Family Room, 1 Bedroom, Non Smoking, Valley View | Street view
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Reviews of The Mews Inn

2.5 out of 5
The Mews Inn
25-26 East Parade, Rhyl, Wales

Reviews

5.2
Rating 10 - Excellent. 5 out of 32 reviews" "
Rating 8 - Good. 3 out of 32 reviews" "
Rating 6 - Okay. 7 out of 32 reviews" "
Rating 4 - Poor. 8 out of 32 reviews" "
Rating 2 - Terrible. 9 out of 32 reviews" "

5.8/10

Cleanliness

6.2/10

Staff & service

3.6/10

Amenities

5.2/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2020

2/10 Terrible

Lorna

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrendous
Me and my partner booked this hotel as a last minute thing as we decided to go and see some family. Upon arrival, the overall hotel smelt a bit like urine. The gentleman at reception was polite enough but soon left once we'd be given our room number and codes to get in, i feel like this could have been explained better, but we were just expected to get on with it and know what we were doing. As we headed up to our room, the sound coming from the room next door was a joke. Their television was on far too loud and no member of staff had approached them regarding it. We wanted to get our heads down but this made it extremely difficult. Additionally to this, the overall cleanliness of the hotel was not good at all, one of the shared bathrooms had urine in the toilet and on the toilet seat/floor, our private bathroom had no working shower (ice cold), we had purposely booked a room with a private bathroom and paid more so that we didn't need to use a shared one. Also, their was only 1 towel given for 2 people and half a toilet roll. Their was patches all over the walls, touch up jobs done, a hole in the bathroom door. There was stains on our bed sheets, which knocked me sick to be honest. Especially with the covid-19 situation at the moment. It looked as if the whole hotel just hadn't been given a thorough clean for a long time. Also, the single bed was broken, when you sat on it, you just fell in.
Stayed 1 night in Aug 2020
Response from Host on Aug 20, 2020
Unfortunately we are going through refurbishment and are deeply sorry about your experience. We will investigate the matter promptly.

2/10 Terrible

Caitlin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The ‘2-star’ is quite a generous rating
Our experience staying here was bad from the off. We booked a room at 8pm to stay that night (an impromptu thing after staying in Anglesey the night previous). Once the booking had gone through it notified me that check-in was until 8pm, which seemed weird considering we booked the room after this time. We rang the hotel to double check before arriving that there would be someone present to check us in. The man who answered the phone was incredibly rude and lacked any good customer service skills. The first thing he said as he answered the phone was ‘can you just wait a minute’ (no hello), after he finished his conversation he returned to the phone and we asked whether someone would be there to check us in. He said ‘err well it depends... can you ring back in 5 minutes I’m busy’. Once we got there we could see how run down the building was from the outside, although we wasn’t expecting much anyway given the 2 stars. As we got into the reception the man behind the counter said that we were too late to check in (this wasn’t the same man on the phone). After letting him know we booked the room after the check in time stated, he sorted us out a room. We were given our codes to get in the room and for the front door- as this was apparently to be locked at 9pm at night (it wasn’t). Therefore we automatically didn’t feel very safe considering anyone could wander in. Our room was on the second floor, so we took the stairs up. All the corridors and doors were very scruffy/run down
Stayed 1 night in Aug 2020
Response from Let on Aug 17, 2020
Hi Caitlin, my sincerest apologies on not having the best experience on your visit to The Mews Inn. As you could tell we are currently going through a refurbishment hence why you were allocated a different room compared to the one initially booked. Thank you for your concerns as we will rectify all issues you've raised.

6/10 Okay

WASIM, Northampton

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bed is really uncomfortable very noisey at night lots of door slamming
Stayed 2 nights in Jul 2020
Response from Let on Aug 17, 2020
Thanks for letting us know, we are working on resolving all issues raised..

