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Reviews of Hyatt Place Jackson/ Ridgeland

3 out of 5
Hyatt Place Jackson/ Ridgeland
1016 Highland Colony Pkwy, Ridgeland, MS

Reviews

8.0

Very good

Rating 10 - Excellent. 465 out of 1000 reviews" "
Rating 8 - Good. 231 out of 1000 reviews" "
Rating 6 - Okay. 144 out of 1000 reviews" "
Rating 4 - Poor. 83 out of 1000 reviews" "
Rating 2 - Terrible. 77 out of 1000 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

India

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast could be better and it was late
Stayed 1 night in May 2024
Response from BY on May 20, 2024
Thank you India - we will look into the breakfast being late. Please come see us again!

8/10 Good

Guy

Liked: Cleanliness, staff & service, property conditions & facilities
The area of which the hotel is in, the safety of it, the hotel view and the comfortable bed
Stayed 2 nights in May 2024
Response from BY on May 20, 2024
Thank you Guy! We do have a great location and pleased you enjoyed your stay! We hope to see you again very soon!

6/10 Okay

Frank

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
While this Hyatt Place property is located in a very upscale community and in a prominent location that is where its exclusivity ends. The staff is generally friendly and courteous, however, the kitchen staff have their own issues. The food at breakfast was mediocre at best. Cold scrambled eggs, sausage and frozen bagels with only one partially working toaster to serve every diner. The room is comfortable and spacious, but our room the toilet ran continuously during our stay and was reported to the desk clerk. The coffee pot was functioning fine, but the lid was broken off. Will find another location for my next visit to Ridgeland.
Stayed 2 nights in May 2024
Response from BY on May 20, 2024
Thank you Frank - we appreciate your feedback. We do have a wonderful location and friendly staff and will look into the items you mentioned where we are lacking. We would value the opportunity to host you again.

6/10 Okay

Ramon

Stayed 2 nights in May 2024
Response from BY on May 20, 2024
Thank you Ramon for your rating. We hope to see you again very soon!

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness
No daily cleanings which would be expected for the price of the room. Breakfast was below average and appeared to be understaffed as it was not well serviced.
Stayed 3 nights in May 2024
Response from BY on May 20, 2024
Thank you Michael for sharing your experience. We will address this with our team and hopeful to have another opportunity to host you once again.

6/10 Okay

Ann

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
When we arrived there was a sign on the desk that said the desk manager was away from the desk assisting another guest. We waited approximately 20 minutes & the desk manager walks through the front door with a bag from Aplos Restaurant. While we were waiting another guest comes in & goes to the bar. I said no one is here & he said. Service here is not the best. He said he had been staying there for several weeks for work & service was lacking. We checked out around 4 AM to catch a plane. Manager couldn’t get me a copy of my receipt. I gave him my email & he said he would email me. I never got it.
Stayed 1 night in May 2024
Response from BY on May 21, 2024
Thank you Ann for sharing your experience with us. We will discuss this with our team to assist us in providing better customer service. We hope to see you again.

8/10 Good

Jansette, Warren

Business traveller
Liked: Cleanliness, staff & service, amenities
Breakfast here used to have a lot more variety, fresh fruits, etc. It was very basic. Towels in rooms are old.
Stayed 1 night in May 2024
Response from BY on May 13, 2024
Thank you Jansette - we appreaiate your feedback and will share this with our team.

10/10 Excellent

Jesse, EDMOND

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from BY on May 8, 2024
Hi Jesse - thank you for the excellent review! We hope to see you again very soon!

6/10 Okay

Jasmine

Liked: Staff & service, property conditions & facilities
Staff upon check in was awesome! Morning staff not so pleasant. Food served in the morning was not good or enough. Microwaves are not in rooms and the one they have downstairs is not available until after breakfast hours. Overall the stay was good for the two days I was there.
Stayed 1 night in Apr 2024
Response from BY on May 6, 2024
Thank you Jasmine for your review. We will share with our team members to ensure all guests expectations are met or exceeded. Hope to see you again.

