Exterior
Check availability

Reviews of Omni Richmond Hotel

4 out of 5
Omni Richmond Hotel
100 S 12th St, Richmond, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 710 out of 1156 reviews" "
Rating 8 - Good. 239 out of 1156 reviews" "
Rating 6 - Okay. 104 out of 1156 reviews" "
Rating 4 - Poor. 48 out of 1156 reviews" "
Rating 2 - Terrible. 55 out of 1156 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was amazing and the rooms were clean
Stayed 2 nights in May 2024

8/10 Good

Kevon

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very good
Stayed 4 nights in May 2024

6/10 Okay

Anthony, Randolph

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Sheryl on May 21, 2024
Hi Anthony, Thank you for your feedback, we appreciate you taking the time out to let us know about your stay and will share your response with the team. Regards

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the hotel was beautiful and first class all the way, it was the staff that impressed me the most. So friendly and helpful, the Valets, the front desk people, the cleaning service, all brilliant
Stayed 1 night in May 2024
Response from Shonte on May 20, 2024
Thank you for your feedback. We appreciate your choice to stay with us.

10/10 Excellent

Adriana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had kept its character and charm.
Stayed 1 night in May 2024
Response from Loyalty Ambassador/ Front Office Supervisor on May 13, 2024
Good Morning! Thank you for taking time to complete a survey of your stay with us. I am delighted to see that you had such an amazing experience. :) Your comments are greatly valued. Looking forward to having you as a returning guest.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to downtown Richmond, friendly staff!
Stayed 1 night in May 2024
Response from Loyalty Ambassador/ Front Office Supervisor on May 13, 2024
Good Morning! Thank you for taking time to complete a survey of your stay with us. Being perfectly centered in the heart of the city allows all of our guests to enjoy all festivities with ease. I am delighted to see that you had such an amazing experience. Looking forward to having you as a returned guest!

4/10 Poor

Lauren

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I checked out only moments after checking in. The first room they gave me had a bad smell, the air didn’t work, sheets were dirty, and the mirror in the bathroom was literally falling off the wall. They moved me to another room and it was just as bad. I got out of there and booked another hotel nearby.
Response from Loyalty Ambassador/ Front Office Supervisor on May 13, 2024
Hello Lauren. I am very sorry for your experience with us. We take pride in providing top tier service with exceptional rooms. It appears that we did not meet our expectations during your visit. I would love to invite you back to show this stay was an exception. Should you be ever so gracious, I am sure that your perception of the Omni Hotel Richmond would be gravely different. Looking forward to another opportunity to be of service.

10/10 Excellent

Joseph, Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
Omni was great convenient and clean.
Stayed 1 night in May 2024
Response from Loyalty Ambassador/ Front Office Supervisor on May 13, 2024
Good Morning! Thank you for taking time to complete a survey of your stay with us. I am delighted to see that you had such an amazing experience. Looking forward to having you as a returned guest!

8/10 Good

Bill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities, easy access, friendly staff. Three issues: periodic noises coming from the HVAC vent/facilities. Confusion about lack of housekeeping (including replenishing coffee) associated with tag on the door. Suggest you separate that from the tag for do not disturb. Extra payments disguise the price. WiFi should be built into the room price. Overnight parking and valet service is too expensive.
Stayed 2 nights in Apr 2024
Response from Loyalty Ambassador/ Front Office Supervisor on May 13, 2024
Good Morning Bill. Thank you for taking time to complete a survey of your stay with us. Your feedback is greatly valued. Thank you for your comments. We look forward to having another opportunity to service your hospitality needs in the future!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Nice!
Stayed 1 night in Mar 2024
Response from Loyalty Ambassador/ Front Office Supervisor on Apr 25, 2024
Hello Thomas. We are delighted to see that you had such an incredible experience with us and we greatly value your feedback. Looking forward to having you as a returning guest.

8/10 Good

Cadee, Clovis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It said walkable, there were a few restaurants but not many. Some homeless around I asked the desk if it was safe to walk alone, they seemed skeptical
Stayed 3 nights in Apr 2024
Response from Loyalty Ambassador/ Front Office Supervisor on Apr 25, 2024
Good Afternoon. Thank you for taking a moment to complete a survey of your stay. We hope to have another opportunity to serve you in the future.

10/10 Excellent

Lamonte

Travelled with family
Liked: Cleanliness, staff & service, amenities
The parking was not easily accesible. Although used valet parking because of ADA persons. A bit pricey. Overall, great hotel.
Stayed 2 nights in Apr 2024
Response from Loyalty Ambassador/ Front Office Supervisor on Apr 25, 2024
Good Afternoon Lamonte. Thank you for taking a moment to share your feedback with us. Your comments assist our team to delivery a superior experience and your comments will be shared with our valet team. Hoping to have another opportunity to have you with us. :)

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Shonte on Apr 16, 2024
Thank you for your feedback, we appreciate your choice to stay with us.

