3 restaurants, breakfast, lunch, dinner served; international cuisine
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Reviews of Holiday Inn Queretaro-Centro Historico, an IHG Hotel

3.5 out of 5
Holiday Inn Queretaro-Centro Historico, an IHG Hotel
Ave 5 De Febrero No 110, Querétaro, QUE

Reviews

8.8

Excellent

Rating 10 - Excellent. 528 out of 951 reviews" "
Rating 8 - Good. 304 out of 951 reviews" "
Rating 6 - Okay. 80 out of 951 reviews" "
Rating 4 - Poor. 21 out of 951 reviews" "
Rating 2 - Terrible. 18 out of 951 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Josué

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Apr 2024

6/10 Okay

Abigail

Travelled with family
Liked: Cleanliness, staff & service
The staff is very friendly and work hard to please the customer, but the property needs upgrading if they want to have so many stars.
Stayed 7 nights in Apr 2024

8/10 Good

Alejandro

Stayed 2 nights in Apr 2024

8/10 Good

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
"We recently stayed at this hotel and overall had a wonderful experience. The facilities were beautiful and clean, the food was delicious, and the staff were very friendly. However, we were disappointed by an incident involving Mrs. Gabriela. We have a disabled son, and my husband informed her that he was going to work and that my son and I couldn't go to the restaurant for breakfast. As a result, he took five pieces of fruit from the buffet. Mrs. Gabriela charged us for two breakfasts to our room for taking the fruit. When we spoke to someone at the reception, they informed us that we could have ordered our breakfast through room service. The next day, we did just that, but we found Mrs. Gabriela's response lacking in empathy. Despite this incident, everything else about our stay was excellent!" "Recientemente nos hospedamos en este hotel y en general tuvimos una experiencia maravillosa. Las instalaciones estaban bonitas y limpias, la comida era deliciosa y el personal muy amable. Sin embargo, nos decepcionó un incidente que involucró a la Sra. Gabriela. Tenemos un hijo discapacitado, y mi esposo le informó que él iba a trabajar y que mi hijo y yo no podíamos ir al restaurante a desayunar. Como resultado, él tomó cinco piezas de fruta del bufet. La Sra. Gabriela nos cargó el precio de dos desayunos a nuestra habitación por haber tomado la fruta. Pudo ser más empatica.después nos informaron que servício al cuarto era posible.
Stayed 3 nights in Apr 2024

10/10 Excellent

Luis

Stayed 4 nights in Mar 2024

8/10 Good

Jesus Rios

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately the room we got didn't have a mini fridge nor an ice bucket. Also, the ice machine was on but not producing ice.
Stayed 7 nights in Mar 2024

10/10 Excellent

Bhuvana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed, nice place to stay
Stayed 5 nights in Feb 2024

4/10 Poor

FRANCISCO

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very bad smell in hallways, in room and specially the bathroom. That also called us at 3am just to know if when our reservation ended! This is unacceptable.
Stayed 1 night in Feb 2024

10/10 Excellent

Straso

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 6 nights in Jan 2024

2/10 Terrible

Roberto Carlos

Travelled with family
Disliked: Staff & service
I booked through Expedia. The reservation proceeded without any problem on their platform. I printed the itinerary and also received a confirmation SMS. However, when I showed up at the hotel reception, they did not want to honor my reservation. This created a big problem for me, because I was forced to look for another hotel with availability under a heavy rain. I booked through Expedia because I needed immediate accommodation, since a family member died and I immediately moved to Querétaro to attend to the emergency; After 5 hours of travel I received the unpleasant surprise of not having accommodation. I made the reservation at approximately 4:00 p.m. and I showed up at the hotel at 9:00 p.m. Honestly, both Expedia and the hotel simply distanced themselves from the problem, it's a shame. Due to this situation I did not become a client of that hotel and I hope to never book again in IGH hotels in my life, their interest in their clients is zero.
Stayed 2 nights in Nov 2023

6/10 Okay

EK

Stayed 6 nights in Nov 2023

6/10 Okay

Jesus

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff not very helpful full
Stayed 1 night in Nov 2023