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
On arrival there was no one in reception after ringing the bell and knocking on windows we tried to phone the telepgone number. Then a gentleman appeared. The gentleman was very nice and showed us to our room. The room was clean but freezing . There was an electic heater on the wall so we put that on immediatly. Electric extention leads in place for kettle and heater so not kid friendly even though it was a family room. We then went to get some stuff from the car on exiting the room there was a gentleman frantically putting shake and vac on the carpet (this was not hoovered up while we were there). At the bottom of the very steep stairs there was abou 3 pushchairs. It had a feeling more of a hostel than a hotel . Breakfast was not offered or asked for. We were given a code to get into our room and for the front door as after 9 pm the front door should be locked (it was not locked at all) . But it was a cheap overnight stay so you get what you pay for.
Stayed 1 night in Mar 2020

2/10 Terrible

RHendry, Worcestershire

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Brought my 7 year old nephew with me for a mini holiday (a night in rhyll). Kept things lighearted for him but the hotel/rm was grim. Whilst thr carpet in the rm had been hoovered all the skirting and window ledges were thick with dust. Bathroom floor dirty and also the toilet bowel were grubby. Holes in the walls, a thick layer of dust under rach bed, only 1 pillow each and no spare in the wardrobe, thin summer quilts (its mid feb) and no spare in the wardrobe (i slept fully clothed with socks on). Reception unmaned when we arrived and the same again when we came back on the evening. The most significant issue was the level of noise (people coming in as late as 4am screaming snd shouting). People with techno music blasting above us and the tv next door ridiculously loud. 1 lady was knocking on doors on our floor for a plastic bag with her little girl in tow (only a toddler). I hate to say it but i deduced that this is a flop house ( homeless people presumably placed here by the council). I didn't feel safe ive got to be honest. Just so many drunk people. I like a drink myself but.... im knacketed, still awake until after 4am. I will be asking for my money back.
Stayed 1 night in Feb 2020

6/10 Okay

Andrea

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The stairs were to steep.The room was up three flights of stairs and very bare.there was no curtains on the large window.There was not even a chair to sit on. The shared toilet was too far from the room down a dark corridor.There was no light bulb in the toilet. The bare wire was just hanging from the ceiling. The shower room was on the next floor down a steep flight of stairs
Stayed 2 nights in Oct 2019

10/10 Excellent

Ye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing thing.
It is very friendly mew inn where I ttayed there for almost 3 weeks last time. Why? You know I love this mew in with spacious room and very quiet fantastic peacful life.
Stayed 7 nights in Sep 2019

6/10 Okay

Kelvin

Travelled with family
Disliked: Cleanliness
Stayed 2 nights in Sep 2019

8/10 Good

Ye

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was happy to stay at Mews Inn.Room is clean and service is not so bad.
Stayed 4 nights in Sep 2019

6/10 Okay

Luke

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Not again
I wouldn't go again , the curtains was hanging off the bar that holds the shower head in place was hanging on by a thread the room was freezing . No Radiator just a plug in heater. Thankfully the bed was comfy and covers was thick however I can't see myself returning any point soon and my fella has a similar opinion .
Stayed 2 nights in Sep 2019

4/10 Poor

Peter

Travelled with family
Disliked: Property conditions & facilities
Very poor hotel
The mews inn like hostel bed kept moving if you going to stay here bring your own teabags sugar milk coffee as they only give you enough for 1 drink the breakfast was poor you eat it in your room no dining room it cost £5 i tell you now i won't be staying here again very poor hotel it needs a a big make over very old the windows like been in the 60s not a happy customer
Stayed 2 nights in Sep 2019

2/10 Terrible

Jo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t do it
Awful like a hostel for the homeless disgusting in every way noway would I ever stay here again bed broken sink broken toilet smelly and wet not decorated cried most nights would have loved to move but only this available music loud all night hated every minute no bar or breakfast room a homeless guy was allowed to stay for free and he also said it was awful stay away
Only a bedside table for a 5 night stay
No cold water
Stayed 4 nights in Aug 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
There was a dripping tap in my room which I had to report 4 times. After which they moved me. By this point I'd 'slept' in the room for 2 nights already.
Stayed 3 nights in Aug 2019

4/10 Poor

Keith

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019

6/10 Okay

Wayne

Liked: Cleanliness, staff & service, room comfort
Not more than 1 night
Not brilliant but ok for 1 night room was small,bed was comfortable though.The sink in the room didn't have running water,shared toilet and bathroom but could live with that for 1 night
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
We booked what we thought online was a family room for 2 kids and when we got there they said it was for 2 guests! He let us stay but we only stayed for one night as felt uncomfortable. We paid £130 for 2 nights and we checked in at 5pm and left at 8am. We were in a family room kept up all night till 2 am with music blaring from above and woke up to inappropriate noises from adults ( by a family room)
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
leaking taps in the bedrooms, not cleaned before we arrived or during our stay, bedding not changed for the duration of our stay, bins not emptied during our stay, mold on the walls,no sink in the toilets? no parking unless you pay and display. no dining facilities/none offered. walls are all painted battleship grey decor is embarrassing. no disabled facilities. no lifts had to walk up 3 floors. sea view would have been nice apart from the years of dirt on the inside of the windows which was disgusting. GO STAY SOMEWHERE ELSE!!! they had the audacity to charge over £300 for 3 nights to stay here hahahahahahah
Stayed 3 nights in Aug 2019

