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Reviews of Avignonesi Suites - Domus Collection

Avignonesi Suites - Domus Collection
Via degli Avignonesi, 5, Trevi, Rome

Reviews

6.6
Rating 10 - Excellent. 10 out of 30 reviews" "
Rating 8 - Good. 6 out of 30 reviews" "
Rating 6 - Okay. 2 out of 30 reviews" "
Rating 4 - Poor. 7 out of 30 reviews" "
Rating 2 - Terrible. 5 out of 30 reviews" "

7.6/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

7.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Ka Yan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No one at check in, waited 1 hour and called many times no one pick up the phone or show up. No confirmation or password to get in the property. Bad service and no hot water at night
Stayed 2 nights in Oct 2023
Response from Lo staff. on Dec 6, 2023
Gentile ospite, grazie per la sua recensione.A causa del cambio gestione da parte della società che si occupava dei b&b, alcuni clienti e alcune stanze sono andate perdute nel passaggio dati, non lasciandoci la possibilità di contattare il cliente, che in ogni caso poteva contattare i nostri canali di comunicazione aperti sia sul portale Expedia sia attraverso il numero di telefono.Distinti saluti, lo staff.

2/10 Terrible

Nicole Charlotte, Frisco

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When reservations were made, it was indicated that instructions were to be sent prior to arrival. Instructions were NEVER sent and when we arrived to the location, NO ONE could be reached as we were standing outside at 8:00 at night in a foreign country. We had to make reservations at another hotel. On top of ALL of this, someone from the property reached out to us for ID for check in purposes THE DAY BEFORE WE WERE SUPPOSED TO LEAVE ROME.
Stayed 3 nights in Oct 2023
Response from Lo staff on Dec 6, 2023
Gentile ospite, grazie per la sua recensione.A causa del cambio gestione da parte della società che si occupava dei b&b, alcuni clienti e alcune stanze sono andate perdute nel passaggio dati, non lasciandoci la possibilità di contattare il cliente, che in ogni caso poteva contattare i nostri canali di comunicazione aperti sia sul portale Expedia sia attraverso il numero di telefono.Distinti saluti, lo staff.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Nice B&B in central Rome.
Four nights in Rome. Facility was clean, ample snacks, breakfast items and coffee/tea. Close to Trevi, shopping, drugstores and small eateries.
Stayed 4 nights in Jun 2023
Response from The Staff on Jun 8, 2023
Dear Guest, Thank you very much for your kind review. We are glad to see that you have enjoyed your stay with us. We are looking forward to welcoming you again as soon as possible!Best regards.

2/10 Terrible

Thalia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Elvana on Jun 4, 2023
Dear Thalia, Thank you for your kind review. We are sorry to see that you haven't enjoyed your stay with us. Could you please let us know what it is exactly that turned your stay into such a bad experience that made you rate us 1 out of 5?Sincerely,Staff

10/10 Excellent

Raechelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022
Response from Staff on Oct 23, 2022
Dear Raechelle, Thank you very much for your kind review. We are glad to see that you have enjoyed your stay with us. We are looking forward to welcoming you again as soon as possible!Best regards!

4/10 Poor

LUCY

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Terrible “hostal”, eso no es un hotel y la calle donde se ubica hasta da temor entrar…horrible experiencia, el peor hotel en donde he estado. Deberían indicar que NO es un hotel, ni siquiera vi a una persona en la propiedad…nadie debería ir ahí.
Stayed 1 night in Sep 2022
Response from staff on Sep 21, 2022
Dear guest, Thank you for your kind review. We are sorry to read that you haven't enjoyed your stay with us. We will report your feedback to the relevant department in order to improve our services. Best regards, Staff

10/10 Excellent

Isabella Lumi

Stayed 2 nights in Jun 2022
Response from Staff on Aug 13, 2022
Gentile Isabella, Grazie mille per la sua cortese recensione. Siamo felici di sapere che il soggiorno presso la nostra struttura è stata di vostro gradimento! Speriamo di potervi riaccogliere quanto prima possibile. Cordiali saluti, Lo staff

4/10 Poor

Hoss

Travelled with partner
Disliked: Staff & service
This is NOT a hotel. It is a shared apartment. The room does NOT look like the picture. It is a basic bed in a small room. There is no one there except they give you direction how to get the keys. I loved the location but was surprised why they are showing this nice room and pretending it is a collection property like a hotel. There is not even someone to give you towels or fix the hot water. The price also should not be more than $80.
Stayed 1 night in Apr 2022
Response from Staff on Aug 16, 2022
Dear Hoss, Thank you for your kind review. We are sorry to read that you haven't enjoyed your stay with us. We will report your feedback to the relevant department in order to improve our services. Best regards.

