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La Quinta Inn & Suites by Wyndham Horn Lake / Southaven Area – Avis

2.5 out of 5
La Quinta Inn & Suites by Wyndham Horn Lake / Southaven Area
721 Southwest Drive, Horn Lake, MS

Avis

8,0

Très bien

Note de 10 – Excellent, d’après 300 avis sur 722." "
Note de 8 – Bien, d’après 215 avis sur 722." "
Note de 6 – Acceptable, d’après 101 avis sur 722." "
Note de 4 – Médiocre, d’après 50 avis sur 722." "
Note de 2 – Terrible, d’après 56 avis sur 722." "

8,2/10

Propreté

8,2/10

Service et personnel

7,4/10

Commodités

8,2/10

État et installations de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 – Excellent

Philippe, St-Eustache, Québec

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Idéal pour visiter Graceland
Kes chambres sont confortables, bonne connexion internet et excellent petit déjeuner

8/10 – Bien

Luis

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Hotel was clean & quiet, but the room could use a little tlc.
Séjour de 1 nuit en avril 2024

2/10 – Terrible

JEAWOO

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024

6/10 – Acceptable

Kellie

Voyage en groupe
Points faibles : Service et personnel
This is an old hotel that has been partially spackled to pretend to be new. It’s sufficient.
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Sandra

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
.
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Walter

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff was wonderful. It was extremely clean and I enjoyed my stay
Séjour de 5 nuits en avril 2024

4/10 – Médiocre

Hunter

Voyage en famille
Points faibles : État et installations de l’hébergement
Room was spacious, but dirty and room did not get cleaned
Séjour de 2 nuits en avril 2024

8/10 – Bien

Vanesha

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Convenient location. Lots of food options.
Séjour de 2 nuits en avril 2024

6/10 – Acceptable

dennis

Voyage avec des animaux de compagnie, Voyage d’affaires
Points forts : Service et personnel, état et installations de l’hébergement
The pancake machine was an issue for several days. Wasn't a big deal until today. A couple of little girls were waiting patiently for the woman to fix the machine. This went on for over 15 minutes, but yet right at 9 am a man came over and started removing all if the breakfast items. I felt bad for the kids.
Séjour de 2 nuits en avril 2024

2/10 – Terrible

Michal

Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
There was an unpleasant smell in the room. There was metal sticking out of the bed and we cut our legs on it. Air conditioning very noisy all night long. The breakfast was terrible, the tables and floor in the dining room were dirty.
Séjour de 1 nuit en avril 2024

4/10 – Médiocre

Denise, Puyallup

Voyage en famille avec de jeunes enfants
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
Older property needs updating. The beds were good at least. Only 3 washcloths for 5 of us, after asking twice for 2 more. No conditioner available either and the bathroom layout was super small. The chlorine odor from the pool was strong and pervasive.
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Paul Jones

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice stay
Séjour de 2 nuits en avril 2024

2/10 – Terrible

Ronald

Voyage en famille
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Dog barking at night, very noisy from other hall doors closing, kids and adults yelling in hallway. Couldn't block all lights from outside window.
Séjour de 1 nuit en avril 2024

8/10 – Bien

Sameatress

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
.
Séjour de 1 nuit en avril 2024

4/10 – Médiocre

Sabrina, De Pere

Voyage en famille
Points forts : Propreté
Points faibles : Service et personnel
Check in went well but everything else was poor quality. Couldn’t get towels (asked three times and just kept giving us hand towels), breakfast was inedible (old, crusty, and not a lot of options), the door to hallway from room had huge gaps, pool was cold and dirty(stuff floating, rusty chairs, etc).
Séjour de 2 nuits en avril 2024

8/10 – Bien

Cassie

Séjour de 1 nuit en mars 2024

4/10 – Médiocre

Samantha

Voyage en famille avec de jeunes enfants, Voyage en famille
Points faibles : Service et personnel, état et installations de l’hébergement
It was close to several stores and highway. The hotel itself was quiet and calm. However when calling the night before about getting in early due to traveling all night with a child, they said that they were booked but would put in a note that if a room was available we could check in early. We get there and no note was ever placed and the manager was a bit rude. She said come back around 2. We had to go around and find things to pass time half asleep. We come back and manager was stil rather rude and said they dont do early check ins but gave us the keys. Our room had a broken sink, the closet had a miss knob, the door look was broken and halfway out the wall. Pain was pealing and hair was still in the shower. As affordable as this was we wont be staying here again

