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Rating 10 - Excellent. 284 out of 1089 reviews" "
10 - Excellent
284
Rating 8 - Good. 251 out of 1089 reviews" "
8 - Good
251
Rating 6 - Okay. 209 out of 1089 reviews" "
6 - Okay
209
Rating 4 - Poor. 155 out of 1089 reviews" "
4 - Poor
155
Rating 2 - Terrible. 190 out of 1089 reviews" "
2 - Terrible
190
6.8/10
Cleanliness
7.2/10
Staff & service
6.0/10
Amenities
6.4/10
Property conditions & facilities
6.8/10
Eco-friendliness
Reviews
2/10 Terrible
Louis
May 9, 2024
Did not let my 19 year old son check in as he was not 21. Manager wouldn’t budge. He ended up having to pay for another room at the Hilton next door.
Sidie, it's fantastic to hear that you found your stay at Millennium Hotel Durham to be extraordinary. We're looking forward to welcoming you back for an equally amazing visit in the future. Thank you for sharing your experience.
It was a beautiful place to stay. So far I've been there 3x and each time was great. Having to go to the Duke Clinic, I know that I have a safe and clean place to stay.
Jennifer
Stayed 1 night in May 2024
Response from Customer Service on May 9, 2024
Jennifer, Millennium Hotel Durham is delighted to receive your glowing feedback. We're thrilled you've continued to choose our establishment during your visits to the Duke Clinic. Providing a secure and pristine environment for our guests is a top priority. Looking forward to having you with us again for your fourth visit.
4/10 Poor
Annae-Kay
Travelled with family, Business traveller
May 6, 2024
Disliked: Staff & service, amenities
I would not recommend nor would I be go back to this hotel. The hallway has a moldy smell to it, it may be the noticeable old carpet throughout the halls. Ppl smoke in their rooms and you can smell it coming through your own room. My card was charge 3 additional fees everyday I spent there, I spent 3 nights there after my first day I was charged $3.56; the lady at the desk said it was an overnight audit charge and it would be returned after checkout. The 2nd my card was charged $17.03; a different front desk woman stated this was for the amenities that I didn’t use. Only thing I used was the WiFi and they promote the WiFi is free. The last day I was there my card was charged $103.56; I still don’t know what this charge is for and I’ve been trying to contact them for an explanation. Because I checked out at 4am to catch my early flight, the two attendants at the front desk couldn’t explain to me why I was charged this fee and told me to call the property later in the day when a manager was on shift. It appears as if they have this issue often because upon going to the front desk about the first additional charge, I heard a previous customer on the phone inquiring about the charges she was told would be deposited back to her account which weren’t as of yet and the desk person told her upon check deposits are returned to the card and it’s a possibility the customers bank is delaying the return payment. If u stay here put the exact payment on a prepaid card!
The lobby was nice. Our room was okay however the phone didn't work, the bathroom door didn't close properly, the hot tub was broken, the hallways n outside were dirty, fridge wasn't plugged in, no Do Not Disturb sign
Robert
Stayed 2 nights in Apr 2024
Response from Customer Service on May 1, 2024
Robert, thank you for your review. We are glad to know you appreciated the lobby. We regret to hear about the issues you experienced involving hotel amenities. Rest assured, we are committed to maintaining our standards and will take your feedback into account. Providing you with a comfortable experience is highly important to our team. We hope to welcome you back for a smoother experience in the future.
Stayed 2 nights to do research at Duke University, clean and quiet. Offered shuttle to medical center and VA. Only suggestion is offering transportation to other areas of Duke. We were able to walk the mile or so to the library. Excellent price was a big plus.
Muriel E
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 23, 2024
Muriel, it's wonderful to know you found your stay at Millennium Hotel Durham both clean and quiet. The shuttle service we offer for convenience is indeed a highlight! Your suggestion regarding transportation to additional areas surrounding Duke is valued and under consideration. Your kind words about our pricing and proximity to the library are much appreciated. Looking forward to welcoming you again in the future.
