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Reviews of Holiday Inn Express Birmingham Redditch, an IHG Hotel

3 out of 5
Holiday Inn Express Birmingham Redditch, an IHG Hotel
2 Hewell Road, Enfield, Redditch, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 415 out of 878 reviews" "
Rating 8 - Good. 322 out of 878 reviews" "
Rating 6 - Okay. 87 out of 878 reviews" "
Rating 4 - Poor. 18 out of 878 reviews" "
Rating 2 - Terrible. 36 out of 878 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Alan

Liked: Cleanliness
Room quite comfortable, sofa: was aching after sit for a longer period, could be improved. Breakfast not as good as hoped - informed reception on arrival am vegan. Some 'vegan' sausages were available, didn't like this brand, no soya 'milk' after first night, didn't bother to get any for other two breakfasts, so no cereals.
Stayed 3 nights in May 2024
Response from Izabela Lesko Guest Service Manager on May 13, 2024
Dear Alan,Thank you for taking the time to leave the feedback following your recent stay. I am glad to read that you found our room to be comfortable. I apologise for the sofa bed and vegan sausages not being to your preference. I was also concerned to see that we did not provide you the soya milk on your request. I am so sorry about the inconvenience as this is the last thing we want our guests to experience. I shall pass your feedback over to the rest of the management team to review and action where necessary. We hope you would stay with us again so we can make it up to you.Kindest RegardsIzabela LeskoGuest Service Manager

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not knowing Redditch it was bit okward the traffic, lots of one way roads. Otherwise a good location close to the centre.
Stayed 2 nights in Apr 2024
Response from Laura on May 2, 2024
Dear GuestI am pleased to see that you was able to find the hotel in the end. We hope to welcome you again in the future and if so, your journey to us will be a better one.

10/10 Excellent

martin, PERTH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Apr 2024
Response from Reservation team on May 2, 2024
Dear GuestThank you for your kind words.

10/10 Excellent

Jayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean and lovely staff. Comfortable room and the sofa bed was too. Breakfast was included which was excellent for the price we paid. Will definitely stay again if in this area.
Stayed 1 night in Mar 2024
Response from Laura on Mar 29, 2024
Dear JayneThank you for your positive feedback. I am pleased to see that you met your expectations and we look forward to welcoming you back to the hotel in the future. Regards

6/10 Okay

Jean Martha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Laura GSM on Mar 7, 2024
Thank you for your feedback

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Ayla Rolinson on Mar 28, 2024
Dear John,Thank you for taking the time to leave a review about your most recent stay here with us. I am pleased to see that you rated your stay a 8 out 10.Kind RegardsAyla Rolinson

8/10 Good

Pat

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just one thing that was unsatisfactory was the breakfast by 9.05 there was only beans bacon and hash browns they said they had run out of other items. Not really good for customers
Stayed 1 night in Feb 2024
Response from Laura on Mar 29, 2024
Dear PatI am sorry to see that there was a supply issue during your stay. This was unexpected to the hotel and the team tried very hard to met guests expectations. Unfortunately this was not always the case and we apologise for your disappointment. Regards

10/10 Excellent

Uday

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Laura GSM on Feb 13, 2024
Thank you for your feedback.

8/10 Good

CHUN HUNG

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Laura GSM on Feb 9, 2024
Thank you for your positive feedback. The team appreciates your kind words.

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good for a quick overnight stay. Comfortable beds and very clean. Breakfast a bit hit and miss as the reception person was also responsible for stocking up the hot breakfast too. Came to check out, waited 15 minutes and still no one came to the desk. Waited with 2 other sets of people and in the end we just dropped the keys in the key box and left. Should have more staff on.. especially for reception.
Stayed 1 night in Dec 2023
Response from Ayla Rolinson on Feb 3, 2024
Dear Peter, I would like to start off by apologising that you had to wait 15 minutes for no one to turn up and you were with another 2 people. I am happy to see that you found it good to be a quick overnight stay. The beds were comfortable and very clean.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ayla Rolinson on Jan 27, 2024
Dear Patricia, Thank you for leaving us a review about your most recent stay here with us at Holiday Inn Express Birmingham-Redditch. I am pleased to see that you rated your stay a 8/10. Kind Regards Ayla Rolinson

