Title: Hotel Mamá Carlota - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=6303215&destination=Quer%C3%A9taro%2C+Quer%C3%A9taro%2C+Mexico&selected=29945537&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Mamá Carlota Unwind in style with rejuvenating spa treatments and thoughtful amenities at your fingertips. ## Photo gallery for Hotel Mamá Carlota ![Front of property - Hotel Mamá Carlota (Querétaro)](https://images.trvl-media.com/lodging/30000000/29950000/29945600/29945537/28aade38.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Courtyard - Hotel Mamá Carlota (Querétaro)](https://images.trvl-media.com/lodging/30000000/29950000/29945600/29945537/76579630.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Building design - Hotel Mamá Carlota (Querétaro)](https://images.trvl-media.com/lodging/30000000/29950000/29945600/29945537/d861554d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant - Hotel Mamá Carlota (Querétaro)](https://images.trvl-media.com/lodging/30000000/29950000/29945600/29945537/53eaba8a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Signature Double Room, 1 Queen Bed, Non Smoking - Hotel Mamá Carlota (Querétaro)](https://images.trvl-media.com/lodging/30000000/29950000/29945600/29945537/21703cf2.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies In the heart of a vibrant neighborhood, Hotel Mamá Carlota offers a tranquil retreat with spa services and soothing massages. Relax on the terrace, explore the library, or take advantage of concierge services - previous guests rave about the helpful staff. VIP Access ## Reviews 8.8 Excellent ## Popular amenities - Free WiFi - Parking available - Housekeeping - 24/7 front desk VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-04-09&endDate=2026-04-10&selected=29945537&PinnedHotelID=29945537&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-09&endDate=2026-04-10&selected=29945537&PinnedHotelID=29945537&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-04-10&endDate=2026-04-11&selected=29945537&PinnedHotelID=29945537&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-10&endDate=2026-04-11&selected=29945537&PinnedHotelID=29945537&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=29945537&PinnedHotelID=29945537&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=29945537&PinnedHotelID=29945537&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=29945537&PinnedHotelID=29945537&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=29945537&PinnedHotelID=29945537&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 3 of 3 rooms ### View all photos for Signature Double Room, 1 Queen Bed, Non Smoking ![Signature Double Room, 1 Queen Bed, Non Smoking](https://images.trvl-media.com/lodging/30000000/29950000/29945600/29945537/6d3f61ce.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Signature Double Room, 1 Queen Bed, Non Smoking 9.6 Exceptional 17 reviews - 237 sq ft - Sleeps 2 - 1 Queen Bed ### View all photos for Signature Quadruple Room, 2 Queen Beds, Non Smoking ![Signature Quadruple Room, 2 Queen Beds, Non Smoking](https://images.trvl-media.com/lodging/30000000/29950000/29945600/29945537/c69bf43f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Signature Quadruple Room, 2 Queen Beds, Non Smoking 9.0 Wonderful 8 reviews - 323 sq ft - 1 bedroom - Sleeps 4 - 2 Queen Beds ### View all photos for Signature Double Room, 1 King Bed, Non Smoking ![Blackout drapes, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/30000000/29950000/29945600/29945537/bdad8489.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Signature Double Room, 1 King Bed, Non Smoking 9.6 Exceptional 4 reviews - 269 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ## You may also like Ad ![Buffet](https://images.trvl-media.com/lodging/4000000/4000000/3993500/3993419/36e52ec5.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### NH Queretaro Querétaro - Pet friendly - 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FQueretaro-Hotels-Hotel-Mama-Carlota.h29945537.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FQueretaro-Hotels-Hotel-Mama-Carlota.h29945537.Hotel-Information) ## About the area Located in Querétaro, Hotel Mamá Carlota is in the historical district. Shoppers can check out Antea Lifestyle Center, while everyone can enjoy the natural beauty of Alameda Hidalgo Park and Zenea Garden. Looking to enjoy an event or a game? See what's going on at Plaza Santa Maria Bullring or Corregidora Stadium. [Visit our Querétaro travel guide](https://www.expedia.ca/Queretaro.dx2931) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.59667%2C-100.39252&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=SyY9UKy4MEmqqFoA7ju2qOqknTA=) 24 Calle 15 de Mayo Centro, Querétaro, QUE, 76000 ### What's nearby - ![Los Arcos, Monument in Santiago de Querétaro.](https://images.trvl-media.com/place/6337910/72d070ec-65e5-491e-acbe-8ef05c822b42.