10/10 Excellent

James, Hanover

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Shonte on Apr 16, 2024
Thank you for your feedback, we appreciate your choice to stay with us.

10/10 Excellent

Shaunte

Excellent
Stayed 1 night in Apr 2024
Response from Loyalty Ambassador/ Front Office Supervisor on Apr 14, 2024
Hello Shaunte. Thank you for taking time to complete a survey of your stay with us. We are delighted to see that you enjoyed your stay! Looking forward to seeing you again.

10/10 Excellent

Renee

I had not been to Richmond in 25 years and wasn't sure where to stay. The last time I was in town, it wasn't all that safe, but I was extremely comfortable at the Omni. I walked the area, enjoyed wonderful food and was pleased at the friendliness of the staff! Thank you and I would stay here again if in Richmond!
Stayed 1 night in Apr 2024
Response from Shonte on Apr 16, 2024
Thank you for your feedback, we appreciate your choice to stay with us.

10/10 Excellent

Buster

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome 😎💯
Stayed 1 night in Apr 2024
Response from James - Front Office Manager on Apr 19, 2024
Thank you for staying with us at the Omni Richmond Hotel. We appreciate your feedback and hope to welcome you back soon!

4/10 Poor

Master

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Loyalty Ambassador/ Front Office Supervisor on Apr 12, 2024
Hello Master. Thank you for taking time to complete a survey of your stay with us. We take pride in providing top tier service and it does not seem that we met our mark during your visit. I would like to invite you back to show this stay was an exception. Please accept my most sincere apologies and we hope to have another opportunity to service your future hospitality needs.

8/10 Good

Daphne, Leesburg

Liked: Cleanliness, staff & service, property conditions & facilities
Nice - kind of basic for the price but no issues. Valet parking system was down - it would have been nice for them to tell me that when I deposited the car rather than after I spent five minutes going through the automated system for them to tell me they had no record of my vehicle and then waiting in line for 5 minutes to learn that system was not working
Stayed 1 night in Mar 2024
Response from Loyalty Ambassador/Front Office Supervisor on Apr 2, 2024
HI Daphne! Thank you for taking time to complete a survey of your stay. Your feedback is instrumental in our teams success. I would like to apologize for our system challenges. Unfortunately, this was an unforeseen event. We hope that your inconvenience does not hinder you from returning as it would be our pleasure to assist your hospitality when returning to the area.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Loyalty Ambassador on Mar 26, 2024
Good Afternoon Jorge! Thank you for taking time to complete a survey of your visit. I am delighted to see that you had a phenomenal experience! Looking forward to another opportunity to service your future hospitality needs.

10/10 Excellent

Maya

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and great staff
Stayed 2 nights in Mar 2024
Response from Shonte on Mar 24, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kenya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue was the toiletries in our bathroom were empty. Like they weren’t changed out from the last guest.
Stayed 1 night in Mar 2024
Response from Shonte on Mar 24, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Brandi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the property and the location. Located easy access and walking distance to a lot of cool places in Richmond. The hotel was very clean and I felt super safe. The staff is excellent! The beds are comfy and the hotel was quiet. A couple of things that I believe should be changed. For the price of the hotel, parking should be free or at least validated. Number two is coffee and breakfast should be included. Not just one free coupon. Other than that we had a wonderful stay.
Stayed 2 nights in Mar 2024
Response from Shonte on Mar 24, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like that I booked to stay for 2 nights 15-17, I arrived on the 16th around 10am and they said my room wasn’t ready! So they still charged me for 2 nights and they gave my room(queen deluxe) to someone else! And they put me on a 2 bed room, they said they couldn’t do anything about it! Was a terrible experience! Had never happened to me before at any other hotels.
Stayed 2 nights in Mar 2024
Response from Shonte on Mar 24, 2024
Thank you for you feedback, Were are truly sorry your stay failed expectations. Please let our team know the next time you visit so we can ensure your next stay is exceptional.

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff.
Stayed 2 nights in Mar 2024
Response from Shonte on Mar 24, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Shonte on Mar 24, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Aimee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
An elegant place to stay for a special occassion.
Stayed 1 night in Mar 2024
Response from Shonte on Mar 24, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Haven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the city view
Stayed 1 night in Mar 2024
Response from Shonte on Mar 24, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Melani

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Shonte on Mar 24, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Elizabeth

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent experience with Omni. It was a beautiful room and hotel, for a reasonable rate for the experience. Pool was super fun and open later. We got great food for the onsite restaurant without the markup you usually associate with room service. Everyone who worked there was polite, professional, and helpful.
Stayed 1 night in Mar 2024
Response from Shonte on Mar 24, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Shonte on Mar 24, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Nicole

Disliked: Cleanliness, amenities, property conditions & facilities
So disappointing - not at all the Omni experience.
Response from Shonte on Mar 10, 2024
I'm so sorry to hear about this negative experience during your stay. Please know that is not the standard of the Omni Richmond. we take all concerns and complaints of our guests very seriously and we will inform the leadership team of this experience.

