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Reviews of VICTORIA HOUSE by Q Apartments

4 out of 5
VICTORIA HOUSE by Q Apartments
17 Queen Victoria St, Reading, England

Reviews

7.4

Good

Rating 10 - Excellent. 12 out of 24 reviews" "
Rating 8 - Good. 5 out of 24 reviews" "
Rating 6 - Okay. 0 out of 24 reviews" "
Rating 4 - Poor. 1 out of 24 reviews" "
Rating 2 - Terrible. 6 out of 24 reviews" "

8.6/10

Cleanliness

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Trailer

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We booked 2 bedroom apartment. The apartment was in immaculate condition. My wife loved it and did lots of cooking. We were able to enjoy homemade made food while traveling, wasn't it amazing!!
Stayed 8 nights in Mar 2024

8/10 Good

Leilah

Stayed 2 nights in Feb 2024

2/10 Terrible

Verified traveller

Disliked: Room comfort
Would not stay again!
No hot water, two chairs instead of a sofa in the living room, terrible customer service!
Stayed 2 nights in Dec 2023

10/10 Excellent

Leigh

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was good value for money, stunning apartment great location with everything on your doorstep , only fault was lots of stairs to climb
Stayed 2 nights in Sep 2023

10/10 Excellent

Abdulhadi

Stayed 13 nights in Sep 2023

10/10 Excellent

Wai Yan, Hong Kong

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything perfect. Reading station / Rail air 5 min walk. Shops and restaurants downstairs. Self check in smoothly. Much worthier than staying in a hotel. Definitely stay here again.
Stayed 3 nights in Apr 2023

4/10 Poor

Lee

Liked: Cleanliness, room comfort
Leak? Please clean up and shut up.
My apartment had a flood at 2100 that covered the whole living room with water. I get that this happens, and the communication via the WhatsApp and helpline was good, as I could send them a video of the flood, but having used every single towel and the shirt off my own back to clean up an entirely soaked living room I would have expected and appreciated some sort of compensation from the mgt team. As the property isn’t manned I was told at 2100 by the helpline (who did actually seem to care) that I should clean up as best as I could and someone from housekeeping would be with me by 10am with fresh towels. At 11am, desperate for a shower and having already messaged to chase up, the local mgt team knocked on my door. Whilst they told me I was a ‘great guest’ for having cleaned up, put all the towels on a spin and had been busily drying the sofa cushions again the radiator, there was little acknowledgement that I’d spent 1 hour of my own time cleaning up water that covered the entire living room. My bags were soaked and I had used every towel and couldn’t even shower in the morning. Throughout the rest of my stay I kept expecting a knock on the door with a thank you or my first night refunded, but instead I left thinking they only really cared about where the leak came from, and not about my first night which mainly consisted of cleaning up water. They could have recovered both the building and guest experience but chose not to.
Stayed 2 nights in May 2023

10/10 Excellent

Leong

Liked: Cleanliness, room comfort
Overall my stay were good. The property very clean. But not suitable for senior citizen or guest with knee joint pain as the property is walk up staircase.
Stayed 3 nights in Feb 2023

10/10 Excellent

Constanze

Business traveller
Liked: Cleanliness, property conditions & facilities
In general: the apartment is extremely clean, beautiful and right in the centre of Reading! The communication with the property is excellent and the service as well. There was a problem with the water temperature regulation that could not be fixed quickly. The communication with the property was excellent, they always replied very quickly and with detailed information. When the issue was not fixed after a week, I prompted them more often and they moved me to another apartment as soon as possible. Also, I always received the check-in instructions later than the 48hrs, but always on time or quickly after I enquired about it. Would stay there again!
Stayed 27 nights in Oct 2022

