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Reviews of Candlewood Suites Raleigh Crabtree, an IHG Hotel

2.5 out of 5
Candlewood Suites Raleigh Crabtree, an IHG Hotel
4433 Lead Mine Rd, Raleigh, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 457 out of 874 reviews" "
Rating 8 - Good. 293 out of 874 reviews" "
Rating 6 - Okay. 77 out of 874 reviews" "
Rating 4 - Poor. 26 out of 874 reviews" "
Rating 2 - Terrible. 21 out of 874 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

mark

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Amenities
No internet for 3 days... "cmon now" this is is Research Triangle Park in the age of technology. somehow there is a way to provide 400 guests a basic service expectation.
Stayed 2 nights in May 2024

6/10 Okay

Mary

Travelled with partner
Our first room smelled very bad. It was a combination of body odor and cigarette smoke. It is a non-smoking facility. Kitchen did not have enough tableware for 2 people. Would not go back.
Stayed 4 nights in Apr 2024

10/10 Excellent

Kim

Business traveller
Liked: Amenities
Clean, helpful nice staff and great kitchen and nice bathtub
Stayed 2 nights in Apr 2024

8/10 Good

Mason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for a stay in North Raleigh! Convenient, comfortable, clean, and it has a gym and laundry. Excellent staff! Front desk very helpful and friendly. Roof currently under repairs.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kiah

Stayed 1 night in Apr 2024

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location location location
Stayed 2 nights in Apr 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Nekko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

6/10 Okay

Seth

Disliked: Staff & service, property conditions & facilities
Back of the hotel looks like a construction site
Stayed 1 night in Mar 2024

8/10 Good

JoAnna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Melissa

Business traveller
Liked: Cleanliness, staff & service
.
Stayed 1 night in Mar 2024

8/10 Good

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

2/10 Terrible

Noah

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was a bit dirty and had an ash smell to it
Stayed 19 nights in Feb 2024

8/10 Good

Sera

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is a nice choice for short or long stay because they provide mini kitchen in the room. You could make food by stoves, very impressive.
Stayed 1 night in Feb 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
We stayed for an overnight stop on a road trip. The person who checked us in on the evening of 2/23 was super friendly and efficient and it was an overall seamless experience. The room was clean and comfortable. We'd stay again!
Stayed 1 night in Feb 2024

10/10 Excellent

Jimmie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and the place were quiet and clean.
Stayed 2 nights in Feb 2024

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

6/10 Okay

Bradley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and quiet, Room wasn't ready when it should have been but staff made it work.
Stayed 1 night in Feb 2024

10/10 Excellent

Leslie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of it
Stayed 1 night in Feb 2024

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nassim , who checked me in, is wonderful and the best part of coming to Candlewood. She is kind, hardworking and so friendly!! I hope management will recognize how hard she ,and others, work!!!
Stayed 1 night in Feb 2024

10/10 Excellent

Haniya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Jeanette

The facility was great, the staff was very professional and made my check-in easy. The room was clean, comfortable and roomy. I enjoyed my one night staff and would definitely stay here again.
Stayed 1 night in Feb 2024

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Carell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in and quiet stay
Stayed 2 nights in Jan 2024

10/10 Excellent

Morgan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the little kitchenette in the room not just a standard microwave
Stayed 1 night in Jan 2024

10/10 Excellent

Eren, Raleigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is on a very easy access route and surrounding is safe and quiet. Complimentary laundry is a positive Staff was good. Thank you.
Stayed 1 night in Jan 2024

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Timothy

Liked: Cleanliness, staff & service
It's in a good location and the price was very reasonable.
Stayed 1 night in Jan 2024

10/10 Excellent

Anita

Stayed 1 night in Jan 2024

10/10 Excellent

Randall

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to Raleigh
Nice hotel, really spacious room has everything you could ever need. Comfortable bed. Will stay here again.
Stayed 1 night in Dec 2023

10/10 Excellent

Eddie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like how big the rooms are and all the things the rooms offer … a nice comfortable bed … full size fridge with ice maker … stove top even a dishwasher and a basket for your laundry … we will stay here again and again!!
Stayed 2 nights in Dec 2023

4/10 Poor

Carmen

Disliked: Cleanliness, property conditions & facilities
The hotel was surrounded by trees right off the street, so the property looked very dark and creepy. Because of where it was located, the parking lot was well lighted and the entrance was extremely small and not easily visible. The room was nice and clean, but the rest of the property (hallways, etc) smelled old and musky and didn't look very clean. I would not stay there again.
Stayed 1 night in Dec 2023

10/10 Excellent

russell

Stayed 4 nights in Dec 2023

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was very fast and efficient. Room also offered two different styles of pillows
Stayed 1 night in Dec 2023

8/10 Good

JoLina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was lovely. The only real issue was that the room smelled a little funny. Everyone was super nice and friendly and helpful. It was peaceful and quiet.
Stayed 1 night in Nov 2023

8/10 Good

Rosanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little bit older property, but it seems well maintained. Front desk staff great. Coffee pot carafe a bit short for our coffee maker so it didn't drip properly. Kitchenette was nice and stocked well with clean dishes, flatware, etc. Having mini dish soap and DW detergent was very convenient. Website says pet-friendly, but upon check in we were required to sign a notice that facility is strictly pet-free. Confusing. Website says late checkout is available. They gave us 30 minutes extra, helpful but not really worth it. Otherall, we enjoyed our stay!
Stayed 3 nights in Nov 2023

10/10 Excellent

Christine

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great! The room was clean and quiet. The staff was very friendly and accommodating. Having to go down to the front desk to change out our towels was a bit of an inconvenience. We would definitely stay here again.
Stayed 3 nights in Nov 2023

6/10 Okay

Leslie

Travelled with family
Liked: Staff & service
Stay
The stay was ok, not great. Hotel was clean, our toilet ran so we turned it off when not in use. The AC seemed not function very well. It worked, but wasnt really cold. Overall the room was clean, staff were polite and the location was relatively quiet. It was sufficient for needs. We were here for a soccer tournament so we did not spend a lot of time in the room anyway.
Stayed 3 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Daniel

Liked: Cleanliness
Stayed 1 night in Oct 2023

10/10 Excellent

James, Keezletown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and friendly. Check in and check out was a breeze.
Stayed 2 nights in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

4/10 Poor

Kelly

Stayed 6 nights in Oct 2023

10/10 Excellent

Nathaniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was completely satisfied with my total experience. Honesty, no issues. I stay here once a month when I visit family in Raleigh.
Stayed 2 nights in Oct 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great , looking forward to stay here again for work duties . However, only thing I found was the bathroom door didn’t lock no major issues, hope it will get fixed for the next guests . I did reported as soon we checked the room . It was noted by front desk . Thank you for all !
Stayed 1 night in Oct 2023

10/10 Excellent

Edmund

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2023

8/10 Good

Rosalyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like the fact that there were dogs on the floor that bark every time we walked by I don’t care about dogs in a hotel but don’t understand why pets can’t be confined to one floor or one wing. Everyone don’t like animals or the noise other than that the room was comfortable
Stayed 1 night in Sep 2023

8/10 Good

Bridget

Liked: Cleanliness, staff & service
The staff was great. Chris is an exceptional person, with a very welcoming personality.
Stayed 1 night in Sep 2023

2/10 Terrible

Charles

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible hotel. First room given to us had broken toilet seat and no bathroom soap. Back three floors with luggage to get new room. Second room had no bathroom soap for hand washing. The hotel is worn and dirty. I wouldn't ever stay again.
Stayed 1 night in Sep 2023