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Reviews of Nomade Tulum

4 out of 5
Nomade Tulum
Carretera Tulum-Boca Paila Km. 10.5, Zona Hotelera, Tulum, QROO

Reviews

8.8

Excellent

Rating 10 - Excellent. 347 out of 512 reviews" "
Rating 8 - Good. 81 out of 512 reviews" "
Rating 6 - Okay. 32 out of 512 reviews" "
Rating 4 - Poor. 19 out of 512 reviews" "
Rating 2 - Terrible. 33 out of 512 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ashley

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful, and the staff goes above and beyond to accommodate any small or large request. I will be back.
Stayed 3 nights in Apr 2024
Response from Annemarie Rauch on May 4, 2024
Thank you very much for your nice review Ashley. I am glad you had a nice time with us.Hope to see you back soon!!Regards,Annemarie RauchHotel ManagerNomade Tulum

10/10 Excellent

Ekaterina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ambience and serenity!
Stayed 3 nights in Apr 2024
Response from Annemarie Rauch on May 4, 2024
Thank you for your review Ekaterina.Hope to see you back soon.RegardsAnnemarie RauchHotel ManagerNomade Tulum

10/10 Excellent

Mariana

Stayed 8 nights in Apr 2024

2/10 Terrible

Jorge

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
terrible customer services and zero amenities in the room. impossible to get a cup of coffee before 730 am and bad attitude from most of the employees. would never go back.
Stayed 1 night in Apr 2024
Response from Annemarie Rauch on Apr 19, 2024
Dear Jorge,Thank you so much for taking the time to share your recent experience with us. I really appreciate it, because we take very seriously the service we provide to our guest. I will share your comments with my team, so they can take the appropiate meassure to make sure this situations will not happen again.Again my apoligies and hope to have the opportunity to have you back at the hotelRegards,Annemarie RauchHotel Manager

2/10 Terrible

Jorge

Travelled with family and small children, Travelled with group
Disliked: Staff & service, amenities
property is unique and great beach however the customer service was awful. one time i even asked for a smile from the receptionist and his answer was " what can i do for you" in a serious tone. there is no where in the hotel to get a coffee before 730 am, the attitude to everything is no first then if you insist and beg there might be a yes. a few people left early as it was very negative energy and you felt ripped off. You could not pay me to go back. shame as the beach is quiet beautiful.
Stayed 6 nights in Apr 2024
Response from Annemarie Rauch on Apr 18, 2024
Dear Jorge,Thank you so much for taking the time to share your recent experience with us. I really appreciate it, because we take very seriously the service we provide to our guest. I will share your comments with my team, so they can take the appropiate meassure to make sure this situations will not happen again.Again my apoligies and hope to have the opportunity to have you back at the hotelRegards,Annemarie RauchHotel Manager

2/10 Terrible

Faranak

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very awful staff. No service whatsoever. No room service awful experience altogether.
Stayed 1 night in Apr 2024
Response from Annemarie Rauch on Apr 15, 2024
Dear Guest,I am really sorry about any inconvenience you may have at the hotel. Regards,Annemarie RauchHotel ManagerNomade Tulum

2/10 Terrible

Faranak

Disliked: Cleanliness, staff & service, property conditions & facilities
I'm friendly staff service was awful. Amenity was very limited. All around and awful experience
Stayed 4 nights in Apr 2024
Response from Annemarie Rauch on Apr 15, 2024
Dear Guest,I am really sorry about any inconvenience you may have at the hotel. Regards,Annemarie RauchHotel ManagerNomade Tulum

4/10 Poor

Bruce

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff and response time for anything in this hotel is horrible
Stayed 7 nights in Mar 2024
Response from Alejandro Corona Rooms Manager Nomade Tulum on Mar 15, 2024
Hotel Nomade Tulum, we are very proud of our hotel and the service we provide to our guests and I would like to reassure you that what you experienced is certainly not consistent with our service standards or what our guests in general experience when they stay with us. I would like to apologize Bruce for t the lack of service you received from the staff and please know your feedback will be used as a training tool to prevent further incidences of this nature.My best regards

