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Reviews of 21c Museum Hotel Durham

4 out of 5
21c Museum Hotel Durham
111 North Corcoran Street, Durham, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 540 out of 960 reviews" "
Rating 8 - Good. 231 out of 960 reviews" "
Rating 6 - Okay. 102 out of 960 reviews" "
Rating 4 - Poor. 55 out of 960 reviews" "
Rating 2 - Terrible. 32 out of 960 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms, comfy beds, close to downtown Durham.
Stayed 1 night in May 2024

8/10 Good

Katrina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was lovely. Stay was wonderful. At one point I needed a microwave and they delivered one. I had a great stay.
Stayed 2 nights in Apr 2024
Response from Christina on May 11, 2024
Thank you so much for choosing to stay with us at 21C Museum Hotel in Durham. It was our pleasure to have had you as our guest, and we appreciate your feedback on your experience during your stay. Wishing you safe and pleasant journeys ahead! Warm regards, Christina

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Great staff and service.
Stayed 1 night in Mar 2024
Response from Christina on May 11, 2024
Thank you so much for choosing to stay with us at 21C Museum Hotel in Durham. It was our pleasure to have had you as our guest, and we appreciate your feedback on your experience during your stay. Wishing you safe and pleasant journeys ahead! Warm regards, Christina

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
I received a 2 dollar charge for unknown reasons. I was not aware of having taken or used anything that cost extra, so those things need to be more clear.
Stayed 1 night in Apr 2024
Response from Christina on May 11, 2024
Thank you so much for choosing to stay with us at 21C Museum Hotel in Durham. The 2.00 sustainability fee will be charged upon arrival at the hotel to support our mission to positively impact the planet, including providing every guest with PATH reusable water bottles. We apologize that this was not mentioned upon arrival. Warm regards, Christina

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice bar tenders and hotel staff !
Stayed 1 night in Apr 2024
Response from Christina on May 11, 2024
Thank you so much for choosing to stay with us at 21C Museum Hotel in Durham. It was our pleasure to have had you as our guest, and we appreciate your feedback on your experience during your stay. Wishing you safe and pleasant journeys ahead! Warm regards, Christina

8/10 Good

Annabel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was very friendly and helpful. Check in was delayed by an hour which was very inconvenient but they did upgrade our room in response. Only one elevator to our floor was working and was shared with housekeeping and maintenance. Leak around faucet caused water on the bathroom floor. Great location and bar.
Stayed 2 nights in Apr 2024
Response from Christina on May 11, 2024
Thank you so much for choosing to stay with us at 21C Museum Hotel in Durham. It was our pleasure to have had you as our guest, and we appreciate your feedback on your experience during your stay. Wishing you safe and pleasant journeys ahead! Warm regards, Christina

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jacqueline Gomez on Apr 27, 2024
Thank you so much for choosing to stay with us at 21C Museum Hotel in Durham. It was our pleasure to have had you as our guest, and we are thrilled to hear that you had a positive experience during your stay. Wishing you safe and pleasant journeys ahead! Warm regards, Jacqueline

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
May favorite property in Durham
Stayed 2 nights in Apr 2024
Response from Jacqueline Gomez on Apr 27, 2024
Thank you so much for choosing to stay with us at 21C Museum Hotel in Durham. It was our pleasure to have had you as our guest, and we are thrilled to hear that you had a positive experience during your stay. Wishing you safe and pleasant journeys ahead! Warm regards, Jacqueline

6/10 Okay

Ryan, Phoenix

Liked: Staff & service
Stayed 3 nights in Feb 2024
Response from Jacqueline Gomez on Apr 27, 2024
Thank you very much for taking the time to post a review. We would welcome the opportunity to have you return & hopefully improve on your previous experience. Warm Regards, Jackie.

