All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear Nyeisha, Thank you for choosing to stay with us. We appreciate the high rating you've given. Whenever you plan your next visit, we promise to provide the same level of comfort and convenience that made your stay exceptional this time. Best, Dave Hirsch, GM
Hotel was clean and staff was very kind. The first night, there were people being loud outside the window in the parking lot. The second night, it was very difficult to sleep as there seemed to be a lot of people, partying, singing happy birthday, running, yelling, etc. Otherwise, everything was good. Glass elevators are neat.
Susie
Stayed 2 nights in Apr 2024
Response from GM on May 4, 2024
Dear Susie, Thank you for recognizing our great staff and clean amenities. I'm sorry that noise from other guests kept you from having a restful night's sleep; please forgive us. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Best, Dave Hirsch, GM
Dear Janelle, Our location has impressed many travelers, so I am glad you found it exceptional. Our staff works hard to keep the hotel looking great and running smoothly so our location can take center stage. We appreciate you staying and recommending our hotel. Please come see us again soon! Best, Dave Hirsch, GM
Room was filthy, the bathroom had soil all over the floor, toilet, and snower. They gave us a totally different room because they were “sold out”. Never staying here again.
Whitney
Stayed 1 night in Apr 2024
Response from GM on May 3, 2024
Dear Whitney, Thank you for taking the time to share your feedback and for staying with us. Please accept our apologies for your unpleasant experience. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with our housekeeping team to improve our service. We genuinely hope you will reconsider a return visit in the future. Sincerely, Dave Hirsch, GM
The best thing about this property is the location. It’s and extremely old hotel with little focused on cleanness of the hotel rooms. I don’t think I have ever been to a Hilton hotel in this bad of shape
Joyce
Stayed 2 nights in Apr 2024
Response from GM on May 3, 2024
Dear Joyce, While I appreciate you recognizing our wonderful location, I am sorry to hear that our accommodations let you down. Your comfort is our highest priority and I apologize that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor and improve the guest experience as we move forward. We hope to serve you better in the future. Sincerely, Dave Hirsch, GM
Dear latanya, Providing you with exceptional accommodations was our pleasure! Thank you for choosing Doubletree and taking the time to share this excellent review. We hope to see you back soon. Best, Dave Hirsch, GM
10/10 Excellent
Shade
Travelled with family and small children, Travelled with group
Dear Shade, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments are welcomed, and we appreciate being a part of your trip! Best, Dave Hirsch, GM
Great stay, good food at the buffet. Staff up front could have been a little friendlier but overall good place to stay.
Airiana
Stayed 7 nights in Apr 2024
Response from GM on May 3, 2024
Dear Airiana, We take pride in providing the best accommodations and service; your feedback, which highlights success and areas for improvement, is appreciated. I'm happy to learn you enjoyed your stay, and I have noted your recommendations regarding our front desk staff. Thank you for your time in reviewing our hotel. Best, Dave Hirsch, GM
The staff was polite anyone who we talked to had a smile on their face ,vey clean and friendly atmosphere ,the mall was across the street my family and I had a great time we will definitely be coming back anything we needed extra blankets,towels, rags house keeping made sure we got it
Shade
Stayed 2 nights in Apr 2024
Response from GM on May 3, 2024
Dear Shade, The entire staff loves being a wonderful representation of Philadelphia and all the friendly people who live here. Thank you so much for taking the time to share your great rating with other guests and us. We hope to welcome you back soon for another enjoyable stay. Best, Dave Hirsch, GM
10/10 Excellent
Sky
Travelled with family, Travelled with family and small children, Travelled with group
The room was nice and spacious I had a good view the pool was everything it was warm and clean.the breakfast was amazing my stay was great.
Sky
Stayed 2 nights in Apr 2024
Response from GM on May 3, 2024
Dear Sky, Thank you for sharing this frame-worthy review. I feel our accommodations are some of the finest and your feedback helps validate that opinion. Your review and recommendation are very much appreciated. We look forward to serving you in the future. Best, Dave Hirsch, GM
6/10 Okay
Tierra
Apr 14, 2024
Liked: Amenities
Disliked: Property conditions & facilities
Room was clean for the most part, but the bed was flat & the box springs was sticking out. I think it was on the floor with just box springs.
Also the bathroom vent was dusty. Our day being their we we're out the whole day & made sure the door was closed before leaving and for us to get room service (clean) that did not happen. The bed was not made from us making it, no fresh linen or wash clothes etc. when my friend and I came back that night our door was cracked open.
Nothing was taken, but still. Also the amount I paid for my hotel it wasn't free WiFi. It was $5 a night & the television remote was hard to control.