8/10 Good

Lorenzo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room with a balcony, overlooking the gardens, was awesome. Unfortunately I had to check in behind a group of noisy, not paying attention, chinese. Only 2 staff behind desk, both looking after the group. 30 minutes to check in....
Stayed 1 night in Oct 2023

10/10 Excellent

SAUL

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 4 nights in Oct 2023

2/10 Terrible

Irma

Travelled with family
Disliked: Cleanliness, staff & service
Guess service, and receptionist need to improve.
Stayed 4 nights in Aug 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Pablo, Sacramento

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get there, close drive to historic center of the city, very clean, beautiful and peaceful areas to rest, great for kids.
Stayed 1 night in Jul 2023

10/10 Excellent

FEDERICO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Alvin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Food at restaurant was on the expensive side but it was convenient to be able to eat onsite
Stayed 3 nights in Jun 2023

8/10 Good

Rafael

Stayed 4 nights in Jun 2023

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A lot of traffic around the property related to road construction.
Stayed 4 nights in May 2023

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Eduardo

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great customer service and clean

10/10 Excellent

Jose

Travelled with family and small children, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean nice smiling faces

10/10 Excellent

Daniela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar muy tranquilo y amable para disfrutar con la familia
Stayed 2 nights in Nov 2022

10/10 Excellent

Michael J

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained colonial style architecture and construction materials. Clean rooms, bar, restaurant, pool and well maintained garden / fountain at rear. Gym and business center too.
Stayed 2 nights in Nov 2022

10/10 Excellent

Marco, Lancaster

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2022

8/10 Good

Maximino

Stayed 2 nights in Oct 2022
Response from Holiday inn on Nov 2, 2022
Lo esperamos pronto Sr Avendaño

10/10 Excellent

Edgardo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Holiday inn on Nov 2, 2022
Lo esperamos pronto en este su hotel Holiday Inn Centro Histórico Sr Edgardo

10/10 Excellent

Ana

Stayed 3 nights in Aug 2022
Response from IVAN MATA GTE DE SERVICIO AL HUESPED. on Sep 14, 2022
Apreciable Huésped.Muchas gracias por los comentarios de nuestro hotel. Me complace escuchar que disfrutó de su estadía con nosotros y que siente que recibió un excelente servicio. Es algo de lo que nuestro personal se enorgullece, por lo que valoramos sus comentarios. Nos aseguraremos de transmitir sus amables palabras a nuestro personal.Saludos

8/10 Good

Hugo

Stayed 1 night in Jul 2022
Response from IVAN MATA GTE DE SERVICIO AL HUESPED. on Jul 14, 2022
Estimado Huésped. Muchas gracias por los comentarios de nuestro hotel. Me complace escuchar que disfrutó de su estadía con nosotros y que siente que recibió un excelente servicio. Es algo de lo que nuestro personal se enorgullece, por lo que valoramos sus comentarios, saludos cordiales

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from IVAN MATA GTE DE SERVICIO AL HUESPED. on Jun 17, 2022
Muchas gracias por los comentarios de nuestro hotel. Me complace escuchar que disfrutó de su estadía con nosotros y que siente que recibió un excelente servicio. Es algo de lo que nuestro personal se enorgullece, por lo que valoramos sus comentarios. Nos aseguraremos de transmitir sus amables palabras a nuestro personal

8/10 Good

JORGE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonitas las instalaciones, el único detalle fue que habia muy pocos meseros durante el desayuno y el servicio era lento, pero la atención fue muy agradable. La habitación muy comoda y sileciosa, invitaban al descanso.
Stayed 2 nights in Jun 2022
Response from IVAN MATA GTE DE SERVICIO AL HUESPED. on Jun 17, 2022
Muchas gracias por los comentarios de nuestro hotel. Me complace escuchar que disfrutó de su estadía con nosotros y que siente que recibió un excelente servicio. Es algo de lo que nuestro personal se enorgullece, por lo que valoramos sus comentarios. Nos aseguraremos de transmitir sus amables palabras a nuestro personal