10/10 Excellent

Ashley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although there are still a few things nomade can work on, (bfast included rooms must still pay $2 gratuity charge, no one keeping the peddlers/mariachi bands away from lounging beach guests, no one patrolling grounds overnight for noisy overserved guests, WiFi/phones unreliable ), this resort gets a solid A. The staff are unquestionably the kindest, most professional, conscientious people and always go the extra mile. The food is delicious, fresh and takes the words locally sourced very seriously. I will return again and again. Tropical Fenix and Philippe deserve recognition-one of the best massages I’ve ever received.
Stayed 3 nights in Feb 2024
Response from Alejandro Corona Rooms Manager Nomade Tulum on Mar 7, 2024
Thank you for taking the time to share your feedbackWe were certainly pleased to read that your recent stay at Nomade Tulum was a pleasant one even for the details that you mentioned.We take enormous pride in our service and facilities, and it is always rewarding to know when our efforts have been successful. I will pass your message to Fenix and Phillipe.We hope to see you soon.

10/10 Excellent

talia

Travelled with partner
Liked: Property conditions & facilities
Beautiful beachfront property where you feel safe. It’s. Great relaxing vibe.
Stayed 3 nights in Feb 2024
Response from Annemarie Rauch on Apr 15, 2024
Dear Guest,Thank you very much for your feedback.I am really glad to read that you enjoyed your stay with us, hope to see you back soon!!Regards,Annemarie RauchHotel Manager

10/10 Excellent

Kartheek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole vibe and place is very peaceful and private
Stayed 1 night in Feb 2024

10/10 Excellent

micaela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always enjoy this gem of a hotel. Love the vibe!
Stayed 3 nights in Feb 2024

10/10 Excellent

Arash

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful and unique design Transportations : Unorganized transportation from Expedia at airport in Cancun I thought there would be a shuttle for form of transportation expecting us from the hotel or Expedia We had to spend 500 usd round trip from the airport and back to airport I wasn’t expecting it
Stayed 7 nights in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Ali

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
i had reservation for best room i did not get it first night and they send me around with excuses
Stayed 4 nights in Dec 2023

6/10 Okay

nicole

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

dr rami

Liked: Cleanliness, amenities
Stayed 8 nights in Dec 2023

10/10 Excellent

Nishat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it’s an experience
I will definitely go there soon.
Stayed 5 nights in Oct 2023

2/10 Terrible

Roza

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

franchino

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are not what I thought , bathroom layout is terrible toilet and shower in one room water goes everywhere , over priced restaurants , and worst of all the room has very poor lighting. On a positive not beach was amazing . Best part of the stay
Stayed 4 nights in Nov 2023

8/10 Good

Martin, Chicago

Stayed 4 nights in Nov 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Staff are amazing. Food was excellent.
Stayed 5 nights in Nov 2023

2/10 Terrible

BO RAM

Stayed 1 night in Nov 2023

10/10 Excellent

Isabelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved our stay at Nomade. The property is beautiful and has a relaxing vibe. Clientele is a bit older that other Tulum hotels, 40 and no parties on site. The restaurant is great and is on the beach. You can also checkout Be Tulum next door which is the sister property.
Stayed 4 nights in Nov 2023

10/10 Excellent

Jacob

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely coming back next year.
Stayed 4 nights in Nov 2023

10/10 Excellent

Raul, Miami

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were a group of 8 friends and has a great time, we are planning in coming back next year with the kids, staff was the best, super friendly, property was perfect, fell like you are in paradise, beach was quite and clear,
Stayed 3 nights in Nov 2023

10/10 Excellent

Alireza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in tulum , and I have to say the hotel and it’s staff made it a rememberable one. Both staff and hotel far exceeded my expectations.

2/10 Terrible

jamnisa

Stayed 1 night in Oct 2023

10/10 Excellent

Gabriela

Stayed 7 nights in Sep 2023

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 5 nights in Sep 2023
Response from Annemarie Rauch on Oct 1, 2023
Thank you very much RonaldHope to see you back soon!!Regards,Annemarie RauchOperations ManagerNomade Tulum

10/10 Excellent

Suchismita

Travelled with group
It’s a real good one and the staffs are just great! Loved the housekeeping twice a day. The beach restaurant was just fab! The grilled grouper was just out of the world. Would have been great if the way to our private terrace with pool was through our room instead of outside of our room and if there were more lights in the bathroom.
Stayed 4 nights in Sep 2023
Response from Annemarie Rauch on Oct 1, 2023
Thank you very much for your positive feedback. Hope to see you back soon!!!Regards,Annemarie RauchOperations ManagerNomade Tulum