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ayla Rolinson on Jan 27, 2024
Dear Christopher, Thank you for leaving us a review about your most recent stay here with us at Holiday Inn Express Birmingham-Redditch. I am pleased to see you rated your stay a 5/5. Kind Regards Ayla Rolinson

10/10 Excellent

Hayley

Stayed 1 night in Jan 2024
Response from Ayla Rolinson on Jan 27, 2024
Dear Hayley, Thank You for leaving us a review about your most recent stay here with us at Holiday Inn Express Birmingham-Redditch. I am pleased to see you have rated your stay a 10/10. Kind RegardsAyla Rolinson

6/10 Okay

Hachena

Liked: Amenities
Fairly good. Comfortable and clean but poor breakfast choices. Only pork sausages and bacon that I am unable to eat. No choice of eggs, plus the only eggs they had were scrambled and tasted like powdered eggs. No whole milk only semi- skimmed
Stayed 2 nights in Jan 2024
Response from Ayla Rolinson on Jan 14, 2024
Good Afternoon Hachena, Thank you for leaving a review about your most recent stay here with us at holiday inn express redditch. I want to start off by apologizing that the eggs tasted like powdered egg and we don't do whole milk if you do require vegetarian sausage's we can do them we would just need to know how many you would want. I am pleased to see that you found it fairly good. Kind Regards Ayla Rolinson General service assistant

6/10 Okay

Wai Chung

Travelled with family
Liked: Staff & service
The Staffs are very helpful and nice. But it seems little bit old
Stayed 1 night in Dec 2023

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ayla Rolinson on Jan 1, 2024
Dear Graham, Thank you for taking the time to leave a review about your most recent stay. I am pleased to see that you rated your stay a 5 out of 5. I hope that we will see you in the future. Kind Regards Ayla Rolinson GSA

2/10 Terrible

andrew pirie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ayla Rolinson on Jan 1, 2024
Dear Andrew Pirie, Thank you for taking the time to leave a review about your most recent stay here with us. I am sorry to see that you have left a 2 out of 10. I hope we will see you in the future. Kind Regards Ayla Rolinson GSA

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, room comfort
There was a mark on the bottom of the shower tray but the worst thing was children running passed our room atv6 am which woke us up snd couldnt get back to sleep the same children were running along and shouting at 11pm which also disturb our sleep
Stayed 2 nights in Dec 2023

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
How close it is to cadburys world and west Midlands safari
Stayed 1 night in Dec 2023

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Laura (GSM) on Dec 10, 2023
Thank you for giving your stay a score of 8/10. We hope to welcome you again in the future.

8/10 Good

Tatiana

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Good location, comfortable bed, nice breakfast.
Good location, comfortable bed, nice breakfast. Cleanliness can be improved in the toilet and shower.
Stayed 1 night in Dec 2023
Response from Laura (GSM) on Dec 10, 2023
Thank you for your feedback, Tatiana. I shall pass on your comments to the team.

6/10 Okay

ROGER

Liked: Cleanliness, staff & service
Disliked: Room comfort
Wont be using Holiday Inn again
Cold in the reception and dining area, with ridiculously small plates for breakfast.
Stayed 2 nights in Dec 2023

4/10 Poor

John

Disliked: Room comfort
Overnight Stay
Not the greatest hotel I have stayed at. Staff friendly but hotel very cold lots of guests moaning about the heating. Fan noise all night. Food not great. Hostess tray in room not exactly overstocked. 2 sachets sugar only yet 4 milks no hot chocolate or biscuits.very disappointed overall.
Stayed 1 night in Dec 2023
Response from Sophie GSA on Dec 5, 2023
Dear John,Thank you for taking the time to tell us about your experience at Holiday Inn Express BIRMINGHAM - REDDITCH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I'm pleased you found the staff here at the hotel friendly. With regards to the coldness within the hotel, with there being 2 automatic doors within reception the temperature was ultimately out of our control, we did however have the heating on full in the hotel and gave plug in heaters to guests that were still cold. I apologise about the noise within the room however, had reception been informed we would of been happy to turn the AC off manually for you to ensure a good nights rest. Furthermore, we keep a stock of additional coffee and tea facilities at reception so should you require more you are more than welcome to pop down and have some more- however as ourselves only being an Express we do not provide hot chocolate or biscuits in rooms, I apologise for the inconvenience. Despite these issues you faced during this particular stay, we hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 01527 587910 or reservations@hieredditchhotel.com.Sincerely,Sophie GordonMiss01527 587910reservations@hieredditchhotel.com

