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Reviews of Holiday Inn Raleigh-Durham Airport, an IHG Hotel

3 out of 5
Holiday Inn Raleigh-Durham Airport, an IHG Hotel
930 Airport Blvd, Morrisville, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 392 out of 686 reviews" "
Rating 8 - Good. 194 out of 686 reviews" "
Rating 6 - Okay. 54 out of 686 reviews" "
Rating 4 - Poor. 23 out of 686 reviews" "
Rating 2 - Terrible. 23 out of 686 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Timothy

Business traveller
Liked: Cleanliness, staff & service, amenities
Normal maintenance that they.were fixing parking lot. Not a permanent issue
Stayed 2 nights in Apr 2024

6/10 Okay

Steven, Riverside

Liked: Staff & service
It was ok.
Stayed 1 night in Apr 2024

2/10 Terrible

Shaquala, Raleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Nicole Endicott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like staying at this property when I travel to that area monthly because my rooms are always clean, and I've never seen any bugs. My only complaint is the air traffic sound being so close to the airport.
Stayed 1 night in Apr 2024

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff as desk. Greeted promptly, thanked me for being IHG member, allowed late check out when requested. Hotel looks modern and updated.
Stayed 1 night in Apr 2024

10/10 Excellent

Evette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Barbara, Savannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no free breakfast here! I thought all Holiday Inns offered a free breakfast! Be ready to pay!
Stayed 1 night in Apr 2024

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

thaila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was disappointed shower condiments were not full and mostly empty.
Stayed 1 night in Apr 2024

2/10 Terrible

Melany, Garden Valley

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Greta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a long travel day fraught with airline delays, it was great to check in at 1:AM with such a kind, cheerful employee on April 11th. I was curious how she so cheerfully worked the night shift, only to learn she works days but stayed late to cover part of the shift for another employee. Wonderful customer service.
Stayed 1 night in Apr 2024
Response from Letika Leggett-Drakes on Apr 25, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Raleigh-Durham Airport.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Raleigh-Durham Airport.

10/10 Excellent

Malika, Ridgefieldpark

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The front desk staff was amazing and so were the general manager it’s the kitchen staff extremely racists towards black Americans I was told black ppl will eat whatever he cooks the kitchen staff manager was nice the chef is disgusting he should be more grateful that his ppl are taking over I believe it’s sad that the chef talked about black Americans and laughed about feeding them bad eggs I have never experienced any type of racists energy
Stayed 2 nights in Apr 2024

8/10 Good

Ivor

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in Mar 2024

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too much noise from the landing planes
Stayed 2 nights in Mar 2024

10/10 Excellent

Younje

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and friendly staff
Stayed 1 night in Mar 2024
Response from Holiday Inn Raleigh Durham Airport Team on Mar 29, 2024
Good Morning Crystal,Thank you so much for your feedback. We are pleased to hear you enjoyed your recent stay with us. We hope to have the opportunity to welcome you back again in the near future.

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Raleigh-Durham Assistant General Manager on Mar 25, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn RALEIGH-DURHAM AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Kurtis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was comfortable and room was clean. Pillows are too lightweight, my head hit the mattress, I prefer more cushion. Unfortunately, stuck behind elevators so kinda loud. Mini fridge does not have a freezer. Nice perk to be able to open a window though!
Stayed 3 nights in Feb 2024
Response from Raleigh-Durham Assistant General Manager on Mar 25, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn RALEIGH-DURHAM AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

4/10 Poor

Joshua

Liked: Cleanliness
Pool was closed as well as bar. Both were reasons I booked this property. Disappointing
Stayed 1 night in Mar 2024
Response from Holiday Inn Raleigh Durham Airport Team on Mar 14, 2024
Dear Joshua,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Raleigh Durham Airport.I would like to start by apologizing to you for the inconveniences you faced with our pool being out of service during your stay as it is currently under reconstruction. As for the food and beverage outlet we are hoping to be able to open on weekends soon but for now unfortunately it is still only open Monday to Friday for dinner.We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you.Sincerely, Holiday Inn Raleigh Durham Airport Team

10/10 Excellent

Bertha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice big room .. quiet area ..
Response from Holiday Inn Raleigh Durham Airport Team on Mar 5, 2024
Good Evening Bertha,Thank you so much for your feedback. We are pleased to hear you enjoyed your recent stay with us. We hope to have the opportunity to welcome you back again in the near future.

