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Reviews of Best Western Premier Hotel Aristocrate

3.5 out of 5
Best Western Premier Hotel Aristocrate
3100 Chemin St-Louis, Québec City, QC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 630 out of 1000 reviews" "
Rating 8 - Good. 282 out of 1000 reviews" "
Rating 6 - Okay. 52 out of 1000 reviews" "
Rating 4 - Poor. 19 out of 1000 reviews" "
Rating 2 - Terrible. 17 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and general vibe of the property.
Stayed 1 night in May 2024
Response from MCN on May 13, 2024
Thank you Debras for your excellent comment. Your good words will be forwarded to our staff.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people at the front desk were amazing. Very helpful!
Stayed 1 night in May 2024
Response from MCN on May 13, 2024
Dear Christopher, thank you for sharing your great comment with us. Your good words will be forwarded to our staff.

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from MCN on May 13, 2024
Nous vous remercions Christian d'avoir partagé votre appréciation avec nous. Il nous fera plaisir de vous accueillir de nouveau!

8/10 Good

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 3 nights in Apr 2024
Response from MCN on May 13, 2024
Thank you Johanna for sharing your appreciation with us.

10/10 Excellent

Patrick, Hampstead

Stayed 1 night in Apr 2024

10/10 Excellent

Annie, Toronto

Stayed 1 night in Apr 2024

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, knowledgeable and very hepful staff. Clean, comfortable rooms. Great water pressure in our room!
Stayed 1 night in Apr 2024
Response from MCN on Apr 12, 2024
Thank you Gillian to take a few minutes of your time for sharing your great comment regarding our rooms cleanliness and helpful staff. It will be a pleasure to welcome you again!

10/10 Excellent

katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy check in. Room was clean and spacious. Food and drink options at hotel were excellent and staff were friendly and helpful.
Stayed 2 nights in Apr 2024
Response from MCN on Apr 12, 2024
Dear Katie, we want to thank you for sharing your appreciation with us. We are please to know you appreciate our room cleanliness and courteous staff. It will be a pleasure to welcome you again!

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from MCN on Apr 8, 2024
Nous vous remercions Adam d'avoir partagé votre bonne appréciation avec nous. Il nous fera plaisir de vous accueillir lors de votre prochaine visite à Québec.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite spot when I have a stop over in Quebec City…..ranked so high for a reason
Stayed 1 night in Apr 2024
Response from MCN on Apr 3, 2024
We want to thank you Mark for your perfect score. We are glad to count you among our loyal customers.

10/10 Excellent

Kaushal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MCN on Apr 3, 2024
Nous tenons à vous remercier Kaushal d'avoir pris le temps de nous faire part de votre excellente évaluation!

8/10 Good

xiao

Very nice staff and quiet place
Stayed 1 night in Mar 2024
Response from MCN on Apr 3, 2024
Dear Xiao, we want to thank you for sharing your great comment with us. Your goods words will be forward to ou team.

10/10 Excellent

johnson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from MCN on Apr 3, 2024
We want to thank you Johnson for your perfect evaluation!

10/10 Excellent

Patrick, Hampstead

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MCN on Apr 22, 2024
Nous vous remercions Patrick pour cette note parfaite! Il nous fera plaisir de vous accueillir de nouveau!

8/10 Good

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from MCN on Apr 4, 2024
Nous vous remercions Olivia d'avoir partagé avec nous votre bonne appréciation.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot! Clean and great rooms. Unfortunately the only two things I would change is not easily changeable. There isn’t an indoor pool and the parking is very limited.
Stayed 1 night in Mar 2024
Response from MCN on Mar 15, 2024
We want to thank you Stephanie for sharing your great comment with us. We are please to know you had a great stay.

8/10 Good

Lise

Travelled with family
Good service very clean
Stayed 3 nights in Mar 2024
Response from MCN on Mar 13, 2024
Thank you Lise for your excellent comment regarding our room cleanliness.

10/10 Excellent

Patrick, Hampstead

Stayed 1 night in Mar 2024
Response from MCN on Apr 3, 2024
Merci Patrick de nous avoir fait part de votre appréciation!