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from Staff on Aug 16, 2022
Thank you very much for your kind review. We are glad to see that you have enjoyed your stay with us. We are looking forward to welcoming you again as soon as possible! Best regards. Staff

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely quiet room
This hotel was great value for money and a great location. Quite central and next to a metro but no noise. I would stay again.
Stayed 2 nights in Sep 2021

2/10 Terrible

Margot

Disliked: Staff & service
I couldn’t get in and no one answered calls!
I showed up and pressed the button to enter the building, no one answered. I asked a passerby if he could call them for me and no one answered. I pressed all of the other buttons to be buzzed in, got to the door and there was a lock with a pin code device. I was never sent a code to enter the building or room. There was no reception, and I was told non of this! I showed up alone and the door is in an alley that smells like trash bins. I had to quickly make other arrangements for the night and ended up never staying over. I’ve received a confirmation email, told I was set to go, told there was no need to call and reconfirm.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager very helpful. Rooms clean with complementary water bottles and coffee. Room spacious but washroom is a bit tight but manageable. Great location with 5 min walking distance to Trevi fountain. Also a nice dessert diner right across the property and burgers next door.
Stayed 3 nights in Jun 2019

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The property was in a central location, however facilities were not to the standards that I Expected. The shower for example lacked water pressure, the bathroom floor was a slip hazard due to polished timber floor that you had to step down onto, the shower had a shower curtain with was not visible on the internet site.There was no baggage support and towels were only issued every two days.The front door was a common key with lacked security in my option. The from door was not fire rated and the thought of if an evacuation was necessary one would have to search for the key. No safe, fridge or even milk was provided. A Kettle was provided on the window sill with limited space for use. A coffee machine was provided in the main hall however lacked in my option safety standards due to the fact that you had to pull the cord out to reset the device prior to opperation with out turning the power off. The wifi signal was weak and most times did not work in our room. Overall the room when comparing with nearby places was overpriced. We were disappointed with place and will not return.
Stayed 5 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Dec 2018

6/10 Okay

William

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveller

Business traveller
Great location, too much mosquitos
Great location, right at Barberini Square. Room is ok but too much mosquitos and there are no solution for avoid them. Never seen so much mosquitos like that.
Stayed 2 nights in Oct 2023
Response from lo staff on Dec 6, 2023
Gentile cliente, grazie della sua recensione.Purtroppo, lasciando la finestra aperta in modo arbitrario, le zanzare hanno fatto il loro ingresso.Distinti saluti, lo staff.

10/10 Excellent

Cristina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Davvero carina e in ottima posizione
Stayed 2 nights in Jun 2023
Response from Lo Staff on Jun 20, 2023
Gentile Cristina, Grazie mille per la sua cortese recensione. Siamo felici di sapere che il soggiorno presso la nostra struttura è stata di vostro gradimento!Speriamo di potervi riaccogliere quanto prima possibile!Cordiali saluti.

4/10 Poor

Sara

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Posizione strategica ed ottimale per spostarsi, nella stessa via trovate due trattorie da provare. La stanza ben curata ed il bagno anche. La strada purtroppo era costellata di bottiglie di vetro e sacchetti di plastica abbandonati da giorni. Durante la notte diversi clienti hanno disturbato la quiete per fare la colazione nella stanza comune...per cui si è dormito poco. Nota negativa una multa presa a causa della Ztl; per raggiungere la struttura abbiamo contattato il personale sia a telefono che in forma scritta chiedendo se era attiva la Ztl e ci è stato risposto che era sospesa e che la zona non era in Ztl...beh non era così.
Response from Front Office Staff on Jan 10, 2023
Gentile Sara,grazie per la sua recensione, ci fa piacere abbia apprezzato la posizione di Avignonesi Suites e che la camera a lei assegnata sia stata di suo gradimento.Ci dispiace che il suo sonno sia stato disturbato, attenzioniamo tutti i nostri ospiti al rispetto reciproco, anche se sfortunatamente in questo caso con scarso successo. Tengo a far presente che il numero di supporto fornitole al momento del check in, viene fornito proprio per essere il più possibile di aiuto anche in circostanze e orari poco piacevoli come questa. Siamo altresì molto rammaricati della multa che ha preso mentre era nostra ospite, le strade soggette a ZTL sono annunciate da segnaletica apposita come previsto dal codice stradale, ma sfortunatamente i nostri tentavi per aiutarla sono stati vani a causa del regolamento comunale. Speriamo di riaverla presto nostra ospite