Tierra
Stayed 2 nights in Apr 2024
Response from GM on May 3, 2024
Dear Tierra, I'm sorry to see that your experience with us was not as positive as we would have hoped. We value your feedback and appreciate you choosing us. I assure you that we will work hard to make sure that your next visit is a much better experience and we are at your service if you want to discuss your concerns in greater detail. Thank you for giving us the chance to improve. Sincerely, Dave Hirsch, GM
10/10 Excellent
Geraldine
Apr 13, 2024
Geraldine
Stayed 4 nights in Apr 2024
Response from GM on May 4, 2024
Dear Geraldine, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Dave Hirsch, GM
Dear Rashad, Thank you for staying with us, and I'm glad you found us to be of good value. We appreciate your patronage and hope to host you again. Best, Dave Hirsch, GM
The suites were spacious and clean. Loved the lobby lounge for a nightcap. Kids enjoyed the pool and breakfast buffet very much. We would stay here again.
Joyce
Stayed 2 nights in Apr 2024
Response from GM on May 3, 2024
Dear Joyce, We are happy to hear from you and glad to know your stay was pleasant. We appreciate you taking the time to share your feedback. Your recommendation serves as encouragement to our associates, who genuinely care about providing each guest with an enjoyable experience. We look forward to hosting your family again. Best, Dave Hirsch, GM
The heat couldn't be controlled. Our room was so hot we keft at 3 am. This was after running the A/c for close to 8 hours and having our balcony door wide open and the outside temp was in the 40's. We had engineering there 3 separate times trying to fix it. Apparently they were supposed to do a complete renovation on the hvac system starting March 1st and never started it. The hallways were even more unbearably hot. The staff were amazing and very accomadating. Unfortunately they were pretty booked and had no comparable rooms available for us to switch to. We had also paid an extra $150 just to get a room with a hot tub. We ran the water and filled it but there was a black grease ring around the entire tub then when drained black dirt settled down to the bottom so I refused to use it. The entire building needs to be upgraded. They also lied about the size of the bed. They showed pictures of a king with 4 pillows accross. Our bed barely fit 2 pillows across.
Jennifer
Stayed 1 night in Apr 2024
Response from GM on May 3, 2024
Dear Jennifer, I appreciate you taking the time to share your review. I'm sorry for the shortcomings during your visit. We strive to leave all our guests with a positive impression; I apologize we let you down. Your feedback is important to us as we continually try to improve our guests’ experience. I will share your reflections with our team, and we all hope you will consider a return trip in the future. Sincerely, Dave, Hirsch, GM
Dear Jalisa, We are thrilled you had another perfect stay! Thank you for being a return guest and sharing this uplifting review. Please visit us again soon! Best, Dave Hirsch, GM
10/10 Excellent
KELLY A
Travelled with family, Travelled with family and small children, Travelled with partner
Hotel is very nice and conveniently located. Front desk service is rude and instead of being understanding of the guest being upset when you don’t have the room that they booked, instead rather be combative, condescending and rude. Not very professional
Nice property. I stayed there years ago, but I think it was called something else. A couple of issues: number one. The carpet has stains on it, the heating and cooling system was loud, I forgot to mention it to them, but it looked like the sink was leaking – there was water on the floor, and the shelf underneath the sink. Other than that, it was good. I only stayed one night so.
Kids racing through the halls. The whole place is filled up with groups of teens and children’s congregated and screaming. It was not like any hotel I have ever been too. Extremely unpleasant. This review won’t get approved because it is the truth. This hotel needs updating and order. It’s a huge hang/play area. Do yourself a favor and stay elsewhere. Also was told that the ac unit was broken and didn’t need to be used because it’s winter time. A complete horrific experience.
Always love this place when I come to the area! Check in was smooth and was able to do late check out!
Joyce
Stayed 1 night in Feb 2024
2/10 Terrible
Darrick
Feb 15, 2024
Liked: Staff & service
Disliked: Cleanliness
Room needs to be renovated!
Darrick
Stayed 1 night in Feb 2024
10/10 Excellent
Cherron
Feb 12, 2024
Cherron
Stayed 2 nights in Feb 2024
6/10 Okay
terri
Travelled with family
Feb 11, 2024
The staff was excellent!!! Friendly, efficient and customer focused. The main area entrance seemed nice, clean & refreshed.
However, the overall property needs to cleaned up. The carpet is very old in the hallways with heavy staining, wrinkles through out and in some areas looked like it had been wet and could have mildew. Our mattress had almost no support, the room temp was warm & even with the thermostat in our room couldn’t be lowered & lastly the closet door was ready to fall off and could barely be opened without two hands, with one pulling the door up & the other trying to open it.
Would not want to stay there again without hotel updates. Again though, the staff was amazing!
The acoustics in the hotel are atrocious. Its atrium design amplifies all sound (and there was A LOT of sound) in the hotel. Also, the guests in the room next to ours were blaring the TV, yelling and being as noisy as possible well past 1 a.m. even after we asked them to be quiet (they told us they didn't need to be quiet because were in a public space). The walls seem to made of paper based on how not soundproof they were. I will never stay here again.
We stayed here from our of town to meet up with family for a funeral. Hotel was very nice. We enjoyed the large comfortable rooms. Also the large common space was great to hang out with family and spend time together. Anthony was awesome at the bar taking care of food and drink orders for us!!