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Reviews of One Querétaro Aeropuerto Hotel

3 out of 5
One Querétaro Aeropuerto Hotel
Av. México #1 Int. 2, Col. Palo Alto. El Marqués, El Marques, QUE

Reviews

7.6

Good

Rating 10 - Excellent. 199 out of 722 reviews" "
Rating 8 - Good. 282 out of 722 reviews" "
Rating 6 - Okay. 136 out of 722 reviews" "
Rating 4 - Poor. 64 out of 722 reviews" "
Rating 2 - Terrible. 41 out of 722 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Marisol

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport is convenient
Stayed 1 night in May 2024

10/10 Excellent

Martha E

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near airport.
Stayed 1 night in Apr 2024

6/10 Okay

Rogelio

Travelled with family and small children
Liked: Staff & service
Very small rooms. Air dryer was broken. Not enough wall outlets.
Stayed 1 night in Apr 2024

6/10 Okay

Ramiro

Access to property not good streets near by need a lot of work, potholes as big as your heard no warning signs.
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice historic experience
Stayed 4 nights in Mar 2024

4/10 Poor

Moses

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to Airport
Stayed 1 night in Mar 2024

10/10 Excellent

Sanjuana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable .
Stayed 1 night in Mar 2024

10/10 Excellent

Jean Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Josue

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was a nice a close place to stay at and close to the airport was great
Stayed 1 night in Feb 2024

6/10 Okay

Paul, Ottawa

Liked: Staff & service
In an industrial area and is beside a major highway. Very noisy
Stayed 1 night in Feb 2024

8/10 Good

ALEXEI

Business traveller
Liked: Staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Jason

Busy area on highway but clean and close to airport.
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Barbara

Business traveller
Liked: Cleanliness, staff & service
There were only a couple of electrical outlets available and nothing near the bed. The property is older, and that's ok because it's clean, but charging a phone and a laptop is the very least they can do to compensate. Having said that, it's inexpensive and I would stay there again. .
Stayed 1 night in Jan 2024

8/10 Good

Conrad, Fort Worth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for an overnight stay.
Stayed 1 night in Jan 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Cinthia

Stayed 1 night in Dec 2023

10/10 Excellent

Valeria mora

Stayed 1 night in Jan 2024

10/10 Excellent

Daniel Rodríguez, Apex

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good besides the location of the hotel scary arriving at night and hard to get to for newbies
Stayed 1 night in Dec 2023

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convinient location
It is a very good option for a short term trip, the breakfast food was excellent and the customer service was great!
Stayed 1 night in Jan 2024

8/10 Good

Yadira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las calles para llegar al hotel están poco transitables.
Stayed 1 night in Dec 2023

10/10 Excellent

Brittany

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again....
Stayed 1 night in Dec 2023

6/10 Okay

JOSE, Lancaster

Stayed 1 night in Dec 2023

8/10 Good

NATTY GEORGINA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
It was very cold and the room doesn’t have a heater
Stayed 1 night in Nov 2023

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I LIKE THE HOTEL IS CONVENIENT CLOSED FROM THE AIRPORT THE ONLY THING I DIDN'T LIKE THEY CHANGE MY RESERVATION I RESERVED A Double bed and they gave me a single bed room
Stayed 1 night in Dec 2023

8/10 Good

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was just there one night, to be closer to the airport for an early morning flight. Comfortable and quiet inside. Good water pressure in the shower. Next to a restaurant, which was good, as there were no other places to eat outside of the hotel. Staff was very nice. Be prepared to speak Spanish. It will help a lot.
Stayed 1 night in Nov 2023

2/10 Terrible

Salvador

Travelled with partner
Disliked: Staff & service, amenities
En recepción muy mala atención del personal, muy mala atención al huésped.
Stayed 1 night in Nov 2023
Response from Lic. Jeffrey Ortiz on Nov 29, 2023
Estimado Sr. SalvadorAgradezco que nos comparta sus comentarios y experiencia en nuestro hotel. Para nosotros sus comentarios son muy importantes, ya que nos ayudan a detectar nuestras áreas de oportunidad y poder trabajar en esta ocasión de manera inmediata con el equipo de recepcion.Me despido reiterándole mi compromiso de servicio.Saludos Cordiales

4/10 Poor

Shahin

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I wouldn't stay there. The pictures on the advertising are deciving.
Stayed 1 night in Nov 2023
Response from Lic. Jeffrey Ortiz on Nov 29, 2023
Dear Miss. Shahin Thanks for staying with us. We appreciate your feedback!Best Regards.

10/10 Excellent

Crisanto

Travelled with family
Liked: Amenities, property conditions & facilities
Safe
Stayed 1 night in Oct 2023
Response from Lic. Jeffrey Ortiz on Nov 29, 2023
Estimado Sr. CrisantoAgradezco que nos comparta sus comentarios y experiencia en nuestro hotel. Para nosotros sus comentarios son muy importantes, ya que nos ayudan a detectar nuestras áreas de oportunidad y poder trabajar en ello.Me despido reiterándole mi compromiso de servicio.Saludos Cordiales

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Confrim that they will take you service animal
We brought our service dog as the web site and the initial person on the phone said they were allowed. The general manager sent someone to tell us the dog had to sleep outside. We said no, as he was a 43-pound service dog. They then relented. The staff was very attentive (other than the above) and were able to make sure that we had a taxi for our 3:30 AM departure to the airport.
Stayed 1 night in Aug 2023

10/10 Excellent

ALBERTO

Stayed 1 night in Jul 2023

8/10 Good

Abraham

Stayed 1 night in Jul 2023

8/10 Good

CARLOS

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Esta un poco escondida la entrada
Stayed 1 night in Jul 2023

