Exterior
Check availability

Reviews of Sheraton Richmond Airport Hotel

3 out of 5
Sheraton Richmond Airport Hotel
5501 Eubank Rd, Sandston, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 327 out of 501 reviews" "
Rating 8 - Good. 76 out of 501 reviews" "
Rating 6 - Okay. 32 out of 501 reviews" "
Rating 4 - Poor. 28 out of 501 reviews" "
Rating 2 - Terrible. 38 out of 501 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had to pay for parking and no breakfast included.
Stayed 1 night in May 2024

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Terry

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice place to stay.
Stayed 1 night in May 2024
Response from Ayman on May 20, 2024
Dear value guest ,On behalf of the entire hotel team, I want to thank you for sharing about your EXPERIENCEIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most like you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Ayman GhalyGeneral ManagerSheraton Richmond Airport Hotel

10/10 Excellent

Azalina

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintain property with superb customer service
Stayed 2 nights in May 2024
Response from Ayman GM on May 14, 2024
Dear our value guest,Thank for your feedback and sharing this with our team to improve our service to you.Thanks,Ayman GMSheraton Richmond AirPort

2/10 Terrible

Johnnie

Disliked: Cleanliness, staff & service, property conditions & facilities
They sold me a room advertised for $200 free hot breakfast then when I went for check in they told me I don't have free breakfast with my reservation and I needed to call Expedia and ask them to refund me money. Then he asked me for $10 for parking. I asked for the manager and he came and they both were rude and wouldn't honor their false advertising trying to blame Expedia. They have no integrity whatsoever. I paid $200 and got nothing but disrespectful service. I kept my Kool but wanted to really tell them some things. Sad! I'll pray for them but never will patronize again.
Stayed 1 night in May 2024
Response from Ayman on May 14, 2024
Dear Valued Guest,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.Sincerely,Ayman Ghaly at Sheraton HotelGeneral Managersheraton richmond airport hotel

8/10 Good

Darin

Liked: Property conditions & facilities
I was not too happy that the restaurant was closed on the weekend for dining during the day. Not really very many food options for a hotel of this size
Stayed 2 nights in Apr 2024
Response from Ayman on May 14, 2024
Dear Valued Guest,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.Sincerely,Ayman Ghaly at Sheraton HotelGeneral Managersheraton richmond airport hotel

6/10 Okay

Melissa

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Amenities
We had to pay parking fee even though we stayed there. The bar tender was the only wait staff at the bar, so it took a little while to be served. They put water bottles in you room, if you use them you pay for them, with the cost of the room I'm sure they can give the guest two free waters.
Stayed 2 nights in Apr 2024
Response from Ayman on May 14, 2024
Dear Valued Guest,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.Sincerely,Ayman Ghaly at Sheraton HotelGeneral Managersheraton richmond airport hotel

10/10 Excellent

Jolene

Liked: Cleanliness, amenities
Helpful friendly staff. Very nice room.
Stayed 1 night in Apr 2024
Response from Ayman GM on May 14, 2024
Dear our value guest,Thank for your feedback and sharing this with our team to improve our service to you.Thanks,Ayman GMSheraton Richmond AirPort

8/10 Good

Barbara

Great
Stayed 1 night in Apr 2024
Response from Ayman on May 14, 2024
Dear Valued Guest,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.Sincerely,Ayman Ghaly at Sheraton HotelGeneral Managersheraton richmond airport hotel

10/10 Excellent

Tonisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. The staff members were especially kind and helpful. The front desk member named AB was very welcoming, had great customer service skills along with a smile which makes people feel so much better about staying away from home. Great job to everyone as a whole!
Stayed 1 night in Apr 2024
Response from Ayman GM on May 14, 2024
Dear our value guest,Thank for your feedback and sharing this with our team to improve our service to you.Thanks,Ayman GMSheraton Richmond AirPort

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was incredibly friendly especially Bonnie at the bar.
Stayed 1 night in Apr 2024
Response from Ayman GM on May 14, 2024
Dear our value guest,Thank for your feedback and sharing this with our team to improve our service to you.Thanks,Ayman GMSheraton Richmond AirPort

10/10 Excellent

Catherine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the airport and long term parking lot with airport shuttles.
Stayed 1 night in Apr 2024
Response from Ayman GM on May 14, 2024
Dear our value guest,Thank for your feedback and sharing this with our team to improve our service to you.Thanks,Ayman GMSheraton Richmond AirPort

10/10 Excellent

Babu Vaithiyanathan, Cordova

Stayed 1 night in Apr 2024
Response from Ayman Gm on May 14, 2024
Dear our value guest,Thank for your feedback and sharing this with our team to improve our service to you.Thanks,Ayman GMSheraton Richmond AirPort

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful beautiful hotel
Stayed 1 night in Apr 2024
Response from Ayman GM on May 14, 2024
Dear our value guest,Thank for your feedback and sharing this with our team to improve our service to you.Thanks,Ayman GMSheraton Richmond AirPort

10/10 Excellent

Brittany

Stayed 1 night in Mar 2024
Response from Ayman GM on May 14, 2024
Dear our value guest,Thank for your feedback and sharing this with our team to improve our service to you.Thanks,Ayman GMSheraton Richmond AirPort

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
If you are flying out of Richmond, there's no better option. The shuttle runs 24/7 and the staff is extremely friendly and accommodating. The room was clean and the food served in the hotel restaurant was excellent.
Stayed 1 night in Mar 2024

