Breakfast, lunch, dinner served; international cuisine
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Reviews of Springhills Quito Airport

2.5 out of 5
Springhills Quito Airport
Alfonso Tobar Oe2-100 y Tulio Garzon, Tababela, Pichincha

Reviews

9.0

Wonderful

Rating 10 - Excellent. 31 out of 52 reviews" "
Rating 8 - Good. 17 out of 52 reviews" "
Rating 6 - Okay. 3 out of 52 reviews" "
Rating 4 - Poor. 1 out of 52 reviews" "
Rating 2 - Terrible. 0 out of 52 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mateo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un hotel ecologico no de lujos pero muy util. De mucha utilidad para quienes necesitan realizar actividades en quito pero cerca del aeropuerto. Todo el staff es excelente y siempre dispuesto a ayudarte
Stayed 2 nights in Feb 2024
Response from Av on Feb 25, 2024
Muchas gracias por su comentario, siempre dispuestos a ayudar, fue un placer!

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice people that have pride is their budget hotel. Good food too.
Stayed 1 night in Feb 2024
Response from Av on Feb 24, 2024
Thank you! We appreciate it! We enjoyed your stay

8/10 Good

Marcela B

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property is a small, privately own hotel, close to the airport, with an amazing person on staff. We arrived late in the evening, and our receptionist, who was also the cook and the concierge; in spite of the 8 people claiming for her attention, took care of us efficiently and with patience. Carolina is the reason they are getting this rating from me. She provided us with needed information and cooked our meal. The facilities are basic and the buildings are surrounded by a nice yard with lots of fruit trees. We got a room on the second floor, and it was noisy night and day. Every time someone rang the door bell for access, it was loud and clear in our room. You could also hear the noise from the kitchen in the morning and the staff cleaning in the other rooms, moving furniture, moping, etc. after breakfast. I suspect the rooms in the other building do not have the same problem, but I can't confirm. The location is convenient if you have an early or late flight, but there is nothing else around it. You need a car service to go anywhere else.
Stayed 1 night in Jan 2024
Response from Av on Feb 27, 2024
Hello, sorry for the ring bell, we are renovating and in the future it doesn’t ring any more. We enjoyed to host you!

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Av on Jan 13, 2024
Gracias

4/10 Poor

Jaime

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I would not stay here again. The driver did not pick us up. The room was in disrepair. And guests were smoking and talking loudly right outside our door past midnight.
Stayed 1 night in Dec 2023
Response from Av on Dec 17, 2023
Sorry to hear you have some problems, normally we have a quiet policy in our hotel, but sometimes it is difficult to take care, but we try to do it better next time, the driver was waiting outside but he wait for more than an hour there with no results to found you, we have to pay for the extra parking time.

10/10 Excellent

Celia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and breakfast were great.
Stayed 2 nights in Nov 2023
Response from Av on Dec 17, 2023
Gracias

10/10 Excellent

Dianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The women running the hotel went out of their way to help us get taxi cabs early morning and late night. They made us sandwiches in the early morning when we were going to miss breakfast
Stayed 1 night in Aug 2023
Response from Av on Aug 28, 2023
Thank you, we always are ready to help our guests, breakfast to go is available if you ask at front desk for free! Thank you

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Tranquility--you can enjoy watching the field of sunflowers adjacent to the property. The location is very convenient to Quito airport. Thank you Springhills
Stayed 1 night in Jun 2023
Response from Jv on Jun 24, 2023
Thank you for your visit, we enjoyed to host you!

10/10 Excellent

Carol

Stayed 1 night in Jun 2023
Response from Av on Aug 8, 2023
Muchas gracias

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed 4 nights. The staff were the heart of this hotel. Lovely, warm people. The room I had was simply furnished, but that was all I needed and the bed was really comfortable. I slept well. Breakfast was coffee, (im sure they did tea too), freshly squeezed juice, fruit and scrambled egg with toast. There were options of food for dinner. Not freshly prepared, but the lasagne i had was tasty. It was in a small town not far from the airport. On the flight path, but I enjoyed that. Most people who stayed had hire cars. I didn't but got to know the walk to the main road and the bus stops well (15 min walk). They were very accommodating. Reception was covered 24 hours a day. People could arrive outside of check-in times, and be welcomed and allowed to relax in the reception area or garden until their rooms were ready. I know one lady arranged a room with them so she could sleep in a bed for a few hours between flights. The WiFi was not great.
Stayed 4 nights in May 2023
Response from Jv on Jun 6, 2023
Hi, sorry about the internet sometimes we lost connection with the rain but we are working to fix it ASAP. Thanks for your visit!

8/10 Good

pete

Stayed 1 night in May 2023
Response from Jv on Jun 24, 2023
Gracias!

10/10 Excellent

Dustin

Stayed 1 night in May 2023
Response from Jv on Jun 4, 2023
Thank you!

10/10 Excellent

Sandra

Stayed 1 night in Mar 2023
Response from Av on Mar 28, 2023
Gracias por tu visita, fue un placer!

8/10 Good

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was a good basic hostel for those wanting a stay prior to departing to airport
Stayed 1 night in Feb 2023
Response from Joe on Mar 1, 2023
Than you, Did you visit our outdoor patio with fruit trees? It was a pleasure to host you!

10/10 Excellent

Collin

Stayed 1 night in Feb 2023
Response from Av on Mar 27, 2023
Gracias

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great stay! Super convenient to airport, secure parking for our rental car. Very friendly and helpful staff, great breakfast.
Stayed 1 night in Jan 2023
Response from J on Feb 4, 2023
Thank you! We enjoyed host you! Was a pleasure

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service
Excelente servicio, personal muy amable!
Response from front on Jan 2, 2023
Gracias! fue un placer atenderlos

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Small town in the country feel. Loved the quiet. Great staff. Quiet, clean rooms.
Response from Andres on Dec 5, 2022
Thank you, hope you enjoyed your stay.

10/10 Excellent

Jane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the Quito airport, much less expensive than the bigger hotels , the owner was very friendly and helpful. She got us an early morning taxi and even made us breakfast to go!
Response from Andres on Dec 5, 2022
Thank you! we appreciate it! Come again soon

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service
Really cozy/nice
Stayed 1 night in Dec 2022
Response from Andres on Dec 6, 2022
Thank you! Please come back soon

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not get to stay there due to flight cancellations but it was easy to reserve, the staff who helped me schedule pick up and drop off from airport and who was in contact with me with any changes was so friendly and helpful. I loved that i did not have to pay ahead of time to reserve, thus, it made it easy for me to cancel the reservation and not have to either wait for refund or don't get refunded for problems with the airline.
Stayed 1 night in Nov 2022
Response from Jose on Nov 28, 2022
Thank you!

10/10 Excellent

Sheila

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
This was an overnight near the airport and we had to get up at 3:00 A.M.! The two women staffers went out of their way to care for us, even packing us breakfast of fresh fruit and hardboiled eggs to take with us. Extremely inexpensive, the room was naturally small and simple, but it was immaculately clean. Definitely recommend for an airport stay--7 minutes and a taxi that was impeccably onetime!
Stayed 1 night in Aug 2022
Response from Ann on Sep 3, 2022
Thank you! We try do our best

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed for a short overnight between flights. The staff was outstanding. It began with an email from them with detailed instructions for finding the location because while they are a short ride from the airport, it’s off the beaten path. The facility is quite secure, the food is good and very reasonable and they arranged transport to the airport when it was time to leave.
Stayed 1 night in Jun 2022
Response from Jose on Jun 20, 2022
Thank you, we are always here to help you!

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place with friendly people running it and great customer service With a small kitchen that they cook delicious meals for the guest
Stayed 1 night in Jun 2022
Response from Jose on Jun 20, 2022
Thank you!

10/10 Excellent

Loren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Springhills hotel stay.
Check in at 11pm, perfect. Breakfast included from 7 to 9am, very nice. Clean and comfy, beautuful yard.
Stayed 1 night in Jun 2022
Response from Jose on Jun 16, 2022
Thank you! It was a pleasure to host you!

8/10 Good

Azucena, Kentville

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very close to the airport. They can arrange to pick up from the airport for a good fee.
Stayed 1 night in Apr 2022
Response from Andy on Apr 27, 2022
Thank you!

8/10 Good

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight at Springhills Quito Airport
I arrived in the dark, but the cab & the staff were most helpful. Clean room, but “ barren” bed, TV ( unwanted by me) no water. Not sure about drinking tap water. Pleasant grounds seen in the morning. Quick & end simple breakfast. Again helpful and pleasant staff.
Stayed 1 night in Dec 2021
Response from Andres on Dec 15, 2021
Thanks for your review, it helps to us to improve our service, can you please let me know if “no water” means no water on tap and shower? We have filtered water for our guest in the lobby, we try to keep our hotel free of plastic so we try to reduce the plastic bottles in room, thanks for your review

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place near the airport
Great deal and close to the airport.
Stayed 1 night in Sep 2021
Response from Andy on Oct 1, 2021
Thanks come back soon!

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020

10/10 Excellent

Peri

Stayed 1 night in Oct 2019

8/10 Good

Judith, Yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities
The photos are misleading - the property is more like a backpackers hostel or motel in a residential area close to the airport and far out of Quito centre, with a kitchen where the family will provide a limited menu. However the chalet room was spotlessly clean with a plentiful supply of hot water and towels and the family staffing it are extremely nice and helpful. I needed a hotel near Quito airport in an emergency as the national strike could have caused me to miss my international flight had I stayed in the centre of Quito.
Stayed 1 night in Oct 2019
Response from Andres on Dec 16, 2021
Hi, we try to get the best photos, but we have hostel category, so we are not an hotel, there some hotel around more expensive than us, but we try do our best, we are very close to the airport far from the city as detailed in our bio, good news we got a new menu

10/10 Excellent

Hein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff, simple clean accomodations. Very quiet.
Stayed 1 night in Jan 2019
Response from Andres on Feb 10, 2019
Thank you!

8/10 Good

beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place if you want to stay near the airport!
If you want a place to stay that is close to the airport in Quito, this is it. Clean, small but has a bed and bathroom. We had an early flight and didn’t want the 45 minute drive from Quito. This is 10 minutes or even less from the airport. The room comes with breakfast served between 7-9 AM, but they got up early and made us breakfast at 6:30 because we had to leave.
Stayed 1 night in Dec 2018
Response from Andres on Jan 3, 2019
Thank you! You are welcome

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely welcoming and helpful management. Highly reccomended
Stayed 1 night in Dec 2018
Response from Andres on Jan 3, 2019
Thank you!

6/10 Okay

Arti, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property is nice and clean. There should be a more visible advertisement out of it though so people know thats a hotel. The guy who chelced me in was nice. However i told him i was gonna leave really early, perhaps he could have made a togo breakfast for me since it was included but he didnt. Also the night when i arrived i told him I had already paid, however he waited until i had to leave the hotel in a rush to told me to wait as he needed to verify through a phone call if i had already paid, which made me uncomfortable and could have been avoided if he had called previously.
Stayed 1 night in Sep 2018
Response from Anvi on Nov 11, 2018
We are sorry for that, but sometimes we have to verify, but we can try to do better, thank you for your review.

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel très gentil et attentif. Lasagne excellente! Nous recommandons.
Stayed 1 night in Feb 2024
Response from Dp on Feb 3, 2024
Merci beaucoup! À bientôt

8/10 Good

Ronny

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Bien
Bien
Stayed 4 nights in Oct 2023
Response from Av on Oct 26, 2023
Gracias por tu calificación

10/10 Excellent

VICTOR GUILLERMO

Stayed 1 night in Jul 2023
Response from Av on Aug 13, 2023
Gracias!

8/10 Good

Camila

Liked: Cleanliness, staff & service, property conditions & facilities
La propiedad tiene muy lindos jardines
Stayed 1 night in May 2023
Response from Av on May 13, 2023
Gracias! Vuelve pronto

10/10 Excellent

Marycruz

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servio y atención.
Stayed 1 night in Mar 2023
Response from Av on Mar 27, 2023
Gracias! Vuelve pronto

10/10 Excellent

Tupac

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó lo acogedor del complejo, toda el área verde para caminar, y los árboles de frutos.
Response from Nan on Jan 8, 2023
Gracias regresa pronto!

6/10 Okay

Analid

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Me gusto el desayuno al aire libre, la atención del personal, y el parqueadero es muy amplio, lo q me desagrado fue la bulla no se puede descansar estuve en la habitación que está junto a la recepción y el timbre sonaba cada que llegaba alguien al hotel, ademas los aviones cada que despegan se oye claramente y por último las cortinas no tienen un vistillo como para disfrutar de la vista al jardín.
Stayed 1 night in Oct 2022
Response from Av on Oct 14, 2022
Hola, gracias por tu comentario, revisaremos lo del timbre para que no haya inconvenientes en el futuro, los aviones pasan por todo el sector lamentablemente no podemos cambiarlo, y tomaremos en cuenta las cortinas. Gracias por visitarnos

8/10 Good

Laura

Stayed 1 night in Sep 2022

6/10 Okay

Elsa

Travelled with partner
Disliked: Property conditions & facilities
Essen zu teuer .
Stayed 3 nights in Jan 2022
Response from Andy on Feb 4, 2022
The prices are according to the kind of food, we use fresh ingredients and personalized dishes, there are some places around cheaper if you want you are good to choose the best option, best for you

10/10 Excellent

elsy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo estubo muy bien . Personal muy amable
Stayed 3 nights in Nov 2021
Response from Andres on Dec 1, 2021
Gracias por tu review, es importante para nosotros, vuelve pronto

10/10 Excellent

Guillermo

Stayed 1 night in Aug 2021
Response from Andy on Oct 1, 2021
Gracias!

8/10 Good

andreaer, galapagos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
por estar muy cerca del aeropurto y tener opciones para comer.
Stayed 1 night in Sep 2019
Response from Andres on Dec 16, 2021
Muchas gracias

8/10 Good

Maria Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aceptable.
El hotel bueno ya que está cerca del aeropuerto, la atención muy buena, lo único que no me gustó es que el baño tenía un mal olor, creo que venía de las tuberías.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar tranquilo, para descansar, la ubicación perfecta y cerca del aeropuerto
Stayed 1 night in Apr 2019
Response from Andres on May 12, 2019
Gracias, tu comentario es muy importante