10/10 Excellent

rosalinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport
Stayed 1 night in Jun 2023

6/10 Okay

Adriana

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There was no food in the property or to be deliver because of the area!!!
Stayed 1 night in May 2023

6/10 Okay

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Just Ok.
The Hotel is supposed to be close to the Airport but in reality its 12 minutes away and Uber's are unable to pick you up there. Due to the Hotels location, there is no place to walk to that is close. There were no tissues in the room, and the pillows were so thin that it made it unconfortable to sleep.
Stayed 1 night in May 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport, spartan but clean and safe. Excellent staff
Stayed 1 night in Apr 2023
Response from Lic. Jeffrey Ortiz on Apr 19, 2023
Hello Mr. James Thanks for staying with us. We appreciate your feedback!Best Regards

2/10 Terrible

Aaron

Travelled with family
Disliked: Amenities, property conditions & facilities
Dump. More like a prison. No food nearby and cannot leave property. Stay farther away from airport…
Stayed 1 night in Apr 2023
Response from Lic. Jeffrey Ortiz on Apr 19, 2023
Dear Mr. AaronWe apologize for the inconvenience caused in your recent stay with us, we appreciate your feedback to detect our areas of opportunity.we will follow up on your feedbackBest Regards

8/10 Good

Albert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is newer and clean but this is mainly a bare-bones business hotel. It’s the closest one to the Queretaro airport, which is why I chose it. There’s a restaurant next door which apparently is closed on Sundays and there are not many food choices nearby. The freeway runs right next to it, so it’s kinda noisy. Overall a good experience for what you expect of a business hotel.
Response from Lic. Victor Ortiz on Mar 21, 2023
Dear Mr. AlbertThank you for sharing your comments and experience in our hotel. For us your comments are very important, as they help us to detect our areas of opportunity and to be able to work on it.Best regards

4/10 Poor

Matthew

Disliked: Cleanliness, property conditions & facilities
The reception at check-in wasn't very helpful. The carpet getting off the elevator was very dirty and had several big stains. Our room had dirt in the window sills and we found hair in several places in the room not to mention that the flooring was warped, peeling and separating worse than and laminate flooring I have ever seen which made it impossible for anyone to clean well. The sheets and towels, although tattered, smelled fresh and clean. The hotel is in need of some very serious maintenance. I would not received staying at this hotel.
Stayed 1 night in Feb 2023
Response from Lic. Jeffrey Ortiz on Mar 21, 2023
Dear Mr. Matthewwe apologize for the inconvenience caused in your recent stay with us, thank you for your comments to detect our opportunity areas, we will pay more attention and careful supervision.Best Regards

6/10 Okay

sasirot

Stayed 1 night in Jan 2023
Response from Lic. Jeffrey Ortiz on Feb 3, 2023
Estimado Sr. SasirotAgradezco que nos comparta sus comentarios y experiencia en nuestro hotel. Para nosotros sus comentarios son muy importantes, ya que nos ayudan a detectar nuestras áreas de oportunidad y poder trabajar en ello.Me despido reiterándole mi compromiso de servicio.Saludos Cordiales

2/10 Terrible

ESMERALDA, Aurora

Disliked: Amenities, property conditions & facilities
Horrible Hotel please no not stay here. This was the closest option to the airpor, but I will never stay here again it was disgusting.
Stayed 1 night in Jan 2023
Response from Lic. Jeffrey Ortiz on Feb 3, 2023
Estimada Srita. Esmeralda Le agradezco que tomara parte de su tiempo en hacernos llegar la encuesta de satisfacción de su anterior estancia y el que nos brinde su confianza al permitirnos hospedarla en esta su casa, seguimos trabajando en mejorar todos nuestros servicios para hacer de su siguiente visita una experiencia más cómoda y placentera, le hago llegar nuestras disculpas por la falta de limpieza en su habitación, vamos a tomar las acciones que nos permitan eliminar estas inconsistencias.Para nosotros sus comentarios son muy importantes, ya que nos ayudan a detectar nuestras áreas de oportunidad y poder trabajar en ello.Me despido reiterándole mi compromiso de servicio.Saludos Cordiales

10/10 Excellent

Hector

Stayed 1 night in Dec 2022

4/10 Poor

Dayanna

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Room was very small. Dirty room and noisy because of the freeway right next to it.
Response from Lic. Jeffrey Ortiz on Feb 3, 2023
Dear Miss DayannaThank you for staying with us. We appreciate your feedback, your comments are very important to us, as they help us to detect our areas of opportunity and be able to work on them.Best Regards

4/10 Poor

Francis

Stayed 1 night in Nov 2022
Response from Lic. Jeffrey Ortiz on Nov 23, 2022
Estimada Srita. Francis Agradezco que nos comparta sus comentarios y experiencia en nuestro hotel. Para nosotros sus comentarios son muy importantes, ya que nos ayudan a detectar nuestras áreas de oportunidad y poder trabajar en ello.Me despido reiterándole mi compromiso de servicio.Saludos Cordiales

10/10 Excellent

MARCO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely young lady working front desk was the most kind and attentive to all of my needs
Stayed 1 night in Nov 2022
Response from Lic. Jeffrey Ortiz on Nov 23, 2022
Estimado Sr. MarcoAgradezco que nos comparta sus comentarios y experiencia en nuestro hotel. Para nosotros sus comentarios son muy importantes, ya que nos ayudan a detectar nuestras áreas de oportunidad y poder trabajar en ello.Me despido reiterándole mi compromiso de servicio.Saludos Cordiales