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Reviews of Townhouse Hotel

2.5 out of 5
Townhouse Hotel
10 Gould Ave, Richfield Springs, NY

Reviews

7.4

Good

Rating 10 - Excellent. 131 out of 285 reviews" "
Rating 8 - Good. 45 out of 285 reviews" "
Rating 6 - Okay. 32 out of 285 reviews" "
Rating 4 - Poor. 31 out of 285 reviews" "
Rating 2 - Terrible. 46 out of 285 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Abraham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in the middle pf multiple attractions, baseball in Cooperstown and Hockey in Utica. We came for the Hockey at the new Nexus center in downtown Utica. Each time We stayed here we had a well kept room with great service. Our room was very spacious and perfectly cleaned. The room rate is far below the rates in Utica and much larger rooms. We had a great experience.
Stayed 1 night in May 2024

10/10 Excellent

beadle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was cozy and appropriate for the price paid, plus we were able to keep our pet with us. The staff is great and super helpful and the rooms we saw are great. We were very close to stores and restaurants also. We will be back again.
Stayed 1 night in Apr 2024

10/10 Excellent

cinthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 2 ladies that checked us in were great carrying in our bags without asking. Room was very clean and they showed us how the internet streaming worked and the settings for the TV, We were short a few pillows and they immediately replaced them. There were no steps to get in for us, well liked and the fact they took in pets also for us. Normally most hotels do not take pets any more, Most important the woman in charge were both extraordinary.
Stayed 1 night in May 2024

10/10 Excellent

brandon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very clean and in good condition. Staff is extremely kind and helpful. We had a pet and they easily took her in and she was very comfortable. We needed extra towels and they immediately brought them. We had an amazing time!
Stayed 1 night in Apr 2024

10/10 Excellent

adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our TV was new but we could not figure out how to get it on, they came in a few minutes and showed us how to operate it, spent about 20 minutes to make sure we were OK with it. Nice Job! Room was very large with 3 queen beds and large bath with new bedding and the smell was wonderful in the room. Next morning I loved the shopping that was available on main street and a McDonalds was within walking distance. Everything was clean, no frills, but a great place to stay..
Stayed 1 night in Apr 2024

10/10 Excellent

angie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its really nice here, especially the price. The toilet was noisy but they fixed it immediately. The room was cozy and appropriate for the price I paid. Only 15 minutes to Cooperstown ,everything was well maintained, very clean and a friendly staff made our stay quiet and relaxing,
Stayed 1 night in Apr 2024

10/10 Excellent

amber

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean neatly kept property. Staff was excellent and very helpful, Needed to see some menus staff brought me back a handful of local restaurants. check-in was simple and the map to our room was a great touch! It's really nice here, especially at this price. Excellent accommodations will be back.
Stayed 1 night in Apr 2024

10/10 Excellent

thoma

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice upgraded room with Kitchen available. Includes fridge, stove and microwave. All bedding and mattresses newer and very comfortable. Off street parking, easy to find on map, friendly staff,, I greatly recommend for a special night together.
Stayed 1 night in Apr 2024

10/10 Excellent

anastacia

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and neatly kept property. Room was very large and a brand new fireplace with gas heat was just installed with a beautiful wood mantle and easy turn on operation. Stayed for the woman's hockey games being played in Utica. Saw US vs Canada and all the local rooms were full. Some others came out to stay and are all very pleased with the operation of the town house. I would stay here again.
Stayed 1 night in Apr 2024

10/10 Excellent

Alex

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was with a large dog and there are pet friendly rooms available that worked out amazing well. There for the eclipse and had a great view from the front lawn. My room had a new fireplace that was just beautiful. Very Cozy and comfortable. Highly recommend.
Stayed 1 night in Apr 2024
Response from Dino on Apr 11, 2024
We pride ourselves on being one of the few pet friendly lodging establishments in the area. We were glad to have you here for the eclipse, and we had plenty of complimentary glasses for all the guests.We hope that you and your dog Harley will stay with us again.

10/10 Excellent

Angus

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent and very helpful, interior has been renovated. Liked the 3 queen beds in our room with all new linens. Check in was simple and the map to our room was very detailed. It is really nice here, especially at this price. Most rooms are also pet friendly.
Stayed 1 night in Apr 2024
Response from Dino on Apr 11, 2024
thank you for your review and kind words. We strive on being kind and courteous to all of our guests.We hope that in the future you will stay with us again.

