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Reviews of Tru by Hilton Ashland

2.5 out of 5
Tru by Hilton Ashland
101 North Carter Road, Ashland, VA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 709 out of 1039 reviews" "
Rating 8 - Good. 194 out of 1039 reviews" "
Rating 6 - Okay. 67 out of 1039 reviews" "
Rating 4 - Poor. 32 out of 1039 reviews" "
Rating 2 - Terrible. 37 out of 1039 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Brenda

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Location was great. Close to everything I needed. Rooms and common areas where very clean
Stayed 2 nights in May 2024

8/10 Good

sussn l

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time we stayed at Tru. Very friendly staff, comfortable and clean room, dining options available nearby

10/10 Excellent

Joseph, Auburndale

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are pet friendly and we really like this.
Stayed 1 night in May 2024

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Tana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place to stay with all the basics.
Stayed 1 night in May 2024

6/10 Okay

Joyce

Stayed 1 night in May 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Dee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t say enough about how excellent the service was. Very clean. Lots of games in lobby including pool table. Right off 95, very convenient. Close to truck stop and multiple fast food. 1.5 miles from locals events. Great!!
Stayed 2 nights in May 2024

10/10 Excellent

denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to get to. Very clean and staff was friendly when checking in.
Stayed 1 night in May 2024

4/10 Poor

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are too small.
Stayed 1 night in May 2024

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Mar 2024

6/10 Okay

Zhe

It has a lot of traffic noise during the night. Handles broken off the shower door
Stayed 1 night in May 2024

10/10 Excellent

Octavian

Clean fresh air Coffe breakfast and easy check in not expensive
Stayed 1 night in May 2024

10/10 Excellent

Shakira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff had great customer service. Room and property were clean.
Stayed 1 night in May 2024

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and out. Clean and quiet modern room. I’d stay again.
Stayed 1 night in Apr 2024

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in May 2024

10/10 Excellent

Tamara

Travelled with pets, Travelled with partner
Liked: Staff & service, property conditions & facilities
This place is great they take pets! I had a little puppy with us and they even had doggie treats!
Stayed 1 night in May 2024

8/10 Good

Gay

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed staying here. It was comfortable. It was clean. The staff was nice. The breakfast was okay.
Stayed 1 night in May 2024

6/10 Okay

Ivonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though everything was clean not my style of hotel. Very minimalist for my taste
Stayed 1 night in May 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Jyness Ariel

Stayed 1 night in Apr 2024

8/10 Good

Julie F

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is right off the highway. Our room was clean. Unfortunately it faced a truck rest area so we heard trucks idling all night but were too tired to really care. It was nice that they left earplugs on the nightstand lol. Good options for TV. Not a wide variety for breakfast. Overall a pleasant stay for the 8 hours (overnight) we stayed. Cleanliness & safety are my top two concerns and this place gets an A for both. I would stay here again.
Stayed 1 night in May 2024

6/10 Okay

Pamela

Travelled with pets
The staff was not what you want to increase your business. On the edge of being rude. We’ll not stay in this hotel again.
Stayed 1 night in Apr 2024

6/10 Okay

Ellen

Disliked: Staff & service
Was ok not great.
Stayed 1 night in Apr 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice new hotel with a great vibe. Rooms would be small for more than two people.
Stayed 1 night in Apr 2024

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Geraldine, North Miami

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and comfortable. Staff was friendly but not informal. My service animal was accepted without the usual awkward questioning. Kuddos to your entire team!
Stayed 2 nights in Apr 2024

10/10 Excellent

Sallie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, clean and comfortable.
Stayed 2 nights in Apr 2024

4/10 Poor

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Monica

The staff was great! Just needed a microwave.
Stayed 1 night in Apr 2024

10/10 Excellent

Tatyana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the cleanliness of the hotel and great simple breakfast included with stay.
Stayed 1 night in Apr 2024

8/10 Good

Bobby

Liked: Staff & service, amenities, property conditions & facilities
Room had hair on the floor Air would not turn off
Stayed 1 night in Apr 2024

6/10 Okay

Gene

Liked: Cleanliness, staff & service
The room I was assigned had non-functioning bed side light and TV. Also, there was a constant background noise making sleeping difficult.
Stayed 1 night in Apr 2024

6/10 Okay

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities
The ac unit was obnoxiously loud which makes sense since this is the first hotel I’ve stayed in that furnished earplugs.
Stayed 1 night in Apr 2024

2/10 Terrible

Yanira

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer skills fail never cloran my room I was there for six 6 also the breakfast was nasty and didn’t have nothing serious I I will never stay here again no paper towel is not safe at all and very dirty they will put my room to be clean and they never I was there for vacation the worst experience ever
Stayed 6 nights in Apr 2024

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff super friendly
Stayed 1 night in Apr 2024

10/10 Excellent

Daisy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not all Hiltons are created equally, unfortunately. Tru is among the best from Hilton. Clean, friendly staff, modern facility. Comfortable beds, good breakfast. Our fave during travels.
Stayed 1 night in Apr 2024

6/10 Okay

Belinda

Travelled with family
Room was clean and adequate for a quick stay. Bed was comfortable, as were the pillows. Good amount of towels in bathroom as well. Check in was fine—not super friendly but it was late at night when we arrived.
Stayed 1 night in Apr 2024

4/10 Poor

Diana

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The grass needed to be trimmed around the property
Stayed 1 night in Apr 2024

10/10 Excellent

Brian

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Personable front desk staff. Will stay here again!
Stayed 1 night in Apr 2024

10/10 Excellent

Allen

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

2/10 Terrible

Carlos, Roanoke

Stayed 1 night in Apr 2024

10/10 Excellent

Stéphane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Kristin, MICANOPY

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable pet-friendly stay with up-to-date decor and facilities.
Stayed 1 night in Apr 2024