10/10 Excellent

GARY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A very pleasant stay friendly staff and good services
Stayed 3 nights in Jun 2022
Response from IVAN MATA GTE DE SERVICIO AL HUESPED. on Jun 17, 2022
Muchas gracias por los comentarios de nuestro hotel. Me complace escuchar que disfrutó de su estadía con nosotros y que siente que recibió un excelente servicio. Es algo de lo que nuestro personal se enorgullece, por lo que valoramos sus comentarios. Nos aseguraremos de transmitir sus amables palabras a nuestro personal

6/10 Okay

HECTOR, THE WOODLANDS

Liked: Cleanliness
Disliked: Staff & service
The hotel was ok but the personnel was unfriendly, they power washed the walkway outside my room at 6am, and the food was mediocre and expensive.
Stayed 1 night in May 2022
Response from IVAN MATA GTE DE SERVICIO AL HUESPED. on Jun 9, 2022
Dear Guest. Thank you for choosing IHG and for taking the time to provide feedback about your experience I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

10/10 Excellent

Erika M

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was comfortable thanks to the cleanliness and attentiveness of the staff.
Stayed 2 nights in May 2022
Response from IVAN MATA GTE DE SERVICIO AL HUESPED. on Jun 17, 2022
Muchas gracias por los comentarios de nuestro hotel. Me complace escuchar que disfrutó de su estadía con nosotros y que siente que recibió un excelente servicio. Es algo de lo que nuestro personal se enorgullece, por lo que valoramos sus comentarios. Nos aseguraremos de transmitir sus amables palabras a nuestro personal

10/10 Excellent

REGINA

Stayed 1 night in May 2022
Response from IVAN MATA GTE DE SERVICIO AL HUESPED. on May 28, 2022
Estimado Huésped. Muchas gracias por los comentarios de nuestro hotel. Me complace escuchar que disfrutó de su estadía con nosotros y que siente que recibió un excelente servicio. Es algo de lo que nuestro personal se enorgullece, por lo que valoramos sus comentarios, saludos cordiales.

8/10 Good

Ilse Karla

Stayed 3 nights in Apr 2022
Response from IVAN MATA GTE DE SERVICIO AL HUESPED. on Apr 21, 2022
Muchas gracias por los comentarios de nuestro hotel. Me complace escuchar que disfrutó de su estadía con nosotros y que siente que recibió un excelente servicio. Es algo de lo que nuestro personal se enorgullece, por lo que valoramos sus comentarios

10/10 Excellent

JUAN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación del hotel es excelente la amabilidad del personal muy buena y la estancia en general maravillosa
Stayed 5 nights in Apr 2022
Response from IVAN MATA GTE DE SERVICIO AL HUESPED. on Apr 13, 2022
Muchas gracias por los comentarios de nuestro hotel. Me complace escuchar que disfrutó de su estadía con nosotros y que siente que recibió un excelente servicio. Es algo de lo que nuestro personal se enorgullece, por lo que valoramos sus comentarios

2/10 Terrible

Marco

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
I wouldn’t recommend anyone to stay at this hotel it claims to be downtown area but it’s not personal at the hotel is for the most part very rude and the restaurant personal will keep ignoring you as long as they’re busy and will not even notice that you’re waiting however if you get lucky and get noticed they’ll get you a table and make you wait for a long period of time to the point where me and my wife had to get up and just go someplace else….good luck!!!!
Stayed 7 nights in Mar 2022
Response from IVAN MATA GTE DE SERVICIO AL HUESPED. on Apr 13, 2022
Dear guest. We are very sorry to receive these comments and I apologize on behalf of all the staff. already and reported to the restaurant manager and have service actions

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent, the service in general, food was great. Thank you. I don’t know if is posible Expidia to send me the information in my next stop Acapulco, we are on the way and I haven’t received any information like always you do, is at the Holiday Inn Resort Acapulco. or what do I need to do to make sure everything is okay. Thank you
Stayed 1 night in Dec 2021
Response from IVAN MATA GTE DE SERVICIO AL HUESPED. on Jan 6, 2022
Thank you very much for the comments of our hotel. I am pleased to hear that you enjoyed your stay with us and that you feel you received excellent service. It's something our staff prides themselves on, which is why we value your feedback. We will be sure to convey your kind words to our staff