10/10 Excellent

felix

Travelled with family, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfy, they carried our bags to the room, staff is great. They are always cleaning, I love that. Excellent facility, staff, location, restaurants, no complaints at all. Our room was also pet friendly.
Stayed 1 night in Apr 2024

10/10 Excellent

Khadar

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming and Attentive staff were outstanding here. Close to attractions and plenty of off street parking. Comfortable bed, clean room, free WIFI. Close to restaurants and shops. I will definitely stay again when I am heading to Richfield Springs.
Stayed 1 night in Apr 2024

10/10 Excellent

Romanski

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed a room with 3 beds and the room met those needs with 3 queen beds and private bath. Easy entry with no steps since one of us is handicapped. Our stay was great and we try to make it back each year when we visit relatives in Richfield Springs.
Stayed 1 night in Jul 2023

2/10 Terrible

Valerie

Travelled with pets, Travelled with partner
Disliked: Staff & service, property conditions & facilities
It was listed as pet friendly with pictures of a completely different Hotel and address. My 13 year old, 90 pound dog had to be carried upstairs. It was so inconvenient we had to bring her home over an hour away. I then had to drive back and forth from a 3 day weekend wedding celebration. The room was slanted and couldn’t set anything down without it sliding away. They never cleaned the room
Stayed 2 nights in Oct 2023

4/10 Poor

Marsha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boarding House - not a hotel
It was not made clear to us in our confirmation email that we needed to check in at the nearby The Baseball Hotel. We had to reach out to the number provided twice to get this information. We also did not realize that we would be expected to share a small common room with another family (no TV in our room). We refused to accept the room and arrangements but was offered a choice of rooms in The Baseball Hotel. Our room was small with 2 beds, 1 dresser, TV, small closet, private bath, and a window air conditioner. The room was clean but the shower did not work. Disappointingly, there was no food or beverage options available in the downstairs dining room, despite the presence of a buffet table and coffee machine.
Stayed 1 night in Sep 2023

8/10 Good

Donna Mari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Anastasia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 out of 10!
Such a quaint & unique place with beautiful grounds, but the best part is the owner who is exceptionally kind & caring!
Stayed 1 night in Sep 2023
Response from Chris on Sep 3, 2023
Dear Anastasia, It was a pleasure to meet you and your brothers. I wish you well on this special trip to honor the memory of your dad. We hope to see you again. Thanks for staying with us.

8/10 Good

karen

Travelled with family
Liked: Cleanliness, staff & service
Disappointed the wifi in our room didn't work. Explained to the staff the next day and they did not know of the problem or we would have been moved to a different room. All in all a very memorable experience.
Stayed 1 night in Aug 2023
Response from Chris on Sep 3, 2023
Thanks for staying with us. Our goal is a happy guest.

2/10 Terrible

Tissy

Disliked: Cleanliness, staff & service, property conditions & facilities
Wifi and tv not operational as advertised the host was unresponsive Keys to common area hanging outside on a post. Banging all night and threadbare. Worst stay ever.
Stayed 1 night in Aug 2023
Response from Chris on Sep 3, 2023
We are sorrry you were disappointed. Thanks for staying with us.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was fast and easy. Room was modern and clean. Very quiet and comfortable.
Stayed 1 night in Aug 2023
Response from Chris on Sep 3, 2023
WE appreciate your business.. Thanks!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Chris on Aug 16, 2023
Thanks for staying with us.

4/10 Poor

Sandra

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Clean but probably not updated since the 1940's. Property owners not present, they left a note with instructions taped to the reception desk. Creepy, reminded us of the Bates hotel.
Stayed 2 nights in Aug 2023

8/10 Good

Michael J

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was not sure what the room would actually be like from the pictures. I was personally pleased. The accommodations were good. I did notice that the lack of hot water in the sink, and I told them about it and they said they would get it fixed.
Stayed 2 nights in Aug 2023
Response from Chris on Aug 14, 2023
Thanks for staying with us. We appreciate your business.

2/10 Terrible

JENNI

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property was terribly misrepresented. It was beyond run down. The pictures make it seem like it was just renovated. The outside is practically rotting, there are weeds everywhere and it smells like mildew and mold even from the outside. On the inside, the bedding looked like it was bought 25yrs ago, no bed skirts on the mattresses, pillows that looked equally as old. There is one small window A/C but it wasn't on and the room was hot and musty. We actually not able to make ourselves stay there and probably won't be reimbursed for our stay. We booked the hotel an hour before we arrived from the road as we were looking last minute and would have NEVER stayed there had we seen what the area and hotel really looked like. There were abandoned houses next to the property and a car was parked there with an expired tag from 2017 with mold growing all over the car. It seemed like we had been punked acutally. The front desk person was very nice and understanding. She gave us the number for the owner who, of course, never answered our call, however. This was literally the WORST place we had ever experienced. I am going to reach out to Expedia to see if they can refund us any of our $180. WHATEVER YOU DO, PLEASE DO NOT STAY HERE!! Or if you decide to stay here, make sure that you are aware of what you are getting. This hotel also has a "shared" area with a TV, sink and coffee pot. We weren't told that in the description. Just so weird! Just really bad!
Stayed 1 night in Aug 2023
Response from Chris on Aug 14, 2023
So sorry you were disappointed. We appreciate your constructive ideas. Thanks!