8/10 Good

Iliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Me encanto el area, porq esta muy accesible a restaurantes, tiendas, famacia, turibus, taxi, metro, y el servicio de quienes ahi me atendian excelente, pero pedi solucion para mi falta de internet y nunca tuve respuesta
Stayed 5 nights in May 2022
Response from Staff on Aug 16, 2022
Thank you very much for your kind review. We are glad to see that you have enjoyed your stay with us. We are looking forward to welcoming you again as soon as possible! Best regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

Valeria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A due passi dalla Fontana di Trevi in un vicolo in pieno centro ma poco rumoroso, Avignonesi Suites si trova al secondo piano di un palazzo storico. Facile accedere alla struttura seppure non ci sia una reception. Il personale giunto in seguito si è dimostrato gentile e attento. La stanza era pulita e fornita di tutto quanto dichiarato, luminosa e pagata il giusto per un soggiorno di San Valentino! Ci tornerei!
Stayed 1 night in Feb 2022
Response from Staff on Aug 16, 2022
Gentile Valeria, Grazie mille per la sua cortese recensione. Siamo felici di sapere che il soggiorno presso la nostra struttura è stata di vostro gradimento! Speriamo di potervi riaccogliere quanto prima possibile! Cordiali saluti.

2/10 Terrible

Jaume

Disliked: Staff & service, room comfort
LADRONES
La peor decisión El hotel cobra el cargo de la noche sin poder cancelar, una vez que llegue al lugar nadie abrió la puerta, no respondieron al teléfono, tampoco el email, así que perdí el dinero y la reserva Tuve que pagar otro hospedaje Son unos LADRONES
Stayed 1 night in Jan 2022
Response from Staff on Aug 16, 2022
Dear Jaume, Thank you for your kind review. We are sorry to read that you haven't enjoyed your stay with us. We will report your feedback to the relevant department in order to improve our services. Best regards.

10/10 Excellent

Chiara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Io ed il mio compagno abbiamo soggiornato presso questa struttura per 6 giorni nel periodo di capodanno. Stanza confortevole e pulita, televisione di ultima generazione, Wi-Fi, a disposizione macchina del caffè espresso e bollitore acqua con tante varietà di te e tisane. Oste molto cordiale e disponibile. Struttura in pieno centro ma comunque molto silenziosa, a pochissimi passi dalla fermata metro Barberini ed a soli 5 minuti a piedi dalla fontana di Trevi. Tornerò sicuramente!
Stayed 5 nights in Dec 2021
Response from Staff on Aug 16, 2022
Gentile Chiara, Grazie mille per la sua cortese recensione. Siamo felici di sapere che il soggiorno presso la nostra struttura è stata di vostro gradimento! Speriamo di potervi riaccogliere quanto prima possibile! Cordiali saluti. Lo Staff

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021
Response from Staff on Aug 16, 2022
Thank you very much for your kind review. We are glad to see that you have enjoyed your stay with us. We are looking forward to welcoming you again as soon as possible! Best regards. Staff

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Blerina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

4/10 Poor

Georgios

Disliked: Room comfort
Πολύ μικρός χώρος και με καθόλου ηχομόνωση!
Δεν υπήρχε ΚΑΘΟΛΟΥ ηχομόνωση στην πόρτα αλλά και ανάμεσα στα δωμάτια με αποτέλεσμα να ακούγεται μέχρι και ο παραμικρός διάλογος από τους δίπλα! Επίσης, όταν περνούσε κάποιος μπροστά απ'την πόρτα του δωματίου στον «κεντρικό» διάδρομο, ακουγόταν στην κυριολεξία σα να ήταν μέσα απ'το δωμάτιο μας! Επίσης, βρήκαμε το χώρο πολύ μικρό, σε σημείο που σου δημιουργεί αίσθημα κλειστοφοβίας!
Stayed 4 nights in Mar 2019

10/10 Excellent

giovanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019