6/10 – Acceptable

Tiffany

Voyage en famille avec de jeunes enfants
My son and I were in town for a concert. We felt safe, which was my main concern. There were lots of stray hairs found in the bathroom, refrigerator, stuck to doors, etc. The shower rod was held in place by cardboard and the indoor pool was freezing. For $100 a night though it was better than I expected.
Séjour de 3 nuits en mars 2024

6/10 – Acceptable

LORI, SPRINGFIELD

Voyage de couple
Points forts : Propreté, service et personnel
Bare minimum of soap and shampoo. No luggage carts available upon check out because staff was using them for supplies.
Séjour de 1 nuit en mars 2024

8/10 – Bien

Gwen

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The only thing I didn’t like at this property was the breakfast didn’t have many options.
Séjour de 1 nuit en mars 2024

4/10 – Médiocre

Laura

Voyage en famille avec de jeunes enfants
Points faibles : État et installations de l’hébergement
Our shower head was not all the way attached so water would not come out properly and the kids could only use the tub. Broken closet handle. No trash can in bathroom. Breakfast is very limited and not great at all.
Séjour de 1 nuit en mars 2024

6/10 – Acceptable

Richard

Séjour de 2 nuits en mars 2024

2/10 – Terrible

Marc

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
I was extremely disappointed in this facility. The room had a terrible musty smell. This was definitely not what was advertised.
Séjour de 2 nuits en mars 2024

4/10 – Médiocre

Melanie

Voyage en famille, Voyage avec des animaux de compagnie
Lobby was clean and updated, grounds were decently maintained. Room was dated and worn. Dresser drawers would not close, had to prop up dresser to keep from walking into drawers. Bathroom had ‘bad’ odor. Wiped down floors- very dirty! Doors, light switches with leftover stains, stuff stuck on etc. open drinks left in fridge. Only stayed one night. Wiped down with Lysol wipes and dealt with it but won’t stay here again.
Séjour de 1 nuit en mars 2024

6/10 – Acceptable

Tara

Séjour de 1 nuit en mars 2024

2/10 – Terrible

PHYLLICIA

Voyage en famille avec de jeunes enfants
Points forts : Commodités
Points faibles : Service et personnel
Poor customer service, limited towels in hotel bathroom, called front desk to ask for towels they stated they were completely out. No trash bags in room trash cans . Elevator was down all weekend. Breakfast horrible, front desk rude. Over charged my debit card.This was not a pleasant stay at all.
Séjour de 2 nuits en mars 2024

10/10 – Excellent

Racquel

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The front desk staff excellent customer service hotel was clean and nice friendly and pool clean definitely will be back had my daughter 9th birthday party yesterday day it was a success
Séjour de 1 nuit en mars 2024

4/10 – Médiocre

Brent

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Room is not clean. Had to get wipes and they were dirty after cleaning. Tub has mildew, room smells, overall dirty. You can tell cleanliness is not a priority. No crib available for my child. Had to ask for towels even know they know the amount of guest.
Séjour de 1 nuit en mars 2024

2/10 – Terrible

jarvis

Points forts : Service et personnel, état et installations de l’hébergement
Kids Keep me Up Running on the top floor
Séjour de 2 nuits en mars 2024

10/10 – Excellent

Mary

Séjour de 1 nuit en mars 2024

10/10 – Excellent

Rhonda

Séjour de 1 nuit en février 2024

8/10 – Bien

Tanya

Séjour de 1 nuit en février 2024

10/10 – Excellent

JEFFREY

Séjour de 1 nuit en janvier 2024

10/10 – Excellent

James

Voyage de couple
Points forts : Commodités, état et installations de l’hébergement
Great place
Séjour de 1 nuit en janvier 2024