8/10 Good

Thomas

Liked: Staff & service
Staff was excellent. My room needed some work on it, but it was livable. I appreciated the quiet during the week.
Stayed 3 nights in Apr 2024
Response from BY on Apr 27, 2024
Thank you, Thomas - we appreciate you enjoyed our staff and the quietness in the rooms. We hope to have you as our guest again!

10/10 Excellent

Larry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 1 night in Apr 2024
Response from BY on Apr 21, 2024
Thank you Larry for the excellent review. We will share with our team!

4/10 Poor

Amanda

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I booked at a Hyatt because I expected it to be a little nicer. Unfortunately we got there to check in, around 6:30 pm, after a 7 hour car ride and our room was a mess. No sheets on the bed, old food and trash around the room, filthy. Ok, we thought it was a simple mixup of a room marked clean that hadn’t been cleaned. We informed Madisson at the desk, who was extremely kind, apologetic and helpful. (Bonus points for her, she deserves a raise) Unfortunately the hotel was completely booked and there wasn’t another available room for us, there was also a constant flow of people and so Maddison couldn’t much help us get the room cleaned as she was the only person working at all that evening. After waiting over an hour and poor Maddison being constantly swamped, I even offered to clean the room if she could get us a cleaning cart. But she was able to get in touch with her manager who came and cleaned the room for us so we could finally get into our room at about 9 pm. After that fiasco I was grateful for their effort to help us. However overall the stay wasn’t great. A broken ice machine and no vending machine on every floor, the continental breakfast was basically bagels, yogurt with pineapple and some flavorless eggs or dry waffles. Also there was only one pot of coffee that was constantly empty. I think 4-5 different patrons asked how much longer for coffee. We had used Expedia to book, which I won’t do again, because we couldn’t even cancel and go somewhere else.
Stayed 1 night in Apr 2024
Response from BY on Apr 16, 2024
Thank you Amanda for sharing your experience with us. We apologize for the inconvenience caused and would appreciate the opportunity to make this right should you find yourself back in our area. We will share this with our team as well.

6/10 Okay

William, Hot Springs Village

Disliked: Staff & service
Our room, next to the elevator, was ready when we arrived on Wednesday afternoon. Not content with registering my debit card for “incidentals,” the hotel charged me 40.00, promising to give it back if I didn’t run up any charges. On Thursday and Friday mornings when we left the hotel, I reminded them that our room should be cleaned and made up. No one touched the room during our three-night stay. Despite a personal appeal to the front desk on the two days. Citing a prepaid (Expedia) “third party reservation,” the hotel presented me with a checkout bill showing an unidentified credit balance of 27.00. No room charge, taxes, or any other breakdown. We did manage to extract some clean towels one evening. Without going into minute detail, the hotel was just plain tired. The drain in our washbasin and our shower was damaged. The radio berwen our beds was turned on and off by a wall switch beside the entrance door. I will skip over how long it took to ferret out that distinctive feature. We did not eat breakfast, which looked just fine, but the Regular coffee (the only one of three dispensers that bore a label) at 0715, in the middle of breakfast hours. Making myself heard with some difficulty (one of the servers was shouting, “I don’t be anybody’s maid!”) to the front desk, I was met with as much eagerness to produce fresh coffee as if I’d suggested re-tiling the lobby floor. I had a radio appearance scheduled for 0800, so I really didn’t have time to waste. This was not true of
Stayed 3 nights in Apr 2024
Response from BY on Apr 8, 2024
Thank you William for sharing your experience. We will review this with our staff in detail.

6/10 Okay

Ayeesha

Liked: Cleanliness, staff & service, property conditions & facilities
Water pressure was really low
Stayed 4 nights in Mar 2024
Response from BY on Apr 8, 2024
Thank you Ayeesha for letting us know.

8/10 Good

Constance

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from BY on Apr 5, 2024
Thank you Constance - we hope to see you again very soon!

