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Response from Assistant General Manager, Jennie on Dec 25, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay here at Fairfield.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Fairfield team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
8/10 Good
Linda
Dec 5, 2023
Linda
Stayed 1 night in Dec 2023
Response from Assistant General Manager, Jennie on Dec 25, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay here at Fairfield.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Fairfield team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
Response from Assistant General Manager, Jennie on Dec 25, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay here at Fairfield.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Fairfield team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
6/10 Okay
Jeniece
Travelled with family
Nov 25, 2023
Liked: Property conditions & facilities
The hotel is nice but they didn't come in and clean and we had to keep asking for towels. But it was a convenient hotel, relatively clean upon entry and reasonably priced.
Jeniece
Stayed 3 nights in Nov 2023
Response from Assistant General Manager, Jennie on Dec 25, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay here at Fairfield.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Fairfield team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
Excellent cleanliness and amenities. Great breakfast. Good location. Friendly helpful staff.
Verified traveller
Stayed 1 night in Nov 2023
Response from Assistant General Manager, Jennie on Nov 6, 2023
I recognize your time is valuable and appreciate the feedback you have provided. Receiving warm and friendly service from our staff sets the tone for a great stay. I hope you choose to stay with us again, whenever your travels bring you back to the area.
Response from Assistant General Manager, Jennie on Oct 24, 2023
I recognize your time is valuable and appreciate the feedback you have provided. Receiving warm and friendly service from our staff sets the tone for a great stay. I hope you choose to stay with us again, whenever your travels bring you back to the area.
Response from Assistant General Manager, Jennie on Oct 24, 2023
I recognize your time is valuable and appreciate the feedback you have provided. Receiving warm and friendly service from our staff sets the tone for a great stay. I hope you choose to stay with us again, whenever your travels bring you back to the area.
8/10 Good
Verified traveller
Business traveller, Travelled with family
Oct 15, 2023
Liked: Cleanliness, staff & service, room comfort
Verified traveller
Stayed 1 night in Oct 2023
Response from Assistant General Manager, Jennie on Oct 24, 2023
I recognize your time is valuable and appreciate the feedback you have provided. Receiving warm and friendly service from our staff sets the tone for a great stay. I hope you choose to stay with us again, whenever your travels bring you back to the area.
2/10 Terrible
Raquel
Oct 10, 2023
Raquel
Stayed 1 night in Oct 2023
Response from Assistant General Manager, Jennie on Nov 6, 2023
On behalf of the Fairfield team we want to apologize for any inconvenience you may have experienced during your recent stay. We strive to provide our guests with excellent service. Thank you for bringing this matter to our attention. Thank you for choosing to stay at Fairfield and we hope to see you again in the future.
Response from General Manager, Cherelle Bryson on Oct 10, 2023
Thank you for your review Elizabeth! We look forward to your return.
8/10 Good
mike, Fairfield
Oct 2, 2023
mike
Stayed 1 night in Oct 2023
Response from Assistant General Manager, Jennie on Oct 24, 2023
I recognize your time is valuable and appreciate the feedback you have provided. Receiving warm and friendly service from our staff sets the tone for a great stay. I hope you choose to stay with us again, whenever your travels bring you back to the area.
10/10 Excellent
Stephanie
Sep 30, 2023
Stephanie
Stayed 1 night in Sep 2023
Response from General Manager, Cherelle Bryson on Oct 10, 2023
Thank you for rating us 10/10 Stephanie! We're thrilled you enjoyed your stay!
The front desk clerk during check in and the clerk in the evening were exceptional. Breakfast was good and the attendant excellent. Sorry I don't remember names
KENYA
Stayed 2 nights in Sep 2023
Response from AGM Jennie on Sep 21, 2023
Thank you for sharing about your positive experience here at Fairfield. We look forward to seeing you again!
My wife and I stayed here overnight while I was intown for work. The rooms were clean and comfortable and the staff was kind and accomodating. The system where the TV is on and greets you with a personalized greeting is a nice touch. My only nitpicky knocks against it were breakfast in the morning was just okay and parking lot has a divisive median planted with prickly shrubs (I only mention because while we were there, an older guess tried traversing it and fell down in the parking lot, seems like an unnecessary obstacle for people just trying to get to their cars quickly).
Bryan
Stayed 1 night in Aug 2023
Response from AGM Jennie on Sep 21, 2023
Thank you for sharing about your positive experience here at Fairfield. We look forward to seeing you again!
We were first put in a room that smelled "damp", i think it was Rm 434. We asked to be moved and we were moved to the first floor; room had "no smell" and we were fine.
Place is clean, it was a nice stay.
Breakfast area is clean & organized. Bonnie was very helpful and attentive
Melody
Stayed 1 night in Aug 2023
Response from Jennie Gold on Aug 27, 2023
Dear Melody,Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve the experience provided to our guests.You brought to my attention that during your recent stay, we fell short of meeting your expectations while checking in. Your experience has been shared with the leadership team who joins me in offering not only our sincere apologies for the team’s shortcomings, but our commitment to resolving these issues in order to improve your experience in the future.We're happy to hear that you enjoyed your stay and our wonderful breakfast attendant. We hope to see you again in the future!
10/10 Excellent
Robert
Aug 18, 2023
Robert
Stayed 2 nights in Jul 2023
Response from AGM Jennie on Sep 21, 2023
Thank you for sharing your positive experience here at Fairfield. We look forward to seeing you again!
The property was great. The beds weren't very comfortable.
Christie
Stayed 1 night in Jul 2023
Response from General Manager, Cherelle Bryson on Aug 3, 2023
Thank you, Christie, for sharing your feedback. We are happy to receive your 5/5 rating and apologize the bed wasn't quite comfortable for you.
6/10 Okay
Brigitte
Jul 18, 2023
Brigitte
Stayed 1 night in Jul 2023
4/10 Poor
Danielle
Travelled with family
Jul 16, 2023
Disliked: Property conditions & facilities
Disappointed
Refrigerator was not working when I arrived. When maintenance “fixed” the issue it started freezing everything. The bathroom sink wouldn’t drain. The beds were full size vs the queen size advertised.
Danielle
Stayed 3 nights in Jul 2023
Response from General Manager, Cherelle Bryson on Jul 19, 2023
Dear Danielle,Our goal is to meet and exceed our guest expectations and we're disappointed to hear we missed our opportunity during your stay with us. Your feedback is important to us and will be shared with our Team for ongoing improvement and training reinforcement. We hope you will continue to stay with Marriott on your future travels.
Great overnight stay. Pleasant check in with friendly staff, clean, comfortable, excellent breakfast selection, very nice location close to restaurants, etc. Would definitely stay again.
Nicole
Stayed 1 night in Jun 2023
Response from General Manager, Cherelle Bryson on Jul 19, 2023
Nicole,Thank you for sharing this feedback with us. To love to hear how our guests have enjoyed their stay. We look forward to your return.
The hotel was clean and updated. The staff were friendly and helpful. The breakfast was fine, with healthy options. The walls are a little thin.
Diana
Stayed 3 nights in Jun 2023
Response from General Manager, Cherelle Bryson on Jul 19, 2023
Diana,Thank you for your feedback. We are pleased to hear your had wonderful staff interactions and enjoyed our breakfast buffet. We look forward to your return!