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
I recently had the pleasure of staying at Be Tulum, and it was an extraordinary experience. From the moment I arrived, I was captivated by the natural beauty that surrounds this boutique hotel. The lush jungle meets the pristine beach, creating a serene and magical atmosphere. The staff at Be Tulum are exceptional, providing warm and personalized service throughout my stay. They made me feel truly welcomed and attended to every request with a smile.
Stayed 7 nights in Sep 2023
Response from Annemarie Rauch on Oct 1, 2023
Dear Elena,Thank you very much for a lovelly review. I will share it with the staff, they will be amazed.Hope to see you back soon!!!Regards,Annemarie RauchOperations Manager

10/10 Excellent

Nersel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Calm, Peaceful, Mindful
If you are looking for a calm and relaxing trip to connect with yourself or with a loved one, this is the perfect place. I stayed at Nomade with my teenage daughter who loves nature. We loved that this place was so peaceful and health-conscious. It is very green, well-kept, clean and friendly. We stayed at the tree house and loved showering outdoors! It would be great if they put a mini fridge in the room but other than that it was perfect.
Stayed 5 nights in Aug 2023
Response from Annemarie Rauch on Aug 26, 2023
Dear Nersel,Thank you very much for your lovelly review. I will share it with my staff. They will be so happy.We are in the process of adquisition of fridges for every room. You are right it is very important.Regards,Annemarie RauchOperations ManagerNomade Tulum

10/10 Excellent

Slawomir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly one of the best and most beautiful places we ever been to 😍
Stayed 4 nights in Aug 2023
Response from Annemarie Rauch on Aug 26, 2023
Dear Guest,Thank you very much for your nice review. Hope to see you back soon!!!Regards,Annemarie RauchOperations ManagerNomade tulum

10/10 Excellent

Maciej T

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from César Escandón Nomade & Be Tulum FOH Manager on Aug 30, 2023
Dear Maciej T,We are glad to receive your comments about your recent experience in Nomade Tulum.We are pleased to have met your expectations during your recent visit and be part of your memorable moments in the Mexican Caribbean. We are happy to continue providing you with the high standards of service and comfort.We look forward to welcoming you soon to your home in Tulum.

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from César Escandón Nomade & Be Tulum FOH Manager on Aug 30, 2023
Dear Andres,We are glad to receive your comments about your recent experience in Nomade Tulum.We are pleased to have met your expectations during your recent visit and be part of your memorable moments in the Mexican Caribbean. We are happy to continue providing you with the high standards of service and comfort.We look forward to welcoming you soon to your home in Tulum.

10/10 Excellent

Robert

Stayed 4 nights in Aug 2023
Response from César Escandón Nomade & Be Tulum FOH Manager on Aug 30, 2023
Dear Robert,We are glad to receive your comments about your recent experience in Nomade Tulum.We are pleased to have met your expectations during your recent visit and be part of your memorable moments in the Mexican Caribbean. We are happy to continue providing you with the high standards of service and comfort.We look forward to welcoming you soon to your home in Tulum.

4/10 Poor

Bridgit

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The concierge team at this hotel is great. They really are in constant communication with you and make themselves available to you 24/7. The waivers by the pool/ beach area are terrible. They would not even acknowledge us when we were there. We had to constantly find them or go up to them to get us towels and take our orders. Did not feel welcomed at all waiters appeared to have preference among guests and acted as if we would not leave them a tip. I stayed at the room in the tree and must say the bed is very hard and uncomfortable, the room also does not stay too cold even with the AC. They should also put lights on the stairs leading up to the room as this was pitch black and we constantly had to use our phone flashlight to go up and down the stairs. No matter how high we were the fact that the door leading out to the bathroom and balcony would not lock did not make me feel safe. I would no say I would return or recommend this hotel, staff must improve as well as certain aspects of the hotel. The guys standing by the hotel entrance were very nice and pleasant to speak with.
Stayed 3 nights in Jul 2023
Response from Annemarie Rauch on Aug 2, 2023
Dear Bridgit,Thank you very much for taking the time and telling us about your last experience at the hotel. I am glad that the concierge service has been to your liking and that the fact that they are available 24 hours a day will provide you with the service you expected. On the other hand, I want to apologize for the lack of service that affected your experience at our beach club. I have shared your comments with the food and beverage team and we are already working on the action plan so that all our guests receive the same attention and service without any discrimination. For us all our guests are very important and must be treated in an excellent way. An apology for this incident and I would have liked them to have told us about their disagreement through the concierge during their stay and to have corrected it before their departure.In any case, we hope that you will give us another chance and see how we take the comments of our guests very seriously and you will see the consistency and improvement in the service in general.Regards,Annemarie RauchOperations Manager Nomade Tulum

