in Feb 2024