Lobby is misleading in comparison to the rooms. A/C was spotty at best. Unable to keep a comfortable temperature. Stains on carpet and baseboards of bed. Very noisy at all hours. 3am sounded like moving furniture for at least an hour and a half. 2nd day was some better. Door would not stay shut in bathroom. Ran out of coffee and only decaf was available at front desk. Friendly staff but will pass on a future stay.
Jason
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 22, 2024
Jason, we appreciate your candid feedback. It's unfortunate to hear that your experience didn't meet expectations in terms of room quality, noise levels and some amenities. At the same time, it's comforting to hear our team members were friendly. We will definitely use your remarks to improve and hope you might consider us again in the future, for a stay that truly reflects our commitment to guest satisfaction.
6/10 Okay
Trevor
Apr 21, 2024
Liked: Staff & service
Trevor
Stayed 5 nights in Apr 2024
Response from Customer Service on Apr 24, 2024
Trevor, your Expedia rating has been noted. Although there's no specific feedback left, we encourage all our guests to let us know how we can make their subsequent stays more enjoyable. We hope to have the opportunity to host you again, striving for a more noteworthy experience. Thank you.
8/10 Good
John
Travelled with group
Apr 20, 2024
Liked: Cleanliness, staff & service, amenities
Beautifully wooded area Ardoin’s the hotel with plenty of parking. The facility and decor looks dated but rooms are clean and spacious.
John
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 21, 2024
John, it's wonderful to learn that you appreciated the picturesque surroundings of Millennium Hotel Durham and spacious clean rooms. As for the decor, we chose a design that resonates with the unique character of our establishment. It was our pleasure to have you and we look forward to seeing you again in the future.
We appreciate your feedback, Victor.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.
10/10 Excellent
Gary
Apr 18, 2024
Gary
Stayed 1 night in Apr 2024
Response from Customer Service on May 9, 2024
Gary, we're thrilled to hear you had a wonderful stay at Millennium Hotel Durham. Thank you for choosing us! We hope to have the pleasure of welcoming you back very soon.
Bathroom door was broken on the hinge. Stairwell smelled of old stale beer. Check-in process was frustrating, as we all pre-registered and still had to check in waiting in a very long line.
Brandon
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 16, 2024
Brandon, we regret that your experience did not align with your expectations, particularly regarding the bathroom door issue and scents in the stairwell. Also, we understand how long queues during the check-in process can be inconvenient, and we appreciate your patience. Please know your feedback is fundamental to help us improve. We hope to get another opportunity to serve you better in the future.
Jessica, thank you so much for choosing the Millennium Hotel Durham. Your feedback, even without a written review, is valuable to us. We hope to have the opportunity to host you again in the future. Please feel free to detail your experiences next time so we can continue improving. Safe travels.
Nate, we're thrilled to see your high rating for Millennium Hotel Durham. We sincerely appreciate your support and hope to have you back for another stay soon.
2/10 Terrible
Thomas Kent
Apr 15, 2024
Disliked: Staff & service
Thomas Kent
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 17, 2024
Thomas, thank you for taking the time to share a rating. We regret to note your disappointment although we appreciate your feedback which aids us in our continued effort to strive for guest satisfaction. We always aim to provide stellar guest experiences and apologize if we missed the mark this time. Nevertheless, thank you for choosing us and we hope to have another opportunity to serve you better next time.
Aneudys, it's wonderful to hear that you appreciated the excellent services at Millennium Hotel Durham. We're delighted that your experience was enjoyable and we hope to see you again for an even better stay. Thank you for sharing your feedback!
10/10 Excellent
julie
Apr 13, 2024
julie
Stayed 1 night in Apr 2024
Response from Customer Service on May 5, 2024
Thanks for the amazing rating, Julie!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Millennium Hotel Durham!
Thank you for sharing your feedback, Jabari.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.
Thank you for the wonderful rating, Hasan!It's fantastic you enjoyed your time at Millennium Hotel Durham so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!
