6/10 Okay
Esmeily, New York
Jul 8, 2018
Liked: Cleanliness, room comfort
It was what I was looking for with the exception of the last day and the lady that handle the mini bar. Apparently she used to charge me for using the mini bar when I didn’t do it. The lady in the front was nice enough to took care of it. What left me with a bad feeling was when I checkout I left my passport in the room when I went back to get it it was no longer there. The lady who cleaned the room claim she never saw my passport. After almost having a panic attack the front lady I explain to her to show me the camera and she make another phone call and BOOM my passport appear. Who found it the lady that do the mini bar. As a state employee a passport is a legal document if you “find it” you supposed to give it ASAP to the front desk. I love the staff I’m planning to go back to Rio for a convention in a couple of months and I would to tell my staff to stay with you guys. But that lady should be repreminded.
Esmeily
Stayed 6 nights in Jul 2018