10/10 Excellent

AUGUSTO A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 3 nights in Jul 2023
Response from Annemarie Rauch on Jul 30, 2023
Thank you Augusto.Hope to see you back soon!!Regards,Annemarie RauchOperations ManagerNomade Tulum

6/10 Okay

Carlos

I'm going to give it 4 stars for different reasons One of the main reasons just that it's too far from everything about 30 minutes, The hotel is beautiful, have nice facilities, The pool is very small very small Most of the places I've stayed They have a considerably large pool, since there are going to be a lot of people inside the place, The workers are very friendly, The place is always clean, Alejandra was very kind, I give her 5 stars because whenever I sent her a text she would reply to me later and send me certain link with all the info, Macondo's waiter, Russell was always very attentive to us throughout our stay, After all, the hotel is nice, but it's too far away from restaurants, Bars, downtown and everything else , it's mostly for relaxation.
Stayed 4 nights in Jul 2023
Response from Annemarie Rauch on Jul 21, 2023
Dear Carlos,Thank you very much for taking the time and sharing with us your experience at Nomade Tulum. I am very happy that Alejandria our concierge has been a great help during your stay and has provided you with all the information you need. I am going to share your comments with Russell and with her; It will surely give you a lot of joy.I am very sorry that our location has not been to your liking, but most of our guests really love it because they can have a lot of peace and tranquility to rest, enjoy nature and the experiences that we offer in our hotel.We hope to see you back soon and once again thank you very muchKind Regards,Annemarie RauchOperations ManagerNomade Tulum

2/10 Terrible

omid, saratoga

Disliked: Staff & service
I recently had the unfortunate experience of staying at Nomade Tulum, and I must say that it was quite a disappointment. The staff's unprofessional behavior and the incompetence of the concierge made my stay far from enjoyable. First and foremost, The most frustrating aspect of my stay was the concierge service. Despite explicitly requesting a specific tour, they managed to book us for the wrong one. When we realized the mistake, the concierge adamantly refused to accept their fault and instead tried to shift the blame onto us. This kind of behavior is completely unacceptable, and it significantly impacted our overall experience. It's worth noting that a hotel's concierge service plays a vital role in ensuring guests have a memorable and enjoyable stay. Regrettably, this was not the case at Nomade Tulum. Their failure to fulfill a simple request and their unwillingness to acknowledge their mistake only added to our disappointment. I strongly advise future guests to exercise caution when relying on the concierge service at Nomade Tulum. It is essential to double-check any arrangements made by them to avoid any unpleasant surprises or inconveniences. In conclusion, my stay at Nomade Tulum was marred by unprofessional staff and an incompetent concierge. Their lack of accountability and refusal to accept their mistake when it came to booking the wrong tour left a lasting negative impression. I hope the management takes note of these shortcomings and takes appropriate measures
Stayed 5 nights in Jul 2023
Response from Annemarie Rauch on Jul 14, 2023
Dear Omid,We are very sorry that your experience with the hotel service has been to your liking. Unfortunately it is impossible for anyone to guarantee that you will be able to see wild animals on a tour. This cannot be guaranteed, since they are animals that are in their environment and without the control of humans. I am very sorry that this has bothered you, but I am sure that the concierge was clear when she supported you in booking the tour you chose. In any case, we will take your comments into account, since customer service is our reason for being.Kind Regards,Annemarie RauchOperations ManagerNomade Tulum

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property and staff!
Stayed 3 nights in Jun 2023
Response from Annemarie Rauch on Jul 12, 2023
Dear Carol, Thank you very much for your nice comment!!!Hope to have you back very soonRegards,Annemarie RauchOperations ManagerNomade Tulum