2/10 Terrible

Hattie

Stayed 2 nights in Dec 2023
Response from Marie, supervisor on Mar 5, 2024
We are sorry we didn't meet your expectations. Could you help us understand what went wrong during your stay?

6/10 Okay

Jeffery

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The walls seemed paper thin. Noise carried. Through the halls.
Stayed 1 night in Mar 2024
Response from MCN on Mar 6, 2024
Dear Jeffery, we are sorry that your stay didn't meet your expectations. Thank you for sharing your appreciation.

10/10 Excellent

ERLINDE

Stayed 2 nights in Feb 2024
Response from MCN on Mar 22, 2024
Nous vous remercions Erlinde pour votre évaluation parfaite! Il nous fera plaisir de vous accueillir de nouveau!

10/10 Excellent

Michael

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Super!
Stayed 1 night in Feb 2024
Response from MCN on Feb 27, 2024
Nous vous remercions Michael pour votre excellente évaluation. Il nous fera plaisir de vous accueillir de nouveau!

6/10 Okay

Denise

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from MCN on Feb 27, 2024
Nous vous remercions Denise de nous avoir fait part de votre appréciation.

10/10 Excellent

noemie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from MCN on Feb 21, 2024
Nous tenons à vous remercier Noémie d'avoir pris un moment pour nous faire part de votre appréciation. Nous sommes heureux que votre récent séjour vous ait plu.

10/10 Excellent

Daniel

Stayed 1 night in Feb 2024
Response from MCN on Mar 22, 2024
Nous tenons à vous remercier Daniel d'avoir pris quelques instants pour nous faire part de votre satisfaction. Nous sommes ravis que votre récent séjour vous ait plu.

10/10 Excellent

Iqbal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from MCN on Feb 21, 2024
Thank you Iqbal for your excellent rating!

10/10 Excellent

Martin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent !
(English follows) Personnel courtois à la réception et au restaurant de l’hôtel. Nous sommes sentis sincèrement les bienvenues. L’hôtel était très propre et la valeur qualité /prix était parfaitement dans les attentes. Courteous staff at reception and at hotel restaurant. Felt truly welcome. Hotel was very clean and value/price ratio was exactly as expected.
Stayed 1 night in Feb 2024
Response from MCN on Feb 21, 2024
Nous vous remercions Martin pour votre excellent commentaire. Nous sommes heureux que le service offert par notre personnel courtois vous ait plu ainsi que la propreté de nos installations.

10/10 Excellent

Stella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from MCN on Feb 6, 2024
Thank you Stella for your perfect score!

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Not being in old city is the only negative. Very clean, modern shower, beds and comforters were excellent. Nespresso coffee machine with pods was a positive. Staff was super friendly. The surprise was that there was a high end French restaurant in the hotel - you would definitely not see that in the states at a Best Western. The other only negative was the front desk did not have a bottle opener.
Stayed 2 nights in Feb 2024
Response from MCN on Feb 6, 2024
Dear Mario, we are please to know you had a great stay with us. It will be a pleasure to welcome you again!

10/10 Excellent

Manon

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from MCN on Feb 6, 2024
Nous vous remercions Manon pour votre évaluation parfaite. Il nous fera plaisir de vous accueillir de nouveau.

10/10 Excellent

Gilles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptionnel Restaurant de très haute qualité Établissement hôtelier le meilleur à Quebec
Stayed 1 night in Jan 2024
Response from MCN on Jan 29, 2024
Nous vous remercions Gilles pour votre excellent commentaire. Nous sommes heureux que votre séjour et la qualité du restaurant vous ait plu.

