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Reviews of Homewood Suites by Hilton Richmond-Chester

3 out of 5
Homewood Suites by Hilton Richmond-Chester
12810 Old Stage Rd, Chester, VA

Reviews

7.8

Good

Rating 10 - Excellent. 145 out of 323 reviews" "
Rating 8 - Good. 73 out of 323 reviews" "
Rating 6 - Okay. 46 out of 323 reviews" "
Rating 4 - Poor. 40 out of 323 reviews" "
Rating 2 - Terrible. 19 out of 323 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Vitaliy

Stayed 1 night in Mar 2024

8/10 Good

Shamar

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Rooms was clean and comfortable
Stayed 1 night in Feb 2024
Response from Kevin S. on Mar 18, 2024
We're happy to hear that you enjoyed your stay, thank you for taking the time to provide us with your feedback.

6/10 Okay

Rebecca

Travelled with group
Liked: Cleanliness, staff & service
Mixed experience
The service was spectacular. However, we asked for a toaster in our room and was told that the rooms were not provided with toasters and we would have to use the communal toaster in the dining area. Then, friends came to stay in a different room and they had a toaster! Additionally, we were in a 2 bedroom, 2 bath suite. The unit had 2 furnaces, one of which wasn't working. We ended up having to use space heaters to keep the suite warm. Not great given we paid over $300 per night for our stay.
Stayed 3 nights in Jan 2024

4/10 Poor

Martin

Very dirty , price expensive
Stayed 1 night in Jan 2024
Response from Kevin S. on Jan 8, 2024
We're very sorry to hear that you did not enjoy your stay. Our team strives to provide a comfortable and clean environment for our guests. We hope that you will give us another chance in the future.

8/10 Good

Greg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was great as was breakfast, but my room was right by the exit and for some reason maintenance staff needed to work on a door at 8am , slamming the door repeatedly easily 100 times over an hour period
Stayed 1 night in Dec 2023
Response from Kevin S. on Jan 8, 2024
Thank you for taking the time to share your feedback regarding your experience at our hotel. We are happy to hear that you enjoyed your stay but would like to apologize for the inconvenience that you experienced with the maintenance person. We will use this opportunity to ensure that our guests do not experience this again in the future.

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Dec 2023
Response from Kevin S. on Jan 23, 2024
We're so happy to hear that you enjoyed your stay. We look forward to welcoming you back the next time that you are in the Chester area!

2/10 Terrible

Amanda

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Under construction and or worth the money to stay here-go to courtyard-it’s in the same parking lot!!!!
Stayed 2 nights in Nov 2023
Response from Kevin S. on Jan 8, 2024
We are very sorry to hear that you did not enjoy your stay. Our renovations are nearly complete and we hope that you will give us another chance.

2/10 Terrible

Amy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Many amenities were not available, free water was No accessible when the water was off for several hours, no hot water and no gym or pool.
Stayed 4 nights in Oct 2023

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy beds, nice rooms
Stayed 2 nights in Sep 2023
Response from Kevin S. on Sep 27, 2023
Thank you for taking the time to share your feedback. We're very happy to hear that you enjoyed your stay!

6/10 Okay

Verified traveller

Disliked: Cleanliness
It's okay to spend a night
It was not bad, it was not good. I don't have anything really good or bad to say about the place. I found lots of hair in the bathroom. I find that off putting.
Stayed 1 night in Aug 2023
Response from Kevin S. on Sep 27, 2023
Thank you for sharing your feedback regarding your stay. We appreciate this information and are continually striving to improve our guests experience. We hope to see you again soon!

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Just an overnight. All of our needs were met.
Stayed 1 night in Aug 2023
Response from Kevin S. on Aug 25, 2023
We’re very happy to hear that you enjoyed your stay. We hope you’ll come see us again the next time that you’re in the area!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4 guys in parking lot without shirts on peeking into vehicles
Stayed 1 night in Aug 2023
Response from Kevin S. on Sep 27, 2023
Thank you for sharing this information with us. We take the safety and security of our property and guests very seriously and have increased our parking lot surveillance.

