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Reviews of Linden Row Inn

3 out of 5
Linden Row Inn
100 E Franklin St, Richmond, VA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 696 out of 1010 reviews" "
Rating 8 - Good. 208 out of 1010 reviews" "
Rating 6 - Okay. 63 out of 1010 reviews" "
Rating 4 - Poor. 17 out of 1010 reviews" "
Rating 2 - Terrible. 26 out of 1010 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Patricia

Travelled with group
Disliked: Staff & service
No coffee shop (closed). Long walk to find a coffee shop. Room was too warm. Problems with my bill-visited front desk twice this morning and still no one has contacted me,
Stayed 1 night in May 2024

8/10 Good

Nina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in the heart of downtown and within a few minutes walk to restaurants. Lovely spacious rooms and well maintained. A very charming hotel.
Stayed 1 night in May 2024

8/10 Good

Erik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I liked staying at the Lindon Row Inn. It’s a historic building with a beautiful inner courtyard. There is no parking on the property but that was not an issue. Our room was comfortable but could use some updating. The area was convenient. I especially liked walking around the neighborhood and looking at the architecture.
Stayed 2 nights in May 2024
Response from Linden Row Inn Staff on May 23, 2024
We are thrilled to hear that you enjoyed your stay with us! Thank you for your review and we hope to have you come back to stay with us again soon.

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Linden Row Inn Staff on May 20, 2024
We greatly appreciate you for taking the time to write this review and are delighted to hear you enjoyed your experience with us. Come back for another stay soon!

6/10 Okay

Loren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel for its location and proximity to the sites I’m most interested in visiting. So much so, I’m a repeat guest. While I understand it is a wedding venue, it would be nice if guests who are not participating in the festivities could be housed farther away from the party! Also, my neighbor checked in very late had difficulty with the key and woke me repeatedly getting the night auditor to come open the door, who then tried several keys. Two restless nights in a row will have me reconsider a future stay here.
Stayed 2 nights in May 2024

10/10 Excellent

Gwyneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, lovely staff, and wonderful surroundings!
Stayed 1 night in May 2024
Response from Guest Services on May 13, 2024
We are thrilled to hear that you enjoyed your stay with us! Thank you for your review and we hope to have you come back to stay with us again soon.

8/10 Good

gregg

Travelled with family
Liked: Cleanliness, staff & service
nice room and surrounding area; the toilet needed repair
Stayed 4 nights in Apr 2024
Response from Linden Row Inn Staff on May 20, 2024
Thank you for your review and for making Linden Row Inn your accommodations destination when visiting Richmond. We can’t wait to welcome you back for your next stay!

10/10 Excellent

Cam

Business traveller
Liked: Property conditions & facilities
Very welcoming reception staff and convenient location to historical landmarks. The room was very clean and air conditioning was great!
Stayed 1 night in May 2024
Response from Guest Services on May 13, 2024
Thank you for taking time to write this review. The team at Linden Row Inn is committed to helping our guests create a relaxing and memorable stay. We look forward to welcoming you back!

10/10 Excellent

Kelley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic property with friendly, informative staff. Love that the Inn has a cat—Abigail! She stays in the front room is precious!
Stayed 1 night in May 2024
Response from Guest Services on May 13, 2024
Thank you for this review about your stay with us! We look forward to welcoming you back to Linden Row Inn for your next stay in Richmond.

10/10 Excellent

Garrett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was comfortable, quiet, and exactly what we were looking for to be in this walkable area of downtown Richmond. Steps away from an event at the library, a great record store, as well as dining and grocery. The front desk always greeted us as we entered or exited which was very kind. We were in a room furthest from the front desk, which was totally quiet with no disruptions. Our room was refreshed while we were out which was pleasant to come back to. The TV set-up was a little dated and took some basic troubleshooting to get working, but we figured it out. The Wi-Fi was spotty and unreliable, maybe since we were so far from the front desk area, but thankfully we were not doing any work from the room so it was a non-issue for us. We didn't use the closet, but there was a spacious closet area towards the door entry inside the room. Parking was $14 for two days at a parking garage only one block away. Overall, this was a stay where the location can't be beat. You are in the heart of Richmond here and getting in/out of the hotel is a breeze. We enjoyed our stay and thank the Inn for their hospitality!
Stayed 2 nights in May 2024
Response from Katie on May 6, 2024
Thank you for your review! It is wonderful to hear that your getaway to Richmond was an enjoyable one and we cannot wait to welcome you back for your next stay.