6/10 Okay

alina

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
In general, nice room cozy and clean . The bed was amazingly soft . the little room at the reception where you can make coffee with some vending machines was accessible all the time, even the gym . Theres also a restaurant in the hotel but you have to book a reservation . unfortunatly, We can hear noises from our room when people are walking in the corridor . Balcony not accessible said the desk boy , even if payed for the room … Didnt offer an other option.
Stayed 2 nights in Dec 2023
Response from MCN on Jan 8, 2024
Dear Alina, we are please to know you enjoyed your recent stay and specially our rooms comfort. During winter time the rooms with balcony are the same price than Signature room with no balcony. There is an extra only in summer time. It will be a pleasure to welcome you again. Regards

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from MCN on Jan 5, 2024
Thank you Patricia for your excellente rating!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 2 nights in Dec 2023
Response from MCN on Jan 5, 2024
We want to thank you Juan for sharin your great comment on Expedia. It will be a pleasure to welcome you again.

10/10 Excellent

Ravinder

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Dec 2023
Response from MCN on Dec 31, 2023
Dear Ravinder, we are please to know you enjoyed your recent stay. It will be a pleasure to welcome you again.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible, classy and clean property real steal for the rate
Stayed 1 night in Dec 2023
Response from MCN on Dec 27, 2023
We want to thank you Mark for sharing your great comment with us. We are please to know you appreciate our room cleanliness. It will be a pleasure to welcome you again!

10/10 Excellent

Nevine

Stayed 2 nights in Dec 2023
Response from MCN on Dec 27, 2023
Thank you Nevine for your great satisfaction score!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Response from MCN on Jan 19, 2024
Cher Patrick, nous vous remercions pour votre excellente évaluation. Nous sommes heureux que votre séjour vous ait plu.

6/10 Okay

Annie-Pier

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Dec 2023
Response from MCN on Dec 27, 2023
Nous vous remercions Annie-Pier d'avoir partagé votre appréciation. N'hésitez pas à nous faire part de tout commentaire ou suggestion pouvant améliorer la qualité de nos services.

10/10 Excellent

Andrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from MCN on Dec 27, 2023
Thank you Andrey for sharing your great appreciation with us!

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from MCN on Dec 27, 2023
Thank you Caroline for sharing your great comment with us.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from MCN on Dec 31, 2023
Nous vous remercions Michael pour votre excellente évaluation! Il est agréable de constater que votre récent séjour fût agréable.

10/10 Excellent

Jean-Francois

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from MCN on Dec 27, 2023
Nous sommes heureux que votre séjour vous ait plu. Il nous fera plaisir de vous accueillir de nouveau!

8/10 Good

Janine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
We stayed here for two nights while visiting a close relative in hospital after heart surgery at the heart institute. We had to come and go at odd hours to respect visit hours and everything at the hotel went smoothly. The onsite restaurant was amazing. Shower was really good as was the bed and the linens. TV worked well with channels in French and English.
Stayed 2 nights in Nov 2023
Response from MCN on Dec 27, 2023
Dear Janine, we want to thank you for sharing your great comment on your recent stay. We are please to know you enjoyed your recent stay.

8/10 Good

Bleu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer services is very good.
Stayed 2 nights in Nov 2023
Response from MCN on Dec 27, 2023
Thank you Bleu to let us know you appreciate our courteous staff service. It will be a pleasure to welcome you again!

10/10 Excellent

Dave

Stayed 1 night in Nov 2023
Response from MCN on Dec 27, 2023
Thank you Dave for your excellent score!

6/10 Okay

jean-pierre

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Nov 2023
Response from MCN on Dec 1, 2023
Cher Jean-Pierre, nous vous remercions d'avoir partagé votre appréciation. N'hésitez pas à nous faire part de ce qui vous a déplu lors de votre récent séjour.

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very kind and the check in went smoothly! The room is cozy and clean.
Stayed 1 night in Nov 2023
Response from MCN on Dec 1, 2023
We want to thank you Elizabeth for sharing your great comment regarding our staff service and our room cleanliness. It will be a pleasure to welcome you again!

10/10 Excellent

Sarah

Business traveller
Liked: Amenities
Very clean well appointed. Upscale
Stayed 1 night in Nov 2023
Response from MCN on Dec 1, 2023
Dear Sarah, we want to thank you for your perfect score! It will be a pleasure to welcome you again!

10/10 Excellent

Jocelyne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from MCN on Nov 10, 2023
Thank you Jocelyne for sharing your great evaluation with us. It will be a pleasure to welcome you again!