Lobby lounge

Reviews of Mercure Astoria Reggio Emilia

4 out of 5
Mercure Astoria Reggio Emilia
Viale Leopoldo Nobili 2, Reggio nell'Emilia, RE

Reviews

8.4

Very good

Rating 10 - Excellent. 122 out of 312 reviews" "
Rating 8 - Good. 151 out of 312 reviews" "
Rating 6 - Okay. 23 out of 312 reviews" "
Rating 4 - Poor. 11 out of 312 reviews" "
Rating 2 - Terrible. 5 out of 312 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great base to explore Reggio Emilia. Breakfast buffet was good value. Favorite restaurants nearby were Herbe Cucina and Interno Tre
Stayed 3 nights in Mar 2024

10/10 Excellent

Natasa

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and frendly
Stayed 1 night in Jan 2024
Response from Greta on Feb 20, 2024
Dear Mrs Natasawe thank you for your kind review and we hope to welcome you again.Kind regards All Mercure Astoria Staff :-)

8/10 Good

FLORENCE

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Reservations Manager on Nov 19, 2023
Dear Florence thank you very much for your nice review.We hope to welcome you again and we wish you a nice eveningGretaReservations Manager

10/10 Excellent

Russell

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very impressive hotel. Staff was knowledgeable, helpful, and accomodating. Would definitely stay there again.
Stayed 5 nights in Sep 2023
Response from Greta reservations office on Nov 4, 2023
Dear Mr Russellwe thank you very much for your kind review and we hope to welcome you again!Kind regardsGreta Coli Reservation Manager

6/10 Okay

Jimmy

Business traveller
Liked: Cleanliness, staff & service
Convenient, nice staff but parking could be an issue, also could be noisy at night
Stayed 7 nights in Sep 2023
Response from Greta on Nov 4, 2023
Dear Mr Jimmywe thank you for your kind review and we are sorry for the noisy parking, our Hotel is ilocated in the hystorical center close to the main streets and points of interests. we hope to welcome you again and we wish you a nice evening.Kind regardsGreta Coli Reservation Manager

10/10 Excellent

Greg

Stayed 4 nights in Jun 2023
Response from Greta Coli on Jul 20, 2023
Dear Gregwe thank you very much for your wonderful review and we hope to welcome you again!Kind regardsGreta Coli Reservation Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Greta Coli on May 21, 2023
Gentile Davidla ringraziamo per la bella recensione e ci auguriamo di poterla rivedere presto!Greta ColiResponsabile prenotazioni

6/10 Okay

Jamal

Business traveller
Liked: Cleanliness, staff & service
Old hotel, I have been twice in this hotel during a period of 6 months and paintings works still on. Room very basic, hot room and no AC
Stayed 2 nights in Mar 2023
Response from Greta Coli on Apr 16, 2023
Dear Mr Jamal ,Thank you for taking the time to tell us about your experience at the Mercure Reggio Emilia Centro Astoria. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We hope to welcome you in another occasion, maybe when the airconditioning will be ON and the maintenance works completed (it's impossible to have renewed rooms without).Kind regards Greta ColiReservations Manager

4/10 Poor

Jamal

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Greta Coli Resp. prenotazioni on Dec 6, 2022
Dear Mr. JamalWe are sorry to read your words and that the room proposed to you did not reflect the standards we set ourselves.We look forward to having a second chance and regaining your trust.Greta ColiReservation manager

8/10 Good

Peter

Stayed 1 night in Sep 2022
Response from Greta Coli Resp. prenotazioni on Sep 8, 2022
Gentile Cliente la ringraziamo per la bella recensione e ci auguriamo di poterla rivedere presto!Greta ColiResponsabile prenotazioni

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We’ll placed hotel.
Very conveniently situated hotel for visiting Reggio. Large comfortable room. Gym was completely inadequate. Good breakfast.
Stayed 2 nights in Jul 2022
Response from Greta Coli reservation manager on Aug 5, 2022
Dear Mrs Sharon we thank you for your stay and your review and we hope to welcome you again. Kind regards Greta Coli Reservation

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well placed, quiet and accommodating. A bit outdated interior but it is OK.
Stayed 1 night in Jun 2022
Response from Greta Coli Resp. prenotazioni on Jul 7, 2022
Dear Mr. Adrian thank you for the great review! We look forward to continuing with the renovations that were interrupted during the pandemic. Good day Greta Coli Reservations manager

2/10 Terrible

Derek

Business traveller
Disliked: Room comfort
angelo pramaggiore business mAN
Terrible condition of the room , moquette dirty 30 years old , rolling shutter not working at all , level of 1 star . Orribly experience
Stayed 1 night in May 2022
Response from Greta Coli Resp. prenotazioni on Jun 15, 2022
Dear Mr Derek we are sorry to read your words and that the room proposed to you did not meet the standards we set ourselves. Our reception is open 24 hours a day to accommodate all the requests of our customers, especially room changes. We look forward to welcoming you again and we offer them Sincerely Greta Coli Reservations Manager

