Riverbend Park Tours and Activities

We had a nice stay at Arlo. Positives - Comfy beds and a convenient location. The room itself was nice as well - large room, with big windows, and a cool brick ceiling. I liked the long bench on one side of the room as it would allow a few people nice seating. One of the service people fixed a broken sconce light the day I reported it. Negatives - the shower door didn't close completely, so it wasn't completely water tight. On check-in, they didn't mention anything about 2 free cans of water a day. Did the hotel do anything above and beyond? No. When I asked if they could do something special for my daughter's birthday, they sent over a menu of products they offer. I said she'd be happy with a few extra fortune cookies. The person at the front desk and the person I texted said this wouldn't be an issue. Ultimately, no birthday surprise. The night before checking out, I asked if I could have late checkout. The service desk said to check in the morning of. I asked again the morning of and no response for 50 minutes. We wound up packing in a rush to get out of the hotel. I guess it's partly our fault, but most places will give you at least some leeway from their posted check-out (or at least respond and tell you it's not possible due to some reason). Finally, the Expedia listing says 20% off dining, but the front desk said it was 15% off. It also mentions room upgrades and late checkout if available, but I wouldn't expect that based off my experience.

My stay at the Rosewood Hotel was absolutely wonderful from start to finish. The level of service, attention to detail, and overall atmosphere made it a truly memorable experience. From the moment I arrived, the staff was warm, welcoming, and genuinely attentive. Check‑in was smooth and effortless, and I immediately felt like a valued guest. The room was beautifully designed—spacious, spotless, and thoughtfully arranged with luxurious touches throughout. The bed was incredibly comfortable, and the overall ambiance made it easy to relax. The hotel’s amenities were equally impressive. Whether enjoying the dining options, unwinding in the lounge areas, or simply taking in the elegant décor, everything felt refined and well-curated. Every interaction with the staff felt sincere, and the service consistently exceeded my expectations. Overall, my stay at the Rosewood was exceptional. I would highly recommend this hotel to anyone looking for comfort, luxury, and top‑tier hospitality. I’m already looking forward to returning!

Staff was professional, helpful, and friendly!