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Aqueduct of Santiago de Querétaro 3 min drive \- 1.9 km - Zenea Garden 3 min walk \- 0.3 km - Plaza de Armas 7 min walk \- 0.6 km - Santa Rosa de Viterbo Temple 14 min walk \- 1.2 km - Alameda Hidalgo Park 17 min walk \- 1.5 km ### Getting around - Queretaro Intl. Airport (QRO) 39 min drive ### Restaurants - Bar de Cortés 2 min walk - Kokorito 1 min walk - Churros Corregidora 1 min walk - Maximiliano 3 min walk - Terraza La Grupa 3 min walk ## About this property ### Hotel Mamá Carlota Hotel near Alameda Hidalgo Park Located close to Zenea Garden and San Francisco Temple, Hotel Mamá Carlota provides a terrace and a library. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi. Additional perks include: - Free self parking - Smoke-free premises, a front-desk safe, and luggage storage - A 24-hour front desk, a water dispenser, and concierge services - Guest reviews speak highly of the helpful staff Room features All guestrooms at Hotel Mamá Carlota include amenities such as free WiFi, sound-insulated walls, and free bottled water. Other conveniences in all rooms include: - Recycling and LED light bulbs - Rainfall showers, eco-friendly toiletries, and hair dryers - 43-inch Smart TVs with Netflix, streaming services, and premium channels - Balconies or patios, free infant beds, and ceiling fans ## Similar properties ![Breakfast, lunch, dinner served; Regional cuisine ](https://images.trvl-media.com/lodging/12000000/11680000/11672000/11671934/279a31e2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Hidalgo Downtown Querétaro - Free WiFi - Restaurant - Air conditioning - Breakfast available 8.6 Excellent 910 reviews CA $79 CA $94 total includes taxes & fees Apr 12 - Apr 13 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=11671934&PinnedHotelID=11671934&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor spa tub](https://images.trvl-media.com/lodging/4000000/3610000/3608300/3608277/bd1d4c95.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Crown Victoria Downtown Querétaro - 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Free WiFi - Restaurant 8.4 Very good 203 reviews CA $50 CA $60 total includes taxes & fees Apr 21 - Apr 22 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-21&endDate=2026-04-22&selected=3114331&PinnedHotelID=3114331&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-23&endDate=2026-04-24&selected=29945537&PinnedHotelID=29945537&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=29945537,11671934,3608277,107489241,56236783) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free offsite parking from 6:00 AM to 11:30 PM - Secured self parking on site (MXN 150 per night; includes in/out privileges) ### Things to do - Library ### Family friendly - In-room crib - Soundproofed rooms ### Conveniences - 24-hour front desk - Guidebooks - Luggage storage - Safe at front desk - Water dispenser ### Guest services - Concierge services - Housekeeping (daily) - Tour and ticket assistance - Wedding services ### Outdoors - Terrace ### Spa - In-room massages ### Accessibility - No elevator ### More - Communal living room - Eco-friendly cleaning products used - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Free crib ### Bathroom - Free toiletries - Hair dryer - Rainfall showerhead - Shower - Towels provided ### Entertainment - 43-inch smart TV with premium cable channels - Netflix - Streaming services ### Food and drink - Free bottled water - Restaurant dining guides ### More - Ceiling fan - Eco-friendly toiletries - Electrical adapters - Iron/ironing board on request - LED lighting - Recycling - Soundproofed rooms ## Policies ### Check-in Check-in start time: 1:00 PM; Check-in end time: 6:00 PM Early check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before 11:00 AM Contactless check-out available Late check-out subject to availability ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Free cribs are available on request at the property ### Property payment types ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Cashless transactions are available This property uses solar energy, plus eco-friendly cleaning products Safety features at this property include a fire extinguisher and a smoke detector This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators No pets and no service animals are allowed at this property This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Hotel Mamá Carlota Santiago de Querétaro Mamá Carlota Santiago de Querétaro Hotel Mamá Carlota Queretaro Mamá Carlota Queretaro Hotel Hotel Mamá Carlota Queretaro Queretaro Hotel Mamá Carlota Hotel Hotel Hotel Mamá Carlota Mamá