10/10 Excellent

J T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect hotel in a beautiful city
Everything about the hotel was top quality - the room, the service from staff when required, effcieincy of check in and check out, restuarant recommendations. The hotel is brilliantly located in Reggio, next to a lovely park, a five minute walk across a square full of dancing fountains into the lively and majestic historic centre.
Stayed 4 nights in Apr 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Greta Coli Reservation Manager on Aug 4, 2021
Dear Client we thank you very much for your kind review and we hope to welcome you again. Best regards Greta Coli Reservation Manager

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Mercure was great. Hotels.com support was weak. I had 5 different cancelled reservations in Europe due to covid and didn't find out until after arrival
Stayed 5 nights in Apr 2021
Response from Greta Coli Reservation Manager on May 10, 2021
Dear Mr John, we thank you very much for your kind review and we hope to welcome you again! Greta Coli Reservation Manager

8/10 Good

Neil

Travelled with group
Liked: Cleanliness, staff & service, room comfort
great locations
Great location. Staff did fantastic job at breakfast. Bathrooms need updating
Stayed 1 night in Sep 2020
Response from Greta Coli Reservation Manager on Sep 25, 2020
Dear Guest we thank you very much for your kind review and we look forward to starting the renovation work again as soon as possible! Hoping to welcome you again, we wish you a nice evening.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Average
Good location/ parking and everything room was ok, no water/tea etc. View out of window was non-descript. Mattress wasn’t comfortable, did the job for 1 night.
Stayed 1 night in Jul 2020
Response from Greta Coli Responsabile prenotazioni on Aug 7, 2020
Dear Customer we are sorry to read your words and that the room proposed to you did not reflect the standards we set ourselves. Our reception is open 24 hours a day to accommodate all the requests of our customers, especially room changes. Our Hotel offers different types of rooms, well represented in the photos on all the websites. We look forward to welcoming you again and we offer them Best regards Greta Coli Reservations Manager

8/10 Good

Giovanni

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Comfortable hotel perfect for a business trip at Reggio Emilia!
Stayed 1 night in Feb 2020
Response from Greta on Feb 19, 2020
Dear Mr Giovanni we thank you very much for your kind review and we hope to welcome you again! Greta Coli Reservation Manager

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Greta Coli on Feb 13, 2020
Dear Mr Ian we thank you very much for your kind review and we hope to welcome you again! Greta Coli Reservation Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ive stayed here before but I enjoyed this type of room much better
Stayed 3 nights in Nov 2019
Response from Greta Coli on Nov 22, 2019
Dear Guest we thank you very much for your kind review and we hope to welcome you again! Greta Coli Reservation Manager

8/10 Good

Nando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Greta Coli Responsabile prenotazioni on Oct 2, 2019
Gentile Cliente La ringraziamo per aver scelto il nostro Hotel e per il tempo che ha dedicato nel recensire la Sua esperienza. Siamo felici che il Suo soggiorno abbia soddisfatto le Sue aspettative e ci auguriamo di poterLa rivedere presto! Greta Coli Responsabile Prenotazioni

10/10 Excellent

Aizic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel, room was very good,good breckfast
Stayed 1 night in Sep 2019
Response from Greta Coli - Reservation Manager on Sep 6, 2019
Dear Customer Thank you for choosing our Hotel and for taking the time to review your experience. We are very happy that your stay has fully met your expectations and we will not fail to share your words with all the staff. We hope to see you again soon! Greta Coli Reservations Manager

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Roberto Anceschi General Manager on Jun 20, 2019
Dear Mr John, we thank you for choosing our Hotel and we hope to see you again during your next trip in Italy. Best regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was always friendly and helpful even though I don’t speak a word of Italian. They were absolutely wonderful!
Stayed 4 nights in May 2019
Response from Roberto Anceschi - General Manager on Jun 20, 2019
Dear Client, we thank you so much for your wonderful review. We hope to see you again during your next trip in Italy and we wish you a nice summer!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Cancelled my reservation so they can sell for more
Considering that I had called them to see I couldn’t make it to my reservation the first night, and that I would still keep the reservation- they still cancelled my reservation as I arrived the next day. They could only guarantee one night- because they were able to sell my reserved room for double the price to other guests who were in town for an exhibit. They played me, day by day. I ended up getting Non refundable sub standard bed, far from the city bed and breakfast- until day by day they said they can accommodate me, at double the price -‘d without my Hotels.com frequent stay credit.
Stayed 7 nights in Apr 2019
Response from Greta Coli Reservations Manager on Jun 24, 2019
Dear Guest we are sorry that staying at our hotel was not up to your expectations. All necessary actions have already been taken to avoid misunderstandings in the future. We hope to be able to review it anyway and wish you a good summer.