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 1 night in Mar 2024
Response from BY on Mar 25, 2024
Thank you Daryl for the excellent review. We hope to see you again very soon!

6/10 Okay

AmBria

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
This hotel was almost perfect, until I saw hair left in the shower. Other than that it was decent.
Stayed 2 nights in Mar 2024
Response from BY on Mar 18, 2024
Thank you AmBria for sharing your experience. We hope to see you again soon.

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property exceeded my expectation, love quietness, shooping& restaurants.
Stayed 1 night in Mar 2024
Response from BY on Mar 17, 2024
Thank you William - we are thrilled you enjoyed your stay with us and that we exceeded your expectations!

10/10 Excellent

Jarrett

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was clean, staff was friendly, big rooms!
Stayed 2 nights in Feb 2024
Response from BY on Mar 13, 2024
Thank you Jarrett for the excellent rating! We are pleased you enjoyed your stay and found our staff friendly. We hope to see you again very soon!

10/10 Excellent

Chad

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a quick stay, the front desk was accommodating. The room was clean.
Stayed 1 night in Mar 2024
Response from BY on Mar 13, 2024
Thank you Chad - happy to hear you enjoyed your quick stay with us and found your room to be clean and enjoyed our staff.

8/10 Good

Jelal

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from BY on Mar 6, 2024
Thank you Jelai for taking the time to rate our property. We hope to see you again very soon!

10/10 Excellent

James H

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean,looks great i would highly recommend staying there again
Stayed 1 night in Feb 2024
Response from BY on Feb 17, 2024
Hi James H! We appreciate you taking the time to give us a wonderful review. We hope to see you again very soon.

4/10 Poor

MeOcha

Disliked: Cleanliness, staff & service, property conditions & facilities
Customer service wasn’t up to standard this last trip and we made it into to town around midnight room was dirty we had to switch and still ended up in a dirty room
Stayed 2 nights in Dec 2023
Response from BY on Feb 8, 2024
Thank you for your feedback. We would value the opportunity to speak with you in person to learn more about your stay.

10/10 Excellent

Herbert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from BY on Feb 6, 2024
Thank you Herbert for the excellent review! We would love to hear more about your stay!

8/10 Good

Ruth

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from BY on Feb 5, 2024
Thank you Ruth - we appreciate you taking the time to share your rating. We hope to see you again very soon.

4/10 Poor

ralph

Stayed 1 night in Jan 2024
Response from BY on Jan 30, 2024
Thank you Ralph - we would value the opportunity to speak with you in detail regarding your rating to better understand.

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from BY on Jan 25, 2024
Thank you Andrew, pleased you enjoyed your stay and we hope to see you again!

10/10 Excellent

Charles R.

Stayed 1 night in Jan 2024
Response from Leonardo Ch. on Jan 17, 2024
Dear Charles. Thank you for taking the time to leave a 5/5 stars review for Hyatt Place Jackson/Ridgeland! We appreciate your positive feedback and are delighted to hear that you had a great experience with us. If there's anything specific you enjoyed during your stay, feel free to share it with us. We look forward to welcoming you back on your next visit!

10/10 Excellent

Carrie

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Great!
We had a great stay!
Stayed 2 nights in Dec 2023
Response from Leonardo Ch. on Jan 17, 2024
Dear Carrie. I'm glad to hear that you had a great stay at Hyatt Place Jackson/Ridgeland! If you have any specific details or experiences you'd like to share about your stay, feel free to let me know. Whether it's the amenities, service, or anything else, I'm here to listen!