2/10 Terrible

Robert

Business traveller
Disliked: Cleanliness, room comfort
Efficiency is not at all efficient
It saddens me to say that this efficiency hotel, is actually not efficient at all. It started with the Code required to access the apartment. Can you imagine, realizing you have no access to enter your hotel room while at the airport, then try to contact customer service for it while in transit bc no information was emailed? That was the 1st leg of this disastrous stay. Truly unfortunate since we stayed there1 year ago & it was great! The 2nd part, inexcusable. Upon arrival, the bathroom floor was filthy, hair in the shower, on the floor, in the sink, worse, in the bed. The bed clothes smelled like someone else’s b.o. My Husband & I were so tired from traveling when we got there that we slept on the couch & figured we’d deal with this later. Upon awakening, we noticed that the advertised Cafe Dulce Machine Nescafe Cups to have a delicious brew where no where in site. I don’t know about you my Weary Bleary Traveling friend but no Coffee, how would you deal? I contacted Guest Services, and after 15 minutes of Pop Music someone picked up,exclaimed how sorry they were, that someone will arrive Monday to deliver the Coffee Maker & Wednesday to clean. This call was made on Sunday. Mgmnt em'd us to gain access for a water main issue & for a pest control thingy. “I’m sorry” Is an excuse to continue bad services, This Hotel could have done so much better by simply asking or saying,“How can we make this right or refund us a night!""0" is my rating. Hope this helps you.
Stayed 9 nights in Oct 2022
Response from Guest Experience Team on Oct 25, 2022
Hi Robert, we hope that this message finds you well.We would like to express our apologies for any inconvenience caused during your stay. Kindly note that the report regarding the cleaning was received on Monday and our team attended immediately to change the coffee machine, if this had been reported sooner our team would have worked hard to have this resolved as quickly as possible. On the date the maintenance was informed, our team also confirmed the housekeeping service was completed. Once again, we sincerely apologise for any inconvenience caused and we appreciate your feedback.

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, room comfort
Good but could be easier.
Central, close to the station. Good for going into London or Windsori, Lego land 35 minutes away. Getting the codes for the entry was a bit of a faf. With contact telephones with a Brazil number. Read your email carefully. They leave it very late to get the necessary information.
Stayed 2 nights in Oct 2022

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Poor
No access code was given even after 4 hours of the check in time. Additional deposit requirements wasn't made clear during the booking. On top the hot water was not working. Property was clean and tidy. Communication was struggle in the beginning. I need refund
Stayed 1 night in Nov 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness
The apartment seemed to lack some kitchen utensils, for example, there were no knives beyond the butter knives, which made cutting bread a challenge. Furthermore, the boiler had to be reset constantly. We did not consistently have hot water, to the point that showering was very unpleasant because the only water we had was freezing cold. The rest of the apartment, including cleanliness, was great, though.
Stayed 6 nights in Oct 2021

10/10 Excellent

Akushika

Travelled with partner
Beautiful Apartment in the center of town. Would highly recommend!!!
Stayed 2 nights in Sep 2021

8/10 Good

Tonderai

Liked: Cleanliness, amenities, property conditions & facilities
Nice place and also clean
Stayed 1 night in Aug 2021

10/10 Excellent

Victoria

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, room comfort
Perfect central apartment.
Really straightforward self check-in process and a lovely size apartment. Fully furnished and equipped and right in the heart of Reading.
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Good location, nice touches, comfortable.
The code for the apartment didn't work when I arrived but when I phoned the number the customer service guy was really helpful and put me in a different apartment. The apartment was clean, with the exception of the pillow. It was a perfect location, coffee machine, water, chocolate were lovely touches. No TV channels (only freeview which you had to log into). Wifi was excellent. Apartment was too hot - thermostat said 27 degrees and didn't cool even with all windows open. It would have been improved with aircon or a fan.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Spacious and very nice apartments. Location is great Very close to shops, railway station...
Stayed 1 night in May 2021

10/10 Excellent

A

Business traveller
Liked: Cleanliness, room comfort
Top Spec Apartment, very comfortable
The apartment was amazing. Centrally located and very high spec finish. My one and only criticism was the access details which offer two entrances. You cannot access all apartments from both entrances therefore, it should have been specified which entrance for which apartment. I climbed 5 flights of stairs with a suitcase to discover I was in the wrong entrance.
Stayed 2 nights in May 2021