6/10 Okay
Mike
Travelled with family, Business traveller
Apr 9, 2024
Liked: Staff & service
After booking I went back and reread some reviews and regretted my choice. I did not experience what most people did with 1 star reviews. Here were the plusses to me. My sheets and bathroom were clean. Window didn't lock A/C-Heating unit was old and noisy. The hotel is definitely somewhat dated and a little musty smelling. You get what you pay for and all in all, my stay was trouble free. Front desk staff were very friendly, lots of parking and good location to Duke. Would I stay here again, maybe but I'd probably spend a little more and stay someplace else. I would neither encourage or discourage anyone from staying here,
Mike
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 10, 2024
Mike, it's heartening to know that you had a trouble-free stay, and appreciated the cleanliness of your room as well as the friendly demeanor of our team members at the front desk. We agree, the location near Duke is truly convenient. We acknowledge your comments about the window lock, A/C unit, and the overall ambiance of the hotel. Your perspective assists us as we continually strive to enhance our guest experience. We'd be glad to have you back, potentially providing you with an even better stay in the future.
I just love it here. Next time I’ll try out the pool lol
Kentori
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 7, 2024
Kentori, it's great to hear how much you enjoyed your stay at Millennium Hotel Durham. We definitely recommend trying the pool for a refreshing experience during your next visit. We look forward to welcoming you back soon.
8/10 Good
Corina, miami beach
Mar 24, 2024
Liked: Cleanliness, staff & service
Satisfactory stay.
Corina
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Corina, it's pleasing to learn that your stay at the Millennium Hotel Durham met your expectations. We hope we can deliver an even more impressive experience on your next visit.
Jennifer, thank you for sharing your positive thoughts on Millennium Hotel Durham. We're pleased that you enjoyed your stay and we look forward to having the chance to welcome you back in the near future!
8/10 Good
Janie
Mar 10, 2024
Janie
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 30, 2024
Thank you for the great rating, Janie!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Millennium Hotel Durham. We'd like to share an even better experience with you soon.
6/10 Okay
cecilia
Mar 9, 2024
cecilia
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 30, 2024
We appreciate you taking the time to share your feedback, Cecilia.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.
Thanks for the outstanding rating, Amber!We're delighted your time at Millennium Hotel Durham was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.
The property was perfect for a short stay and very close to Duke and even not far from UNC.
Michele
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 19, 2024
Michele, it's heartening to learn that you found Millennium Hotel Durham well-situated for your short trip and appreciated its convenient proximity to Duke and UNC. Thank you for choosing to share your experience. We'd be pleased to have you stay with us again in the future.
Wanda, we're overjoyed to hear you found the Millennium Hotel Durham to be a shining example of a great place. That's exactly what we strive for! Thank you for sharing your positive thoughts, and we hope to welcome you back soon.
Thank you for the fantastic rating, Anitra!It's outstanding you had such a wonderful experience at Millennium Hotel Durham. We care about the satisfaction of our guests. We can't wait to see you again soon!
Bridgit, thank you for your rating for Millennium Hotel Durham. We're glad to hear you had a satisfying experience and look forward to welcoming you back again soon. Your support is greatly appreciated.
Every aspect of this run-down hotel is filthy. Stained carpeting every 10-feet, poor lighting, food debris at every turn, off putting odors in hallways and lobby, guests smoking weed/pot in guest rooms. Front desk attendant unpleasant and more focused on boyfriend than guests. Complete filth. Stay clear.
James
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 3, 2024
James, it's clear you weren't satisfied with your stay, and we are profoundly disturbed to learn of the issues you encountered. Proper cleanliness and amiable services are vital, and it is disheartening to hear you did not find that in your experience. We continually strive to enhance the hotel environment and the conduct of our team members is a top concern. Your comment will serve as a key input for necessary improvements. We hope for the chance to offer you a better experience in the future.
Carol, it's great to see you had a favorable experience at Millennium Hotel Durham. We appreciate your rating and hope to welcome you back for another pleasant stay in the future.
6/10 Okay
George
Jan 28, 2024
Liked: Staff & service
Poor phone / internet service
George
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 29, 2024
Thank you for sharing, George.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.