10/10 Excellent

Jamie

Stayed 1 night in Mar 2024
Response from Raleigh-Durham Assistant General Manager on Mar 25, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn RALEIGH-DURHAM AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service
Very clean. The bed was so comfortable.
Stayed 1 night in Mar 2024
Response from Holiday Inn Raleigh Durham Airport Team on Mar 29, 2024
Good Morning Peggy,Thank you so much for your feedback. We are pleased to hear you enjoyed your recent stay with us. We hope to have the opportunity to welcome you back again in the near future.

10/10 Excellent

Miriam

Stayed 1 night in Feb 2024
Response from Holiday Inn Raleigh Durham Airport Team on Mar 29, 2024
Good Morning Miriam,Thank you so much for your feedback. We are pleased to hear you enjoyed your recent stay with us. We hope to have the opportunity to welcome you back again in the near future.

10/10 Excellent

Peter, Wilmington

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff - always a nice and genuine smile welcoming you! Thanks guys, I really feel welcome to stay with you!
Stayed 7 nights in Feb 2024
Response from Holiday Inn Raleigh Durham Airport Team on Mar 5, 2024
Good Evening Peter,Thank you so much for your feedback. We are pleased to hear you enjoyed your recent stay with us. We hope to have the opportunity to welcome you back again in the near future.

10/10 Excellent

Ann

Stayed 1 night in Feb 2024
Response from Holiday Inn Raleigh Durham Airport Team on Mar 29, 2024
Good Morning Ann,Thank you so much for your feedback. We are pleased to hear you enjoyed your recent stay with us. We hope to have the opportunity to welcome you back again in the near future.

10/10 Excellent

JULIE

Liked: Cleanliness, staff & service, property conditions & facilities
.
Response from Holiday Inn Raleigh Durham Airport Team on Mar 5, 2024
Good Evening Julie,Thank you so much for your feedback. We are pleased to hear you enjoyed your recent stay with us. We hope to have the opportunity to welcome you back again in the near future.

10/10 Excellent

Venee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean & spacious. Spent one night and it was great!
Stayed 1 night in Feb 2024
Response from Holiday Inn Raleigh Durham Airport Team on Mar 5, 2024
Good Evening Venee,Thank you so much for your feedback. We are pleased to hear you enjoyed your recent stay with us. We hope to have the opportunity to welcome you back again in the near future.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Find out for yourself
Stayed 1 night in Feb 2024
Response from Holiday Inn Raleigh Durham Airport Team on Mar 5, 2024
Good Evening Maria,Thank you so much for your feedback. We are pleased to hear you enjoyed your recent stay with us. We hope to have the opportunity to welcome you back again in the near future.

10/10 Excellent

Jonathan

Travelled with family, Business traveller
Nice staff and clean room. Good restaurant
Stayed 1 night in Feb 2024
Response from Holiday Inn Raleigh Durham Airport Team on Mar 5, 2024
Good Evening Johnathan,Thank you so much for your feedback. We are pleased to hear you enjoyed your recent stay with us. We hope to have the opportunity to welcome you back again in the near future.

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Holiday Inn Raleigh Durham Airport Team on Mar 5, 2024
Good Evening John,Thank you so much for your feedback. Please accept our sincerest apologies for not meeting your expectations during your stay. Do not hesitate to contact us if you would like to discuss what went wrong. We hope to have the opportunity to welcome you back again in the near future.

