Rolando Vacation Packages

Loved the size of our two bedroom villa. It was a little outdated but well maintained. A lot of the smaller snack shops and other amenities were closed. The staff were really friendly. I did not like the 10 AM check out policy, but we were able to access the pools until 2 PM. Lovely gym facilities and changing rooms available.

Room was great but a little stuffy. A/C was limited and so was ventilation.

The rooms, facilities, location and amenities are all wonderful. Great property for families. The 4 stars is due to the lack of staff at times. The breakfast buffet was delicious however, during peak hours there were many tables that were not cleaned timely which left us waiting before we could sit. The same was true when attempting to get service poolside. All the staff was so friendly and welcoming, it just felt like they were understaffed. Would definitely return.

When checking in, the staff were very attentive and welcoming, which made a positive first impression. However, after arriving in my room, I carried out a routine check and found multiple small hairs and some stains on the bed sheets. I returned to reception to request a room change. At this point, I was assisted by a different member of staff who informed me I could not be moved and would need to wait for the room to be cleaned, despite it having already been prepared. Unfortunately, no apology was offered, and the interaction left me feeling quite uncomfortable. Shortly after, the original staff member returned, apologised sincerely, and kindly arranged an upgrade to what I was told would be a clean room. I appreciated this effort. However, upon checking the new room, I again found several long hairs in the bed, along with what appeared to be toenail clippings in the room. Due to my earlier experience, I did not feel comfortable raising the issue again and instead cleaned the area myself. Additionally, as a solo female traveller, I did not feel safe in the surrounding area. There appeared to be a significant number of people sleeping rough nearby, which may be important for other guests to be aware of when considering their stay. Overall, it is disappointing to leave this review, especially given the positive start. However, due to the cleanliness issues and my overall experience, I would not choose to stay here again or recommend the property.

Huge clean room with view