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Mews Inn
Stayed with my grandaughter, pleasant room.very clean.bedding spotless.friendly staff.
Our view from our room
Our bedroom
Stayed 2 nights in Jul 2019
Response from The Mews Inn on Aug 5, 2019
Thank you Karen for your kind words. Hope to see you again.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Other guests ruin the experience
Room was clean, staff friendly. Other guests VERY loud early in the morning. Unable to use shared bathroom as someone had made a big mess in the toilet which they left rather than clean up or Let the staff know. Such a shame
Stayed 1 night in Jul 2019
Response from The Mews Inn on Aug 5, 2019
Thank you for your feedback. We do apologize for everything. Hope to see you again. We will make sure to give you a pleasant stay the next time.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Really welcoming great stay thanks
Stayed 2 nights in Jun 2019
Response from The Mews Inn on Jul 10, 2019
Thank you Jonathan for your kind words. Hope to see you soon.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good really friendly and top quality will be staying there again without a doubt
Stayed 7 nights in May 2019
Response from The Mews Inn on Jul 10, 2019
Thank you again Jonathan.

4/10 Poor

Verified traveller

The doors constantly jammed, I actually hit my thumb trying to get the lock working. I went down to reception to get some help and there was no one around, even after calling for someone. The showers are not great, windows wouldn’t shut and no hot water in the en-suite bathroom sink. No light in one of the communal toilets.
Stayed 2 nights in May 2019
Response from The Mews Inn on Jul 10, 2019
We are very sorry that your stay was not what you expected. We are still in progress of upgrade for all the property being a new company.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bang on accommodation x
Really good place to stay to be fair ..nothing but good things to say about this place should never be a 2 star at all x
Stayed 3 nights in May 2019
Response from The Mews Inn on May 18, 2019
Thank you Jonathan for your kind words. Hope to see you again.

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
It’s not like an hotel at all it’s like been in a hostel it’s cold and and we had a ripped curtain
Stayed 2 nights in May 2019

4/10 Poor

Kallum

Disliked: Cleanliness, property conditions & facilities, room comfort
Ll
All we could hear were the owners having sex in the room above us at night
Stayed 1 night in Apr 2019

4/10 Poor

Lisa, Wrexham

Disliked: Cleanliness, property conditions & facilities
Disappointing
Well, on first sight, it was a big room but on closer inspection two of the pillowcases were dirty and the window wouldn't stay open. When I mentioned this on booking out the next day I was told they were going to be replaced with PVC windows. No good while I was there though. I had to wedge the bin under the sash window to keep it open. The sink also hadn't been cleaned properly. The hotel was like a maze with stairs going up and down, this way and that. Also, two or three toilets for the whole hotel and one shower room that I could find that everyone had to use. The only plus point was the bed was really comfy. Would not stay there again
Stayed 1 night in Jul 2018

10/10 Excellent

Alan, Telford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is being refurbished from top to bottom.
The hotel is on the sea front across the road & is limited parking only. but you should not have to pay at all as it is within the hotel front,£20 should not be charged at all,we dont like this as it was £120 for 2 nights stay plus £20 as well this is wrong.
Stayed 2 nights in Jul 2018

2/10 Terrible

joanne, west midlands

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only good thing about this hotel is location.
No room available on arrival due to there mix up, lots of pointless information to fill out on rules and regulations. Windows in room do not work, the shared bathroom was disgusting and covered in sick, even when I told reception, it was not cleaned till the next day. No mirror in the room, no breakfast or other facilities available, just a shoddy dirty place and would not stay again
Stayed 1 night in Jul 2018

2/10 Terrible

Mr, rotherham.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was filthy.
The hotel was filthy and in need of a good clean. The tv had the wrong remote so was useless. There was no soap in the room and believe me I have never felt more in need of some than in this place. The Windows were covered in bird droppings with some on the inside of the Windows!!! The bedside table and lamp were interesting with no plug for the lamp so again, of no real use. Not a good experience at all
Stayed 1 night in Jul 2018