I didn’t like the fact that, 1. On my check in I requested a room with a nice view instead I got no view. 2. On the hotel flyer it said that happy hr was a y certain time when I went down there was nothing and everything was close( the bars) 3. The pool was not working and it was dirty and the pool bathrooms were durty as well.
Yasmin
Response from Customer Service on Jan 29, 2024
Yasmin, it's unfortunate to hear that your stay didn't live up to your expectations. We understand how important it is to accommodate our guests' preferences, like assigning rooms with preferred views. We also recognize the importance of accurate information regarding our amenities, such as happy hour times and pool availability. The cleanliness is another aspect that we normally take utmost pride in. Rest assured, your comments will serve as a critical guide to improving our services. We appreciate you sharing your feedback and hope for another opportunity to serve you better.
6/10 Okay
Lovette
Business traveller
Jan 26, 2024
Liked: Staff & service
Disliked: Amenities
My first room was on the 4th floor it took several minutes to get there due to the long walk. As soon as I step off the elevator it reeked cigarette smoke. My room smell so bad! I immediately called the front desk and asked to be moved. I was escorted by staff to another room within minutes. I was placed on the 1st floor close to the lobby which I liked. I felt like I was being bitten by something while I slept like a mosquito or something I never noticed any bite marks or saw any bugs in or around the bed or room. I chose to wear my long pajamas tie my hair up and sleep with socks on. The fridge didn’t work so I had no cold water. The tv was so small from the distance from the bed I chose to watch a movie on my computer on Netflix instead. At least I could move it closer to me. The bar served very reasonable drinks and the bartender Daniel was very nice. The breakfast should be complementary to your stay because the selection definitely wasn’t worth $9.99 I was better off going to IHOP. I only stayed 1 night in between my travel out of town. The outside makes you feel like luxurious accommodations but it was definitely any but.
Lovette
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 26, 2024
Lovette, we appreciate your detailed feedback, and regret to hear about the issues you faced, including the initial room condition and certain discomforts during your stay. We thank you for bringing this to our attention. It's encouraging to know that our colleagues were able to promptly address some concerns, nevertheless, we understand there were aspects of your visit that did not meet expectations. We continually strive to improve all guest experiences and will use your comments to ensure we do so. It's pleasing to know that you found our drink offerings reasonable and our bartender Daniel left a positive impression. We hope to have another chance to deliver a better experience next time.
8/10 Good
Mildred
Jan 26, 2024
Mildred
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 28, 2024
Thanks for the great rating, Mildred!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Millennium Hotel Durham soon, we'd love to have you back!
10/10 Excellent
Mary
Jan 18, 2024
Liked: Cleanliness, staff & service
Mary
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 20, 2024
Mary, thank you for choosing the Millennium Hotel Durham for your stay. We're delighted to learn of your positive experience and appreciate the top rating you've given us! Our team eagerly awaits your return in the future for another outstanding experience. Safe travels until then.
10/10 Excellent
Tyree
Jan 17, 2024
Tyree
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 18, 2024
Tyree, it’s amazing to hear that your stay at Millennium Hotel Durham lived up to your expectations. We appreciate your positive rating and hope to welcome you again for another delightfully enjoyable stay.
6/10 Okay
Verified traveller
Travelled with family
Jan 16, 2024
Disliked: Property conditions & facilities
Could be so much better
This hotel needs TLC in the worst way. It looks showy from the outside but is very tired and shabby from the inside. Rattling fan in our bathroom all night long. Broken floor buttons in the creaking elevator. Banged up furniture in the room. Lights without any access to plugs. Checked out 48 hours ago and still have not been e-mailed a receipt. Location and proximity to Duke and Durham couldn't be better.
Verified traveller
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 17, 2024
Thank you for letting us know about the condition of your room during your stay. We're sorry that you experienced some issues, and we appreciate your feedback. We take all feedback seriously and we'll work to address the problems you mentioned. It's great to hear that you enjoyed the location, which is close to Duke and Durham. We checked on your reservation and found that the email on file is a third-party address, which may have caused some confusion with the receipt. We're sorry for any inconvenience this may have caused. We hope to have the chance to make it up to you in the future. Thank you for choosing our hotel.