10/10 Excellent

Deborah

Stayed 2 nights in Aug 2023
Response from Kevin S. on Sep 27, 2023
We're happy to hear that you enjoyed your stay!

8/10 Good

Nidya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Person at front desk very nice his bame is Victor
Stayed 1 night in Aug 2023
Response from Kevin S. on Aug 25, 2023
Thank you for taking the time to share your feedback. Victor is a great part of our team. We hope you’ll come back and see us again soon!

4/10 Poor

Cristina

Disliked: Staff & service, property conditions & facilities
Room was old and not clean. Water damage in room and not worth the price.
Stayed 1 night in Jul 2023
Response from Kevin S. on Jul 21, 2023
We're very sorry to hear that you did not enjoy your stay at our hotel. We are constantly working to improve our guests experience and hope that you will give us another chance in the future.

10/10 Excellent

Maria

Stayed 5 nights in Jul 2023
Response from Kevin S. on Jul 19, 2023
We’re very happy to hear that you enjoyed our hotel. Thanks so much for leaving your feedback, we look forward to seeing you again soon!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service
Stayed 5 nights in Jul 2023
Response from Kevin S. on Jul 19, 2023
We’re very happy to hear that you enjoyed our hotel. Thanks so much for leaving your feedback, we look forward to seeing you again soon!

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Kevin S. on Jun 6, 2023
Thank you for sharing your feedback. We're very happy to hear that you enjoyed your stay and look forward tol welcoming you back soon!

10/10 Excellent

Reginald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was just all around great
Stayed 3 nights in May 2023
Response from Kevin S. on Jun 6, 2023
Thank you for taking the time to share your feedback regarding your recent stay. We're very happy to hear that you had a great experience!

10/10 Excellent

Dustin

Liked: Staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in May 2023
Response from Kevin S. on May 19, 2023
We're very happy that you enjoyed your stay. We look forward to welcoming you back in the future!

8/10 Good

Monica

Stayed 1 night in Apr 2023
Response from Kevin S. on May 17, 2023
Thank you for taking the time to share your feedback with us. We're very happy to hear that you enjoyed your stay and look forward to welcoming you back again in the future!

10/10 Excellent

Erin

Stayed 1 night in Apr 2023
Response from Kevin S. on Apr 11, 2023
Thank you for taking the time to provide your feedback on your recent stay. We're very happy to hear that you enjoyed yourself and look forward to welcoming you back soon!

10/10 Excellent

Daniel A

Stayed 1 night in Apr 2023
Response from Kevin S. on Apr 11, 2023
Thank you for taking the time to provide your feedback on your recent stay. We're very happy to hear that you enjoyed yourself and look forward to welcoming you back soon!

6/10 Okay

Thomas

Stayed 1 night in Apr 2023
Response from Kevin S. on Apr 11, 2023
Thank you for taking the time to review your recent stay. Our team is striving to ensure that all of our guest enjoy their stays. We hope that you will give us another chance in the future.

10/10 Excellent

Natasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well kept.
Stayed 1 night in Mar 2023
Response from Kevin S. on Apr 3, 2023
Thank you for taking the time to provide your feedback regarding your recent stay at our hotel. We're very happy to hear that you enjoyed your stay and look forward to welcoming you back soon!

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Kevin S. on Mar 4, 2023
Thanks so much for sharing your feedback, we’re very happy to hear that you enjoyed your stay.

8/10 Good

Pedro

Stayed 9 nights in Feb 2023
Response from Kevin S. on Mar 3, 2023
Thank you for providing your feedback about your recent stay with us. We're very happy to hear that you enjoyed your stay and look forward to welcoming you back soon!

2/10 Terrible

Pauline

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The front desk person was lovely. The room, however, smelled of smoke, there were dirty dishes in the dishwasher, no sheets, pillows or blanket for the pull out couch, ice machine didn’t work and in general not very clean.
Stayed 1 night in Jan 2023
Response from Kevin S. on Mar 3, 2023
We're very sorry to hear about the issues that you experienced during your recent stay with us. Our team is continually working to improve our property and our guests experience. We hope that you will give us another chance in the future.