4/10 Poor

Jonathan

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
As someone who stayed here with the majority of a wedding party this past weekend, semi ridiculous only a single elevator to the higher floor rooms was in operation the entire stay. Often you'd wait 10 minutes only for it to be completely full or packed with the custodial staff/laundry. I had staff tell me to take the stairs from the 8th floor. Starting first thing Saturday morning (had to be 8am or so) there was a charity event held outside to which people were rappelling down the side of the building from the roof. The noise from the DJ was one thing but to have people effectively looking directly into your windows, not to mention bathroom, the entirety of the day is such an invasion of privacy. I can't believe this was approved and that absolutely no notice was delivered this event was taking place to guests. Obviously we all wouldn't stayed elsewhere had we known.
Stayed 3 nights in Apr 2024
Response from Jacqueline Gomez on Apr 27, 2024
Dear Jonathan,Thank you very much for taking the time to post a review. We would welcome the opportunity to have you return & hopefully improve on your previous experience. Warm Regards, Jackie.

10/10 Excellent

Denise

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We always love to stay 21C in Durham. The only thing that is a bit of task...is parking. We always chose to park our own car in a nearby Parking Deck that is free on the weekends. The lighting in the room we recently stayed in was very dark. I couldn't see anything in the bathroom or entry. That needs to be improved! The rooms have always been super clean in the past, yet this visit the room was a bit dusty and you could tell that all the surfaces had not been thoroughly cleaned. There was also a puddle of 'water' outside our door in the hallway upon returning to the room one night. We have no idea where it came from...and we mopped it up and it reappeared, so we contacted the front desk.
Stayed 1 night in Apr 2024
Response from Jacqueline Gomez on Apr 27, 2024
Thank you so much for choosing to stay with us at 21C Museum Hotel in Durham. It was our pleasure to have had you as our guest, and we appreciate your feedback on your experience during your stay. Wishing you safe and pleasant journeys ahead! Warm regards, Jacqueline

10/10 Excellent

Nicoleta

Stayed 1 night in Apr 2024
Response from Team 21c Durham. on May 12, 2024
Dear Nicoleta, Thank you very much for the 5 star review. We are delighted to see you had such a favorable experience while here at the property. Hoping we can welcome you back again very soon! Warm Regards, Michael.

6/10 Okay

Jenika

Disliked: Cleanliness, staff & service, property conditions & facilities
Wasn’t what I expected. Building looks a bit run down.
Stayed 1 night in Apr 2024
Response from Jacqueline Gomez on Apr 27, 2024
Dear Jenika, Thank you very much for taking the time to post a review. We would welcome the opportunity to have you return & hopefully improve on your previous experience. Warm Regards, Jackie.

10/10 Excellent

Amy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a unique and hotel. Amazing staff, great restaurant, lovely large rooms, lots of amenities. Absolutely a five star stay
Stayed 3 nights in Apr 2024
Response from Blanca L Rowe | Reservations Supervisor on Apr 19, 2024
We appreciate your feedback and look forward to welcoming you back to 21c in the future!

6/10 Okay

Taleshia

Travelled with family, Travelled with group
Liked: Cleanliness, amenities
I liked the museum and artwork. The facility seemed dated and only one elevator was working. The valet/luggage person was really nice and helpful. Didn’t like that I checked in late and my room still wasn’t ready even though it had been pre booked and paid weeks in advance!
Stayed 1 night in Apr 2024
Response from Jacqueline Gomez on Apr 14, 2024
Dear Taleshia, Thank you very much for taking the time to post a review. We would welcome the opportunity to have you return & hopefully improve on your previous experience. Warm Regards, Jackie.

10/10 Excellent

Benjamin, Raleigh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Attractive hotel. Very accommodating to my requests (i.e., refrigerator in room). Convenient location. Need more light (ceiling or lamps) in room.
Stayed 3 nights in Apr 2024
Response from Blanca L Rowe | Reservations Supervisor on Apr 9, 2024
Thank you so much for choosing to stay with us at 21C Museum Hotel in Durham. It was our pleasure to have had you as our guest, and we are thrilled to hear that you had a positive experience during your stay.Wishing you safe and pleasant journeys ahead!Warm regards,Blanca L Rowe Reservations Supervisor

8/10 Good

Jiaoyue

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the show.
Stayed 1 night in Mar 2024
Response from Blanca L Rowe | Reservations Supervisor on Apr 9, 2024
Thank you so much for choosing to stay with us at 21C Museum Hotel in Durham. It was our pleasure to have had you as our guest, and we are thrilled to hear that you had a positive experience during your stay.Wishing you safe and pleasant journeys ahead!Warm regards,Blanca L Rowe Reservations Supervisor

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great dining options. Issues with the AC (or lack there of in the room)otherwise an enjoyable stay.
Stayed 2 nights in Mar 2024
Response from Jacqueline Gomez on Apr 1, 2024
Dear Mr. Joshua,Thank you very much for taking the time to post a 5 star review & again please accept our sincere apologies for the inconvenience. We hope to host you once again on your next visit to Durham!Yours Sincerely,Jacqueline, Front Office Manager

10/10 Excellent

tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from Jacqueline Gomez on Apr 1, 2024
Dear Tanya, Thank you very much for the great review. We are delighted to see you had such a favorable experience here at the property. Hoping we can welcome you back again very soon! Warm Regards, Jacqueline Gomez, Front Office Manager

10/10 Excellent

Minerva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Class A hotel
Stayed 1 night in Mar 2024
Response from Team 21c Durham. on Mar 28, 2024
Dear Minerva, Thank you very much for the 5 star review. We are delighted to hear you had such a favorable experience here at the property. Hoping we can welcome you back again very soon! Warm Regards, Michael.

8/10 Good

Rochelle

Liked: Property conditions & facilities
Great
Stayed 3 nights in Mar 2024
Response from Team 21c Durham. on Mar 28, 2024
Dear Rochelle, Thank you very much for the 4 star review. We are happy to hear you had a favorable experience here at the property. Hoping we can welcome you back again very soon! Warm Regards, Michael.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Firstly, not a four star hotel. So did not meet expectations of a 4 star hotel. Rooms are too small/layout Poor lighting in room No fridge We were inconvenienced on check-out day due to a unmaintained elevator. Had to console my daughter and had to cancel plans due to this. I have yet to receive the comp and/or the email that was promised from the manager we spoke to
Stayed 2 nights in Mar 2024
Response from Team 21c Durham. on Mar 28, 2024
Dear Mrs. Marchalleck,Thank you very much for taking the time to post a review & again please accept our sincere apologies for the inconvenience caused by the elevator malfunction last Saturday. We are ready to assist with the agreed comp but have not yet heard from Expedia, was the dispute initiated? Yours Sincerely, Jackie.

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is such a special and unique hotel. The art gallery was incredible and the safe in the basement was so cool! It was walkable to everything. The valets especially were very friendly and helpful. Would love to stay here again and check out their other hotels.
Stayed 2 nights in Mar 2024
Response from Nick Laurenti on Mar 22, 2024
Dear Amy,Thank you so much for taking time out of your busy schedule to write us feedback for 21c Durham. We are thrilled you enjoyed your stay and hope you enjoy another sister 21c property in the future! We appreciate you staying with us and hope to have you back soon. Best Regards,Nick LaurentiDirector of Operations

6/10 Okay

Samantha, Fayetteville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was within walking distance of our show at DPAC and surrounding restaurants.
Stayed 1 night in Mar 2024
Response from Team 21c Durham. on Mar 20, 2024
Dear Samantha, Thank you very much for taking the time to post a review. We would welcome the opportunity to have you return & hopefully improve on your previous experience.Warm Regards, Michael.

10/10 Excellent

Kelly

Liked: Cleanliness, amenities, property conditions & facilities
Great service
Stayed 1 night in Mar 2024
Response from Team 21c Durham. on Mar 20, 2024
Dear Kelly, Thank you very much for the 5 star review. We are delighted to hear you had a favorable experience here at the property. Hoping we can welcome you back again very soon! Warm Regards, Michael.

8/10 Good

Marquita

Liked: Property conditions & facilities
The hotel itself is amazing it doubles as a museum that is open 24 hours! But my only issue was the front desk staff. When checkin in I was not offered any information about the hotel or any activities in any way, I literally was handed my key and said here! I was listening to the check in of the people next to me they were given all offerings like a bourbon tasting, they were told about the restaurant and the museum while I, as a woman of color, was basically told to get out of the vestibule in so many words! I was trying not to take it personal but when I went back to the floor and saw the same excellence for a person of another race but not me, then I realized it was intentional! Also I requested a bucket of ice and I was given a plastic bag filled with ice as if I needed it to ice my knee! At a hotel that is supposed to luxurious, these details matter! The facilities team were amazing as well as the restaurant staff on the weekend! Ayana at the front desk of the restaurant is absolutely incredible! The weekend menu is more robust than during the week! Try the heirloom grits! Your mouth will thank me later! All in all a 7.5/10.
Stayed 3 nights in Mar 2024
Response from Nick Laurenti on Mar 18, 2024
Dear Marquita,Thank you for taking time out of your busy schedule to provide feedback on your recent experience with us. At 21c we strive to provide a heightened level of service and clearly we fell short. If I can be of any further assistance on the experience please email me at nick.laurenti@21chotels.com. I hope you will give 21c or 21c Durham another opportunity to be your home away from home in the future. Sincerely,Nick LaurentiDirector of Operations

10/10 Excellent

Polly

Stayed 1 night in Mar 2024
Response from Blanca L Rowe | Reservations Supervisor on Apr 9, 2024
Thank you so much for choosing to stay with us at 21C Museum Hotel in Durham. It was our pleasure to have had you as our guest, and we are thrilled to hear that you had a positive experience during your stay.Wishing you safe and pleasant journeys ahead!Warm regards,Blanca L Rowe Reservations Supervisor

8/10 Good

yesim

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay! Funding the lobby is a challenge, needs some visual management to direkt people.
Stayed 1 night in Mar 2024
Response from Nick Laurenti on Mar 18, 2024
Dear Yesim,Thank you for taking time out of your busy schedule to provide feedback on your recent experience with us. At 21c we strive to provide a heightened level of service and clearly we fell short. We will be sharing your feedback with our team to recognize success and follow up on opportunities to improve in the future. Look forward to welcoming you back in the future. Nick LaurentiDirector of Operations

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nick Laurenti on Mar 22, 2024
Dear Linda,Thank you so much for taking time out of your busy schedule to write us feedback for 21c Durham.We appreciate you staying with us and hope to have you back soon. Best Regards,Nick LaurentiDirector of Operations

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is so cool! The room is fabulous! The art is an adventure in the building but makes the place look cool wherever you go. The location is center of downtown. The restraunt downstairs is reasonable for a moderate to upscale steakhouse. They had other amenities but i didn't get the chance to check them out. I look forward to going back someday!
Stayed 1 night in Mar 2024
Response from Nick Laurenti on Mar 18, 2024
Dear Cameron,Thank you for taking time out of your busy schedule to provide feedback on your recent experience with us. We truly appreciate your feedback in regard to your recent stay with us. We will share your feedback with our staff as motivation and recognition to the success you experienced. We look forward to welcoming you back in the future. Nick LaurentiDirector of Operations

6/10 Okay

Shani

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
The concept is good but the level of service is lacking. We specifically requested for our room to be cleaned, and we returned at 9pm to find it was not touched and the cleaning crew had left for the day. The valet was hard to connect with for parking. Also, not having room service was inconvenient, and there was no minibar available in the room. For the price, I think we should have stayed at the Unscripted instead. Again, love the art concept, but the service and convenience needs to be better.
Stayed 2 nights in Mar 2024
Response from Team 21c Durham. on Mar 20, 2024
Dear Shani, Thank you for taking the time to post a review & please accept our sincere apologies for any shortcomings experienced. I do hope that we can have you return in the future & deliver a far better experience than your prior visit.Warm Regards, Michael.

6/10 Okay

Heinrich

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel has some atmosphere that is better than typical hotels
Stayed 1 night in Mar 2024
Response from Nick Laurenti on Mar 10, 2024
Dear Heinrich,Thank you so much for taking time out of your busy schedule to provide feedback in regard to your experience. As we strive to provide the best service possible, clearly we have fallen short. We hope that you will give 21c Durham another opportunity in the future to be your home away from home. Look forward to hosting you in the future.Sicerely,Nick Laurenti Director of Operations

8/10 Good

stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the art and the restaurant was excellent
Stayed 2 nights in Mar 2024
Response from Nick Laurenti on Mar 10, 2024
Dear Stephen,Thank you for taking the time to provide honest feedback in regards to our property in Durham. We will share your feedback with our staff and I can assure you this will be motivation and appreciation to our team. We hope you will visit 21c Durham as your home away from home in the future. Best Regards,Nick LaurentiDirector of Operations

10/10 Excellent

Kristine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a cool hotel. It’s filled with art and be sure to check out the vault. The restaurant is delicious too.
Stayed 1 night in Mar 2024
Response from Nick Laurenti on Mar 10, 2024
Dear Kristine,Thank you very much for the feedback on the property. I too agree that the vault is a very unique location and glad to hear you enjoyed it. We appreciate your business and hope to have you with us again, shortly in the near future.Look forward to having you with the flock again. Best Regards,Nick LaurentiDirector of Operations

10/10 Excellent

Naomi

Stayed 1 night in Feb 2024
Response from Nick Laurenti on Mar 22, 2024
Dear Naomi,Thank you so much for taking time out of your busy schedule to write us feedback for 21c Durham.We appreciate you staying with us and hope to have you back soon. Best Regards,Nick LaurentiDirector of Operations

6/10 Okay

Leigh Ann, Raleigh

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Nick Laurenti on Mar 10, 2024
Dear Leigh Ann,Thank you very much for taking time out of your day to provide feedback in regard to your recent stay.We hope you will choose 21c and 21c Durham for your traveling destination in the future.Best Regards,Nick LaurentiDirector of Operations

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The dinning was full but the bar was empty when we walked in and several others came after us and were helped. We waited 20 min for service and decided to give up so we went elsewhere for drinks and something to eat.
Stayed 1 night in Feb 2024
Response from Nick Laurenti on Feb 29, 2024
Dear Teresa,Thank you for taking the time out of your busy schedule to provide feedback for our property. At 21c we strive to provide a heightened experience for each guest. We will share this feedback with our team as encouragement & improvement in the areas mentioned. We hope you will allow 21c to be your home away from home in the near future. Sincerely, Nick Laurenti Director of Operations

8/10 Good

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities
Only problem was I had a “luxury “ king suite…. No fridge, and was woke up all night by the elevator… other than that excellent hotel ! Would stay again but parking was a nightmare and the elevator problem
Stayed 1 night in Feb 2024
Response from Nick Laurenti on Feb 29, 2024
Dear Lewis,Thank you for taking the time out of your busy schedule to provide feedback for our property. At 21c we strive to provide a heightened experience for each guest. We will share this feedback with our team as encouragement & improvement in the areas mentioned. We hope you will allow 21c to be your home away from home in the near future. Sincerely, Nick Laurenti Director of Operations

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nick Laurenti on Feb 29, 2024
Dear Daniela,Thank you for taking the time out of your busy schedule to provide feedback for our property. At 21c we strive to provide a heightened experience for each guest. We will share this feedback with our team as encouragement.We hope you will allow 21c to be your home away from home in the near future. Sincerely, Nick Laurenti Director of Operations