10/10 Excellent

James, Boston

Stayed 1 night in May 2024

10/10 Excellent

Jonathan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Charming hotel. Large clean rooms. Short walk to our venue, the Hippodrome. Would recommend.
Stayed 2 nights in May 2024
Response from Guest Services on May 6, 2024
Thank you for taking the time to share your experience with us and others. We can’t wait to welcome you back for your next stay!

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and in a great location!
Stayed 3 nights in Apr 2024
Response from Linden Row Inn Staff on May 3, 2024
We are thrilled to hear that you enjoyed your stay with us! Thank you for your review and we hope to have you come back to stay with us again soon!

10/10 Excellent

Stefanie

Stayed 1 night in Apr 2024
Response from Guest Services on May 22, 2024
Thank you for your 5/5 rating! We hope to welcome you back soon.

4/10 Poor

francisco, Laval

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Linden Row Inn Staff on Apr 30, 2024
We are so glad to hear that you enjoyed your time at Linden Row Inn. Thank you for your review and we hope to have you come back to visit us to see all of the great things Richmond has to offer!

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is wonderful and charming!
Stayed 2 nights in Apr 2024
Response from Linden Row Inn Staff on Apr 30, 2024
We greatly appreciate you for taking the time to write this review and are delighted to hear you enjoyed your experience with us. Come back for another stay soon!

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Linden Row Inn Staff on Apr 30, 2024
Thank you for your review and for making Linden Row Inn your accommodations destination when visiting Richmond. We can’t wait to welcome you back for your next stay!

10/10 Excellent

Ronda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 25, 2024
Thank you for your 5/5 rating! We hope to welcome you back soon.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a unique property that I will stay at every time I am in Richmond. The staff wad amazing, and they treated me like royalty. I can't recommend enough!
Stayed 1 night in Jan 2024
Response from Guest Services on Apr 23, 2024
We are pleased to hear that we were able to make your stay a comfortable and enjoyable one. Thank you for your review and we can’t wait to welcome you back for your next stay!

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 25, 2024
Thank you for your 5/5 rating! We hope to welcome you back soon.

10/10 Excellent

Anne-Marie

Liked: Staff & service, property conditions & facilities
Always stay at Linden Row Inn. Like its quaint charm, helpful staff, Parterre restaurant, comfortable rooms, & convenience to places in Richmond.
Stayed 1 night in Apr 2024
Response from Katie on Apr 23, 2024
Thank you for your review and for making Linden Row Inn your accommodations destination when visiting Richmond. We can’t wait to welcome you back for your next stay!

8/10 Good

Christine

Stayed 1 night in Apr 2024
Response from Linden Row Inn Staff on Apr 22, 2024
Thank you for your review and for choosing to stay at Linden Row Inn. We hope to welcome you back for another stay should your travels bring you back to the area.

10/10 Excellent

Erin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed here a few times now and will continue to come back! Clean, friendly staff, absolutely charming, and a great location.
Stayed 2 nights in Mar 2024
Response from Linden Row Inn Staff on Apr 11, 2024
It is always a pleasure to hear when a guest has had such a great experience with us. Your review is greatly appreciated and we can’t wait to welcome you back for another great stay.

6/10 Okay

Kris

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It’s a unique property as each section was a row house. There is a small elevator, but loading and unloading you need to do from an outside porch with steps. Pack lightly!
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 9, 2024
Thank you for this review about your stay with us! We look forward to welcoming you back to Linden Row Inn for your next stay in Richmond.

6/10 Okay

Farah

Stayed 1 night in Apr 2024

10/10 Excellent

Kristen

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, great location! We’ll definitely be back!
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 4, 2024
Thank you for your review! It is wonderful to hear that your getaway to Richmond was an enjoyable one and we cannot wait to welcome you back for your next stay.

10/10 Excellent

Eleanor, Midlothian

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Linden Row Inn Staff on Apr 22, 2024
We are thrilled to hear that you enjoyed your stay with us! Thank you for your review and we hope to have you come back to stay with us again soon.

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service
Nice spacious room for a family of four. But could definitely could use more hooks/rods for hanging towels - need to have enough for four people!
Stayed 2 nights in Mar 2024
Response from Guest Services on Apr 2, 2024
Thank you for your review! We greatly appreciate your recommendation and for sharing your experience with others, and hope that you will come stay with us again.