4/10 Poor

lakythia, jamaica

Travelled with family and small children, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Our room had roaches
Response from Kevin S. on Dec 28, 2022
We're very sorry to hear about your experience at our hotel. We take the comfort, and cleanliness of our guest rooms very seriously and are committed to ensuring that all of our guests have a pleasant experience.

8/10 Good

Angel

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Its ok for a one night trip.
It was good for a 1 night stay, kitchen we didnt need but the bed arrangement was fine. Like having a sitting area if everyone doesnt go to bed at the same time. Check in clerk was nice. Couldn't use app to check in because hotels.com doesn't send you an actual confirmation number to put in the hilton app. Hotel is worn and dated. Chip in the tub ceramic, couch looks really worn. No linen for pull out sofa. Bedding is thin and no extra blankets but lobby is nice. Lobby is updated with fireplace .
Stayed 1 night in Dec 2022

6/10 Okay

Josiane

Travelled with partner
Liked: Staff & service
Liked your staff very much. Very helpful: Maria, Victor, Kelly and Rosemary.

10/10 Excellent

Daniel, Snowmass

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, clean and close to everything.
Stayed 2 nights in Nov 2022
Response from Kevin S. on Nov 25, 2022
Thank you for taking the time to share your feedback. We're very happy to hear that you enjoyed your stay!

2/10 Terrible

Shanice

Stayed 1 night in Nov 2022

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel
Stayed 1 night in Oct 2022
Response from Kevin S. on Oct 31, 2022
Thank you for taking the time to share your feedback. We're very happy to hear that you enjoyed your stay!

4/10 Poor

Jingwen

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very old facility, compact room. We select a jet bath, hoping to have some fun. Hair was flushed out from jets...
Stayed 1 night in Oct 2022
Response from Kevin S. on Oct 31, 2022
We're very sorry to hear about your experience during your recent stay with us. Our team is working hard to ensure that we have clean and comfortable rooms for all of our guests. We are also very excited to be beginning a full renovation in the coming weeks.

6/10 Okay

Karen R

Travelled with family and small children
Disliked: Cleanliness
Nice breakfast
Stayed 3 nights in Oct 2022
Response from Kevin S. on Nov 25, 2022
We're happy to hear that you enjoyed our breakfast. We look forward to welcoming you back in the future!

4/10 Poor

Robert

Disliked: Cleanliness, property conditions & facilities
Deteriorating Conditions
We’ve stayed here about 6 times. Swimming pool has been closed for months. In our room the main TV was broken. One electric cook top element was broken and so was the dishwasher. We had only 1 dinner fork. Ice machine on 5th floor has been broken for a month; now the 6th floor machine is out of order. Breakfast coffee was cold. Chester VA is a main stop-over for us. We will be choosing another hotel from now on.
Stayed 1 night in Oct 2022
Response from Kevin S on Nov 25, 2022
We're very sorry to hear about the conditions that you experienced during your recent stays. Our pool has been completely resurfaced and will open next week. In addition, we will be beginning a full renovation very soon. We hope that you will give us another chance in the future!

4/10 Poor

Darnell, Washington

Travelled with family and small children
Disliked: Property conditions & facilities
Needs to be remolded
Stayed 1 night in Sep 2022
Response from Kevin S. on Sep 26, 2022
Thank you for taking the time to provide your feedback on your recent stay. We are very excited to be beginning a complete renovation and look forward to having a like new hotel in the near future.

8/10 Good

Genevra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excellent and breakfast was good
Stayed 2 nights in Sep 2022
Response from Kevin S. on Sep 26, 2022
Thank you for taking the time to provide your feedback. We're very happy to hear that you enjoyed your stay and look forward to welcoming you back the next time that you're in the Chester area.