8/10 Good

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Easy walkable access to restaurants.
Stayed 1 night in Feb 2024
Response from Holiday Inn Raleigh Durham Airport Team on Mar 5, 2024
Good Evening Karl,Thank you so much for your feedback. We are pleased to hear you enjoyed your recent stay with us. We hope to have the opportunity to welcome you back again in the near future.

10/10 Excellent

Nicole

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely stay at this property again.
Stayed 1 night in Feb 2024
Response from Holiday Inn Raleigh Durham Airport Team on Mar 5, 2024
Good Evening Nicole,Thank you so much for your feedback. We are pleased to hear you enjoyed your recent stay with us. We hope to have the opportunity to welcome you back again in the near future.

8/10 Good

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and friendly
Stayed 1 night in Feb 2024
Response from Holiday Inn Raleigh Durham Airport Team on Mar 5, 2024
Good Evening Gregory,Thank you so much for your feedback. We are pleased to hear you enjoyed your recent stay with us. We hope to have the opportunity to welcome you back again in the near future.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Holiday Inn Raleigh Durham Airport Team on Mar 5, 2024
Good Evening William,Thank you so much for your feedback. We are pleased to hear you enjoyed your recent stay with us. We hope to have the opportunity to welcome you back again in the near future.

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly. We enjoyed our one night stay before we flew out. The shuttle service was easy as they dropped us off early and picked us up when we flew back in.
Stayed 1 night in Jan 2024
Response from Holiday Inn Raleigh Durham Airport Team on Mar 5, 2024
Good Evening Sara,Thank you so much for your feedback. We are pleased to hear you enjoyed your recent stay with us. We hope to have the opportunity to welcome you back again in the near future.

10/10 Excellent

J.H.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Host was very polite and helpful!
Stayed 1 night in Feb 2024
Response from Holiday Inn Raleigh Durham Airport Team on Mar 5, 2024
Good Evening JH,Thank you so much for your feedback. We are pleased to hear you enjoyed your recent stay with us. We hope to have the opportunity to welcome you back again in the near future.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While it is not the fanciest hotel, everything was clean and welcoming. The staff were very accommodating! They sent the shuttle for us when we chose to return the rental car the day before our flight, and the front desk people were very friendly and helpful.
Stayed 1 night in Jan 2024
Response from Letika Leggett on Jan 29, 2024
Thank you so much for taking the time to tell us about your experience at Holiday Inn RALEIGH-DURHAM AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn!

10/10 Excellent

Casinta

Stayed 1 night in Jan 2024
Response from Holiday Inn Raleigh Durham Airport Team on Jan 31, 2024
Good Afternoon Casinta,Thank you so much for your feedback. We are pleased to hear you enjoyed your recent stay with us. We hope to have the opportunity to welcome you back again in the near future.Yours in Hospitality,Holiday Inn Raleigh Durham Airport Team

10/10 Excellent

kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stsy
The hotel seems new or recently renovated, very clean and 4 minutes away from the airport. A warm welcome at checkin and the shuttle was so convenient. They begin running at 4am and we’re at the airport within minutes of calling. Very pleased with out stay and the hotel.
Stayed 1 night in Jan 2024
Response from Holiday Inn Raleigh Durham Airport Team on Jan 31, 2024
Good Afternoon Kathy,Thank you so much for your feedback. We are excited to hear you enjoyed your recent stay with us. We hope to have the opportunity to welcome you back again in the near future.Yours in Hospitality,Holiday Inn Raleigh Durham Airport Team

10/10 Excellent

Marina

Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Holiday Inn Raleigh Durham Airport Team on Jan 31, 2024
Good Afternoon Marina,Thank you so much for your feedback. We are excited to hear you enjoyed your recent stay with us. We hope to have the opportunity to welcome you back again in the near future.Yours in Hospitality,Holiday Inn Raleigh Durham Airport Team

10/10 Excellent

Damian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Holiday Inn Raleigh Durham Airport Team on Jan 31, 2024
Good Afternoon Damian,Thank you so much for your feedback. We are excited to hear you enjoyed your recent stay with us. We hope to have the opportunity to welcome you back again in the near future.Yours in Hospitality,Holiday Inn Raleigh Durham Airport Team