Carlota Hotel Mamá Carlota Hotel Hotel Mamá Carlota Querétaro Hotel Mamá Carlota Hotel Querétaro ## Frequently asked questions ### Is Hotel Mamá Carlota pet-friendly? ### How much does it cost to stay at Hotel Mamá Carlota? ### How much is parking? ### What time is check-in at Hotel Mamá Carlota? ### What time is check-out at Hotel Mamá Carlota? ### Where is Hotel Mamá Carlota located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Mamá Carlota Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.4 Cleanliness ### 9.2 Location ### 9.2 Staff & service ### 9.0 Property conditions & facilities 10 - Excellent 224 8 - Good 90 6 - Okay 33 4 - Poor 9 2 - Terrible 15 ## Reviews Verified ### 10/10 Excellent #### John Feb 16, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean, comfortable room. Convenient location. Attentive staff. ##### John Stayed 5 nights in Dec 2025 Verified ### 6/10 Okay #### CHARLES Apr 4, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Overall a reasonable small hotel with limited facilities but very clean. ##### CHARLES Stayed 4 nights in Jan 2025 Verified ### 10/10 Excellent #### Judy Apr 4, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Great location ##### Judy Stayed 2 nights in Apr 2024 Verified ### 10/10 Excellent #### Cesar May 29, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great staff. Incredible stay. Very secure and great location. ##### Cesar Stayed 3 nights in May 2024 Verified ### 10/10 Excellent #### Yona Dec 3, 2025 Liked: Cleanliness, staff & service, amenities Beautiful bright and cheerful hotel in the old town. It's located on a quiet street, just 5 minute walk to most central locations. Lovely decorated room and pretty lobby. My room was on second floor with a balcony, sunny and with a lovely trees view of the inner courtyard. Bonus- Great Cuban restaurant 2 doors away, make sure to try it! The only thing I'd change is the hotel might need to increase the shower hot water temperature, especially going into winter. It was never warm enough, and the water pressure was low, but overall I recommend this place ![](https://a.travel-assets.com/ugc/hotel-reviews/076c5a3d-66d8-48c7-a49c-fd0a11ec6c3d-1764794587986.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/09f0a730-f7e2-415a-aac3-3a7977c12ab6-1764794587970.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Yona Stayed 6 nights in Nov 2025 Verified ### 10/10 Excellent #### Flavia Jun 25, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely little hotel right in downtown on a quiet street. Parking is a couple blocks away - I would call first so they tell you where it is, then they give you a ticket at the hotel so there’s no cost. There’s a fantastic Italian restaurant on site, it looks unassuming but the food was incredible. ##### Flavia Stayed 1 night in Jun 2025 Verified ### 8/10 Good #### Ivette Aug 7, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The photos showed a more modern hotel, however, it was quite nice. The staff super nice and friendly ##### Ivette Stayed 1 night in Aug 2023 Verified ### 10/10 Excellent #### Darlene Mar 16, 2025 Liked: Cleanliness, staff & service, property conditions & facilities We really enjoyed our stay. Gonzalo in particular was so helpful. I had an emergency and he helped us to find a doctor and got us sorted out. Truly wonderful hotel. Super clean, cute inside, and cute rooms. The Italian restaurant next door is super good as is the Cuban place up the street. We really enjoyed our stay and were treated like family. ##### Darlene Stayed 2 nights in Mar 2025 Verified ### 10/10 Excellent #### Mayrin Jan 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very homie vibe, if you’re looking for something chill, cheap, and not so noisy this right here is the way to go. You can go walking to the shops, plazas and more. Only downside was that the parking is a bit far, but other than that it was good. ##### Mayrin Stayed 2 nights in Jan 2025 Verified ### 10/10 Excellent #### Lise Feb 16, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Enjoyed our stay of 4 nights. Room modernist with up to date facilities. Property manager spoke English and helpful. Extra water available on demand. Breakfast included served in restaurant adjacent to hotel. ##### Lise Stayed 4 nights in Feb 2024 Verified ### 8/10 Good #### Carol Sep 11, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Cute boutique hotel with courtyard in a great location with very friendly staff. Large room with sitting area. What would have made it better, more selection at breakfast although it is a plus that breakfast is provided. Also as a boutique hotel newer looking towels could only help its image. I have already recommended this hotel and will stay there again. It’s a little gem!! ##### Carol