10/10 – Excellent

Daniela

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2023

8/10 – Bien

JOHN, Circle Pines

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
No problems. Good for the price.
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

James

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great!
Stopped here on our way to Oklahoma with our pup. We had a great room Super clean and nice! Would definitely stay here again
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Kerry

10/10 – Excellent

Judith

Points forts : Propreté
Séjour de 1 nuit en décembre 2023

8/10 – Bien

Virginia

Voyage avec des animaux de compagnie
I couldn't get tv to work, phone didn't work, cracks all over bathroom floors and shower. Front desk clerk came and got tv running, but couldn't fix the phone.
Séjour de 1 nuit en décembre 2023

2/10 – Terrible

Noel

Points faibles : Service et personnel, confort de la chambre
Staff needs a lesson in hospitality
I called the hotel around 10 pm to let them know I would be checking in late. When I arrived at around 4 am. I waited 15 minutes to enter the building bc the front desk attendant was no where to be found. No one was answering our phone calls or the buzzer on the front door. Immediately upon laying down I receive a phone call from the front desk that I need to come back to the front desk to put down a card for incidentals. The front desk attendant struggled to add the payment so I came down for no reason. I also asked about a 12 pm check out since we arrived so late and was told that wasn’t possible and I’d have to call down to the front in the morning. At exactly 11 o clock we received a phone call from the front desk asking us to leave the room. By 11:13 we had to knocks on the door. Never have I felt so rushed to leave a property. Not the southern hospitality I was looking for.
Séjour de 1 nuit en novembre 2023

10/10 – Excellent

Kayrena

Séjour de 1 nuit en novembre 2023

6/10 – Acceptable

Melody

Voyage de couple
Points faibles : Service et personnel
Our hotel remote was not clean. The room didn’t seem that clean. Had to take a cold shower the first day. Reservation was jacked up upon arrival.
Séjour de 2 nuits en octobre 2023

10/10 – Excellent

Shae

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I love coming to this hotel the staff are so sweet and kind very attentive. The la quinta is my favorite spot.
Séjour de 2 nuits en octobre 2023

10/10 – Excellent

Mcarthur

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent
Séjour de 2 nuits en octobre 2023

10/10 – Excellent

Kaeshae

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Quiet and cleanliness
Séjour de 1 nuit en octobre 2023

10/10 – Excellent

Travis

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I love everything bout it.
Séjour de 1 nuit en octobre 2023

2/10 – Terrible

Voyageur vérifié

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Manager was unhelpful. Did not locate bell cart. Wore headphones. Room smelled of mildew. Dog deposit was not refundable. Pillows were only small decorationative and not even suitable for sleeping.
Séjour de 1 nuit en septembre 2023

2/10 – Terrible

Dittrich

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
The initial room that I was assigned reeked of the smell of marijuana to the point that as an individual who is allergic to the drug became dizzy and disoriented. After regaining faculties the other guest in the room had to lead one outside for a breath of fresh air. As the 2 guests were quickly reassigned a different room, however; it was appalling that this concern was not rectified by the cleaning staff or at a minimum brought to the attention of the front desk staff and/or leadership. Although medical marijuana may be legally utilized in the state of MS, many residents and/or visitors of the state do not and will not indulge in such. It is unfortunate that some as well as many others had to be subjected to this action which shows all that La Quinta Inn and Suites owned and operated by Wyndham Worldwide does not pay attention to the details of the properties nor the health concerns of their guests.
Séjour de 1 nuit en septembre 2023
manager a répondu le 27 sept. 2023
We appreicate your feedback.And apologize that this happened during your stay.The front desk manager did go and refresh that room.And upon refreshing the room it was sold that night and there were no complaints from the guest that occupied that room .We work hard to provide great customer service for all our guests.I am glad you were able to be moved to a new room that worked for you.And always thanks for choosing Laquinta Inn and Suites for your lodging needs. sincerely Laquinta Management

8/10 – Bien

George

Points forts : Propreté, service et personnel et confort de la chambre.
Séjour de 1 nuit en août 2023