2/10 Terrible

Jennifet

They charged me full rate in addition to being prepaid through Expedia. I’ve left messages and no one is returning my call to refund the charges
Stayed 2 nights in Mar 2024
Response from Shonte on Mar 10, 2024
We will address this guests concerns Directly

10/10 Excellent

Drew

Stayed 3 nights in Feb 2024
Response from Loyalty Ambassador on Mar 26, 2024
Good Afternoon Drew! Thank you for taking a moment to complete a survey of your stay with us. I am delighted to see that you had such an amazing experience. Looking forward to servicing your future hospitality needs.

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Shonte on Feb 28, 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s my go to always!!
Stayed 1 night in Feb 2024
Response from Shonte on Feb 28, 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First-rate hotel property within easy walking distance of offices, restaurants, bars, and stores.
Stayed 1 night in Feb 2024
Response from Shonte on Feb 28, 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great couples getaway
Stayed 2 nights in Feb 2024
Response from Shonte on Feb 28, 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Shonte on Feb 28, 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.

8/10 Good

Michael

Stayed 1 night in Feb 2024
Response from Shonte on Feb 28, 2024
Thank you for your genuine feedback. I'm sorry that your stay was dampened with us. Please reach out to our team on your next visit so we can make your next stay exceptional.

10/10 Excellent

Carin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and easy
Friendly stafd. Easy check in. Close to local shops and food
Stayed 1 night in Feb 2024
Response from Shonte on Feb 28, 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.

8/10 Good

Hans

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel. Only front desk left me on hold for 8 minutes when I called from the room.
Stayed 1 night in Feb 2024
Response from Shonte on Feb 28, 2024
Thank you for your genuine feedback. I'm sorry that your stay was dampened with us. Please reach out to our team on your next visit so we can make your next stay exceptional.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
View from out of town.
Our room was quiet, clean, and comfortable. Gave 4 stars on comfort because we initially didn't have heat but house staff quickly fixed the problem. Kudos to the repair man. Hot water in bathroom in an instant. Bell hop gentleman was superb. Let's face it, parking was expensive. Only thing strange were the VERY scantly dressed young women in lobby area in the evening. Prostitutes or bad wardrobe choices?
Stayed 1 night in Feb 2024
Response from Shonte on Feb 28, 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Shonte on Feb 28, 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.

10/10 Excellent

Rohit, Fairfax

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean hotel
Stayed 1 night in Feb 2024
Response from Shonte on Feb 28, 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.

8/10 Good

Handan

Stayed 2 nights in Feb 2024
Response from Shonte on Feb 28, 2024
Thank you for your genuine feedback. I'm sorry that your stay was dampened with us. Please reach out to our team on your next visit so we can make your next stay exceptional.

10/10 Excellent

Eduardo

Stayed 1 night in Jan 2024
Response from Shonte on Feb 28, 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.

2/10 Terrible

Maura

Travelled with group
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Shonte on Jan 29, 2024
We hope this message finds you well. On behalf of the entire Omni Richmond team, I would like to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we appreciate your genuine feedback. We look forward to the opportunity of welcoming you back for another wonderful stay in the future.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing as always topnotch👍👍😃
Stayed 1 night in Jan 2024
Response from Shonte on Jan 29, 2024
We hope this message finds you well. On behalf of the entire Omni Richmond team, I would like to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust that your experience was nothing short of exceptional. We look forward to the opportunity of welcoming you back for another wonderful stay in the future.

10/10 Excellent

Jerry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Omni Richmond--Excellent
The Omni Richmond, VA Hotel was a very good experience for me. All staff (except one) were there to help, assist, support whatever I needed. Including front desk, bellman, house cleaning etc. The lone exception was one waiter who rudely dismissed me even though I was there 35 minutes before the kitchen closed down on Jan. 17th. The other wait staff were great. I applaud, Taylor, at front desk who had empathy and helped me get food that evening.
Stayed 2 nights in Jan 2024
Response from Shonte on Jan 29, 2024
We hope this message finds you well. On behalf of the entire Omni Richmond team, I would like to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust that your experience was nothing short of exceptional. We look forward to the opportunity of welcoming you back for another wonderful stay in the future.