8/10 Good

Solmundur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel was pretty decentall you would expect from a holiday inn express. Good staff, clean, nice size room. Only comment is that the breakfast could've used with a little more option, especially as toast topping, working with only butter and Marmite was a bit lacking.
Stayed 2 nights in Nov 2023
Response from Hotel Team on Dec 3, 2023
Good morning, Thankyou for choosing Holiday inn for your recent stay.Our breakfast is IHG standard for an express, we do have Honey, mixed fruit jam, strawberry jam and marmalade also available for toast toppings these where in the dispensers by the cereal, I am sorry you did not see them. Please ask us for assistance on your next stay and we will kindly aide you.RegardsHotel Team

2/10 Terrible

Helen

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this hotel
It was the worst experience i ever had. Its not a hotel its more like a hostel. The breakfast was terrible and whole night loud noise from going and coming kept us awake.
Stayed 1 night in Nov 2023
Response from Laura (GSM) on Nov 11, 2023
Dear Anonymous.Thank you for providing us with feedback. I am sorry to hear that we did not meet your standards on this occasion. If you wish to discuss this further then please contact the hotel.

10/10 Excellent

Anna

Stayed 1 night in Nov 2023
Response from Laura (GSM) on Nov 11, 2023
Thank you for scoring your stay 10/10. We hope to welcome you back in the future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Laura (GSM) on Nov 11, 2023
Thank you for scoring your stay 10/10. We hope to welcome you back to the hotel in the future.Regards,

8/10 Good

Pratheep

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel for sleepover when you are in a long distance journey.
Stayed 1 night in Oct 2023
Response from Laura (GSM) on Nov 11, 2023
Thank you for scoring your stay 4/5. I am pleased to see that we met your expectations. We hope to welcome you back to the hotel in the future.Regards,

6/10 Okay

GEOFFREY

Business traveller
Liked: Cleanliness, staff & service
Shower and carpet in room could do with replacement due to agdxand condition. Staff were friendly and very helpful.
Stayed 1 night in Oct 2023
Response from Laura (GSM) on Nov 11, 2023
Dear Geoffrey,Thank you for providing us with feedback. I am sorry to see that there was issues regarding housekeeping standards. I am pleased to see that you found our team to be friendly and helpful. Regards,

6/10 Okay

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel let down by kitchen.
Hotel was fine and comfortable, Evening meal was poor quality and over priced served on a silly piece of wood, si as soon as I tried to cut the meat it slid almosy onto the table. When I queried the quality, I was told they have just change supplier? Breakfast poor quality and choice.
Stayed 1 night in Oct 2023
Response from Laura (GSM) on Nov 11, 2023
Dear Joseph,Thank you for your feedback. The menu has been updated recently with new cutlery. At your request of a dinner plate, we would have rectified this for you. I am also sorry to see that there was a poor experience during breakfast. I have passed your comments to the team.Regards,

10/10 Excellent

Peter

Stayed 1 night in Oct 2023
Response from Laura (GSM) on Nov 11, 2023
Thank you for scoring your stay 10/10. We hope to welcome you back to the hotel in the future.Regards,

4/10 Poor

Alex

Stayed 2 nights in Sep 2023
Response from Laura (GSM) on Nov 11, 2023
Dear AlexSorry to see that we did not meet your standards on this occasion. We hope to welcome you back to the hotel in the future to provide you with a more positive experience.Regards,

10/10 Excellent

Mark

Stayed 1 night in Sep 2023
Response from Laura (GSM) on Oct 5, 2023
Dear Mark,Thank you for scoring your stay 10/10. We hope to welcome you back to the hotel in the future.Kind Regards,