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We phoned the day before requesting a cot and were told not to worry and to ask for it the day of arrival. When we arrived at the hotel they said we should have requested it and they could arrange for it the following day. The next morning we got the same story. It took two days of persisting to get the cot delivered to the room. Seemed like the staff weren't communicating and weren't interested in providing the cot. There is no room cleaning on Saturday which is fine had we been made aware at check-in. The elevator is a bit shoddy but easily fixed. It is a great hotel, clean, resident cat, restaurant looked great, although we didn't eat there. Great location to walk to the convention center. Stella's and Perly's are right around the corner.
Stayed 4 nights in Mar 2024
Response from Linden Row Inn Staff on Apr 10, 2024
Thank you for taking the time to share your experience with us and others. We can’t wait to welcome you back for your next stay!

10/10 Excellent

Diana, Rockville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, convenient. Floor lamp not working.
Stayed 1 night in Mar 2024
Response from Katie on Apr 2, 2024
Thank you for your review and the compliments about our hotel and staff. We are so glad that you enjoyed your time with us and hope to see you again soon for a future stay.

6/10 Okay

Sharon

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel is beautiful but ridiculous with luggage as you have to haul bags ip and down stairs. Sound carries EVERYWHERE. Doors dont close or they are slamming. Staff, except one, seemed indifferent.
Stayed 3 nights in Mar 2024

10/10 Excellent

Dr. Randy C

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful experience. The staff and amenities were excellent.
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 2, 2024
We are so glad to hear that you enjoyed your time at Linden Row Inn. Thank you for your review and we hope to have you come back to visit us to see all of the great things our city has to offer!

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Architecturally unique and visually swell.
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 2, 2024
Thank you for this review about your stay with us! We look forward to welcoming you back to Linden Row Inn for your next stay in Richmond.

6/10 Okay

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel info said breakfast available — practically nonexistent and stopped serving without prior info at 8:30am. Room was musty. Toiletries minimal — one bottle of shampoo/conditioner/gel for 4 people. Tub didn’t drain properly.
Stayed 1 night in Mar 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 26, 2024
Thank you! We can’t wait to welcome you back for your next stay!

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service
The staff was highly accommodating. The inn had a unique charm, unlike chain hotels. The only negative is that the rooms were in need of a bit of renovation and some lights on the balconies were out.
Stayed 5 nights in Mar 2024
Response from Katie on Mar 25, 2024
Thank you for taking the time to write this review! Our team works diligently to make sure our guests have a memorable stay. We will address the lighting issue ASAP. Come back for another stay soon!

6/10 Okay

Margaret, Washington

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Andralyn

Stayed 1 night in Mar 2024
Response from Guest Services on Apr 9, 2024
Thank you for your 5/5 rating! We hope to welcome you back soon.

10/10 Excellent

Carlee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My sister and I loved staying at the Inn! Being surrounded by history, the street was quiet and the staff were very friendly and helpful. We really enjoyed how clean and soft the beds were! In the future, we will definitely be staying here!
Stayed 1 night in Mar 2024
Response from Katie on Mar 25, 2024
Thank you for your review! It is wonderful to hear that your getaway to Richmond was an enjoyable one and we cannot wait to welcome you back for your next stay.

8/10 Good

Janice

Liked: Cleanliness, staff & service
It was a nice enough place but certainly nothing special. So the price being charged for a basic room is outlandish. And then the prices double on weekends. I felt like I was being taken advantage of.
Stayed 2 nights in Mar 2024

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lamont was extra helpful and our stay was great as usual.
Stayed 1 night in Mar 2024
Response from Katie on Mar 14, 2024
Thank you for your review and the compliments about our hotel and staff. We are so glad that you enjoyed your time with us and hope to see you again soon for a future stay.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 14, 2024
Thank you for your 5/5 rating! We hope to welcome you back soon.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 7, 2024
Thank you for your 5/5 rating! We hope to welcome you back soon.

8/10 Good

Tan

Travelled with family
Liked: Staff & service
Disliked: Amenities
The property is unique and has a old American charm.
Stayed 2 nights in Feb 2024
Response from Guest Services on Mar 25, 2024
Thank you for taking the time to share your experience with us and others. We can’t wait to welcome you back for your next stay!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 25, 2024
Thank you for your 5/5 rating! We hope to welcome you back soon.

10/10 Excellent

Helene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 7, 2024
Thank you for your 5/5 rating! We hope to welcome you back soon.

6/10 Okay

Ryan

It’s interesting. But need to use a parking garage and walk to hotel. Not convenient.
Stayed 1 night in Feb 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
mediocre
The hotel seemed a bit run down. The insulation was lacking as we could clearly hear the individuals above us. The decor was heavy and tired. However, it was clean.
Stayed 1 night in Feb 2024

8/10 Good

Elisa

Liked: Cleanliness, staff & service
Just noise, very nice staff and a good restaurant.
Stayed 4 nights in Feb 2024