4/10 Poor

Ashley

Travelled with family
Liked: Cleanliness, amenities
I am dissatisfied, disgusted, with how the Manager Courtney handled my situation! My items were missing out of my room after I got it cleaned on Friday, I called immediately and let the front desk know what all was missing and gave my contact info and was told they would ask house keeping also a manager would give me a call! I didn’t hear anything back Monday morning before the day of my check out so I decided to call the front desk I got Courtney the manager on the phone. Let her know what had happened Courtney responded. “I saw a note with this information on it” ( Courtney did not call to inform me of anything but saw the note and knew my personal items were missing and had my contact info) and said “I am so sorry but unfortunately there’s nothing we can do. You can go down to the local police department and file a police report.” Terrible unacceptable, disgusting I could NOT BELIEVE IT, I went down to the 1st floor looking but saw the young lady setting up breakfast instead asked her where Courtney was, who had already left! Thank goodness the young lady got all my missing items information wrote them down, finished up breakfast! Called right before we got ready to check out to inform me that my items were retrieved pick them up! I’m happy I got my items back But Worse experience ever
Response from Leonardo Ch. on Jan 17, 2024
Dear Ashley. 'm sorry to hear that your overall experience started off on a negative note, but I'm glad that the staff, were able to make a positive impact and resolve the issues you encountered. If there are any additional details or specific aspects of your experience that you would like to share or discuss further, please feel free to provide more information. Your feedback is valuable, and it can contribute to the continuous improvement of the hotel's services. I appreciate your understanding, and I hope any future stays are more seamless and enjoyable.

2/10 Terrible

Ashley

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Let’s just say my over all experience was horrible but it ended well! The over all staff were amazing, Everyone at the front desk housing keeping, maintenance, smiling and greeting the entire stay! I booked 2 separate reservations items were missing, protocols were not met! Ms Courtney did a horrible job! Thankfully the young lady at the front desk took the time to look for my missing (missing for 3 days) items after she had made the breakfast and taking care of the front desk! Thankfully all my missing items were recovered
Stayed 2 nights in Dec 2023
Response from Leonardo Ch. on Jan 17, 2024
Dear Ashley. I'm sorry to hear that your overall experience started off on a negative note, but I'm glad that the staff were able to make a positive impact and resolve the issues you encountered. If there are any additional details or specific aspects of your experience that you would like to share or discuss further, please feel free to provide more information. Your feedback is valuable, and it can contribute to the continuous improvement of the hotel's services. I appreciate your understanding, and I hope any future stays are more seamless and enjoyable.

4/10 Poor

Hailey

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Rooms were clean. No shampoo, conditioner, or body wash was provided. We were told breakfast would start at 6. It did not. When waiting, we were told it would start at 6:30. By the time we left at 7 there was still no breakfast.
Stayed 1 night in Dec 2023
Response from BY on Jan 4, 2024
Thank you for sharing your experience Hailey. We will look into this and share with our staff.

6/10 Okay

Lee

Travelled with partner
Liked: Staff & service
Shower door would not open from the inside, stains on the couch, bathroom door makes the bathroom very difficult to access.
Stayed 3 nights in Dec 2023
Response from BY on Dec 27, 2023
Thank you Lee for your feedback. We will share this with our team. We hope to see you again!

8/10 Good

Ebony

Liked: Cleanliness, staff & service, property conditions & facilities
The room was smaller than expected and had more furniture than needed.
Stayed 3 nights in Dec 2023
Response from BY on Dec 27, 2023
Thank you Ebony - we hope to see you again soon.

10/10 Excellent

Codi

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from BY on Dec 18, 2023
Thank you Codi for the excellent review! We hope to see you again very soon.

2/10 Terrible

Palmer

Liked: Staff & service
Disliked: Cleanliness
Was bit by bed bugs! Awful
Stayed 1 night in Dec 2023
Response from BY on Dec 18, 2023
Dear Palmer, we want you to know we take comments like this very seriously. Please reach out to our General Manager to discuss in detail as we need to gather more information. Thank you.

6/10 Okay

Susan, Columbia

Travelled with family
Disliked: Property conditions & facilities
I liked the bed and breakfast very much.There was no hot water. Also the outlet by window in room 327 was not working properly.
Stayed 2 nights in Dec 2023
Response from BY on Dec 11, 2023
Thank you Susan for the important feedback. We will share this with our team.