10/10 Excellent

Rhys

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complains
Really easy to find, check in was good, rooms were tidy and clean, breakfast was lovely, no complaints would stay again
Stayed 1 night in Sep 2023
Response from Laura (GSM) on Oct 5, 2023
Dear Rhys,Thank you for your positive feedback and your high score of 10/10. I am pleased to see that we were able to met your standards. We are looking forward to welcoming you back to the hotel.Kind Regards

8/10 Good

Laura

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Laura (GSM) on Oct 5, 2023
Dear Laura,Thank you for scoring your stay 8/10. We hope to welcome you to the hotel again in the future.Kind Regards,

8/10 Good

MRS ISABELLA

Stayed 3 nights in Sep 2023
Response from Laura (GSM) on Oct 5, 2023
Dear Isabella,Thank you for your score of 8/10. We look forward to welcoming you again in the future.Kind Regards,

8/10 Good

ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Laura (GSM) on Oct 5, 2023
Dear Ian,Thank you for providing us with a score of 4/5. We hope to welcome you again in the future.Kind Regards,

10/10 Excellent

Mark

Stayed 1 night in Sep 2023
Response from Laura (GSM) on Nov 11, 2023
Thank you for scoring your stay 5/5. We hope to welcome you back to the hotel in the future.Regards,

8/10 Good

David

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Not the best
The rooms bathroom had a noisy/squeaky extractor fan which could be heard throughout the night, breakfast was chaotic and a free for all like most buffets but had to ask several times to what seems frustrated and impatient service staff for items to be replenished. All items were of usual good quality though
Stayed 1 night in Sep 2023
Response from Laura (GSM) on Sep 22, 2023
Dear, DavidThank you for your feedback. I am sorry that you had issues with the aircon. Please note that this can be switched off on the control panel in the room. I would also like to apologise for the missing breakfast items during service. I shall pass this to the team.

10/10 Excellent

Lydia

Stayed 1 night in Sep 2023
Response from Laura (GSM) on Sep 22, 2023
Thank you for scoring your stay 10/10.

10/10 Excellent

Phillip

Stayed 1 night in Sep 2023
Response from Laura (GSM) on Nov 11, 2023
Thank you for scoring your stay 5/5. We hope to welcome you back to the hotel in the future.Regards,

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023
Response from Laura (GSM) on Sep 22, 2023
Thank you for scoring your stay 10/10.

10/10 Excellent

Robert, Brisbane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and Excellent Service given by Sharon at checkin.Sharon was VERY friendly and gave some great ideas of what to see and do.Stayed for 2 days and was very impressed.Breakfast was good and EXCELLENT service from Samantha who went out of her way for my wife being gluten and dairy free. Samantha was extremely understanding and went out of her way to please.Also cleaning of tables was done quickly and efficiently.Location is 10 minute walk to town square.Highly recommend Holiday Inn Express Redditch and THANK-YOU Sharon and Samantha for making our stay so pleasant.
Stayed 2 nights in Sep 2023
Response from Laura (GSM) on Oct 5, 2023
Dear Robert, Thank you for providing us with positive feedback and for giving your stay a 5/5. I am pleased to see that we met your standard and that you were pleased with the service you were provided. I shall pass on your comments to Sharon and Samantha who will be thrilled with your feedback. We look forward to welcoming you again in the future. Kind Regards,

8/10 Good

Christopher

Stayed 1 night in Sep 2023
Response from Laura (GSM) on Sep 22, 2023
Thank you for scoring your stay 8/10.

10/10 Excellent

Malcolm

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Express our Gratitude
Stayed to break our journey up and was very impressed.... Value for money free parking and reasonable location for amenities... Quiet clean room comfortable beds and great shower and wash room.... Breakfast in with the price and was fantastic just what was needed to recommence our journey
Stayed 1 night in Sep 2023
Response from Laura (GSM) on Oct 5, 2023
Dear Malcolm,Thank you for your positive review and for providing us with a high score of 10/10. I am pleased to see that we met your standards and that you enjoyed your time with us. We look forward to welcoming you again in the future.Kind Regards,

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Laura on Sep 5, 2023
Dear, RobertThank you for providing us with feedback. We look forward to welcoming you back to the hotel in the future.

8/10 Good

MARK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Laura on Sep 5, 2023
Dear, MarkThank you for providing us with feedback. We look forward to welcoming you back to the hotel in the future.