10/10 Excellent

KIMBERLY

Stayed 1 night in Aug 2023
Response from Chris on Sep 3, 2023
:))) Thanks for staying with us.!

2/10 Terrible

Amy, Hardwick

Disliked: Cleanliness, amenities, property conditions & facilities
We will never stay here again and would strongly recommend that you do not stay here either. There are no deadbolts on the room doors. One member of our party lost his room key. We called the front desk emergency number and they told us to use a butter knife to break into the room. There was a running water sound - probably a toilet leaking- that continued through the night 15 seconds on… 15 seconds off. Maddening!! We weren’t sure the sheets were clean. The bed was so poorly made that the sheets were wrinkled . My top sheet did not even match the fitted sheet. The woman at the front desk was nice, but the coffee she makes is sure to burn a hole in your stomach.
Stayed 1 night in Aug 2023
Response from Chris on Aug 14, 2023
I am sorry you lost the key to your room. When you called after midnight, I explained to you that I normally would respond to your problem but that my husband was just home from the hospital and I could not leave him alone and did not have a solution for you for losing your key. So sorry you were unhappy; I should have asked you to come to me for a the key. That would have been better. Of course, the sheets and room were clean. Marines, who made coffee for you, is as accommodating as anyone can be and she tried to please you. I will mention to her that people find it offensive if the sheets are not the same even if they are complimentary. She will appreciate your feedback. Thanks for staying with us.

10/10 Excellent

Joshua

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Place was great, quiet, clean and well put together in terms of character. The only thing i might add is a little outdoor space, but very happy overall and would stay again.
Stayed 1 night in Aug 2023
Response from Chris on Sep 3, 2023
Hope you stay with us again. Thanks!

4/10 Poor

James

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023
Response from Chris on Aug 14, 2023
We appreciate your business. Thanks for staying with us.

10/10 Excellent

Abraham

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Close to many local restaurants and grocery stores. The town house motel is very clean, felt safe and comfortable. Rooms are small but offer what is necessary for a short trip. Staff looks to work very hard to maintain the rooms and property. We enjoyed our stay.
Stayed 1 night in Jul 2023
Response from Chris on Aug 14, 2023
Thanks for staying with us.

10/10 Excellent

angie

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Our brief stay was perfect. The rooms and facilities were very clean and well appointed. Very much enjoyed the stay and would stay again. Nice property. As advertised.
Stayed 1 night in Jul 2023
Response from Chris on Aug 14, 2023
Thanks!

10/10 Excellent

andrea

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
We arrived late with a pet using a self check-in which I thought would not go well. However it was very easy and quick, no waiting. We really enjoyed our stay. The place is perfect for its cleanliness and comfort. Our key broke in the lock but they came in 10 minutes and replaced it quickly. The Wifi was extremely fast and worked excellent for streaming. There are grocery stores, gas stations, antique stores, beautiful park all within a few blocks. Staff gave some good info on local eating places. I would book again if in the area.
Stayed 1 night in Jul 2023
Response from Chris on Aug 14, 2023
We hope you will be back. It was a pleasure to have you stay with us.

10/10 Excellent

Angus

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I checked in with little kids and staff were so helpful and friendly. Charming place with beautiful surroundings. It is an older property from the 1800s, like all the others in the area. We needed an affordable place to stay while we did sight seeing for a weekend in this beautiful area. I would book again if in the area.
Stayed 1 night in Jul 2023
Response from Chris on Aug 14, 2023
Thanks- we appreciate you.

10/10 Excellent

roberta

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly. 20 mins from the main downtown area of Cooperstown. I have a dog who loved the large outdoor areas for walking. Spacious quiet room. Comfortable beds. Easy access to Cooperstown. Will be back again in the Fall.
Stayed 1 night in Jul 2023
Response from Chris on Aug 14, 2023
We hope to see you again soon. Thanks for staying with us.

10/10 Excellent

amici

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
We had an awesome stay here, the bed was comfortable, perfect size for my wife and I. The hotel room and the staff at the property were excellent. We lost our remote and it was replaced in 20 minutes! We will definitely be back!
Stayed 1 night in Jul 2023
Response from Chris on Aug 14, 2023
Thanks!

6/10 Okay

Joanne

Travelled with partner
The outside was a little more rundown than I'd expected but the rooms were newly renovated. The upstairs townhouse rooms were very small and I didn't expect that either. Also, there was a shared kitchen and TV. No TVs in the rooms. On the other hand, when we found that our room had no hot water, we were quickly assigned a bigger, better room with hot water. Also, I had lost an earring in the room and the staff found it for me. That was greatly appreciated.
Stayed 1 night in Jul 2023
Response from Chris on Aug 14, 2023
Our goal is a happy guest- we will do everything we can to achieve that goal. Thanks for staying with us.

4/10 Poor

Ellen

Disliked: Cleanliness, property conditions & facilities, room comfort
I was hesitant to book this place based on reviews, but hoped for the best… Unfortunately, I was not pleasantly surprised . The floors needed sweeping, the bathroom was dirty and the tub had obviously not been cleaned since the last use. We had brought our own sheets - and I’m glad we did! Positives: the woman who checked us in was very friendly and the bed was fairly comfortable.
Stayed 1 night in Jul 2023
Response from Chris on Sep 3, 2023
Hi Ellen, I am sorry you were not pleased. Our goal is a happy guest and our staff is committed to providing a clean and comfortable stay. Thanks for staying with us.

2/10 Terrible

sebastian

Stayed 1 night in Jul 2023
Response from Chris on Aug 14, 2023
Thanks for staying with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gene was very helpful and responsive.
Stayed 2 nights in Jul 2023
Response from Chris on Aug 16, 2023
Thanks- our goal is a happy guest.

2/10 Terrible

Veronica

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Nasty
Stayed 1 night in Jul 2023

6/10 Okay

Danusia

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at the Town House Hotel. The room was comfortable and clean! The rooms had a large kitchen fully equiped with appliances and dishes with a dining area. Perfect location for walking to the Park, historic Library, Antiqe shops and restaurants. Hotel is a wonderful little place in a gorgeous spot in Richfield Springs.
Stayed 1 night in Jun 2023
Response from Chris on Aug 14, 2023
We appreciate your business.

10/10 Excellent

Diane

Stayed 1 night in May 2023

10/10 Excellent

Hilary

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
An older but obviously updated townhouse hotel from the 1800's within walking distance to the lake. We enjoyed an evening stroll through the town. The room was small but comfortable and very clean. There was a full kitchen with stove, frig, and microwave. I made cookies in the oven and there was a beautiful scent throughout the building. I would definitely recommend this hotel.
Stayed 1 night in May 2023

10/10 Excellent

andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Town House was originally sulfur bath house
Rooms were spacious. There was a glitch with the microwave and the owner immediately came out and fixed it for us. He had a wealth of information about the area and the town houses, they were originally sulfur bath houses in the 1800s thru 1970s. The room was large, clean, and as comfortable as home. We had a wonderful stay, and there was a large living room with a widescreen TV. Would gladly recommend and only 10 miles to Cooperstown.
Stayed 1 night in Apr 2023

10/10 Excellent

kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Townhouse Hotel and really enjoyed the rustic feel. Easy 15 minute drive to Baseball Hall of Fame and surrounding areas of interest. Well appointed rooms with comfortable bedding. Customer service went beyond expectations. We needed a new TV remote and got one immediately. I will book here next time I come to Cooperstown.
Stayed 1 night in Mar 2023

10/10 Excellent

adam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely cared for property located within walking distance to everything. Caring and friendly staff. Very comfortable. Convenient location to local points of interest. Room and bathroom spacious and well appointed. We needed extra pillows and they were there in 5 minutes. We will highly recommend the; Town House Hotel, to everyone.
Stayed 1 night in Mar 2023

6/10 Okay

Cynthia C.

Travelled with family
We did NOT get to stay here. They had not cleared the snow & there was no access so they put us in a different property they own. The other property was ok, but since we had booked a ground floor accessible room, we were less than thrilled to find out we were going to have to deal with stairs or cancel our stay. It wasn't terrible there, but it was NOT ehat we booked.
Stayed 2 nights in Mar 2023

10/10 Excellent

thoma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good Town house. Clean rooms and bathrooms with nice lobby that included a full kitchen and appliances. Lots of space for large families. Evening staff, extremely welcoming and kind. Thank you also for locating my medication. Most appreciative!! Just minutes walking to great shopping, dining and most importantly a beautiful early 1800s Library on Main St. We can't say enough positive things.
Stayed 1 night in Mar 2023

10/10 Excellent

Alex

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Friendly staff. We always chose to stay here when visiting Cooperstown and Utica. We were here for hockey playoffs in Utica. Staff was super nice, we ran into multiple employees and all were awesome. We were very close to restaurants and the main highway. The room was great with new mattresses! Very spacious for our family. The person working was incredibly nice and efficient.