6/10 Okay

Verified traveller

Stayed 4 nights in Jan 2019
Response from Greta Coli - Reservation Manager on Jun 26, 2019
Gentile Ospite, anzitutto la vogliamo ringraziare per aver soggiornato presso il nostro Hotel e siamo spiacenti della nostra risposta tardiva. Vediamo che la Sua recensione è appena sufficiente e saremmo felici di capire cosa non le è piaciuto e/o cosa vorrebbe fosse migliorato. La ringraziamo per l tempo che vorrà dedicarci e Le porgiamo Cordiali saluti

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2018
Response from General Manager on Nov 21, 2018
Buongiorno, grazie della sua valutazione. Cordiali saluti

8/10 Good

Luca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from General Manager on Nov 21, 2018
Buongiorno, grazie della sua valutazione. Cordiali saluti

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from General Manager on Nov 14, 2018
Good morning, thank you for your very good review !!! best regards

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from General Manager on Oct 4, 2018
Good morning, thank you for your good review. Best regards

8/10 Good

Kg, Boston

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient to the center of town. On the edge of a park.
Stayed 1 night in Sep 2018
Response from General Manager on Oct 4, 2018
Good morning, thank you for your good review. Best regards

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prima
I was here numerous time in the past for business from 1978 to 2000 and although I was hoping to see old friends figure, I must say that the new personal we up if not betther than old usual standard and I will again stop her in future
Stayed 1 night in Sep 2018
Response from General Manager on Sep 24, 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Service was good- rooms are very small and outdated.
Response from General Manager on May 14, 2018
Thank you for your review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Best regards

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Apr 9, 2018
Good morning, thank you very mach for your good review !!! Best regards

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel but air conditioning doesn't seem to function properly
Response from General Manager on Mar 27, 2018
Good morning, thanks for your review. We are sorry but in the winter air conditioning doesn't work. Best regards

8/10 Good

Robert , Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotei for short stay
This hotel was I a great location to go to the theatre
Stayed 1 night in Mar 2018
Response from General Manager on Mar 27, 2018
Good morning, thanks a lot for your very good review. We wait you another time at Reggio Emilia. Best regards

10/10 Excellent

JOHN , california, usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central hotel
Stayed here for a week and enjoyed the hotel and staff very much. They were helpful and courteous. They were also great regarding visiting surrounding towns and cities. This is a great place to stay. The room was very clean, nice bathroom and plenty of light coming thru the window and balcony door.
Stayed 9 nights in Oct 2017
Response from direttore on Nov 6, 2017
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel option in Reggio Emilia
This hotel is well located next to a park, piazzas, restaurants, shopping, etc. Breakfast was ample and the staff was helpful.
Stayed 1 night in Jun 2017
Response from Manager on Jul 19, 2017
We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous Best reagrds

8/10 Good

John, Las Vegas

Liked: Cleanliness, staff & service
Nice hotel close to park
Very nice staffs. Not quite 4 stars, very dated. but still nice hotel.
Response from General Manager on Jul 5, 2017
Thank you for your review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Best regards

10/10 Excellent

Leonore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Excellent location and friendly staff.
Response from General Manager on Nov 9, 2016
We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Oct 28, 2016
Buongiorno, grazie della sua recensione. La aspettiamo nuovamente a Reggio Emilia. Cordiali saluti.

6/10 Okay

Paul, new zealand

Liked: Staff & service
Average hotel that needs bathroom upgrade just box
Average hotel that needs a refresh especially bathroom average. bed two single pushed together no glassware plastic cups. breakfast OK. OK for business perhaps but not traditional Italian.
Response from General Manager on Oct 6, 2016
Thank you for your review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Best regards.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid if you can! Better hotels in the area!
Greeted by unfriendly staff which was disappointing, not helpful and tried very little to be accommodating. We felt very insulted actually, never had that experience before. They charge for underground parking which was unexpected. The hotel was undergoing renovations and so we had drilling throughout the day! The car park was full of building materials, cement! We felt like we were staying on a building site, awful! No staff to help carry luggage to the room. Elevator was tiny, had to do a few trips to get luggage to room! We paid for two nights, but left after one because we were so uncomfortable, poor sleep with uncomfortable bed, flat pillow and dust.
Response from general manager on Aug 17, 2016
Thank you for taking the time to tell us about your experience at the Mercure Reggio Emilia Centro Astoria. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Aug 9, 2016
Buongiorno, grazie mille della sua recensione. Cordiali saluti.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
An overnight stay on the way back to UK. Hotel very well situated near centre of Reggio Emilio. Hotel very good for the price
Response from Greta Coli - Reservation Manager on Jun 30, 2019
Dear Guest we thank you very much for your kind review and we hope to welcome you again!

10/10 Excellent

D M, Townshend

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good position
food very good
Response from Manager on Jun 18, 2016
Thank you for the review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Best regards

10/10 Excellent

Fu Chen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Manager on Jun 18, 2016
Thanks a lot

10/10 Excellent

Vito , Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and cleanness
I Love going to this hotel every time I am going to RE. I t is in the city center in middle of beautiful park. Has the best, polite, friendly stuff and the Manger Sig, Arnaldo is other than being professional he is a great person. There is free parking and the best breakfast in town. Over all it is the best hotel in the whole RE
Response from General Manager on Apr 11, 2016
We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards

8/10 Good

Hitesh, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities
Location is very good, everything is easily accessible.
Response from Manager on Jan 30, 2016
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards.