Dear Christopher,thank you so for the time spent to leave a review!We are so glad you have enjoyed so much our services, the cleaness of Your room and and the loving and professional care of Giselle, a trait that distinguishes the management of guests for us at BBSUITES.However, we would like to specify some things, in order to make it clearer and not to have misunderstandings with you and future guests.Suites Trastevere is a B&B and not a Hotel: this, in addition to being clear from the name, is also very clearly specified on all the web pages from which you book. By definition, a B&B never has a 24-hour reception, and it is not written anywhere that the host is always present at the reception (by law, this is just not possible).When booking a B&B, it is in the guest's interest to let the host know the time of arrival at the structure, and this did not happen.We have tried many times to get in touch with you, in every possible way, and we have never received any response.We have an automated check-in system that has been working perfectly for 12 years: automatically, when you book, various emails arrive to the guest with all the useful information for your stay and with simple and clear instructions to enter by yourself after a certain time .All our guests receive the email, read it, and following the simple instructions, enter the room without problems.The email was sent to you too, we have proof of it, and it was also sent to the guests you met (with whom then, the next day, we laughed at the fact that they hadn't read anything).All this to say that it may be that a guest does not read emails while traveling, but that hearing about disorganization and abandonment seems really out of place.We are 4 to manage 2 reception facilities, we are present from 8 in the morning to 3 in the afternoon, every day, 365 days a year. We send emails, send instructions, call guests, contact them via whatsapp or via message, and if necessary, we return to the structure to physically welcome them at any time.However, allow us a little joke: how can you travel by booking a B&B thinking that it is a Hotel, that you never get in touch with the Host, that you don't answer phone calls, you don't read the messages and you don't read the mail, and that after all this you feel abandoned and disorganized?With love, and with the hope of seeing you again soon here with us.A hug from RomeMarco, Max, Helena & Giselle