Stayed 5 nights in Sep 2024 Verified ### 6/10 Okay #### Angelica Aug 6, 2024 Liked: Staff & service, amenities, property conditions & facilities The place is beautiful, staff are very helpful and friendly, the rooms are a little inconvenient as my mother is in a wheelchair and there is no accessibility, parking is safe and ample but it’s two blocks away which is understandable as the hotel is located in the historic center of Querétaro. Breakfast was good but not many options. Kitchen staff very friendly and welcoming. Overall all it was a pleasant experience! ##### Angelica Stayed 1 night in Aug 2024 Verified ### 6/10 Okay #### Melanie Sep 1, 2024 Liked: Staff & service Great location. Did not like that the door locks were like house locks that you lock from the inside. The chain lock was broken. New towels and wash clothes needed...they were worn and dingy. The staff was amazing although no one spoke English. ##### Melanie Stayed 4 nights in Aug 2024 Verified ### 10/10 Excellent #### GUILLERMO FONSECA Mar 31, 2026 Liked: Cleanliness Clean, quiet, courteous staff and nearby shopping and dining. ![](https://a.travel-assets.com/ugc/hotel-reviews/668dd719-db35-426d-96a9-8f53dc9dbb50-1774941434906.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### GUILLERMO FONSECA Stayed 3 nights in Mar 2026 Verified ### 6/10 Okay #### Teresa Dec 25, 2024 Liked: Cleanliness, staff & service For the price of our room was very uncomfortable room. Not enough furniture to put our staff, no closet you need to require the iron, no tissue in the bathroom. The location very very inconvenient to unloaded our luggage. The place itself was nice, but the patio got a very uncomfortably chairs and no place to put your drink while you relax. The only good thing was a very delicious breakfast and was free. ##### Teresa Stayed 2 nights in Nov 2024 Verified ### 10/10 Excellent #### Edgar Sep 28, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place! ##### Edgar Stayed 3 nights in Sep 2024 Verified ### 8/10 Good #### Michael E Mar 9, 2026 Liked: Cleanliness, staff & service okay ##### Michael E Stayed 6 nights in Feb 2026 Verified ### 10/10 Excellent #### Priscilla May 11, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We enjoyed our night here!! ##### Priscilla Stayed 1 night in May 2024 Verified ### 8/10 Good #### Martha Oct 12, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Simple but cute...would stay again! ##### Martha Stayed 1 night in Oct 2024 Verified ### 10/10 Excellent #### Hector Nov 13, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Great place in downtown Queretaro ##### Hector Stayed 5 nights in Nov 2024 Verified ### 8/10 Good #### Amy Dec 5, 2025 Liked: Cleanliness, staff & service Clean room. Comfortable. Great location. Staff was pleasant. There was not a lot of seating in the courtyard. Main complaint was the lack of consistent hot water. Pretty cool during the evening and taking a hot shower was important to us. ![](https://a.travel-assets.com/ugc/hotel-reviews/8b7bb94f-a064-493e-9834-f500334090ec-1764976449098.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/118761af-9ccb-4cf2-8d0d-19d6bb3d07ee-1764976449089.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Amy Stayed 5 nights in Nov 2025 Verified ### 10/10 Excellent #### MARIANA Oct 9, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was good! The only thing there’s no breakfast. ##### MARIANA Stayed 2 nights in Oct 2025 Verified ### 10/10 Excellent #### Kimberly Sep 21, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Really lovely, small hotel walkable to mist everything you want to see nearby. Rooms are simple but chic and great option for the price ##### Kimberly Stayed 5 nights in Sep 2023 Verified ### 2/10 Terrible #### RAFAEL Jan 15, 2026 lack of supp ##### RAFAEL Stayed 2 nights in Dec 2025 Verified ### 8/10 Good #### Maribel Mar 17, 2025 Liked: Cleanliness, amenities, property conditions & facilities Very close to Center of Querétaro ##### Maribel Stayed 2 nights in Mar 2025 ### Expedia's Latest Trends ### Hotels > - [Hotels near Circuit de Monaco](https://www.expedia.ca/Circuit-De-Monaco-Hotels.0-l6172647-0.Travel-Guide-Filter-Hotels) > - [Cheap Hotels in McComb](https://www.expedia.ca/McComb-Hotels-Cheap-Hotels.0-0-d6058706-tCheapHotels.Travel-Guide-Filter-Hotels) > - [Hotels in Caledonia](https://www.expedia.ca/Caledonia-Hotels.d6359344.Travel-Guide-Hotels) > - [Waterpark Hotels in Whidbey Island](https://www.expedia.ca/Whidbey-Island-Hotels-Waterpark-Hotels.0-0-d500782-tWaterparkHotels.Travel-Guide-Filter-Hotels) > - [Hotels in Kilkenny](https://www.expedia.ca/Kilkenny-Hotels.d8298.Travel-Guide-Hotels) > - [7 Mins to Lake Tahoe Beaches, 3 Mins to Heavenly Ski Slopes! 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