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from BY on Dec 11, 2023
Hi Kelli - thank you for the excellent review! We hope to see you again very soon.

6/10 Okay

melissa

Travelled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
I wish this hotel would update and fix problems. It is in the best location for us with my 2 little dogs to walk around the shopping center. We had a closet door that was broken and unable to open, the sink leaked water all over the floor and most outlets do not work. The staff was super friendly, breakfast was great and check in and out was super easy! If they would just fix up the hotel this place would be perfect.
Stayed 4 nights in Nov 2023
Response from BY on Dec 11, 2023
Thank you Melissa for sharing your experience. We will discuss with our team to help improve future stays.

4/10 Poor

Otha

Disliked: Cleanliness, amenities, property conditions & facilities
I didn't like anything I was very disappointed the closest door broke the shower was dirty. I will never stay there again and I will not refer anyone else
Stayed 3 nights in Nov 2023
Response from BY on Nov 25, 2023
Otha, we are disappointed to hear about your experience as we value our guests. Please give us another opportunity should your travels bring you back to our area.

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consistently good place to stay!
Great check in the evening we arrived, clean and comfortable room, cozy and clean lobby, breakfast had good options but was cold at 830am, pool was locked at 930(scheduled to open at 6am), we asked twice to have it opened. Housekeeping was great!
Stayed 1 night in Nov 2023
Response from BY on Nov 25, 2023
Thank you Kelly for sharing your experience. We hope to see you again very soon!

6/10 Okay

Ramon

Liked: Staff & service
Disliked: Cleanliness
I’ve stayed here a couple of times and for the most part they’ve always been fairly clean and have a decent breakfast. This time the shower was dirty (molded shower floor) and the tv only had one channel. 2 star visit although other stays here would rank about a 3.5ish
Stayed 1 night in Nov 2023
Response from BY on Nov 15, 2023
Thank you for sharing your experience - we will definitely look into this situation.

6/10 Okay

Charles

Liked: Cleanliness, property conditions & facilities
We had dogs and it worked out great
Stayed 1 night in Nov 2023
Response from BY on Nov 15, 2023
Thank you - we love being a pet-friendly hotel!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 2 nights in Nov 2023
Response from BY on Nov 15, 2023
Thrilled to see you enjoyed our complimentary breakfast!

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in a great location. Room was very nice. A little disappointed that they did not have USB charging ports and thenrooms had no microwaves. The water pressure for.showers was not very strong.
Stayed 2 nights in Nov 2023
Response from BY on Nov 8, 2023
Elizabeth, thank you for your review. We are pleased to hear you loved our location and will address your comments with our team.

10/10 Excellent

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
We had a great stay. Staff was so friendly and made our trip extra special. Hotel was very clean and bed was super comfy!
Stayed 2 nights in Oct 2023
Response from BY on Nov 2, 2023
Kimberly, thank you for the excellent review! We're pleased to hear you enjoyed our staff, clean hotel and guestroom. We hope to have you back soon!

10/10 Excellent

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenience
Stayed 3 nights in Oct 2023
Response from BY on Oct 31, 2023
Thank you Rosemary for the excellent review! We hope to be your host again in the near future.

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with top notch customer service! Breakfast was excellent with best hotel grits in Mississippi!!!
Stayed 2 nights in Oct 2023
Response from BY on Oct 29, 2023
Thank you Sharon for recognizing our customer service and pleased you loved our breakfast grits!

10/10 Excellent

Shaneesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from BY on Oct 27, 2023
Thank you Shaneesha for the excellent rating! We hope to see you again very soon.

8/10 Good

Jansette, Warren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Coffee maker in room was broken, I requested another one it was not delivered to my room. A reading light in the bedroom was also broken.
Stayed 2 nights in Oct 2023
Response from BY on Oct 24, 2023
Thank you Jansette for letting us know. You appreciate your feedback and make sure to take care of these issues.