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Reviews of Divina Luxury Hotel

4 out of 5
Divina Luxury Hotel
Via Aurora 29, Rome, RM

Reviews

9.0

Wonderful

Rating 10 - Excellent. 468 out of 732 reviews" "
Rating 8 - Good. 186 out of 732 reviews" "
Rating 6 - Okay. 45 out of 732 reviews" "
Rating 4 - Poor. 18 out of 732 reviews" "
Rating 2 - Terrible. 15 out of 732 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Bill

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific rooms, friendly and very helpful staff
Stayed 6 nights in Apr 2024

10/10 Excellent

Ursula, Glendale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked our 3 night stay at Divina bec of its proximity to the places we wanted to visit. There are pretty good restaurants within the area, the area is not so chaotic compared to the busier ones, and safe to walk around at night. The friendly and helpful staff made our stay more enjoyable. Shout out to Julian who always had a smile on his face and coordinated our boxed breakfast since we had to go to early morning tours!
Stayed 3 nights in May 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about this hotel, especially the proximity to the Spanish Plaza, which means it's near the Trevi Fountain, and the Pantheon. With a little more walking, there is easy access to the Colosseum. Great location.
Stayed 1 night in May 2024

10/10 Excellent

Mark, pottstown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice Hotel, great staff, breakfast offered was very good, with excellent choices.
Stayed 4 nights in May 2024

10/10 Excellent

Lynda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our 4 night stay at the Divina Luxury Hotel. Rooms were large and super clean. Close to all major sites.
Stayed 1 night in Apr 2024

10/10 Excellent

steven francis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in a great spot. Easy walking distance to Spanish Steps and Trevi Fountain. There were a number of good restaurants on the same block as the hotel. The staff were always pleasant and willing to help when asked. Easy to access taxis and public transportation. We would definitely stay here again.
Stayed 6 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Benjamin James, Fleet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay at The Divina which started the moment we arrived and were greeted by smiley friendly staff. Our room was big and very modern and spotlessly clean. The bathroom was huge and again spotless. The hotel itself is modern with a darker ambience, which I personally like. The ladies that served our breakfast were really pleasant and attentive, knew our coffee orders on just the second morning, really nice breakfast also. The hotel was perfectly located for us to walk to and from every day and we didn’t use the Metro once! All in all a really lovely stay, thank you Divina staff!
Stayed 3 nights in Apr 2024

6/10 Okay

Kerry

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Richard James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

6/10 Okay

roozbeh

Liked: Cleanliness, amenities, property conditions & facilities
Unfortunately my rating dropped to 3 stars only because of the mannerism of one of the staff in particular , Mauro. I had asked reception the night before to chill a bottle of Prosecco as I have invited 2 members of my family from the palace hotel to my room before we go out for dinner. When they arrived they were told to produce physical ID as per rule of the hotel. One of my guests had changed her handbag and had forgotten to transfer the ID to the new bag. She was refused enter to my room although she had photos of her ID on her phone. I am a man of rules and respect but this requirement is not printed anywhere on the paperwork in the room nor at reception. Extremely disappointing specially that my family visit Rome twice a year but would not consider staying at Divina. R. Zand
Stayed 3 nights in Apr 2024

10/10 Excellent

Diana Irene

Liked: Cleanliness, property conditions & facilities
Location
Stayed 7 nights in Apr 2024

10/10 Excellent

Nicholas

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff was friendly and the complimentary breakfast was great. There cappuccinos are wonderful. They cleaned the room on a daily basis and brought fresh towels. No complaints!
Stayed 7 nights in Apr 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location of the hotel was perfect for walking around the city and seeing the sights. Our welcome and the service provided on reception was always friendly and helpful and the room was spacious and clean. The breakfast was excellent and the local restaurants (next door) were both good value and superb food.
Stayed 4 nights in Apr 2024

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent the hotel was very clean breakfast good choice. Ideal position for nearby attractions
Stayed 3 nights in Apr 2024

2/10 Terrible

Keith, Dayton

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
I didn’t like the leaky shower extremely large amount of water coming from the shower door. It was just a pain in the butt
Stayed 5 nights in Apr 2024

8/10 Good

Marlow

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did like the property, but the only thing that we did not like was that it was limited on when they use the A/C. I'm assuming that it may be a European thing, but it just caught us off guard.
Stayed 6 nights in Apr 2024

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and very helpful! Beds are very firm so just keep that in mind based on personal preference.
Stayed 8 nights in Apr 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful with everything from wake up calls to recommendations for dining and transportation. Breakfast was excellent.
Stayed 6 nights in Apr 2024