8/10 Good

Sophia

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Vivian

Stayed 1 night in Aug 2022
Response from Kevin S. on Aug 22, 2022
Thank you for taking the time to share your feedback. We're happy to hear that you enjoyed your stay and look forward to welcoming you back in the future!

6/10 Okay

Taryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022
Response from Kevin S. on Aug 19, 2022
Thank you for taking the time to share your feedback regarding your recent stay with us. We are excited to be beginning a renovation in the very near future and hope you'll stay with us the next time that you're in the Chester area!

10/10 Excellent

Kristal

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I didn’t like that I had to wait almost 30 to 40 mins after check in for my room to finish being cleaned. Other then that everything else was great
Stayed 1 night in Aug 2022
Response from Kevin S. on Aug 8, 2022
Thank you so much for your feedback regarding your stay at our hotel. I'm very sorry to hear about the wait that you experienced during check in. I am very happy to hear that you enjoyed the rest of your stay. We look forward to welcoming you back the next time that you are in the Chester area!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay and the staff was very nice and very pleasant and the room was like being at home. The hotel was very clean and it was a great place to stay and the complimentary breakfast was great.
Stayed 1 night in Jul 2022
Response from Kevin S. on Jul 25, 2022
Thank you for taking the time to share your feedback. We're very happy to hear that you enjoyed your stay and look forward to welcoming you back soon!

8/10 Good

Chantel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay
Stayed 1 night in Jul 2022
Response from Kevin S. on Jul 13, 2022
Thank you for taking the time to share your feedback. We're very happy to hear that you enjoyed your stay and look forward to welcoming you back soon!

10/10 Excellent

Maurice

Stayed 1 night in May 2022
Response from Kevin S. on Jul 14, 2022
Thank you for taking the time to share your feedback. We're very happy to hear that you enjoyed your stay!

2/10 Terrible

Stacey

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent almost $200 a night to stay here. It was dirty, bathroom fixtures were broken. Used bar of soap in the shower. Furniture was stained, was given a smoking room without telling me. I will never stay at a Hilton again. Staff was made aware 1st day of broken fixtures and used soap in the shower yet did nothing. Pool was closed for the entire duration but was advertised when I booked the room. Hotel advertised laundry in the hotel but you had to pay extra to use it. I've stayed at other hotels that didn't charge for landry. The elevators were dirty and everything except the lobby and breakfast area was old, out dated, and broken. Very disappointed with my stay and will never come back.
Stayed 4 nights in Jul 2022
Response from Kevin S. on Jul 25, 2022
I'm very sorry to hear about the issues that you experienced during your stay. Our team is working to address the issues that you have mentioned and hopes to have these issues resolved very soon. We appreciate you taking the time to provide your feedback regarding your recent stay.

10/10 Excellent

Claudia, San Diego

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were wonderful at checkin considering I was with 2 kids and one running around like a maniac in the lobby. Quick and helpful so that I could put my gremlins away. Spacious and good breakfast. Room was clean and spacious as well. And all clean and in good condition.
Stayed 1 night in Jul 2022
Response from Kevin S. on Jul 6, 2022
Thank you so much for sharing your feedback. We are very happy to hear that you enjoyed your stay and look forward to welcoming you back the next time that you're in the Chester area!

10/10 Excellent

Darlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice. Having a separate living vs sleeping room was great, as was the full kitchen. And giving us free water bottles any time we wanted was a very nice touch in such a hot and humid area.
Stayed 3 nights in Jun 2022
Response from Kevin S. on Jun 27, 2022
Thanks so much for taking the time to share your feedback! We're happy to hear that you enjoyed your stay and look forward to welcoming you back soon!

4/10 Poor

Joselyn

Travelled with family and small children
Disliked: Property conditions & facilities
They definitely need a remodeling,bathroom is not in a good condition,seems like everything in that room need to be remodeled .
Stayed 1 night in Jun 2022
Response from Kevin S. on Jun 27, 2022
We're very sorry to hear about the condition of the room that you stayed in. We are excited to be planning a renovation in the very near future and hope that you will give us another chance in the future!