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice for an airport hotel! Rooms were big and well appointed. Lobby bar was very nice with excellent menu.
Stayed 1 night in Mar 2024

10/10 Excellent

Velma

I like everything
Stayed 1 night in Feb 2024

10/10 Excellent

Sonja

Stayed 1 night in Feb 2024
Response from Ayman GM on May 14, 2024
Dear our value guest,Thank for your feedback and sharing this with our team to improve our service to you.Thanks,Ayman GMSheraton Richmond AirPort

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, prompt and friendly service, convenient airport shuttle
Stayed 1 night in Feb 2024

2/10 Terrible

Wynita

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty! Poor management! Poor customer service!
Stayed 1 night in Feb 2024

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend anyone to stay property was outstanding
Stayed 1 night in Feb 2024

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
It served it purpose had an early morning flight an we food a great place to stay
Stayed 1 night in Feb 2024

10/10 Excellent

Shalithia

Liked: Cleanliness, staff & service
I love the rooms it’s clean and comfortable the staff is very nice and respectful I would definitely recommend this place to anyone
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Elizabeth

Great service late at night in an emergency.
Stayed 1 night in Jan 2024

10/10 Excellent

Raekwon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Stayed 2 nights in Jan 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
King size bed was in need of rotating. Felt like sleeping in a hole. I imagine most users of this room sleep on the spot I did. I prefer a firmer bed.
Stayed 1 night in Jan 2024

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
Odd smell in room- shower head way too powerful and water got all over floor as a result
Stayed 1 night in Dec 2023

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Sonja

Stayed 1 night in Dec 2023

10/10 Excellent

DARRYL

Stayed 1 night in Dec 2023

10/10 Excellent

Winston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

William

Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Teresa G.

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will Stay AGAIN!
LOVE this hotel!!! Food is outstanding and front desk staff are so great and accommodating with the customers!!!
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Jenny L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk clerk gave me a bottle of water when I was coughing. The shuttle was so handy and helpful. Beautiful bar, super clean room, great location!
Stayed 1 night in Nov 2023
Response from front desk on Nov 29, 2023
thank you for staying with uswe appreciate your feedback

10/10 Excellent

Brian

Stayed 1 night in Nov 2023

8/10 Good

Sontrell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from front desk on Nov 17, 2023
Thank you for staying with uswe appreciate your feedback

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Left dangling at the airport!
We scheduled our stay at the Sheraton for the night after flying back from the Bahamas. We were scheduled to arrive in RIC at about midnight but our Jet Blue Flight had been delayed more than 3 hours when leaving Fort Lauderdale. We were originally scheduled to arrive around midnight. When we realized we were going to be arriving later, we called the Hotel and we were told that the courtesy shuttle stops running at 1 am - no exceptions (Other hotels around RIC say their shuttles run till after the last flight arrives). After 1 am we were on our own. If you don't know, Richmond is not Chicago or New York. Alternate transportation does not just "hang" around the airport 24/7 . When were arrived around 2:30 am the only ground transportation available were shuttles to parking lots. Fortunately someone took pity on us and gave us a lift otherwise we still might be sitting there. This sucks on Sheraton's part. Sheraton needs to provide offered services for ground transportation whenever, particularly since their primary business is serving the airport. The room was acceptable. Some major renovations had just been completed to the rooms however the work must have been low bid work. Parts of the work were clearly shoddy and there were parts there was no professional care put into it.
Stayed 1 night in Nov 2023
Response from front desk on Nov 16, 2023
We are very sorry for your experience. I am forwarding concerns to shuttle manager Thank you for your feedback

10/10 Excellent

Andrew

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and i really enjoyed our stay. Top notch property. There was not a single thing that either of us could negatively. Great staff, room, amenities, food, grounds etc. Exceeded all expectations AND we most definitely will return.
Stayed 2 nights in Nov 2023
Response from front desk on Nov 16, 2023
Thanks for staying with uswe appreciate your feedback

10/10 Excellent

Reagan, Chapel Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient!
Stayed 2 nights in Nov 2023
Response from front desk on Nov 16, 2023
Thanks for staying with uswe appreciate your feedback

10/10 Excellent

Bradley, Winston Salem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and great room condition
Stayed 2 nights in Nov 2023
Response from front desk on Nov 16, 2023
Thanks for staying with uswe appreciate your feedback

8/10 Good

Aybike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from front desk on Nov 16, 2023
Thanks for staying with uswe appreciate your feedback

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed the night before an early flight out the next morning, free starbucks coffee, free shuttle to airport, highly recommend
Stayed 1 night in Nov 2023
Response from front desk on Nov 16, 2023
Thanks for staying with uswe appreciate your feedback

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Nov 2023
Response from front desk on Nov 16, 2023
Thanks for staying with uswe appreciate your feed back!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel!
Our stay was excellent beginning with the check in with Anthony. He was absolutely wonderful! The room was updated and clean. The hotel was convenient to the airport for our early morning flight. We left our vehicle at the hotel for six days. The only problem we encountered was getting the shuttle to pick us up. We had to wait 40 minutes and the driver was not friendly (which had nothing to do with our stay at the hotel). However, I probably would park my vehicle at the airport parking lot next time.
Stayed 1 night in Oct 2023
Response from front desk on Nov 7, 2023
Thank you for staying with uswe appreciate your feedback!!!!

10/10 Excellent

Edward L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from front desk on Nov 7, 2023
Thank you for staying with uswe appreciate your feedback