10/10 Excellent

Hillary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel exceeded our expectations, from the warm greetings as we entered, to assisting us with anything we needed. Our room was cleaned amazingly with thought and care with every detail. The breakfast was great. The service and all of the team at this hotel was great and friendly. We were sad to leave. Highly recommend this hotel.
Stayed 4 nights in Apr 2024

6/10 Okay

GEORGIOS

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
No hot water during my stay!!! Unacceptable!!
Stayed 3 nights in Apr 2024

10/10 Excellent

Sandra

Stayed 1 night in Apr 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

10/10 Excellent

Brittany Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, classy and absolutely gorgeous surroundings. I felt beautiful and sexy leaving the hotel for the day or night. Bed was cozy, shower was amazing, his and hers sinks and the femine hygiene essentials was my peek.
Stayed 2 nights in Apr 2024

8/10 Good

Ana

Stayed 2 nights in Apr 2024

10/10 Excellent

Namjeong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great and quiet. The breakfast was good. The bedroom and bathroom were very spacious. I would definitely recommend to friends visiting Rome.
Stayed 1 night in Apr 2024

10/10 Excellent

Allyson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Apr 2024

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet
Stayed 6 nights in Feb 2024

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything…
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael P, New Hyde park

Travelled with family
Liked: Staff & service, property conditions & facilities
Wonderful time, enjoyed breakfast.
Stayed 6 nights in Mar 2024

10/10 Excellent

timothy john

Liked: Cleanliness, staff & service, property conditions & facilities
Great welcome and lovely room. Complimentary drinks in the fridge each day. Cracking breakfast. Def recommend this hotel 👌
Stayed 3 nights in Apr 2024

2/10 Terrible

Ariel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Had a leak in my room the hotel staff did not help
Stayed 6 nights in Mar 2024

10/10 Excellent

Jamarr

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating and friendly.
Stayed 6 nights in Feb 2024

8/10 Good

Melanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was overall good. Walkable to many shops, restaurants, the Spanish steps & plaza España. The room was very comfortable and spacious, however our tv never worked, we had a few issues with our room key (all resolved successfully) and the WiFi was pretty slow. Please note, in March they consider it winter so there is no a/c available in the rooms. Mauro at the front desk was great, very friendly and helpful.
Stayed 8 nights in Mar 2024

8/10 Good

Rowena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Maryeling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 3 nights in Mar 2024

6/10 Okay

william

Travelled with family
Liked: Cleanliness, staff & service, amenities
Lovely small boutique hotel - simple tasty breakfast - very tiny bar area Room large and light and great shower - nice touch with included mini bar in room and coffee machine Staff seemed to have to multitask - one guy doing bell boy / bar man and odd jobs ! Sadly they are let down by the most uncomfortable bed I’ve ever had in a 4 star hotel- it felt like a one star bed - no sleep luckily there was a sofa I slept (badly) there The staff did try their best to help and gave a spare duvet to put as a mattress topper but this didn’t help
Stayed 3 nights in Mar 2024

10/10 Excellent

Lidia Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel located in a conviente location. Hotel was very clean and good breafast. I would stay there again.
Stayed 5 nights in Mar 2024

8/10 Good

Ilya

Liked: Cleanliness, staff & service, property conditions & facilities
AC was not not working.They say they don't use AC in March. Had to keep window open. Otherwise tempratue in room would be 90F Some lights did not work.
Stayed 3 nights in Mar 2024

10/10 Excellent

Svetlana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a small hotel with walking distance to major destinations, and good dinner options around. the rooms are very well maintained and nice amenities. no complaints. good breakfast as well.
Stayed 3 nights in Mar 2024

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in March 24, Fantastic hotel in great location, with breakfast included Staff welcoming and very helpful. Highly recommended!
Stayed 4 nights in Mar 2024

10/10 Excellent

Bernard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A pleasant surprise!
Stayed 2 nights in Mar 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, pleasant staff, great location.
Stayed 3 nights in Mar 2024

8/10 Good

Rawlston

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed here to celebrate my b'day in Rome. John louis, the front house agent was excellent from checkin all the way through, he's and an asset to the hotel and I hope he's appreciated. We had a few issues, mostly caused by our electric adapters, but he was attentive, superb and hands on in resolving our issues quickly. He also offered us a lovely bottle of wine as a courtesy. I would stay here again. our room was fantastic.
Stayed 2 nights in Mar 2024

10/10 Excellent

Marco A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly enjoyed our stay. It was an amazing hotel from the friendly staff, to the breakfast and to the comfortable room. Conveniently located near many walking sites and near the Big Bus Tour stop. Highly recommend this hotel to all travelers looking for a great experience. Will definitely come back to this hotel in our next visit.
Stayed 6 nights in Feb 2024

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place that’s close to main attractions
Stayed 2 nights in Feb 2024