It’s very clean and the employees are very nice and helpful. Excellent service. Thank’s for everything
Graciela
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 16, 2024
Graciela, we're thrilled to hear you had a wonderful stay at Millennium Hotel Durham. It's always encouraging to know that our cleanliness standards, as well as the warm and helpful nature of our team members lived up to your expectations. The team takes great pride in providing excellent service. We appreciate your kind words and hope to welcome you back on your next visit.
Thank you for the 5/5 rating, Fredrick!It's excellent you enjoyed your time at Millennium Hotel Durham so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.
6/10 Okay
George
Business traveller
Jan 13, 2024
Liked: Cleanliness
My phone didn't work in my room. I walked about 1/4 mile from desk to room. It was pricier than it should be...
George
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 15, 2024
George, thank you for sharing your experience. We're sorry to hear about the issue you had with your room's phone. Rest assured, we always aim to provide functional amenities and efficient services for all our guests. Furthermore, we strive to deliver value commensurate with the staying experience. Your feedback is integral to our ongoing efforts to elevate guest satisfaction. We hope to provide a better experience next time.
Very convenient, clean, and all encountered staff was very friendly. Would stay here again
Kim
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Kim, it's delightful to hear how much you appreciated the convenient location and cleanliness of Millennium Hotel Durham. We're also thrilled that our team members made a positive impression on you. Your thoughts are greatly appreciated and we eagerly anticipate your return stay.
This is the only place we stay, the silence is golden, the staff is polite and friendly
Nashall
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Nashall, we're thrilled to hear how much you enjoy your stays at the Millennium Hotel Durham. It's terrific to know that our serene atmosphere and courteous team members contribute to making your visits memorable. We eagerly await your return!
6/10 Okay
Verified traveller
Travelled with family
Jan 7, 2024
Disliked: Cleanliness
Not too happy
I booked this hotel because my sister had stayed here before and she liked it. I had a different experience….I think because I used a third party site. The lobby and front of hotel were nice. We were put on the left side of hotel on 1st floor and had to move because of the smell. They moved us to the second floor and our room was ok, but there was a water mark on the wall near the ceiling. The left side had a lot of young men who appeared to be construction workers staying there. People were always standing outside smoking and on the phone when I would go out to my car.
The price was good and I guess that is what I paid for. My sister had a totally different experience and I think her room was on the other side of the hotel.
I was alway wary when going to my car because of how many men were always around.
Verified traveller
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 9, 2024
Please accept our apologies for any discomfort you experienced during your stay. We understand navigating some inconveniences such as unsatisfactory room positioning and cosmetic issues in your room. We are grateful you found value in your stay regarding the cost. It is of utmost importance that all our guests have a positive experience. We will certainly work towards making improvements where needed. We hope for another opportunity to provide a better experience.
8/10 Good
Marco Antonio
Jan 7, 2024
Marco Antonio
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Marco Antonio, thank you for choosing Millennium Hotel Durham and for sharing your rating through Expedia. We are glad to see that your stay met your expectations. Our team is dedicated to making every guest’s experience a positive one. We hope to see you again on your next visit to Durham!
6/10 Okay
John
Jan 4, 2024
Disliked: Staff & service
John
Stayed 7 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
John, thank you for your rating on Expedia. Although it seems like your stay was satisfactory, it seems like we missed the mark in some areas. We would warmly welcome any comments or suggestions you might have for us to ensure your next stay surpasses expectations.
10/10 Excellent
Marty
Jan 3, 2024
Marty
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 9, 2024
Thanks for the perfect rating, Marty!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Millennium Hotel Durham.
10/10 Excellent
Jeffrey
Dec 20, 2023
Jeffrey
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 22, 2023
Jeffrey, thank you for choosing Millennium Hotel Durham and taking the time to leave a rating. We're thrilled you had an excellent stay with us and hope to see you again in the future.