Dear Shalika, Thank you for taking the time to complete the review regarding your recent stay at MainStay Suites Raleigh North.Your feedback about the guest rooms and staff is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,General ManagerMainStay Suites Raleigh North

Dear Johnny, Thank you for taking the time to complete the review of your recent stay at MainStay Suites Raleigh North.Your feedback about the guest rooms and hotel is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,General ManagerMainStay Suites Raleigh North

Hello Claire, Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Raleigh North.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the guest rooms. We had placed you in a newly renovated guest room to ensure an improved guest experience.We will be using your feedback to make improvements to provide exceptional experience for our guests. Our team will verify that guest rooms have appropriate room amenities for future guests.We hope for an opportunity to properly host you in the future.

Hello Nykia, Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Raleigh North.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the guest rooms. We are undergoing an active renovation and had limited rooms available due to local events in Raleigh, NC.We will be using your feedback to make improvements to provide exceptional experience for our guests.We hope for an opportunity to properly host you in the future.

Thank you for your review. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the room furniture and appliances. We are under active renovation and appreciate your patience as we modernize the entire hotel. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope you'll visit uns in the future and enjoy the updated guest room experience. We hope for an opportunity to properly host you in the future.

Hello Kimberly, Thank you for taking time to provide your review. I apologize for the Front Desk staff experience you had at MainStay Suites Raleigh North. We are actively looking for feedback to improve guest services experience and have developed a process to mitigate such guest experience.

Thank you for taking the time to complete an online review regarding your recent stay at MainStay Suites Raleigh North.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your guest room. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

Dear Letitia, Thank you for evaluating your stay. After a positive check-in experience, we can understand your frustration with the concerns you had in your guest suite. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupy will be professionally inspected and treated as a precaution. We have also shared your feedback regarding cleanliness with our housekeeping team to ensure this does not happen again. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

Thank you for taking the time to complete an online review regarding your recent stay at MainStay Suites Raleigh North.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your guest room. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

Dear Nelly, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Guest, Thank you for choosing our hotel. Please accept our apologies for not providing you with a satisfactory stay. It is our goal to provide exceptional service; therefore, we regret this was not your experience. Your feedback is shared with our housekeeping and maintenance team to review and improve. Please revisit us for a much-improved stay, and we look forward to seeing you.Sincerely,Hotel Management

Dear Guest, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved. Your comments have been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

Dear Jennifer, Thank you for choosing us. We are very sorry for the inconvenience caused to you in your room and your daughter's experience due to the incident mentioned. Also, we regret if our housekeeping team overlooked any areas in your room preparation that must meet our standards. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear Lovely, Thank you for the comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Safe travels.Sincerely,Hotel Management

Dear Jabril, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear Timothy, Thank you for your review and for choosing our hotel. Please accept our sincere apologies for the issues you experienced while staying with us. We take the security of our guests very seriously, so we are sorry this happened during your stay. Our hotel has a standard cancellation policy that applies to most situations like yours. However, if you made a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. We recommend you connect with them directly to resolve your billing concerns. Although your experience is not typical, we have room to improve, and we assure you we will. We hope to make it up to you on a future visit.Sincerely,Hotel Management

Dear Michael, We are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management

Dear Angela, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management

Dear Deborah, we regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear Michael, thank you for taking the time to share your comments. Our goal is to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize this was not your experience. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Guest, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. Please be assured we will train our staff to handle such situations better. Such an instance is not the impression we want our guests to think of us. We hope you will consider giving us another chance to demonstrate the type of service we usually provide.Sincerely,Hotel Management

Dear Darrius, thank you for choosing our hotel for your recent stay and posting your review. Please accept our apologies for any inconvenience caused by the mentioned issues. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We have shared your feedback with our Housekeeping team so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without it. We look forward to having you with us again so we can provide you with the flawless stay you deserve.Sincerely,Hotel Management

Dear Susan, thank you for sharing your review. We are sorry about the issues you experienced with your reservation, and even more, so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures, so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely,Hotel Management

Dear Angela, thank you for your recent review of our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. We are looking forward to having you stay with us once again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

Dear Kernist, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. Our hotel's cleanliness is an essential priority, and we will address this matter with our housekeeping associates to ensure that it does not happen again. We regret any inconvenience you experienced due to our pet policy. Also, we want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Your frustration is understandable, and we hope you will accept our apologies. Thank you for being so patient, and we hope you will give us a chance to welcome you on a future visit for a much-improved experience. Sincerely,Hotel Management

Dear Guest, thank you for choosing us. We are sorry for not meeting your expectations and for the inconvenience caused on arrival. Your feedback is shared with the entire team to review the areas you mentioned so we can improve our services. Everything we do is aimed at providing you with an excellent experience. We want to regain your trust and hope you will give us that opportunity in the future.Sincerely,Hotel Management

Dear Donovan, please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. Please allow us in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management

Dear Rodney, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas on our property. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. Thank you once more, and we hope to see you again. Sincerely, Hotel Management

Dear Barbara, thank you for being our guest and for sharing your feedback. We apologize for the smoke smell you experienced during your stay. We work hard to provide a clean and comfortable environment, and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future for a flawless stay. Sincerely, Hotel Management

Dear Maria, thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret if our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance in the future. Sincerely, Hotel Management