10/10 Excellent

Allen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty great hotel for the price. Rooms were clean they had an indoor pool too. Staff was not super friendly, they dont really say hi to you, but that's ok I care about the room condition mostly and that was pretty good and they were not rude or anything. The hotel is near the airport so you can hear the airplanes a bit but that didnt bother me at all.
Response from Holiday Inn Raleigh Durham Airport Team on Jan 31, 2024
Good Afternoon Allen,Thank you so much for your feedback. We are excited to hear you enjoyed your recent stay with us. We hope to have the opportunity to welcome you back again in the near future.Yours in Hospitality,Holiday Inn Raleigh Durham Airport Team

10/10 Excellent

adam

Stayed 1 night in Jan 2024
Response from Holiday Inn Raleigh Durham Airport Team on Jan 31, 2024
Good Afternoon Adam,Thank you so much for your feedback. We are excited to hear you enjoyed your recent stay with us. We hope to have the opportunity to welcome you back again in the near future.Yours in Hospitality,Holiday Inn Raleigh Durham Airport Team

10/10 Excellent

Cassandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and the hotel was very clean. Only bad part was the pool was not open.
Stayed 1 night in Jan 2024
Response from Holiday Inn Raleigh Durham Airport Team on Jan 31, 2024
Good Afternoon Cassandra,Thank you so much for your feedback. We are excited to hear you enjoyed your recent stay with us. Thank you for your kind words about our team. We hope to have the opportunity to welcome you back again in the near future when our pool is back up and running!Yours in Hospitality,Holiday Inn Raleigh Durham Airport Team

10/10 Excellent

Nicole Endicott

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel, friendly staff, I’ll definitely stay there again when in that area.
Stayed 1 night in Dec 2023
Response from Holiday Inn Raleigh Durham Airport Team on Jan 31, 2024
Good Afternoon Nicole,Thank you so much for your feedback. We are excited to hear you enjoyed your recent stay with us. Thank you for your kind words about our team. We hope to have the opportunity to welcome you back again in the near future.Yours in Hospitality,Holiday Inn Raleigh Durham Airport Team

10/10 Excellent

Malini

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Holiday Inn Raleigh Durham Airport Team on Jan 31, 2024
Good Afternoon Malani,Thank you so much for your feedback. We are pleased to hear you enjoyed your recent stay with us. We hope to have the opportunity to welcome you back again in the near future.Yours in Hospitality,Holiday Inn Raleigh Durham Airport Team

6/10 Okay

Andre

Meh
Response from Holiday Inn Raleigh Durham Airport Team on Mar 5, 2024
Good Evening Andre,Thank you so much for your feedback. Please accept our sincerest apologies for not meeting your expectations during your stay. Do not hesitate to contact us if you would like to discuss what went wrong. We hope to have the opportunity to welcome you back again in the near future.

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities
Will be back to this location 1/4
Stayed 1 night in Dec 2023
Response from Holiday Inn Raleigh Durham Airport Team on Jan 31, 2024
Good Afternoon Susan,Thank you so much for your feedback. We are excited to hear you enjoyed your recent stay with us. We hope to have the opportunity to welcome you back again in the near future.Yours in Hospitality,Holiday Inn Raleigh Durham Airport Team

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Holiday Inn Raleigh Durham Airport Team on Mar 5, 2024
Good Evening Gregory,Thank you so much for your feedback. We are pleased to hear you enjoyed your recent stay with us. We hope to have the opportunity to welcome you back again in the near future.

8/10 Good

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Holiday Inn Raleigh Durham Airport Team on Jan 31, 2024
Good Afternoon Gregory,Thank you so much for your feedback. We are excited to hear you enjoyed your recent stay with us. We hope to have the opportunity to welcome you back again in the near future.Yours in Hospitality,Holiday Inn Raleigh Durham Airport Team