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Reviews of Hilton Durham near Duke University

3.5 out of 5
Hilton Durham near Duke University
3800 Hillsborough Rd, Durham, NC

Reviews

8.0

Very good

Rating 10 - Excellent. 484 out of 1004 reviews" "
Rating 8 - Good. 232 out of 1004 reviews" "
Rating 6 - Okay. 132 out of 1004 reviews" "
Rating 4 - Poor. 81 out of 1004 reviews" "
Rating 2 - Terrible. 75 out of 1004 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Deborah

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very close to the medical facility we were visiting. There was dining in house, but the pricing was a bit high. Breakfast buffet was $20 per person! Also the top sheet on the bed had a spot of coffee or tea on it. Very disappointing for a Hilton.
Stayed 1 night in Apr 2024

8/10 Good

Nicole, Wakarusa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice hotel. The breakfast buffet wasn't great for the $20 it cost. There are tons of places to go to eat. I'd skip the buffet.
Stayed 3 nights in Apr 2024

8/10 Good

Ahmed

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Lady at the front desk who checked me in was Fantastic!! Professional, concise and well spoken. Great job
Stayed 1 night in Apr 2024

10/10 Excellent

Michael, Durham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms, very friendly staff
Stayed 1 night in Mar 2024

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, easy access off the I-85. Everyone was extremely friendly and helpful, no waiting, there were plenty of people to answer any questions you may have.
Stayed 2 nights in Apr 2024

4/10 Poor

Hassan

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful setting. Attentive staff
Stayed 1 night in Apr 2024

6/10 Okay

zhi qing

Stayed 2 nights in Apr 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is friendly and helpful
Stayed 1 night in Apr 2024

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely wonderful. I must highlight the receptionist that assisted me with my stay. Her name is Immaculate. Awesome name, right?! She was an absolute pleasure to speak to me. She was very helpful and ensured my stay was everything I wished it to be. The room was clean and the beds were comfortable. Highly recommend.
Stayed 1 night in Mar 2024

10/10 Excellent

Andreia, Jacksonville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024

4/10 Poor

Andre

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The property looks nice until you enter the room. Toilet had stains and the room had a bad odor. I will not go back to this Hilton again.
Stayed 2 nights in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, facilities and location were excellent. Room and breakfast exceleld as well.
Stayed 1 night in Mar 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Nice facility. Plenty of service options.
Stayed 1 night in Apr 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Thomas, Lewisville

Liked: Cleanliness, staff & service, property conditions & facilities
Three negatives: (1) breakfast food preparation was subpar: eggs overcooked, horrible sausage, runny gravy, biscuit hard. The oats were quite good, however, $20 for even the world's best cup of oats is a bit much. The server was excellent. (2) very limited heat (72F)/cool (69F) room temperature controls (3) The bath towels were more suited for exfoliating than drying skin.
Stayed 1 night in Mar 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
They were excellent. We arrived at 2AM and checked in easily.
Stayed 2 nights in Mar 2024

10/10 Excellent

McKnight

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and we are enjoying the room
Stayed 1 night in Mar 2024

4/10 Poor

Linda

Travelled with family
Liked: Property conditions & facilities
Slow
Stayed 1 night in Mar 2024

6/10 Okay

barbara

Business traveller, Travelled with partner
Refrigerator didn't work properly, Woke up sweating, Thermostate didn't work like it was suppose to.
Stayed 1 night in Mar 2024

6/10 Okay

Louvonia

Stayed 1 night in Mar 2024

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Customer service was excellent.
Stayed 1 night in Mar 2024

10/10 Excellent

Kiandra

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent. Bar was great. Breakfast also good.
Stayed 1 night in Mar 2024

8/10 Good

Chris

Liked: Property conditions & facilities
Lobby bar restaurant - decent food, terrible staff. Allowed rude loud behaviour by patrons shouting on video calls. Disappointed with Hilton to say the least.
Stayed 1 night in Mar 2024

10/10 Excellent

Kytima

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Vey nice hotel
Stayed 2 nights in Mar 2024

10/10 Excellent

Buist

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

Trez F.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Tina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic. Although i thought 20.00 for a biscuit and gravy was a little pricey
Stayed 1 night in Mar 2024

10/10 Excellent

Adrian, Taylor

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Close to the hospital. Clean and quiet. Bartenders were great!
Stayed 1 night in Mar 2024

10/10 Excellent

Tarsha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
❤
Stayed 1 night in Mar 2024

10/10 Excellent

Ken

Stayed 1 night in Mar 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Umakant, Broadlands

Stayed 1 night in Mar 2024

10/10 Excellent

Sharon

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Had a very enjoyable dinner in the restaurant.
Stayed 1 night in Mar 2024

10/10 Excellent

Curtis

Liked: Amenities
Pleasant and helpful people
Stayed 2 nights in Mar 2024

10/10 Excellent

Barry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodations for the price, with reasonably spacious and very clean room, large and very comfortable bed, and a very friendly and accommodating staff. The only problem was an issue getting on WiFi (which clearly has been a recurring issue based on the staff’s response), but after speaking with staff and then their IT department, they were able make it work. All in all, a really nice stay!
Stayed 2 nights in Mar 2024

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

meredith

Travelled with partner
Liked: Amenities, property conditions & facilities
We have stayed at this property before and it is super convenient and the staff are fantastic but this time our room wasn’t good at all. The air conditioning didn’t work, they sent someone up to check on it and it was never fixed, just basically a fan blowing which was really annoying. On top of that, the air filter was filthy as was the air vent. It just wasn’t good and I was hot all night.
Stayed 1 night in Feb 2024

8/10 Good

paul

Stayed 1 night in Feb 2024

10/10 Excellent

Marlena

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to DPAC
Stayed 1 night in Feb 2024

6/10 Okay

Xing

Travelled with family
Liked: Cleanliness, property conditions & facilities
I would not choose this hotel if the ad clearly marks breakfast is not included. There are several hotels in this area with similar price include breakfast. The front desk staff is not very friendly and does not want help customers. She gave me a room and when I ask whether the room is facing the highway or not and she replied that she did not know. As the front desk clerk, l am sure she knows but she just do not want to answer. And when I swiped my credit card for deposit, the transaction has gone through and she kept having doubt that the card has not gone through. And she asked to show her my card. She read out loud of last 4 digits of the card. I felt my privacy was distributed to public.
Stayed 1 night in Feb 2024

2/10 Terrible

Dru

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was a bugs in my room and They took 1 hour to come kill it. It stink in my room and it was very loud
Stayed 1 night in Feb 2024

10/10 Excellent

Andrea

Travelled with family
Liked: Amenities
Great property
Stayed 1 night in Feb 2024

10/10 Excellent

Subbarao

Good hotel
Stayed 3 nights in Feb 2024

10/10 Excellent

Toby

Stayed 2 nights in Feb 2024

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Argelio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Feb 2024

8/10 Good

Bill

Stayed 2 nights in Feb 2024

10/10 Excellent

Shawn

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Forgot to empty trash can in bathroom
Stayed 1 night in Feb 2024