10/10 Excellent

Ladan

Liked: Cleanliness, staff & service, property conditions & facilities
We had the most amazing stay at this Bohemian design resort with Zenn vibes.
Stayed 3 nights in Jun 2023
Response from Annemarie Rauch on Jul 12, 2023
Dear Ladan,Thank you very much for your nice review!!Hope to have you back very soon.Kind Regards,Annemarie RauchOperations ManagerNomade Tulum

10/10 Excellent

salma

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the uniqueness
Stayed 3 nights in Jun 2023
Response from Annemarie Rauch on Jul 12, 2023
Dear Salma,Thank you very much for your review.Hope to have you back soon!!Kind Regards,Annemarie RauchOperations ManagerNomade Tulum

10/10 Excellent

IRINA

Liked: Cleanliness, staff & service
A beautiful property, what Tulum was all about
Stayed 2 nights in Jun 2023
Response from Annemarie Rauch on Jul 12, 2023
Thank you very much for your feeedback Irina.Hope to host your stay back in Tulum very soon!!!Kind Regards,Annemarie RauchOperations ManagerNomade Tulum

8/10 Good

Jessica

Liked: Cleanliness, property conditions & facilities
Beautiful space with amazing activities. Concierge is terrible. Check everything they do.
Stayed 2 nights in Jun 2023
Response from Annemarie Rauch on Jul 12, 2023
Dear Jessica,Thank you very much for your feedback. If you wish to explain more about your bad experience with concierge that will also be very helpfull to us. Do not hesitate to contact me by e-mail: annemarie.rauch@behoteles.comKind Regards,Annemarie RauchOperations ManagerNomade Tulum

2/10 Terrible

Mayank

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
They give you a mosquito repellent in the bathroom. We brought our own bug spray so I sprayed that everywhere (in the bedroom and the bathroom) before going to bed our first night. Next morning we woke up to dead cockroaches and hundreds of mosquitos and tiny little black bugs. I felt so disgusting being there. Literally just wondered what would have happened if I had not used a bug spray. We ended up switching to Cancun the next day in a desperate attempt to get out of there and opted for an all-inclusive resort instead. Keep in mind they also expect a tip for every little thing here. It’s ridiculous. The food is sub par. Not great variety to choose from, especially if you’re vegetarian or vegan. Additionally, at night around 3 am I heard a small animal walking around on our roof. It was terrifying and I felt unsafe.
Stayed 4 nights in May 2023
Response from Annemarie Rauch on Jul 12, 2023
Dear Mayank,Thank you very much for sharing your experience with us!! I am deeply sorry to hear about your experience with the bugs. Unfortunetly being in the middle of the jungle and in a Deluxe Tent is almost imposible not to have some bugs. We do fumigate every week and have very strict cleaning protocols, but unfortunetly we cant control it 100% I remain at your disposalKind Regards,Annemarie RauchOperations ManagerNomade Tulum

10/10 Excellent

Katelynn

Stayed 4 nights in May 2023
Response from FOH Manager Nomade Tulum on May 30, 2023
Dear Katelynn,We are glad to receive your comments about your recent experience in Nomade Tulum.We are pleased to have met your expectations during your recent visit and be part of your memorable moments in the Mexican Caribbean. We are happy to continue providing you with the high standards of service and comfort.We look forward to welcoming you soon to your home in Tulum.

10/10 Excellent

Tadeo

Liked: Cleanliness, staff & service, property conditions & facilities
5 star rating, great hotel, friendly staff, food options delicious overall great experience highly recommend
Stayed 2 nights in May 2023
Response from FOH Manager Nomade Tulum on May 30, 2023
Dear Tadeo,We are glad to receive your comments about your recent experience in Nomade Tulum.We are pleased to have met your expectations during your recent visit and be part of your memorable moments in the Mexican Caribbean. We are happy to continue providing you with the high standards of service and comfort.We look forward to welcoming you soon to your home in Tulum.

10/10 Excellent

shani

Stayed 4 nights in Apr 2023
Response from FOH Manager Nomade Tulum on May 30, 2023
Dear Shani,Thank you for taking the time to review your stay at Nomade Tulum.It is rewarding to see that our efforts are appreciated as we constantly work to exceed our guests’ expectations.We look forward to welcoming you soon to your home in Tulum!