8/10 Good

Paul, Burlington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The art was very good, the people were great. The bed was not so great. The mattress pad was way too small for the king bed and made lines and ridges. (Rm 316). Bathroom was great. And it is walkable to many restaurants and DPAC, too.
Stayed 1 night in Feb 2024
Response from Nick Laurenti on Feb 29, 2024
Dear Paul,Thank you for taking the time out of your busy schedule to provide feedback for our property. At 21c we strive to provide a heightened experience for each guest. We will share this feedback with our team as encouragement in the areas mentioned. We hope you will allow 21c to be your home away from home in the near future. Sincerely, Nick Laurenti Director of Operations

10/10 Excellent

mary jo

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and comfortable and the bathroom shower had good water pressure! The staff was friendly and helpful.
Stayed 1 night in Feb 2024
Response from Team 21c Durham. on Feb 23, 2024
Dear Mary Jo, Thank you very much for the 5 star review. We are delighted to hear you had such a favorable experience here at the property. Hoping we can welcome you back again very soon! Warm Regards, Michael.

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In walking distance to dining and shopping. Hotel has a great restaurant. Makes for a nice weekend getaway.
Stayed 2 nights in Feb 2024
Response from Team 21c Durham. on Feb 23, 2024
Dear Amy, Thank you very much for the 5 star review. We are delighted to hear you had such a favorable experience here at the property. Hoping we can welcome you back again very soon! Warm Regards, Michael.

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a unique hotel in all the good ways. Great service & friendly staff.
Stayed 2 nights in Feb 2024
Response from Team 21c Durham. on Feb 23, 2024
Dear Jason, Thank you very much for the 4 star review. We are happy to hear you had a favorable experience here at the property. Hoping we can welcome you back again very soon! Warm Regards, Michael.

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool spot, but nothing special.
Request a refrigerator in your room. I didn't know this was a thing any more.
Stayed 2 nights in Feb 2024
Response from Team 21c Durham. on Feb 23, 2024
Dear Tammy, Thank you very much for the favorable review. I do apologize about having to make the request, we are actually in the process of upgrading each room with new fridges. As a small show of good faith, we would be delighted to offer you a complimentary upgrade to a suite should you decide to visit again in the future. Warm Regards, Michael.

6/10 Okay

James

Liked: Cleanliness
We went to an event at the Dpac and when we came back in the bellman was on a cell phone. He never acknowledged us or looked up at us. It was so rude!!!
Stayed 1 night in Feb 2024
Response from Team 21c Durham. on Feb 23, 2024
Dear James, Thank you for taking the time to post a review about your experience at the 21c Museum Hotel Durham. I am very sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies. I would welcome the opportunity to welcome you back and deliver a much better experience in the future. That being said, please feel free to ask for me specifically and I will ensure to make this up to you.Yours Sincerely, Michael.

8/10 Good

Troy

Stayed 1 night in Feb 2024
Response from Team 21c Durham. on Feb 23, 2024
Dear Troy, Thank you very much for the positive review. We are happy to see you had a favorable experience here at the property. Hoping we can welcome you back again very soon! Warm Regards, Michael.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Team 21c Durham. on Feb 23, 2024
Dear Anon, Thank you for taking the time to post a review about your experience at the 21c Museum Hotel Durham. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies. I do hope that we will have the opportunity to welcome you back and deliver a much better experience in the future. Yours Sincerely, Michael.

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Team 21c Durham. on Feb 23, 2024
Dear Don, Thank you very much for the great review. We are delighted to see you had such a favorable experience here at the property. Hoping we can welcome you back again very soon! Warm Regards, Michael.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Team 21c Durham. on Feb 23, 2024
Dear Anon, Thank you very much for the great review. We are delighted to see you had such a favorable experience here at the property. Hoping we can welcome you back again very soon! Warm Regards, Michael.

8/10 Good

thyran

Stayed 1 night in Feb 2024
Response from Nick Laurenti on Mar 22, 2024
Dear Thyran,Thank you so much for taking time out of your busy schedule to write us feedback for 21c Durham.We appreciate you staying with us and hope to have you back soon. Best Regards,Nick LaurentiDirector of Operations