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel well centered accesible from several streets and 50mts from the highway to go to all locations the only poor thing is nothing really reachable like a restaurant or store in a walk but you can always do a 5/10min drive to get to one. All staff and the hotel really into the clean program it was amazing and makes you fell safe in This pandemic
Stayed 5 nights in Dec 2021
Response from IVAN MATA GTE DE SERVICIO AL HUESPED. on Dec 17, 2021
Thank you very much for the comments of our hotel. I am pleased to hear that you enjoyed your stay with us and that you feel that you received excellent service. It's something our staff takes great pride in, and we value your feedback. We will make sure to convey your kind words to our staff.

10/10 Excellent

Nancy

Stayed 1 night in Dec 2021
Response from IVAN MATA GTE DE SERVICIO AL HUESPED. on Dec 17, 2021
Muchas gracias por los comentarios de nuestro hotel. Me complace escuchar que disfrutó de su estadía con nosotros y que siente que recibió un excelente servicio. Es algo de lo que nuestro personal se enorgullece, por lo que valoramos sus comentarios. Nos aseguraremos de transmitir sus amables palabras a nuestro personal

10/10 Excellent

JOSE LEONARDO LOPEZ

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelent
Stayed 1 night in Dec 2021
Response from IVAN MATA GTE DE SERVICIO AL HUESPED. on Dec 7, 2021
Muchas gracias por los comentarios de nuestro hotel. Me complace escuchar que disfrutó de su estadía con nosotros y que siente que recibió un excelente servicio. Es algo de lo que nuestro personal se enorgullece, por lo que valoramos sus comentarios. Nos aseguraremos de transmitir sus amables palabras a nuestro personal

10/10 Excellent

María Teresa

Stayed 1 night in Nov 2021

10/10 Excellent

FRANCISCO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Relajante, cómodo, limpio. Todo el personal del hotel muy amable. El desayuno buffet excelente. En mi habitación pude trabajar a gusto porque había un escritorio y la señal WiFi excelente por todo el hotel. Volveré otra vez.
Stayed 2 nights in Nov 2021
Response from IVAN MATA GTE DE SERVICIO AL HUESPED. on Nov 10, 2021
Muchas gracias por los comentarios de nuestro hotel. Me complace escuchar que disfrutó de su estadía con nosotros y que siente que recibió un excelente servicio. Es algo de lo que nuestro personal se enorgullece, por lo que valoramos sus comentarios. Nos aseguraremos de transmitir sus amables palabras a nuestro personal

6/10 Okay

Evan

Travelled with family and small children
Liked: Amenities, property conditions & facilities
cool old hotel with heated pool and comfortable beds. service at breakfast was great!! also the food
Stayed 1 night in Oct 2021
Response from IVAN MATA GTE DE SERVICIO AL HUESPED. on Nov 10, 2021
Thank you very much for the comments of our hotel. I am pleased to hear that you enjoyed your stay with us and that you feel that you received excellent service. It's something our staff takes great pride in, and we value your feedback. We will make sure to convey your kind words to our staff.

8/10 Good

Laszlo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from IVAN MATA GTE DE SERVICIO AL HUESPED. on Sep 11, 2021
amentamos que la estancia no haya sido tan buena como esperabas. Apuntamos tus comentarios y los tendremos en cuenta para ofrecer una mejor experiencia a nuestros huéspedes. Gracias por tu opinión.

6/10 Okay

Jerry

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Very hard to get good service.
Stayed 1 night in Aug 2021
Response from IVAN MATA GTE DE SERVICIO AL HUESPED. on Sep 28, 2021
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, room comfort
Wish we could have stayed longer
The hotel was beautiful and amenities plentiful. Our only regret was that we had such a short stay and were unable to take advantage all the hotel had to offer.
Stayed 1 night in Aug 2021
Response from Lilian Flores.- General Manager on Sep 8, 2021
Thank you for your message. We hope to have the opportunity to host you soon.